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Upgrade Gone Wrong On EK  
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Posted (8 years 1 month 4 days 3 hours ago) and read 3643 times:

Hello,
my mom managed to get a flight to Accra from Damascus (fleeing beirut) on EK
EK had extra flights between DAM and DXB.
1 day before she is due to depart, we ,amage to get an upgrade in ACC for her on the DXB-ACC sector, upgrade paid and receipt given. She departed from DAM and landed in DXB all seem fine when she went to collect her DXB-ACC ticket, she was inform NO upgrade was made (they needed receipt to prove that, which was in ACC), and when they did her upgrade her DXB-ACC (Y class)was cancelled and changed to Business class. EK wouoldnt giver neither a seat in Economy nor business as the flight was Fully booked. a passenger heard their conversation and decide to ''give his seat up'' for her as he was in no rush to get to ACC and got a chance to spend a extra day in DXB
EK wanted to charge her a further $1900 for an upgrade which she refused as we allready paid around $500 for the upgrade in Accra.
We contacted EK in Accra today to inqure and they said cause she did not use the upgrade we will loose our $500.

Did that happen to Anyone ?

How do we go about for a refund for the $500?


Next destinations, Suarabaya, beirut, paris, Accra
15 replies: All unread, jump to last
 
User currently offlineJrosa From Brazil, joined Jun 2005, 367 posts, RR: 11
Reply 1, posted (8 years 1 month 3 days 20 hours ago) and read 3271 times:

File a lawsuit against EK!

User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 905 posts, RR: 4
Reply 2, posted (8 years 1 month 3 days 9 hours ago) and read 3009 times:

yeah most airline will work with you if you say that you are going to file a law suit.

AS had a passenger that was mad (because of problems that were not AS's fault) but as soon as she said that she was going to file a law suit and sue them AS worked with her so that they didn't have to go to court. I am SURE this has happened on other airlines, they just don't want to have the bad publicity and the time and other cost of having a lawyer and such.

I'm not saying that is the only way to go, but if they are cheating you of YOUR money, thats not right/legal.
~Cheers mate-
~~Kyle H.



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 3, posted (8 years 1 month 3 days 9 hours ago) and read 2985 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Soups (Thread starter):
She departed from DAM and landed in DXB all seem fine when she went to collect her DXB-ACC ticket, she was inform NO upgrade was made (they needed receipt to prove that, which was in ACC),

And DXB can not pick up a bloody phone to call ACC to confirm whether a receipt has been issued? Somehow I have lost respect for EK...  banghead 


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineEHHO From Bulgaria, joined Dec 2005, 815 posts, RR: 7
Reply 4, posted (8 years 1 month 3 days 9 hours ago) and read 2976 times:

This smells of SU in the 90s.... Ouch, really embarrassing. If I were you Soups, I'd go to the EK manager in ACC and just sit on his head as long as necessary (if you got the stamina) and it'll work out probably. Either they'll give you a refund, or they'll offer you a ticket or upgrade in the future.


"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 5, posted (8 years 1 month 3 days 7 hours ago) and read 2759 times:

Quoting SA7700 (Reply 3):

And DXB can not pick up a bloody phone to call ACC

departure 7am from dxb, 4am in ACC

Quoting EHHO (Reply 4):
r upgrade in the future.

we rarely ever use EK as we dont travel to Asia,Dubai



Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineVHVXB From Australia, joined Apr 2006, 5524 posts, RR: 18
Reply 6, posted (8 years 1 month 3 days 6 hours ago) and read 2689 times:

I had similar thing happen to me fly to SYD fom AKL. I was in rush to get out of AKL so i rang EK reservations and got my self an upgrade for $200 everything was fine as this stage and the res. agent told me to be at the Airport be at the airport 4hrs before the the departure.

The next day I showed up to the airport and started running into problems. First the the ticket office wasn't open and waited for an hour. When i went to get ticket from the ticket office they said i wasn't confirmed on the flight and that i had to pay $350 for the upgrade if i wanted to leave on that day. So then I rang EK reservation to see if i was confrimed on the flight to SYD which was fully paid for. I then notified the agent at the ticket office who then eventually sorted everthing out. I asked the agent what was the reason fot the problem he replied by saying that it was something to do with the reservation agent in India.


