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Excel - What A Joke  
User currently offlineRobK From United Kingdom, joined Sep 2004, 3946 posts, RR: 18
Posted (8 years 1 month 1 week 2 days 2 hours ago) and read 4434 times:

Two days after leaving Manchester my brother and his girlfriend are preparing to spend a second night in a hotel at Gatwick airport. Flight was delayed by 3 hours to start off with, then another hour because apparently they didn't have a spare Captain. Things didn't get any better once they were in the air either. 20 minutes after take off the Captain announced a technical problem and they'd be diverting to Gatwick and they've been there since. No-one can tell them what's going on or when they'll be leaving. Apparently all they know is that there are no available planes to fly them out.

What a flaming joke  Angry. Anyone else had problems with Excel?

 Sad

R

48 replies: All unread, showing first 25:
 
User currently offlineKaddyuk From Wallis and Futuna, joined Nov 2001, 4126 posts, RR: 26
Reply 1, posted (8 years 1 month 1 week 2 days 2 hours ago) and read 4434 times:

Quoting RobK (Thread starter):
Anyone else had problems with Excel?

Nay, i've found them to be one of the better charter airlines... Their aircraft are comfortable... when i flew them they were on time, we got an (unexpected) free meal and free drinks and the crew were very relaxed.



Whoever said "laughter is the best medicine" never had Gonorrhea
User currently offlineRobK From United Kingdom, joined Sep 2004, 3946 posts, RR: 18
Reply 2, posted (8 years 1 month 1 week 2 days 2 hours ago) and read 4401 times:

Just been speaking with him and he said he didn't think it was an Excel plane but didn't take much notice as he's not into aviation. I'm wondering if it was one of ABDs heaps of scrap instead? Whichever, it's still no excuse for the lengthy delay nor the bad service.

R


User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4121 posts, RR: 11
Reply 3, posted (8 years 1 month 1 week 2 days 1 hour ago) and read 4330 times:

Quoting RobK (Thread starter):
Excel - What A Joke

One delay and they're a joke? Are you saying that you'd rather they continued their journey with the technical fault and didn't divert to Gatwick, therefore putting people's lives (including your brother's) at risk? Unfortunately, these things happen, and they're not going to dig into the other aircraft that have their own schedules to fly instead of the tech aircraft. At least the passengers are being put up in hotels! I had a 17 hour delay a few years back with Airtours, and we had to spend the night in a hot and stuffy departure lounge in Mallorca

Where are they flying anyway?


User currently offlineRichardPrice From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 1 month 1 week 2 days 1 hour ago) and read 4263 times:

Last year I left Gatwick for Cyprus on an Excel 767 - we waited on the aircraft for 2 hours while they struggled to get one of the engines started.

Upon arrival, we discovered that my sisters and her fiances flight was showing as cancelled on the arrivals board - they were on an Excel flight from Manchester, however noone had told THEM the flight was cancelled, at that point all they were being told was the aircraft was delayed.

Thus resulted the impressive feat where my sister and companions stormed the Excel rep and discovered that yes, the flight was cancelled and had been for 2 hours but the passengers werent told. Excel then had to put them all up in hotels, which they didnt get into until 1am - the flight was scheduled for 11am, so thats over 12 hours before accomodation was even started to be hunted for.

The next day the rescheduled flight left 3 hours late as well.

On our return flight, we were stuck at Paphos for an hour while they again had troubled with the left engine - it was the same aircraft!

Dreadful, absolutely dreadful. The aircraft was OK, in a 2-3-2 configuration, the staff were polite, but the overall impression of them was that they were appallingly bad for actually getting you there.

Ive heard stories on here where they have announced 'unscheduled stops' where passengers have disembarked and boarded, so just how unscheduled they actually were is subject to opinion.


