Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
TAM Frequent Flyer Program Fidelidade  
User currently offlineGlennpower From Brazil, joined Jul 2004, 102 posts, RR: 0
Posted (8 years 1 month 3 weeks 6 days 20 hours ago) and read 5448 times:

Hi All,

Does anybody else have problems when claiming points on there Fidelidade card,here is an example;
I took a flight with AA from LHR to JFK on the 9th of july arriving the same day
the following day i took a JJ flight from JFK to GRU,the points from the JJ flight arrived in my account okay,but the AA flight,i only recived 1500 points in my account,which should have been 5000 points plus 2500 bonus (i have red status in there program,50% bonus).
Now i know that if the AA and JJ flights had been taken within a calendar day it would have been credited as Europe to Brazil and been awarded 6000 point plus 3000 bonus.
but these flights were on totally separate days,this has happened to me on many occasions,although sometimes the correct credit is given,the point is why travel on a specific carrier(AA) and spend more not to recive the correct points,JJ is a very good airline but there FF program is very poor,many times there call center staff do not seem to know what they are doing.
This really is starting to annoy me to the point where i might just start using BA or AF for my flights to Brazil,(i spend around us$10,000 a year travelling to SSA where i live,from Europe where i work).
So if anybody has any tips or info please let me know thanks.
Glenn

4 replies: All unread, jump to last
 
User currently offlineDonzilasse From United States of America, joined Jun 2004, 244 posts, RR: 0
Reply 1, posted (8 years 1 month 3 weeks 6 days 20 hours ago) and read 5444 times:

Half a year ago I had some problems with the points. I believe it was a problem if AA did not enter the zeros before your Fidelidade number or something like that. Lately everything has been working just fine for me but check it out.

User currently offlineGlennpower From Brazil, joined Jul 2004, 102 posts, RR: 0
Reply 2, posted (8 years 1 month 3 weeks 6 days 19 hours ago) and read 5439 times:

HI

Donzilasse,yes you are right they (AA) must put 2 zeros in front of JJ fidelidade card number,i have just been in contact with there web call center and i was incorrectly pointed,should get my correct points within 48 hours,but still boring to have to chase them,but when i was in RG,BA,AF programs,more or less the same at some point or another,

okay people out there just out of interest who has the best FF program/service,for collecting missing miles/points !.
Thanks
Glenn


User currently offlineLipeGIG From Brazil, joined May 2005, 11438 posts, RR: 58
Reply 3, posted (8 years 1 month 3 weeks 6 days 19 hours ago) and read 5432 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting Glennpower (Reply 2):

Glenn, last year i flew on the same day with separate tickets JFK-MIA (paid by my bank), and MIA-GIG. JJ refuse to give me the points for the JFK-MIA saying its a connecting flight. I sent to them a letter and proved that i bought two separate tickets and they credited my account with 1,500 points for the JFK-MIA flight and more 7,500 (also i have red status) for the GIG-MIA.

I recommend you do the same.

Felipe



New York + Rio de Janeiro = One of the best combinations !
User currently offlineJrosa From Brazil, joined Jun 2005, 367 posts, RR: 11
Reply 4, posted (8 years 1 month 3 weeks 6 days 17 hours ago) and read 5405 times:

Quoting Glennpower (Thread starter):
JJ is a very good airline but there FF program is very poor,many times there call center staff do not seem to know what they are doing.
This really is starting to annoy me to the point where i might just start using BA or AF for my flights to Brazil

Glenn, I share the same opinion,this even happens in domestic flights. Last month in a single day I took JJ SDU-CGH early morning, I spent the whole day in Sao Paulo than late afternoon I took CGH-BSB, and was credited as a non-stop flight SDU-BSB.

I did this same trip other times with RG and I was always credited the miles for the two flights (SDU-CGH and CGH-BSB).


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Egyptair Upgrade Frequent Flyer Program posted Fri Jun 30 2006 22:02:42 by Horus
EasyJet Frequent Flyer Program To Be Considered posted Fri Feb 3 2006 17:00:50 by RJ100
LX Frequent Flyer Program To Become Miles-And-More posted Mon Oct 10 2005 21:11:41 by Mpoellot
New Frequent Flyer Program Study posted Thu Jun 16 2005 01:57:12 by Alphascan
DBA Frequent Flyer Program, Any News? posted Mon Apr 18 2005 01:20:08 by Sabena332
AF/KLM Joint Frequent Flyer Program (Flying Blue) posted Tue Mar 22 2005 14:25:59 by Trevidic
US Airways Frequent Flyer Program posted Mon Jan 10 2005 18:10:17 by Nyc777
Most Generous Frequent Flyer Program posted Tue Apr 6 2004 10:02:28 by EuroLeb
JetBlue's Frequent Flyer Program posted Tue Jan 20 2004 20:35:05 by 767Lover
What Frequent Flyer Program Are You With? posted Thu Sep 25 2003 00:32:34 by UPSfueler