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Vanishing Luggage Epidemic - Oslo  
User currently offlineHeisan67 From , joined Dec 1969, posts, RR:
Posted (8 years 3 days 2 hours ago) and read 966 times:

Vanishing luggage epidemic
Thousands of items of luggage have gone missing from Oslo's Gardermoen International Airport (OSL) in just the past two weeks.
Frustration and wasted time have resulted for many travelers to Oslo's Gardermoen Airport in recent weeks.

Passengers have had the added inconvenience of being stuck for hours in telephone service queues trying to find out what to do about their missing suitcases. In the past two weeks alone 2,500 units of luggage have been misplaced.

Servisair has baggage handling responsibility for 19 airlines but has only one employee to handle telephone service calls, newspaper VG reports.

"The situation is absolutely horrific. I called and called for seven or eight hours before I finally got through," Marianne Kollerøs told VG.

Scandinavian Ground Services (SGS) performs services for the same number of airlines and has three people manning their phones, but they have more passengers to care for.

Acting Servisair station chief Per Bruem apologized for the chaotic lack of service, but argued that his firm in fact had their priorities straight.

"It is sad that people who call in don't get answered but in the recent situation, with so much missing luggage, we have prioritized the task of getting baggage back to travelers instead of answering the phone," Bruem told VG.

Bruem said nevertheless that four extra hands would be put on phone duty and that they would work around the clock.

Aftenposten's Norwegian reporter
http://www.aftenposten.no/english/local/article1397499.ece

1 replies: All unread, jump to last
 
User currently offlineScalebuilder From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 2 days 20 hours ago) and read 899 times:

Quoting Heisan67 (Thread starter):
Acting Servisair station chief Per Bruem apologized for the chaotic lack of service, but argued that his firm in fact had their priorities straight.

It doesn't sound like this guy or the firm that he works for is on top of the problem.

Quoting Heisan67 (Thread starter):
Bruem said nevertheless that four extra hands would be put on phone duty and that they would work around the clock.

Ok, so this guy is coming up with a strategy to manage this through the crisis. I commend him for that. But what is the root cause for this high ratio of lost bags in the first place? Something must be happening behind the scenes that Mr. Bruem is simply not aware of.


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