User currently offlineBMED From United Kingdom, joined Dec 2004, 860 posts, RR: 6
Reply 5, posted (8 years 1 month 1 week 2 days 1 hour ago) and read 4241 times:

As you all know airlines have their faults but from what I have noticed people seem to flame excel more than other airlines. This could be due to excel having more problems than other airlines or it is due to the higher possibility that people like to always pick out negative comments and report on them more than the positive. Fair enough that people above have commented on the positive aswell but people commenting on excel is occuring more often. Its not just excel I wouldn't have thought!!!


Living the jetset life! No better way to be
User currently offlineRobK From United Kingdom, joined Sep 2004, 3946 posts, RR: 18
Reply 6, posted (8 years 1 month 1 week 2 days 1 hour ago) and read 4189 times:

Quoting BMED (Reply 5):
As you all know airlines have their faults but from what I have noticed people seem to flame excel more than other airlines. This could be due to excel having more problems than other airlines or it is due to the higher possibility that people like to always pick out negative comments and report on them more than the positive. Fair enough that people above have commented on the positive aswell but people commenting on excel is occuring more often. Its not just excel I wouldn't have thought!!!

Well not wishing to be the one to point out the obvious, but if it always seems to be Excel that people are complaining about (as per your comments) then wouldn't it suggest to you that Excel have some serious issues that need addressing and until they do so, recommend to people that they avoid them like the plague.  sarcastic 

R


User currently offlineBMED From United Kingdom, joined Dec 2004, 860 posts, RR: 6
Reply 7, posted (8 years 1 month 1 week 2 days 1 hour ago) and read 4167 times:

And also it is not excel airways that maintain the aircraft but atlantic so why not comment on atlantic instead of excel maybe.


Living the jetset life! No better way to be
User currently offlineJetset7E7 From United Kingdom, joined Jul 2004, 1090 posts, RR: 15
Reply 8, posted (8 years 1 month 1 week 2 days ago) and read 4130 times:

I'm getting a bit sick of people having a dig at Excel! They aren't the only airline who have technical difficulties with aircraft. Monarch have been struggling badly as late especially out of LGW, why is no one picking up on that? Also MyTravel? Excel have been helping them out with sub charters!
How many posts do we have to have on Excel delays? LOL? 1, 2? 10, 20?

I flew with them in May to ALC from MAN, and I thought they were one of the best airlines I have flown, early both ways! Comfortable leather seats! Crew were very attentive. As KaddyUK said one of the better charter airlines!

Mark



Retrofitted Blended Winglets - The Future Is On The Wing
User currently offlineBMED From United Kingdom, joined Dec 2004, 860 posts, RR: 6
Reply 9, posted (8 years 1 month 1 week 2 days ago) and read 4105 times:

Quoting Jetset7E7 (Reply 8):
I'm getting a bit sick of people having a dig at Excel! They aren't the only airline who have technical difficulties with aircraft

Someone who seems to agree with me. Charter airlines push there aircraft hard in the summer so when a delay does occur it can have a lasting effect for at least a couple of days. It would be very expensive to always have spare aircraft. I mean would you have a spare aircraft for when the 1st spare aircraft gets called into service!!



Living the jetset life! No better way to be
User currently offlineRobK From United Kingdom, joined Sep 2004, 3946 posts, RR: 18
Reply 10, posted (8 years 1 month 1 week 2 days ago) and read 4089 times:

Quoting Jetset7E7 (Reply 8):
I'm getting a bit sick of people having a dig at Excel! They aren't the only airline who have technical difficulties with aircraft. Monarch have been struggling badly as late especially out of LGW, why is no one picking up on that? Also MyTravel? Excel have been helping them out with sub charters!
How many posts do we have to have on Excel delays? LOL? 1, 2? 10, 20?

I wasn't aware anyone else had been complaining about them. If that's the case and you're not seeing anyone complaining about the other charter airlines then it seems clear to me that Excel are considerably worse than all the others.

