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United Won't Hold Last Flights Out Of ORD  
User currently offlineUltrapig From United States of America, joined Dec 2003, 585 posts, RR: 0
Posted (8 years 1 month 5 days 6 hours ago) and read 11968 times:
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I travel a modest amount-but a.net gate agents tell em where I am wrong on this one.

I had a code share ticket on AirCanda connecting to a code share flight out of ORD last night. First there is a weather hold in YYZ. Then an equipmnent substitution. OK one expects that type of thing. As I board I specifically say to the AC gate agent. "I will have 15 minutes to connect at ORD-Please make sure UA knows there is a late flight" She assures me they will anbd that everything is late at ORD.

I get off the plane at 10:07 for a 10:20 flight to STL-walked very fast a relatively short distance-STL flight still showing as boarding and its not 10:20-gate agent says flight is gone they closed it at 10:10.

I understand that flights are closed before their departure time-but here I was connecting on a code share-and it was the last flight of the day (could have understood it if it were not)-I went back to AC which they were prepared for me and had my new flight for this am ready and a hotel-in other words they knew I would miss it-and said "United doesn't hold flights"


United has the right to have any policy it wants-just let people know. I know this is not WN's policy or AA's policy having had similar situations ont he last flight through Chciago in the last year. I'm not saying I'll never fly UA but one would be nuts to use them in a late connection through ORD under these circumstances in view of the other airlines' policies


Right?

83 replies: All unread, showing first 25:
 
User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 1 month 5 days 6 hours ago) and read 11937 times:

Quoting Ultrapig (Thread starter):
United has the right to have any policy it wants-just let people know. I know this is not WN's policy or AA's policy having had similar situations ont he last flight through Chciago in the last year. I'm not saying I'll never fly UA but one would be nuts to use them in a late connection through ORD under these circumstances in view of the other airlines' policies

UA, like DL and AA, will hold flights when they can. I know, because I've been on UA flights that have been held at the gate at IAD (and DL flights in ATL. as well as AA flights in MIA) to accommodate late connections. When that happened the last time, the captain advised us of the short delay, and assured us that our late departure wouldn't affect arrival in London, since we had favorable tailwinds that particular evening.

I think that is the key - will delaying departure affect downstream operations. If it does, I doubt any airline would hold a flight.


User currently offlineCongaboy From United States of America, joined Jan 2006, 352 posts, RR: 3
Reply 2, posted (8 years 1 month 5 days 6 hours ago) and read 11920 times:

I had a similar experience in SLC with DL...I was livid, because I also asked DL to advise the upstation of late arrival. I believe carriers will purposefully close the flight when the flight may be completely full...that way, they avoid any DBC expenses by falling on the policy of "closing the flight 10 minutes before departure".

The other issue is, of course, on time departure. Airlines, I believe, publish flight times with a great amount of padding for ground time/taxi time, especially at a place like ORD.

Either way, it leaves a bad experience in its wake...I am sure airlines have calculated the impact of an upset passenger against an early push-back.



"Joey, you like movies about gladiators?"
User currently offlineUltrapig From United States of America, joined Dec 2003, 585 posts, RR: 0
Reply 3, posted (8 years 1 month 5 days 6 hours ago) and read 11910 times:
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But here- there would be no effect- this was the last flight of the day for my UA flight and the plane and crew ere gonna sit in STL overnight-five or ten minutes would have made no difference to anyone-as far as i could see.

User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 4, posted (8 years 1 month 5 days 6 hours ago) and read 11900 times:

I know for sure that on International flights UA at ORD will hold the flights "within reason" if there are a number of connecting passengers.

Saying that its boils down to the time of day etc...I think Halls120 hit it right on the head. If it has a knock on effect, then no airline will stay for you.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9619 posts, RR: 52
Reply 5, posted (8 years 1 month 5 days 6 hours ago) and read 11844 times:

I've heard that it costs the airline roughly $5 per minute to hold a plane. If it was Air Canada's fault, UA might not be willing to hold the plane. I do however feel sorry for you. I personally avoid scheduling the last flight through ORD on all occasions. It is just too risky. I don't want to end up at ORD spending the night at my own cost.

