Petmbro From United States of America, joined Jan 2006, 260 posts, RR: 0 Posted (8 years 4 months 3 weeks 6 days 2 hours ago) and read 3223 times:
I was listening to Don Imus this morning (host of Imus in the Morning on MSNBC and on the radio) and he was bashing CO for the service they provided to a couple of incoming Imus Ranch kids (kids with cancer). The children fly into ABQ but one child's luggage was sent to PWM instead. When Imus called CO, they gave him a rude attitude and snapped at him (according to Imus) and demanded that he pick the lost bags up at ABQ or get charged $126 for CO to deliver them to the ranch. When Imus mentioned the delivery fee he said how no other airlines charge for delivering misplaced bags and from my own personal experiences I know UA, US, and NW don't. Why then would CO charge?
"don't pee on my leg and tell me it's raining!" - Judge Judy
Jumpseat70 From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 4 months 3 weeks 6 days 1 hour ago) and read 3184 times:
I am just guessing, but I think probably since the ranch is quite a distance from the airport, the agent mistakenly thought Imus was supposed to pay for delivery thinking the bags were overlooked by the customer at the airport, rather than mistagged. I doubt the CO agent looked at the file properly. Lost bags files are very hard to interpret sometimes.
After the rants by Imus, I am sure CO will pay "through the nose now".
Antoniemey From United States of America, joined Dec 2005, 1607 posts, RR: 4
Reply 3, posted (8 years 4 months 3 weeks 6 days ago) and read 3092 times:
For a little clarification, since I've actually been involved in processes like this, it's not the airline that charges for the delivery, it's the delivery company that they contract to... Now, in cases where it's the airline's fault, they pay the delivery charge. If it's a case of late check-in or some other situation where the airline is not at fault, the passenger has to either pick up the bag or pay for the delivery. The drivers at most of these delivery companies use their own vehicles and get paid a percentage of the delivery charge, and pay for their own gas, then take that out of their taxes... It used to be a really great deal, but gas prices have made it pretty poor now too.
I don't know the situation with this particular deliver, obviously, but it could be that it was a bad day for the agent and they either believed (or possibly knew) that it was a case where CO wasn't liable for the delivery. Or, on the other hand, someone could have blown an innocent comment out of proportion... lord knows, THAT's NEVER happened.
Make something Idiot-proof, and the Universe will make a more inept idiot.
Ckfred From United States of America, joined Apr 2001, 5309 posts, RR: 1
Reply 4, posted (8 years 4 months 3 weeks 5 days 9 hours ago) and read 2897 times:
I was flying from ORD to YHZ via BOS. My ORD-BOS leg was on AA, and BOS-YHZ was on BEX, which codeshared with AA.
Altough the AA flight parked at the gate early, allowing 45 minutes for transfer, the bags didn't make the connection.
I actually stayed at a little inn about 2 hours east of Halifax, and BEX delivered the bags for free.
By the way, AA and BEX pointed fingers at each other. AA claimed that it transferred the bags timely, and that BEX simply didn't get them out to the plane in time. BEX said that by the time AA delivered the bags, the plane was leaving the gate.