It's commendable that you are backing them up Mark, but when you find yourself in the situation my brother is in, perhaps I should ask you then what your thoughts are on them.  sarcastic 

R


User currently offlineJetset7E7 From United Kingdom, joined Jul 2004, 1090 posts, RR: 15
Reply 11, posted (8 years 1 month 1 week 2 days ago) and read 4006 times:

Quoting BMED (Reply 9):
Someone who seems to agree with me. Charter airlines push there aircraft hard in the summer so when a delay does occur it can have a lasting effect for at least a couple of days.

I'm just getting sick of people JUST picking up on Excel, I work along side Monarch Airlines, we had an aircraft tech down route in GIB, which delayed the outbound PMI, we had to wait for another aircraft to come up from LGW to operate this flight, was meant to go at 1440, it went in the end at 1810.

Its just the way things are, nothing ever goes to plan.

Quoting RobK (Reply 10):
then it seems clear to me that Excel are considerably worse than all the others.

They have a rather small fleet compared to other operators, and as charters operator round the clock, its hard to get flights back on track.

Quoting RobK (Reply 10):
It's commendable that you are backing them up Mark, but when you find yourself in the situation my brother is in, perhaps I should ask you then what your thoughts are on them.

I see your point, one bad experience with an airline, changes opinions, but you must also understand that as it diverted for technical difficulties, it was a forced divert for the safety of passengers. Technical faults occur a lot more in the summer than winter, as they are doing far more flights, and being pushed to limits.

Mark



Retrofitted Blended Winglets - The Future Is On The Wing
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 12, posted (8 years 1 month 1 week 2 days ago) and read 3989 times:

Quoting RobK (Reply 10):
It's commendable that you are backing them up Mark, but when you find yourself in the situation my brother is in, perhaps I should ask you then what your thoughts are on them

And he could possibly be in EXACTLY the same situation had he flown Monarch, FlyJet, First Choice, Thomas Cook or MyTravel. Shit happens. I have had nothing but positive experiences with Excel.

The delay is for safetys sake, not to deliberately inconvenience your brother. Perhaps he'd rather be stranded, in a random airport in Bulgaria or Romania which the captain was forced to divert to later in the flight after ignoring the original safety issue.



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineBA787 From United Kingdom, joined Jun 2006, 2596 posts, RR: 7
Reply 13, posted (8 years 1 month 1 week 2 days ago) and read 3965 times:

Quoting Kaddyuk (Reply 1):
better charter airlines

I found that as well

Quoting RobK (Thread starter):
Excel - What A Joke

They are an unlucky airline plagued with the leased aircraft from their parent company that are unreliable and a bad batch as I have said before.

Tom


User currently offlineTCXDegsy From United Kingdom, joined Jan 2006, 517 posts, RR: 1
Reply 14, posted (8 years 1 month 1 week 1 day 22 hours ago) and read 3798 times:

I'll stick my two-penneth in and quantify some of the gripes about Excel. In my job, I've seen a LOT of complaints come through, specifically about Excel, and their long-haul aircraft last Summer. We all know they had a run of back luck with technical problems, but they really were the top airline that Thomas Cook customers complained about last year... by FAR!

SO much so, TC dumped them for most of the Summer 2006 program, turning more of the programme inhouse, using Monarch instead if need be, and only using Excel where there was no other airline serving the required route.

So far this year, Excel are again top of the tree for airline compaints for this season, and it's not even halfway through yet! I've already seen some seriously unhappy customer emails concerning Excel's technical problem on 10th July (?) on a SSH-LGW flight, where they had to divert to Rome.

Judging by the correspondance, its not just the flights they are not meeting customer expectations with, it's the ground handling and support functions too.

