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DL Changed My Reservation  
User currently offlineEIRules From Ireland, joined Aug 2007, 834 posts, RR: 10
Posted (8 years 5 months 4 days 5 hours ago) and read 2048 times:

I booked flights on DL from DUB-SAN (via JFK) for this October. Originally the JFK-SAN flight was scheduled to depart at 8.20pm, now DL have changed their schedule so it departs at 6.50pm. I got no notification of this, happened upon it by chance, is there anything I can do


Next Flights: EI DUB-LHR A320, BA LHR-SFO B744, UA SFO-LAS A320, BA LAS-LHR B744, EI LHR-DUB A320
18 replies: All unread, jump to last
 
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 1, posted (8 years 5 months 4 days 5 hours ago) and read 2028 times:

Technically, you can call Delta to rebook your flights if there's a problem. However, looking at Delta's website, the flight from DUB arrives around 1:30 p.m. at JFK, so this trimmed a good bit off of your layover. Either way, there's not a whole lot of options here since DUB gets 2 DL flights a day...if it's a huge problem, you could always take the ATL flight and connect there to DUB.

Jeff


User currently offlineShowerOfSparks From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 5 months 4 days 5 hours ago) and read 2028 times:

Quoting EIRules (Thread starter):
I booked flights on DL from DUB-SAN (via JFK) for this October. Originally the JFK-SAN flight was scheduled to depart at 8.20pm, now DL have changed their schedule so it departs at 6.50pm. I got no notification of this, happened upon it by chance, is there anything I can do

Yes, don't forget to turn up at the airport early so you can catch your rescheduled flight. If you turn up at the original time you will miss it.
Is this really a major issue? I guess if it is you could sue them.


User currently offlineArtieFufkin From United States of America, joined May 2006, 704 posts, RR: 0
Reply 3, posted (8 years 5 months 4 days 5 hours ago) and read 2025 times:

What's on your mind? We're talking 90 minutes. Certainly no refunds. If this conflicts with a meeting then they should change the date without fee.

User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 4, posted (8 years 5 months 4 days 4 hours ago) and read 1962 times:

You booked a flight for October and they have since revised their schedules which they can do. They might even do it again since I don't believe the fall schedule is completely set (though someone can correct me if I am wrong.) I will agree though that it does suck they didn't contact you. Just to make sure did you give them contact information? DL is always good about calling me if there are flight changes. I'm Gold Medallion and that might have something to do with it but they should at least notify you through the mail.

Quoting ShowerOfSparks (Reply 2):
Is this really a major issue? I guess if it is you could sue them.

Sue on what grounds? He still gets to San Diego and on the same day. No grounds to sue over anything.

Quoting ArtieFufkin (Reply 3):
If this conflicts with a meeting then they should change the date without fee.

If he is cutting his time so close that it affects a meeting that is his fault for not padding his schedule some to handle such delays or mishaps. If he wants the later flight, if even available, they should change it with no fee as stated since they have changed it from his original ticket.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 5, posted (8 years 5 months 4 days 4 hours ago) and read 1962 times:

You actually ended up with a tighter connection.....I am not sure what your exact problem is with that? All airlines, including DL, are constantly adjusting and revising their schedules and changes will occur, there is a good chance that your itinerary may again change in the coming days as DL fine-tunes its schedules for September and October operations, its all part of the game when you make reservations long in advance of your travel dates.

You said that you got no notification of the change to your itinerary...but you are not travelling until October, so I am not clear as to what the problem is.


User currently offlineSampa737 From Brazil, joined May 2005, 637 posts, RR: 1
Reply 6, posted (8 years 5 months 4 days 4 hours ago) and read 1941 times:

No big whoop but happened to me as well. Taking my family from Memphis to NYC in December. I booked on Skymiles awhile back knowing the schedule might change. It did. They didn't notify me but that's why I have the internet to check these things out. Seems like there'd be some way of the airline to notify you but as we say in Brasil...boa sorte!

User currently offlineN844AA From United States of America, joined Jul 2003, 1352 posts, RR: 1
Reply 7, posted (8 years 5 months 4 days 4 hours ago) and read 1941 times:

Quoting Dutchjet (Reply 5):
You said that you got no notification of the change to your itinerary...but you are not travelling until October, so I am not clear as to what the problem is.

Previous posters have said DL is good about notification, so probably they would have informed him closer to the date of travel, but I've run into that problem with other airlines. AA once changed my itinerary dramatically, to the point of unsuitability, and I never heard a word from them about it. I only found out because my traveling companion, who had booked his ticket through Orbitz, received notification about the change from them.

But, yeah, once again: OP should be able to change his ticket for no fee if this is somehow a problem for him.



New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune
User currently offlineBostonBeau From United States of America, joined Sep 2000, 465 posts, RR: 0
Reply 8, posted (8 years 5 months 4 days 4 hours ago) and read 1915 times:

I remember TWA calling me once at 7 AM on Sunday to say that my flight to the west coast would leave 5 minutes *later* than scheduled! As if I would have noticed! LOL.

User currently offlineB777-700 From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 5 months 4 days 4 hours ago) and read 1915 times:

Quoting DeltaGator (Reply 4):
I will agree though that it does suck they didn't contact you.



