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Why Do I Always Get Upgraded To An Asile?  
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Posted (7 years 12 months 1 day 4 hours ago) and read 5360 times:

Hi All,

I'm not trying to sound whiny here - I know upgrades are a privelage and when I get upgraded I'm lucky.

I feel this is a legitimate question:

First- My FQTV profile says I prefer window seats; and if I can't get a window seat when I'm booking on-line, I'll call reservations (or even drive to the airport) to get a window seat. I get a little claustrophobic in asile seats. If asked, the answer is always "Window, Please" before the agent can finish asking "Asile or..."

Every time I've been upgraded, on both NW and CO, I've wound up in an asile seat, however -- When I was upgraded before becomming an elite; when I've been automatically upgraded since becoming an elite; or when I've been manually cleared from the Upgrade standby list at the airport.

Usually if the upgrade happens before I've left for the airport, I can just log in and grab one of the window seats and all is better than well with the world; if it happens at the airport usually either the seat next to me is empty and I can just slide over or the person in the window doesn't mind trading seats, so it's not a huge deal. (I'm not going to ask an agent who just gave me a boarding pass "up front" to change my seat; it seems rude to me, and certainly can't help to curry favor with them)

I'm just wondering if there's something else I can/should be doing to secure a window seat (if available, of course) when upgraded?

Thanks,

Lincoln


CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
34 replies: All unread, showing first 25:
 
User currently offlineTiago701 From Portugal, joined Jun 2006, 171 posts, RR: 3
Reply 1, posted (7 years 12 months 1 day 4 hours ago) and read 5356 times:

Sorry but i had to say it...

Maybe next you should CLEARLY say that you don't want an aisle seat instead of an asile seat.. Maybe it will work!! Big grin


User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 2, posted (7 years 12 months 1 day 4 hours ago) and read 5311 times:

Quoting Lincoln (Thread starter):
Why Do I Always Get Upgraded To An Asile?

Because God hates you.  Wink

Quoting Lincoln (Thread starter):
I get a little claustrophobic in asile seats. If

Huh? you have the open aisle next to you versus the wall/window and another body? Not sure how you can feel closed in but to each their own.

Quoting Lincoln (Thread starter):
I'm just wondering if there's something else I can/should be doing to secure a window seat (if available, of course) when upgraded?

If your profile says window and they get to you after the windows are gone I suppose you have no luck but to ask.

Quoting Lincoln (Thread starter):
(I'm not going to ask an agent who just gave me a boarding pass "up front" to change my seat; it seems rude to me, and certainly can't help to curry favor with them)

Go ahead and ask. They won't kill you and your profile does say window.

At the end of the day don't look a gift horse in the mouth and take the aisle if they offer it to you. At least you aren't sitting in the back with the huddled masses.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineTiago701 From Portugal, joined Jun 2006, 171 posts, RR: 3
Reply 3, posted (7 years 12 months 1 day 3 hours ago) and read 5244 times:

Quoting DeltaGator (Reply 2):
and your profile does say window

Ingenious.....

 Big grin  cheeky 


User currently offlineSAA346 From South Africa, joined Mar 2006, 73 posts, RR: 0
Reply 4, posted (7 years 12 months 16 hours ago) and read 5010 times:

Quoting DeltaGator (Reply 2):
At the end of the day don't look a gift horse in the mouth and take the aisle if they offer it to you. At least you aren't sitting in the back with the huddled masses.

 Smile Absolutely. My FQTV says aisle but hey, SAA upgrade me I take what I'm offered, smile and look forward to it


User currently offlineHAWK21M From India, joined Jan 2001, 31667 posts, RR: 56
Reply 5, posted (7 years 12 months 15 hours ago) and read 4986 times:

Think of the Brighter side.You dont need to Request someone when you take a walk.
regds
MEL



Think of the brighter side!
User currently offlineGeg2rap From United States of America, joined Sep 2003, 848 posts, RR: 0
Reply 6, posted (7 years 12 months 14 hours ago) and read 4902 times:

I was on NW a year ago and a big preacher from the south platinum nw told me
in premium classes people seem to prefer window, you can see out, no carts bothering you, never have to get up for someone to go to the bathroom, back when I flew alot on nw, I was silver and always got what was left over (ie aisle)


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3803 posts, RR: 29
Reply 7, posted (7 years 12 months 12 hours ago) and read 4810 times:

Quoting Lincoln (Thread starter):
I'm not trying to sound whiny here

If that is true, your words have done a great job of conveying a false impression...