I think it's fair to say that as in other threads, Excel started off the season badly, and it ain't getting any better, compared to the other charters.



next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
User currently offlineA340600 From United Kingdom, joined Aug 2003, 4105 posts, RR: 51
Reply 15, posted (8 years 1 month 1 week 1 day 22 hours ago) and read 3763 times:

Quoting RichardPrice (Reply 4):
The aircraft was OK, in a 2-3-2 configuration

Are you sure? I thought all XL 767's were 2-4-2. I'm too bored of XL to comment silly 



Despite the name I am a Boeing man through and through!
User currently offlineRobK From United Kingdom, joined Sep 2004, 3946 posts, RR: 18
Reply 16, posted (8 years 1 month 1 week 1 day 14 hours ago) and read 3552 times:

Quoting TCXDegsy (Reply 14):
I'll stick my two-penneth in and quantify some of the gripes about Excel. In my job, I've seen a LOT of complaints come through, specifically about Excel, and their long-haul aircraft last Summer. We all know they had a run of back luck with technical problems, but they really were the top airline that Thomas Cook customers complained about last year... by FAR!

SO much so, TC dumped them for most of the Summer 2006 program, turning more of the programme inhouse, using Monarch instead if need be, and only using Excel where there was no other airline serving the required route.

So far this year, Excel are again top of the tree for airline compaints for this season, and it's not even halfway through yet! I've already seen some seriously unhappy customer emails concerning Excel's technical problem on 10th July (?) on a SSH-LGW flight, where they had to divert to Rome.

Judging by the correspondance, its not just the flights they are not meeting customer expectations with, it's the ground handling and support functions too.

I think it's fair to say that as in other threads, Excel started off the season badly, and it ain't getting any better, compared to the other charters.

Yeah that sounds more like it. They need dumping altogether and their operator's licence removing as it's perfectly clear they're incapable of operating even a half decent service.

They've since been booked on a Monarch flight in the early hours of this morning and it left 15 minutes late but at least he should now be nearly at his destination.

Excel are nothing short of a complete joke.

R


User currently offlineCalAir From United Kingdom, joined Apr 2005, 298 posts, RR: 1
Reply 17, posted (8 years 1 month 1 week 1 day 12 hours ago) and read 3410 times:

Quoting A340600 (Reply 15):
Quoting RichardPrice (Reply 4):
The aircraft was OK, in a 2-3-2 configuration

Are you sure? I thought all XL 767's were 2-4-2. I'm too bored of XL to comment

The 767-200ER are all in a 290 all Y config with 2-4-2 layout, ex BY.

The 767-300 usually used on services to Caribbean are in a 2-3-2 layout with a 3 cabin service, and when demand is high, they will use the 763 on shorter routes where needed if its not in the air on a long haul service.



British Caledonian...we never forget, you have a choice
User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4121 posts, RR: 11
Reply 18, posted (8 years 1 month 1 week 1 day 8 hours ago) and read 3187 times:

Quoting RobK (Reply 16):
Excel are nothing short of a complete joke.

No, they're not. Just because you've had a bad experience with them (and it's not even your experience - have you even flown them at all?), doesn't give you the right to brand them a joke.

Quoting RobK (Reply 16):
it's perfectly clear they're incapable of operating even a half decent service.

How's it perfectly clear? Because of one bad experience? I had a delay on Ryanair the other day, am i slating them, starting threads about them calling them a joke? And that was a first hand experience. And you still haven't said where they were flying to.

Quoting RobK (Reply 16):
Yeah that sounds more like it. They need dumping altogether and their operator's licence removing

Shame, that won't be happening anytime soon.


User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3013 posts, RR: 2
Reply 19, posted (8 years 1 month 1 week 1 day 6 hours ago) and read 3050 times:

Quoting Planesarecool (Reply 18):
No, they're not. Just because you've had a bad experience with them (and it's not even your experience - have you even flown them at all?), doesn't give you the right to brand them a joke.

Yes it does!

It is a free Country and if RobK want to call them a joke so be it!

All it takes is for ONE person to have a bad experience and for them to tell friends and family and that can then make other peoples min up never to travel with them!

It's called "Word of Mouth" and does not just effect the airline industry.

If you save hard for a holiday all year long and end up in a hotel at Gatwick for a two nights of a seven night holiday, you would clearly be upset too!

Why don't you put yourselves in the passengers shoes!