What was the reason for your delay? You implied weather, and if so, I'm somewhat surprised that AC gave you a hotel room.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 6, posted (8 years 1 month 5 days 6 hours ago) and read 11844 times:

The only airline that has not held a flight for me and forced me to miss a connection is UA. A 2-3 minute hold would have been fine.. I showed up 7-8 minutes before scheduled departure, and the door was closed.. sorry... go wait in line for an hour to get rebooked on a flight tomorrow. This was also a "last flight of the night" which would not have effected downstream operations by waiting 2-3 minutes. Not suprisingly, I don't fly on UA, or suggest UA to others anymore. NW often holds flights at MEM during their evening bank for 5-10 minutes for connections.


"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineORDTerminal1 From United States of America, joined May 2006, 129 posts, RR: 0
Reply 7, posted (8 years 1 month 5 days 6 hours ago) and read 11825 times:

remember though that it costs more money when airplanes don't leave the gate on time. Certainly from a business standpoint it makes sense not to wait for late arriving pax. From a customer service standpoint...different story.


717, 727, 732,733, 734, 735, 738, 742, 744, 752, 763, 319, 320, 340, F100
User currently offlineDartland From United States of America, joined Apr 2005, 644 posts, RR: 2
Reply 8, posted (8 years 1 month 5 days 6 hours ago) and read 11804 times:
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Quoting Ultrapig (Reply 3):
But here- there would be no effect- this was the last flight of the day for my UA flight and the plane and crew ere gonna sit in STL overnight-five or ten minutes would have made no difference to anyone-as far as i could see.

I agree, but I've seen it happen before also. My girlfriend flew BOS-ATL-TPA on FL a few weeks ago. Her flight from BOS left almost an hour late (even though it was said to be "on-time" right up until the departure time passed and the gate wasn't even clear from the flight before hers). The gate agents at BOS said: "If you know ATL, i'm sure you'll be fine" (she had to change terminals).

Sure enough, they deplaned in ATL 2 minutes before the plane pulled away for TPA. They didn't hold the flight and she didn't make it. She had to wait in line for 30 minutes to get her a hotel voucher and reservation for the next morning. At least they put her up at a decent hotel near the airport.

But there were apparently ~6 people on her flight connecting to the TPA flight, and bunch of people who missed their connections on other flights.

Given these were all last flights out -- one would think FL holding the flight by 5 minutes for those people to get over to the departure gate would be the prudent thing to do. But apparently they don't operate like that.

(an ATL gate agent's response was always leave at least 1.5 hours to transfer in ATL.)

As an aside, Flightaware told me the TPA flight was taxiing for pretty much the whole time she was in line waiting for her hotel. It didn't end up taking off until ~40 minutes after it left the gate -- well after she had been on the ground at ATL.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 9, posted (8 years 1 month 5 days 6 hours ago) and read 11804 times:

There are also certain destinations where holding the flight is humanly impossible. For instance, you don't want to hold that last flight to Orange County, because that would cause a missed curfew, requiring an automatic diversion to LAX. Additionally, you don't want a situation where that crew would be in late enough to cause the outbound departure to be delayed due to FAA crew rest rules (or any more-strict crew rest rules that the carrier may abide by)


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineCP744 From Canada, joined Jul 2000, 200 posts, RR: 0
Reply 10, posted (8 years 1 month 5 days 6 hours ago) and read 11766 times:

Quoting Ultrapig (Reply 3):
crew ere gonna sit in STL overnight-five or ten minutes would have made no difference to anyone-as far as i could see.

Don't know about UA, but with us, it does effect the first departure the next morning, it has to do with the amount of crew rest required by Transport Canada. Head start flights that are late really screw up the day!

Oversea flights are different in that the crews generally have a bit more time in between flights.

Cheers

[Edited 2006-07-31 17:10:30]

User currently offlineCommavia From United States of America, joined Apr 2005, 11564 posts, RR: 62
Reply 11, posted (8 years 1 month 5 days 5 hours ago) and read 11734 times:

Perhaps just personal experience, but I've been on many AA flights out of D/FW where the door was held for usually 5-7 minutes to accomodate late-arriving connection passengers. I was once on a flight around 11am DFW-LAX and there was a weather issue in the northeast that morning. I heard the agents say that there were about 45 incoming connections to the flight from LGA/BOS/DCA/etc. and that the rest of the day's flights were oversold, so they had made the decision to hold the plane and get these people out. Thankfully, we only ended up taking about a 15 minute delay and everyone made their connections.