Anyhow... perhaps the automated systems by which complimentary upgrades are confirmed by NW and CO are programmed like the system at the airline I work for, where it is assumed that pax prefer aisle seats, without "reading" the profile of the FF member being upgraded. Our automated upgrade system even goes so far in assuming all pax prefer aisle seats, even in F, that it will not assign a window seat (as in will not assign a seat at all if all aisle seats are occupied), even if all 6-8 window seats in the F cabin are unoccupied. Guess it's another example of the limitations of high tech as applied to an industry that seems to prefer convolution above all else -- even though "aisle or window?" dates back almost to the very beginnings of the airline industry.


User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 8, posted (7 years 12 months 12 hours ago) and read 4775 times:

Not all systems will assume aisle. I know for example that for AA part of the upgrade request command includes a preference for aisle or window. (WC1X/UPG/W for a window domestic FC upgrade..) or that the upgrade from another GDS for a United upgrade it will try to confirm the same type of seat you had in coach (window for window, coach for coach)..

I'd check with your frequent flyer program to see if there's any way you can specify what you want when they perform the upgrade (I assume from your tagline that you're a OnePass member).. or start vulturing the seat map ahead of time to see if you can change it online.

The folks over at flyertalk can probably give you better pointers than you would get here.

I also prefer window seats if I get an upgrade.. but these days now that I'm back down to generic general frequent flyer, I'm just happy to get the upgrade in the first place..  Smile


User currently offlineCubsrule From United States of America, joined May 2004, 22726 posts, RR: 20
Reply 9, posted (7 years 12 months 10 hours ago) and read 4707 times:

I'm a NW silver, and I almost always get window. Interesting.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineLegion242 From United States of America, joined Sep 2005, 233 posts, RR: 0
Reply 10, posted (7 years 12 months 10 hours ago) and read 4655 times:

I am AA gold and when ever I get upgraded, it is also always an aisle. I usually see the seat when I check in online and without fail, there is usually a window available and I just switch it.


Don't make me release the monkeys!!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5075 posts, RR: 55
Reply 11, posted (7 years 12 months 8 hours ago) and read 4574 times:

Quoting Tango-Bravo (Reply 7):
Our automated upgrade system even goes so far in assuming all pax prefer aisle seats, even in F, that it will not assign a window seat (as in will not assign a seat at all if all aisle seats are occupied), even if all 6-8 window seats in the F cabin are unoccupied

= I can confirm this to probably be the case on DL as well. As DL PM, I always get an aisle and then simply change it. My profile says window.

Cheers,
A.



Live, and let live.
User currently offlineDeltAirlines From United States of America, joined May 1999, 8894 posts, RR: 12
Reply 12, posted (7 years 12 months 8 hours ago) and read 4554 times:

Quoting Abrelosojos (Reply 11):
= I can confirm this to probably be the case on DL as well. As DL PM, I always get an aisle and then simply change it. My profile says window.

Hasn't happened with me...my profile says "Window" and I've always been upgraded at the 1-day window (as a Silver) to a Window seat, even though aisle seats have been available.

Of course, at gate lottery, I'm normally stuck into an aisle, but hey - I'll take an aisle in First over (nearly) any seat in Coach (exceptions are 27 A/G on 767-300Ds and 16 A/F on 737-200s...still, I've taken 1B on a 737-200 over 16A before...


User currently offlineFlyGuyClt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 13, posted (7 years 12 months 8 hours ago) and read 4543 times:

Now people are complaining that NWA upgrades.