RobK - Why don't you see if you can get hold of the flight number and as much details from your brother as possible as their maybe someone on here who can provide you with some further info so you can fedback to your brother. As it seems clear the airline or tour operator are giving him none!


User currently offlineKazzie From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 1 month 1 week 1 day 6 hours ago) and read 3005 times:

Delays are there for your own safety believe it or not....


Would you rather be up in a faulty aircraft or be on the ground while the problem is resolved which will turn out in you getting there in one piece? how ever long it takes...

You got the compensation..you got a hotel bed instead of a terminal floor, Deal with it or go to the ticket desk and book with another airline... who by the way would follow the same procedure.


User currently offline772flyer From United Kingdom, joined Mar 2005, 23 posts, RR: 0
Reply 21, posted (8 years 1 month 1 week 1 day 5 hours ago) and read 2925 times:

Quoting RobK (Thread starter):
Two days after leaving Manchester my brother and his girlfriend are preparing to spend a second night in a hotel at Gatwick airport

I am with RobK on this one. Any operator which thinks its acceptable to dump someone in a airport hotel for two nights needs to seriously think about what sort of service they offer. I absolutely agree however that safety comes first, but when a airline can't deliver they absolutely must have backup procedures in place. At what point does it become a joke??? After three days, four days.....I am sure that some of you guys would be happy to be posted at LGW for two days spotting...but the vast majority of consumers would not.

You can bet your bottom dollar that I wouldn't be hanging around for Excel to pull themselves together. I would be pushing hard for them to make alternative travel arrangements or to cancel and refund the trip (but something tells me that would be like extracting blood from a stone).


User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4121 posts, RR: 11
Reply 22, posted (8 years 1 month 1 week 1 day 5 hours ago) and read 2874 times:

Quoting Gilesdavies (Reply 19):
Why don't you put yourselves in the passengers shoes!

I've had similar experiences, and from what i can tell, his brother is being treated better than i was:

Quoting Planesarecool (Reply 3):
I had a 17 hour delay a few years back with Airtours, and we had to spend the night in a hot and stuffy departure lounge in Mallorca



Quoting Gilesdavies (Reply 19):
It is a free Country and if RobK want to call them a joke so be it!

Free country? Funny, i thought we payed taxes.  Yeah sure

Quoting Gilesdavies (Reply 19):
All it takes is for ONE person to have a bad experience and for them to tell friends and family and that can then make other peoples min up never to travel with them!

So what, that's going to affect how many people out of the 60 million living in this country? You never know, it may spread to one person who might then turn around and say "Well i had a great experience with them, and am flying them again this summer." And baring in mind very few of their flights do have problems, I'm sure many more would be praising them than slating them.

Quoting Gilesdavies (Reply 19):
If you save hard for a holiday all year long and end up in a hotel at Gatwick for a two nights of a seven night holiday, you would clearly be upset too!

I'd be even more upset if i was spending two of those seven nights in Gatwick's departure lounge. What do you expect XLA to do? Magic an aircraft out of the ground? They're not going to use one of their aircraft that are already on scheduled cycles to pick up diverted passengers. What does that achieve? If you already have 200 unhappy passengers, why bother making another 200 unhappy by delaying their flight in order to pick up those who were diverted?

Quoting Kazzie (Reply 20):

Right on the money!

I'd happily accept people calling XL a joke if they hadn't diverted, and then crashed in the English channel as a result of that, dispite the pilots knowing there was a fault. But safety is an airline's number one concern, and at the first sign of trouble, they have to take action, even if it means disrupting people's holidays.


User currently offline772flyer From United Kingdom, joined Mar 2005, 23 posts, RR: 0
Reply 23, posted (8 years 1 month 1 week 1 day 5 hours ago) and read 2845 times:

Quoting Planesarecool (Reply 22):
What do you expect XLA to do? Magic an aircraft out of the ground?


No. But having the decency to make alternative arrangements (i.e transfer passengers on to other carriers) would be a start. Especially after two days...