User currently offlineBirdwatching From Germany, joined Sep 2003, 3818 posts, RR: 51
Reply 7, posted (8 years 1 month 3 days 6 hours ago) and read 2639 times:

You say your mom was fleeing from Beirut.

Isn't the most important thing that she made it out of there? Why would you want to flee in business class?

I mean I can see your point, but if I was in that situation I'm sure it would be totally unimportant to me whether I'm flying eco or business.

Soren  santahat 



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 8, posted (8 years 1 month 3 days 1 hour ago) and read 2439 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Soups (Reply 5):
departure 7am from dxb, 4am in ACC

Nonetheless, IIRC the change should show in the PNR. Everything is logged - how can a financial transaction done in ACC, not show on the entire EK system? Sounds as if EK is busy with "creative accounting". I feel sorry for your mom being cheated out of $500 - this is just not on.


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineSean-SAN- From United States of America, joined Aug 2002, 768 posts, RR: 1
Reply 9, posted (8 years 1 month 2 days 20 hours ago) and read 2306 times:

Dispute it with your bank/credit card company... easy peasy..

User currently offlineDelta732FF From United States of America, joined May 2005, 228 posts, RR: 0
Reply 10, posted (8 years 1 month 2 days 20 hours ago) and read 2295 times:

Quoting Sean-SAN- (Reply 9):
Dispute it with your bank/credit card company... easy peasy..

If you paid with a credit card that all you need to do.


User currently offlineWildcatYXU From Canada, joined May 2006, 2602 posts, RR: 5
Reply 11, posted (8 years 1 month 2 days 19 hours ago) and read 2227 times:

Quoting Birdwatching (Reply 7):
You say your mom was fleeing from Beirut.
Isn't the most important thing that she made it out of there?

I'm somehow missing your point, Birdwatching. First of all, she flew from DAM, so she was already out of Beirut. She's got an upgrade for the second leg of her trip, from DXB to ACC. Last time I checked, there was no war in Dubai.
And I fail to see why anybody should be ripped off his/her money, just because he/she is fleeing a country in war...


User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 12, posted (8 years 1 month 2 days 13 hours ago) and read 2076 times:

Quoting Sean-SAN- (Reply 9):
Dispute it with your bank/credit card company

was paid cash

Quoting WildcatYXU (Reply 11):
Quoting Birdwatching (Reply 7):
You say your mom was fleeing from Beirut.
Isn't the most important thing that she made it out of there?

well a seat is a seat in Y or C class, now if you had the chance to fly one of the 2 which i will u pick?



Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineMEA-707 From Netherlands, joined Nov 1999, 4312 posts, RR: 36
Reply 13, posted (8 years 1 month 2 days 11 hours ago) and read 1992 times:

Quoting Soups (Reply 5):
we rarely ever use EK as we dont travel to Asia,Dubai

Really? I also vividly remember the time you wrote about missing the connection at DXB and EK being rude and bad dealing with it. So either you and your family have bad luck every time on EK or you have a little vendetta against them.



nobody has ever died from hard work, but why take the risk?
User currently offlineSkyhigh From Australia, joined Nov 2005, 235 posts, RR: 6
Reply 14, posted (8 years 1 month 2 days 9 hours ago) and read 1847 times:

COMPLAIN, COMPLAIN, COMPLAIN!!

you don't get anywhere in this world unless you stand up for yourself and make a scene!  hissyfit 

over the last few years I have learnt to stand up for myself and the results have been amazing!

You don't have to be rude, just assertive and confident. Don't start yelling as it will just make them become defensive and you will get nowhere. Stay calm but just don't back down.

Good luck!  crossfingers 


User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 15, posted (8 years 1 month 2 days 6 hours ago) and read 1692 times:

Quoting MEA-707 (Reply 13):
Quoting Soups (Reply 5):
we rarely ever use EK as we dont travel to Asia,Dubai

Really? I also vividly remember the time you wrote about missing the connection at DXB and EK being rude and bad dealing with it.

yup i recall that was flying LHR-DXB-LOS-ACC never to be repeated again!



Next destinations, Suarabaya, beirut, paris, Accra
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