Wow, how people hate this airline on the boards.


NWA for June according to the D.O.T. (Among Legacy Airlines)

#1 On Time
#1 Luggage Handling.
#1 Least amount of consumer complaints (Upgrades and all)

Safe Flying  Smile

I can't imagine how customers of other carriers make it through the day.



Florida Express, Braniff II and ......
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 14, posted (7 years 12 months 7 hours ago) and read 4495 times:

Quoting FlyGuyClt (Reply 13):
Now people are complaining that NWA upgrades.

Wow, how people hate this airline on the boards.

Not at all...Had my first two legs on NW in a long time, and I must say that the service (especially up front) was much better than I remember it.

I was simply asking if there was anything that I could be doing differently so that when I am lucky enough to be upgraded, I could make sure I got a window.

Quoting Cubsrule (Reply 9):
I'm a NW silver, and I almost always get window. Interesting

Very interesting, now I'm really convinced that I'm crazy

Quoting AirScoot (Reply 8):
another GDS for a United upgrade it will try to confirm the same type of seat you had in coach (window for window, coach for coach)..

This is what seemed mose logical to me, and part of the reason I asked the question.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineFlyGuyClt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 15, posted (7 years 12 months 6 hours ago) and read 4443 times:

Quoting Lincoln (Reply 14):
Not at all...Had my first two legs on NW in a long time, and I must say that the service (especially up front) was much better than I remember it.

I was simply asking if there was anything that I could be doing differently so that when I am lucky enough to be upgraded, I could make sure I got a window.

Three quick and easy things.

1. www.nwa.com
2. Any Self Service Kiosk. You can always get a seat map and available seats at all locations.
3. If those options do not work. Some seats are held until the last minute. Check with the agent at the departure gate and communicate your request to them.

Safe Flying  Smile



Florida Express, Braniff II and ......
User currently offlineCmk10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 16, posted (7 years 12 months 4 hours ago) and read 4364 times:

This happens to me too on American. Even though there were three window seats availible when my upgrade cleared yesterday, I got automatically put into 4B. I know some airlines automatically fill in from the back, but that doesn't explain it this time because there were two window seats open behind me. This is why I always check and call if I have to.


"Traveling light is the only way to fly" - Eric Clapton
User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1756 posts, RR: 18
Reply 17, posted (7 years 11 months 4 weeks 1 day 22 hours ago) and read 4273 times:

Excellent, one of the most amusing threads I've seen in a long time. albeit at the expense of the person who started it. And yes, I know this is off topic!

User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 18, posted (7 years 11 months 4 weeks 1 day 21 hours ago) and read 4264 times:

Quoting Tango-Bravo (Reply 7):
If that is true, your words have done a great job of conveying a false impression...

Way to be an ass.

I think it's an interesting question because it points to some flaws in the systems of various airlines.

Obviously, the system should always try to give you what's in your profile. That's the most logical. Next most logical is to give you the seat type you were in in Y. Least logical is to assume you always want an aisle. Any time a company assumes what it's customers want without asking, it is making a mistake. Period.



Of all the things to worry about... the Wookie has no pants.
User currently offlineM180up From El Salvador, joined May 2006, 403 posts, RR: 5
Reply 19, posted (7 years 11 months 4 weeks 1 day 21 hours ago) and read 4248 times:

Quoting Cmk10 (Reply 16):
I know some airlines automatically fill in from the back, but that doesn't explain it this time because there were two window seats open behind me. This is why I always check and call if I have to.

Well it is actually depending on the airline, if I remember correctly in US the algorithm assigns aisle seats for preferred, window for base if there is nothing else saying otherwise, also the profile online might say you prefer some seat, however the upgrade systems normally don't read these profiles.
And normally the algorithm fills the seats creating a weight balance on the airplane supposedly.



Werner from SAL
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 20, posted (7 years 11 months 4 weeks 1 day 15 hours ago) and read 4125 times:

The funny thing is... I was just checking my itinerary for my trip back home (so I was sure when I needed to be at the airport) and noticed that I've already been upgraded on the flight that offers a F-cabin.