Even though AA's agents (again, at least in my experience) do generally try to close the door 1-2 minutes early and get the plane out on time, I have definitely seen them hold "last flight of the night" flights, and other flights during the day, for connections.


User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 12, posted (8 years 1 month 5 days 5 hours ago) and read 11713 times:

Quoting Ejmmsu (Reply 6):
NW often holds flights at MEM during their evening bank for 5-10 minutes for connections.

Well, if they do, that must cost then some serious bucks!!


User currently offlineApodino From United States of America, joined Apr 2005, 4263 posts, RR: 6
Reply 13, posted (8 years 1 month 5 days 5 hours ago) and read 11670 times:

I know in PHL the last flights on ZW are often held for connecting passengers. Our flight crews hate when this happens as it affects our on time numbers. Still its not a bad thing to do.

Since it was a STL flight, you were probably on GoJet, and not United Mainline. I don't recall late flights being held for connecting passengers from our days with United. Now if the flight wasn't held, I would not be sure if this is a GoJet thing, or a United thing. If its GoJet, your beef might be with them and not United.


User currently offlineFlashmeister From United States of America, joined Apr 2000, 2900 posts, RR: 6
Reply 14, posted (8 years 1 month 5 days 5 hours ago) and read 11670 times:
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I am not usually a defender of United whatsoever, but I do have to say that they've held flights for me and have even gone beyond that for members of my family.

UA held my connection at ORD when I was flying PDX-ORD-PHL due to a late inbound arrival due to mechanical problems. The FA was great on that flight -- took my carryon as I came running down the jetway and stowed it in the crew locker since they were literally belted in and waiting for me. As we pushed back, she brought me a glass of water since i'd been running from one end of the concourse to the other. Nice touch.

On one of my Mom's trips, her connection to the DEN-EUG flight (when it was still mainline, so this is more than a couple of years ago) was just pushing back as she made it to the gate. Her inbound was late and she ran to make the connection. It was the last flight of the night and UA would have had to put her up in a hotel, so (I wasn't there to witness it, so I'm not sure how the communication took place) the gate staff managed to call the plane back. They repositioned the jetway, she ran down and they took her on in a hurry. The FA told her to just sit in one of the open first class seats and throw her stuff under the seat ahead of her. Once in flight, they didn't even ask her to move.  Smile

When she arrived in EUG, and was in baggage claim, a woman came up to my Mom and said "Are you someone? Like somebody important?" Made her laugh.

Sounds extremely unlikely, I know, but someone in DEN thought it made more sense than paying for a hotel voucher.


User currently offlineAmwest2United From United States of America, joined Jun 2006, 409 posts, RR: 0
Reply 15, posted (8 years 1 month 5 days 5 hours ago) and read 11646 times:
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Quoting Ultrapig (Thread starter):
First there is a weather hold in YYZ.

I guess I would question why you would travel to ORD knowing you were very close on your connection.

Quoting Ultrapig (Thread starter):
that everything is late at ORD

How did she know everything was late? I worked last night and I wouldn't say every flight was delayed.

One thing you have to remember about ORD, ORD is truly delay plauqed, and lots of flights are canceled to get the next flights on-time.

ORD being a hub, they have a bank system and that means planes are landing to replace the planes that are departing. So if we held the plane 5-10mins, that could mean another plane load of paxs are now missing their connections as well.

I have to close doors all the time knowing people are connecting from our code-share partners, and will show up in 5-10 mins later, but the 119 customers that are on board, on-time, expect an on-time departure.

Side note: Last night I had a guy show up from ISP 1.5 hours late. He was upset at us because we had no flight to DEN. UM, duh, if you leave 1.5 hours late, and had 30mins to connect, who should you be upset with about missing your connection?? YOURSELF! We had to direct him back to US, but he was still saying we gave his seat away to someone else and we should get him to DEN tonight.

I have a question??? WHY would anyone get on a plane knowing full well they are going to miss thier connection and expect that the plane would be there. If the flight is late, stay put, get rebooked for the next flight available. But don't expect to get to a hub and be taken care of.