Quoting Sampa737 (Reply 6):
They didn't notify me but that's why I have the internet to check these things out.

Well, I get the impression that some people think there are thousands of DL employees just sitting around, jumping at the chance to call people about their schedule changes.

This effects so many people, it's an impossibility. They WILL contact you somehow, they have a department just for that. But with modern technology the way it is, it's quite possible a pax can see it first online. That is why that option exists.

You saw it online...you were informed. What's the problem?


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1586 posts, RR: 10
Reply 10, posted (8 years 5 months 4 days 4 hours ago) and read 1893 times:

DL Changed My Reservation

Hardly, they just re-scheduled the flight which is not only sufficient and acceptable, but also within the Minimum Connection Time . . . !

Where's the inconvenience?



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineRwSEA From Netherlands, joined Jan 2005, 3134 posts, RR: 2
Reply 11, posted (8 years 5 months 4 days 3 hours ago) and read 1799 times:

It's a sad day when people complain that their 7 hour layover gets cut down by an hour and a half. I think I've really seen everything now.

User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4763 posts, RR: 44
Reply 12, posted (8 years 5 months 4 days 3 hours ago) and read 1796 times:

Not understanding what the issue is here, you have less time to sit around at JFK now, you should be happy no?

I find DL to be great about notifications, I remember last year I got a phone call from DL/RES saying my AM flight out of LGA was cancelled because the inbound went tech. They had rebooked me on a flight out of LGA two hours later and also one out of EWR at the original time so I could choose which I wanted. I told the lady I needed to get out early because of a Client meeting and took the EWR flight...

Even got some skyMiles for it w/o bitching



Some see lines, others see between the lines.
User currently offlineShowerOfSparks From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 5 months 4 days 2 hours ago) and read 1737 times:

Quoting DeltaGator (Reply 4):
Quoting ShowerOfSparks (Reply 2):
Is this really a major issue? I guess if it is you could sue them.

Sue on what grounds? He still gets to San Diego and on the same day. No grounds to sue over anything.

Sorry I forgot the emoticon on that statement, it was made very much tongue in cheek. I really can't see any cause for complaint here. Doesn't daylight saving end in October, that's probably part of the reason for it.


User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 14, posted (8 years 5 months 4 days 2 hours ago) and read 1726 times:

It could be that the carrier was waiting until closer to departure to notify of the schedule change in case they had another one or two in the works. Since the flight isn't for quite a while, it may yet sched change again... There's always a big one at the end of the summer.

User currently offlineGOCAPS16 From Japan, joined Jan 2000, 4363 posts, RR: 19
Reply 15, posted (8 years 5 months 4 days 2 hours ago) and read 1694 times:

I'm booked on Delta from DCA-JFK-MAN-JFK-DCA on Aug. 31. My return flight was changed becuase of their fall schedule changes. The times were adjusted within 30 minutes, which is no big deal but the major change was the flight number on the JFK-DCA flight. Did Delta contact me about this? No, and they do not intend to. If you fly Delta regularly, like myself, all my future Delta flights are stored on "My Itinerary" on my Delta Medallion account. I often usualy check my itinerary once a week to see if anything has changed or to see if I could select a better seat.

The only time Delta has contact me wasone of my leg was cancelled and they had to rebook my flight. It happened to me a few times where my AM flights were cancelled due to lack of passengers and Delta ended up cancelling my redeye flights and rebooked to fly outta SFO the following morning.

8:20pm to 6:20pm is a pretty big time difference, but if your arriving into JFK in the afternoon, you will have no problem on this change.

Kevin

[Edited 2006-07-21 02:32:33]


SIX T'S!......TURN. TIME. TWIST. THROTTLE. TALK. TRACK.
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 16, posted (8 years 5 months 4 days 2 hours ago) and read 1654 times:

Quoting ShowerOfSparks (Reply 2):
Yes, don't forget to turn up at the airport early so you can catch your rescheduled flight. If you turn up at the original time you will miss it.
Is this really a major issue? I guess if it is you could sue them.

This statement makes no sense since the departure time for the customer's originating FLT from DUB has not changed. The only thing that's changed is that DL has lessoned the amount of connection time between flights
at JFK. Generally, customers like that sort of thing.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 17, posted (8 years 5 months 4 days 1 hour ago) and read 1587 times:

Delta has been good about contacting me about changes a month or so prior to the trip...most of the time though, it's been unnecessary, as as GOCAPS16 said, if you fly Delta frequently, you should be checking your itineraries regularly (I will regularly check mine every 2-3 days or so), so I know of the schedule changes.

Either way, for the OP, it's less time at JFK and more time in SAN...I would much rather have an extra 2 hours in San Diego than spending two hours in T2/3 at JFK.


User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 18, posted (8 years 5 months 4 days 1 hour ago) and read 1542 times:

Hi all a couple of things. If you booked your flight on the airline Web site, they will contact you thru e-mail. Also if you book on Orbitz or any other travel web site it is up to you to check on your flights.

If you book thru a travel agent, we usually get the notices of change and then we contact the client about it. And if they need it change we can do it usually at no cost to the client...

NK is real good about notifying me about my clients flight changes and so is NWA. I do book my clients on their travel agents web sites....


Chuck


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