User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4121 posts, RR: 11
Reply 24, posted (8 years 1 month 1 week 1 day 5 hours ago) and read 2804 times:

Quoting 772flyer (Reply 23):
No. But having the decency to make alternative arrangements (i.e transfer passengers on to other carriers) would be a start. Especially after two days...

They did:

Quoting RobK (Reply 16):
They've since been booked on a Monarch flight in the early hours of this morning and it left 15 minutes late but at least he should now be nearly at his destination.


25 772flyer : After two days! Well done XLA...they should be applauded. Sarcasm aside, they do what every charter airline does...Have their cake and eat it. Save th
26 Planesarecool : Ever thought that maybe there were no other flights to their destination? Or that maybe the other flights were full, baring in mind it is July? He ha
27 Cwldude : Right... For a start I'm finding this whole thread hard to believe, there's been nothing in the news about it, I've heard nothing elsewhere about it,
28 Cwldude : Sorry I forgot to ask, what happened here? This was the flight I would have been on if I opted for SSH insted of LPA?
29 Mhodgson : Well again, we need to know the details - were they heading to SSH, the aircraft would be required for 12-13 hours lease. In this busy summer period,
30 BigJimFX : MAN.... I hate to be the one young chap from the states with a sense of humor here but can anyone say early honeymoon? Much worse has happened to me
31 Jetset7E7 : Not really when MyTravel have to go all the way to America to lease in an aircraft (Omni Air DC10), plus Excel help a lot of charters out, in the pas
32 Planesarecool : I don't believe, i know that there wasn't. I don't know the route, but any of Excel's routes would require at least 6 hours turnaround time, and on a
33 RobK : I won't be able to find out the flight details and where exactly he went until he gets back as his phone is switched off now. He usually goes to Greec
34 Mhodgson : My point about the block times could be verified/knocked back, however. If he was flying to, say, AGP or ACE, then yes, they should have been re-book
35 Post contains links 772flyer : http://www.airlinequality.com/Forum/excel.htm Some interesting reviews here...
36 Planesarecool : Well actually, i could have found out exactly what happened, but if you're going to be like that then forget it. In fact, your whole story is probabl
37 Cwldude : Im beginning to doubt the truth behind this story! Will be interesting to see how this progresses though... and I don't particularly care what anyone
38 Post contains images RobK : Exactly what I thought would happen . Some jumped up kid who thinks he's an airline CEO but with absolutely no knowledge of the air travel industry p
39 Cwldude : I'm hardly ever agreeing with planesarecool on the forums, but in this case I'm inclined to do so... a. You said his phone was off because he was in
40 Post contains images RobK : Oh dear.... not you as well.... He sent the message when he'd just departed (presumably) and when trying him earlier on today to find out the flight
41 Post contains images Planesarecool : Have i ever said i think I'm an airline CEO? And you've read all my posts to proove that? Says the one who came onto a forum crying because "Excel ha
42 Cwldude : We'll stop picking when you provide the facts! because at the moment you've provided nothing to support the truth to this story! savvy?[Edited 2006-07
43 RobK : Have it your own way, believe who/what you want. I'm done with you. I'm not going to get drawn into a pissing contest with you or anyone else over who
44 DTWAGENT : Please try sleeping on the ground at MSP. I did that back in 1983 when I was on my way from GRR-MSP-DEN to ski. Snow storm hit before we left GRR. But
45 TCXDegsy : Just to add to this, it was a flight from SSH, and had engine trouble so diverted to Rome. The other gfacts are sketchy as I've only read some custom
46 DTWAGENT : Sure TCXD... No problem.... I was wondering is Excel Airways a good Charter carrier????? Chuck--Michigan
47 Cwldude : I've never disagreed with that, everyone who knows me on this site will know that I have absoloutely no respect for Excel as an airline, or anything,
48 A340600 : No, the 763's are in 2-4-2, trust me, I sat in one for 9 hours last Summer, ouch! Actually if you read some of his posts you'd realise he's very know
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