A word to the Wise, if you get rebooked out of the HUB the next day, prior to getting on your origninating flight, get your vouchers for hotels and such. There is a good chance that when you get to the hub, all the rooms will be taken even if the orginating station promises you one.



Life is what happens to you while you making plans to live it!
User currently offlineNudelhirsch From Germany, joined Oct 2003, 1438 posts, RR: 19
Reply 16, posted (8 years 1 month 5 days 5 hours ago) and read 11617 times:

Quoting Ultrapig (Reply 3):
But here- there would be no effect- this was the last flight of the day for my UA flight and the plane and crew ere gonna sit in STL overnight-five or ten minutes would have made no difference to anyone-as far as i could see.

Crew hours or scheduled mx could have been a deal there...



Putana da Seatbeltz!
User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 17, posted (8 years 1 month 5 days 5 hours ago) and read 11577 times:

Quoting Nudelhirsch (Reply 16):
Crew hours or scheduled mx could have been a deal there...

A very good point. If the crew goes over their hours, they will walk of the plane and then all the passengers oboard are shafted. Do you think any airline will wait for one person knowing that could happen.........hell no!


User currently offlineLaxintl From United States of America, joined May 2000, 25202 posts, RR: 47
Reply 18, posted (8 years 1 month 5 days 5 hours ago) and read 11563 times:

One thing to consider from an airlines point of view, are the bigger DOT ontime numbers.

Holding a flight a mere 5-10mins as you suggest could very well cause the flight to arrive at its destination in excess of the DOT allowed 15 min grace period and further negative impact the carriers very publicly reported performance.

Holding the last flights of the night enmasse night after night will very quickly cause the DOT numbers to drop fast.

Regretfully, its a business decision UA or any other carrier must make however besides internal considerations and ramifications the very public DOT performance spotlight does push carriers to break connection rather than take the delay to keep their numbers up.



From the desert to the sea, to all of Southern California
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 19, posted (8 years 1 month 5 days 5 hours ago) and read 11549 times:

Quoting UAL777UK (Reply 12):
Well, if they do, that must cost then some serious bucks!!

Why? They are just going to go overnight somewhere.. whats the difference?

All outbound departures during the evening bank at MEM are the last flights out that overnight at their destinations. Getting there 5 or 10 minutes late (which is usually made up in-route anyway since taxi and takeoff times are very minimal at MEM) is not going to cost them anything or effect their operations.



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineYULWinterSkies From United States of America, joined Jun 2005, 2178 posts, RR: 5
Reply 20, posted (8 years 1 month 5 days 5 hours ago) and read 11537 times:

Quoting Ultrapig (Thread starter):
I'm not saying I'll never fly UA but one would be nuts to use them in a late connection through ORD under these circumstances in view of the other airlines' policies

I'm afraid it would be the same on other airlines anyways...



When I doubt... go running!
User currently offlineNudelhirsch From Germany, joined Oct 2003, 1438 posts, RR: 19
Reply 21, posted (8 years 1 month 5 days 5 hours ago) and read 11537 times:

With ORD, even something like Slots comes to mind... or WX restrictions...


Putana da Seatbeltz!
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 22, posted (8 years 1 month 5 days 5 hours ago) and read 11501 times:

Quoting Nudelhirsch (Reply 21):
With ORD, even something like Slots comes to mind... or WX restrictions...

With all the problems ORD has, it amazes me people connect there when their are other options available with smaller chances of something going wrong.. IE CVG CLE DTW and MSP



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineNudelhirsch From Germany, joined Oct 2003, 1438 posts, RR: 19
Reply 23, posted (8 years 1 month 5 days 5 hours ago) and read 11480 times:

Quoting Ejmmsu (Reply 22):
With all the problems ORD has, it amazes me people connect there when their are other options available with smaller chances of something going wrong.. IE CVG CLE DTW and MSP

Well, with the hub/spoke system, ORD is far from being abandoned, but due to the congestions it is certainly subject to delays...