To 3D.
A window seat.
For the first time.

I'm tempted to start some conspiracy therory about how someone at NW is reading my posts and trying to drive me crazy... BUT looking at the seat map, it looks like all of the asile seats are full, so it looks like NW's upgrade algorithim makes the assumption that every traveller prefers an asile seat when preforming the upgrades...Which isn't a terrible assumption, since most of the frequent travellers I know do prefer asiles.

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 21, posted (7 years 11 months 4 weeks 1 day 10 hours ago) and read 4037 times:

Quoting Lincoln (Thread starter):
I've wound up in an asile seat, however --

I don't follow you at all.

Upgrading is from one cabin to the next cabin. It has NOTHING to do whether or not you sit in an aisle or window seat.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 22, posted (7 years 11 months 4 weeks 1 day 6 hours ago) and read 3971 times:

Quoting Jetdeltamsy (Reply 21):
I don't follow you at all.

My question was, essentially "Why is it that every time I'm upgraded from steerage (where I have a window seat) to First/BusinessFirst/whatever do I end up in an Asile seat?"

It seems that the aswer, at least in my case is "because the system assumes that people prefer asiles" even if that's not univerally the case (see, for example, descriptions of United and AA's upgrade algorithims)

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 11 months 4 weeks 1 day 6 hours ago) and read 3956 times:

Quoting Tango-Bravo (Reply 7):
where it is assumed that pax prefer aisle seats, without "reading" the profile of the FF member being upgraded. Our automated upgrade system even goes so far in assuming all pax prefer aisle seats, even in F, that it will not assign a window seat (as in will not assign a seat at all if all aisle seats are occupied), even if all 6-8 window seats in the F cabin are unoccupied. Guess it's another example of the limitations of high tech as applied to an industry that seems to prefer convolution above all else -- even though "aisle or window?" dates back almost to the very beginnings of the airline industry.

That's a fairly basic system then. Any system that uses customer profiles should be taking into account the seating preferences of the individual customer for all transactions, not just reservations.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 24, posted (7 years 11 months 4 weeks 23 hours ago) and read 3898 times:

Quoting Lincoln (Reply 22):
My question was, essentially "Why is it that every time I'm upgraded from steerage (where I have a window seat) to First/BusinessFirst/whatever do I end up in an Asile seat?"

It seems that the aswer, at least in my case is "because the system assumes that people prefer asiles" even if that's not univerally the case (see, for example, descriptions of United and AA's upgrade algorithims)

Lincoln

I know of no "system" that determines a passenger's preference of aisle vs. window.

My guess is that at the time of your upgrade, window seats are already taken.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
25 SANFan : Do they even know what "F" is in Pellston? At least I'm not picking on NW (this time...) bb
26 AI : I was hoping someone else would have pointed it by now. Lincoln , I am not sure if theres a problem with your keyboard or not but its aisle & NOT asi
27 AirScoot : Given that your knowledge of systems extends to one..... The frequent flyer management systems differ widely by airline. The ultimate execution may b
28 Starlionblue : Really? AA seems to know I want a window every time. It's right there in my profile and when I get upgraded the system will give me a window if there
29 Post contains images Lincoln : You finally dig yourself out of the woodwork, eh? Yes, they do know what F is in Pellston, though the benefits of having F on a 1-hour flight are deb
30 Post contains images IAHFLYR : Other than his keyboard not functioning correctly, it is the exact same thing I notice on my upgrades. I show preferred seat window, my upgrade alway
31 Jetdeltamsy : Of course if it's in your profile the system gives you your preference. That is not what the original poster was saying.
32 AirScoot : You're contradicting yourself.. which is it?
33 Starlionblue : But that is what he was saying. [Edited 2006-08-07 01:10:10]
34 Londonlady71 : if it is like the systems i use and you are talking about an upgrade maybe due to operational reasons like the back is oversold so they are upgrading
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