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KLM Rip Off Change Booking  
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 13
Posted (9 years 9 months 4 weeks 1 day 10 hours ago) and read 3652 times:

got 2 seats booked ACC-AMS-LCY/LHR-AMS-ACC, business class we decided to change the reurn we were advise we should pay $250 per seat for date of change,however we have to pay a further $1600 to uprade to a full fare as no seats on our class (London office). We have then contacted the Accra Office and they managed to change the tickets with just the $250 per seat charge. Why did KLM (London) couldnt find any seats in our class while KLM (accra)managed to find us seats without the $1600 per pax to upgrade?

Next destinations, Suarabaya, beirut, paris, Accra
3 replies: All unread, jump to last
User currently offlineEHHO From Netherlands, joined Dec 2005, 815 posts, RR: 7
Reply 1, posted (9 years 9 months 4 weeks 1 day 8 hours ago) and read 3566 times:

Perhaps unqualified staff?

I've found the complaints section of klm.com very helpful; they usually get back to you and sort the problems out.

"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
User currently offlineBhxfaotipyyc From Portugal, joined Jun 2005, 1644 posts, RR: 0
Reply 2, posted (9 years 9 months 4 weeks 1 day 8 hours ago) and read 3549 times:

Different availability for different geographic regions. If I am sometimes short say a D class seat, my contact in LON may well have one and will hold it for me so that my pax with a D class ticket can travel without the need to upgrade to C or J. (sorry talking BA here where the order is I, D, C, J)

Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
User currently offlineTouchdown777 From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 9 months 4 weeks 1 day 8 hours ago) and read 3499 times:

I had a similar situation with AF as I wanted to change the dates of my travel and having to pay an extra $250. However, in the long run, it worked out that I didn't even have to change the dates to begin with or I would have had to pay the extra fee.


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