Putana da Seatbeltz!
User currently offlineIAHcsr From United States of America, joined Jun 1999, 3425 posts, RR: 42
Reply 24, posted (8 years 1 month 5 days 5 hours ago) and read 11403 times:
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There is some safety in numbers.... If a departing flight is missing a larger number of connecting customers .. say 7 or more, from a late arrival or arrivals, they are much more likely to be given a hold. PROVIDED.. the hold is not more than 5-10 minutes. The larger the numbers, the greater the probability of holding ... But not always... Missing only two or three... then hope the plane is delayed for other reasons...


Working very hard to Fly Right....
25 Ultrapig : Amwest: I was on a routing starting in Kingston Ontario-I had two hours to make the connection in YYZ-and on the schedule one and a half hours in Chic
26 Tango-Bravo : Your experience has a very easy explanation: "code-share." Which is anything but the "seamless" travel experience promoted by participating airlines.
27 Ultrapig : You are correct sir!
28 Reyes27 : Really how can customers expect customer service...damn them
29 UA772IAD : I've had flights held for me returning to the US (from FRA), But I agree with Halls, if it effects operations on the arrivals side, then no they will
30 Ultrapig : Those of you who don't get my point don't get it that ORD was pretty quiet by 10 pm last night-the scheduled time to STL has lots of fluff in it and S
31 ANNOYEDFA : There is no reason to inconvinence the 100+ other passengers on the plane. I giggle when people ask to call ahead to "hold" the plane. I mean people g
32 Tcfc424 : I think that a lot of times it has to do with the DBC. It is less expensive to place a pax in a hotel overnight than to pay denied boarding charges, a
33 Post contains images B777-700 : Delta in SLC is well aware of misconnecting pax. You believe wrong. It takes about 10 minutes to close a flight out, and make sure it leaves on time.
34 Ultrapig : BTW I just checked The plane is shown as having left the gate at 10:20. I was absolutely positively there at 10:15. You tell me how that makes any sen
35 Post contains images Gregarious119 : NW has also made exceptions for us in the middle of the day at DTW. They knew our DAY-DTW flight was late due to wx and the 5-6 of us that were conne
36 Post contains images ShowerOfSparks : See there's your problem, you didn't run But seriously, on the last flight of the day there could be a number of issues. Curfew at destination. More
37 VEEREF : Also this can be a factor for the next day. If crew rest at the outstation is already short, a late arrival could delay the next morning's outbound a
38 Post contains images Sllevin : I know it sucks to have missed something like that. But I think that if you randomly have it happen 100 times on each airline, you'll find that on av
39 Yellowtail : I have had this happen to me (and 20 or so other pax) getting off a late MSY-IAD flight....we were mostly all Business Class going to LHR..some onward
40 JetBlueGuy2006 : This happened to me recently on Airtran. My brother and I were flying home and we were delayed getting out of NewPort News because of not enough groun
41 Ultrapig : Thanks for all your comments-I think most of us agree-you need to expect some problems (by the way on my outbound flight I had 2 hours to make a conne
42 DualQual : Something else to consider in the hold vs. go debate is not just crew rest for the return the next day but crew duty day on the outbound in question.
43 FlyDreamliner : Whenever I transfer in ORD (or for instance, DFW, ATL, etc) I leave at least an hour and a half time in between. I agree with the notion that transfer
44 Ckfred : I've know that AA will hold flights, regardless of the time of day, if there are enough people that makes rebooking difficult. Back when RDU was a hub
45 Flightopsguy : It's not only the crew rest turnaround time, but also the accumulated time that day. An FAA decision a couple of years ago changed these rules, where
46 Jkudall : Asking a gate agent to let the down-line station know your plane is coming in late and they will have a tight connection is really not necessary. The
47 Jetdeltamsy : I don't know anything about Southwest's policy, but you are 100% mistaken about American's policy. American does not hold flights, per se, unless one
48 Ralgha : If one person is late, they're probably not going to hold the flight for you. They may, but don't count on it. Doesn't matter if it's the last flight
49 Phelpsie87 : As a SkyWest CSA, I can tell you the only times we have held up a flight is if there is something major effecting many pax. For example, today there w
50 GoAllegheny : I'm quite surprised at this thread. I understand your pain, really - I've been there - but why are we arguing that planes should DELAY their departure
51 Mattnrsa : There is no "policy". Each situation is different, so no airline can post what it would do in every situation. A large group and and a short delay wi
52 777-200 : Lol, I flew out of Toronto yesterday too, almost missed my connection to Dayton because of a gate change and I didn't hear it... What flight where yo
53 Cessna157 : Well put. Here in CVG, for the Delta Connection flights, all of the above is true. Almost every day, we will hold flights for DCI flights or mainline
54 CTHEWORLD : For all you know. Maybe that crew was close to going over their time, then they would have to cancel the flight just for one person. Maybe there were
55 Ultrapig : Anetters-Again thanks for your comments-many of which were thoughful and added information I had not considered.But I don't as M. Mayotte thinks revol
56 Bistro1200 : I have seen stats quoted that it is closer to $40 per minute (on average). That means holding the plane for 10 minutes is $420, and that is more than
57 MoMan : I'm not sure why they should hold flights. I've been on a flight that was held once and it was a real bummer. I've also missed a DL flight that could
58 Ualcsr : I'm sorry you missed your flight, but is this really UA's fault? If your flight out of YYZ was delayed (not UA's fault) and the AC agent assured you
59 Christao17 : Flying through ORD or any major hub to make a last flight of the day connection is always dicey! I've had flights held for me and also not held for me
60 Mattnrsa : But it's not true. In DEN, we have held for groups of people from US flights. One person will generally not delay a flight, whether UA or code-share.
61 S5FA170 : It costs United Airlines $30.00 a minute to delay a flight. I work many late-night, last-flight-of-the-night flights out of ORD. United Airlines poli
62 AC787 : I've had US airways telling me they would hold my connecting flight to FRA from PHL after a storm delayed my flight from YOW. They told me this in YOW
63 707lvr : One interesting thing is that the folks at United will never, ever connect a future empty seat or two with Ultrapig's experience or the impression ren
64 Axio : Customer service is usually considered an important of a business. Just because it is intangible doesn't mean it has no value. AirNZ always have alwa
65 D L X : US Airways nearly always holds the last flight of the day. The manager at DCA told me flat out one summer that they hold the last flight within reason
66 TPAnx : Rule one: Never take the last flight of the day. TPAnx
67 IceTitan447 : It isn't any agents fault, the agents working the ORD-STL flt know who is missing from their flight. They will make the decision to hold or go. The a
68 CTHEWORLD : Am I the only one scratching my head over this one, or are others as confused by this statement as me?
69 Mattnrsa : It is kind of confusing the way he worded it, but I think he is saying that people will stop flying UA because of this. But he seems to have missed a
70 F9fan : I once was flying NW from DEN-MSP-MIA with a 65 minute connection window at MSP. We didn't know about any problems with delays on the DEN to MSP leg
71 CTHEWORLD : There's a bad joke in here somewhere about your $0.02 worth....
72 Uafan17 : Every airline has a policy of not holding flights, when watching Airline on A&E it is clear SW does not hold flights, I have to say Air Canada seems t
73 Cubsrule : Was it by chance a TransStates flight? They almost certainly would have been doing m/x on the bird overnight in STL.
74 Post contains images SK601 : Looks like we work for the same airline! (but we don't, since your profile says you live in SLC and we don't fly there) Correct. I always was pleasan
75 Ultrapig : Hey with the exception of a few shots at me for stuff I didn't say or do alot of intelligent remarks! I have a better understanding now as to why I go
76 IAirAllie : Asking the airline (agent? FA?) to notify the next station is pointless as the downline agents already know. Even if they know you are running late i
77 Gigneil : I have had United planes held for me (and others) on a variety of occasions. They've several times certainly helped my tired ass get home after a long
78 Ualcsr : If I recall from my 1996 CSR class (really testing my memory!), UA's policy was to never connect a UM on the last flight of the day.
79 Bistro1200 : How would a crew on AC know that? You are connecting to an offline carrier (i.e., NOT AC), and they have no idea on board of connection status. I fai
80 Post contains images TVNWZ : My rule of thumb is this: If I am on the plane, I want it to leave. If I am not on the plane, I want it to wait. Pretty simple if you ask me!
81 Gigneil : And that is an unreasonable expectation. N
82 Post contains images Ualcsr :
83 CTHEWORLD : Pretty self-centered if you ask me.
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