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I Really Want To Praise Qantas  
User currently offlineLondonlady71 From United Kingdom, joined Jan 2006, 152 posts, RR: 2
Posted (8 years 2 months 2 weeks 3 days 21 hours ago) and read 2633 times:

After all the hassle I got for my truthful comments on Virgin when I had to ID90 on them back in June I wondered if I would get anything like the same for praising another airline I ID90'd on a fair bit the last two weeks!

I have to say I found QF helpful in every single way. They were good to me on the phone when I wanted to check loads to see the ideal time to fly and they were great listing me on the phone once I had the tickets for the chosen flights. BA on the other hand gave me bad info and had me going to terminal 4 on a day I didnt need to go long story but there you are...

I had a fabulous flight with them from Japan to Sydney, great staff, lovely clean plane and fantastic looking bathrooms (the black worksurface impressed me small things and all that). Food was fab, everything was great and friendly!

I had a flight with them from sydney to wellington and again fab and great staff they had at sydney very friendly check in agent and gate staff.

Had another flight from wellington to auckland and same great all round service.

The flight from auckland to LA was prehaps the best, food was great and they then bought round a bag of snack food for everyone and hot chocolate with marshmellows before they bedded peeps down..all this in economy...amazing service.

I had decent leg room, the NZ staff at auckland blocked me and my friend who was revenue some seats and had a fab flight I really can't praise them enough and what's more the in flight entertainment system really was the best I have come across...amazing!!

keep up the good work QF! Can't wait to fly you again  Smile and many thanks for such a great experience!

10 replies: All unread, jump to last
 
User currently offlineSAS333 From United States of America, joined Jun 2006, 23 posts, RR: 0
Reply 1, posted (8 years 2 months 2 weeks 3 days 20 hours ago) and read 2594 times:

You should send the same letter direct to the QF-Headoffice. It is also nice for costumer-care to get some nice word like yours.
I am completely agree with you, QF is really a nice and friendly airline. I always loved to fly with them, and so I will do it in the future.


User currently offlineSlovacek747 From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 2 months 2 weeks 3 days 17 hours ago) and read 2505 times:

I second your comments.

Slovacek747


User currently offlineOzGlobal From France, joined Nov 2004, 2723 posts, RR: 4
Reply 3, posted (8 years 2 months 2 weeks 3 days 16 hours ago) and read 2433 times:

It's their attention to consistency in quality service that gained them the No.2 spot on the Skytrax Airline of the Year survey for 2006, which polled 13million passengers!

[Edited 2006-08-06 01:57:43]


When all's said and done, there'll be more said than done.
User currently offlineAirCop From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 2 months 2 weeks 3 days 16 hours ago) and read 2427 times:

Quoting SAS333 (Reply 1):
I am completely agree with you, QF is really a nice and friendly airline. I always loved to fly with them, and so I will do it in the future.

 bigthumbsup  I had a LAX-AKL flight once delayed by sixteen hours. The incoming flight was 12 hours late, put us in a hotel, got us back to the airport at 2am, only to find the windscreen cracked, back to the hotel (a new room), finally departed 2pm and put us up in another hotel in AKL. Had a staff member at the LA hotel for the entire time to make sure everyone was being taken care of.


User currently offlineVHVXB From Australia, joined Apr 2006, 5525 posts, RR: 18
Reply 5, posted (8 years 2 months 2 weeks 3 days 14 hours ago) and read 2360 times:

Its good to hear you had a positive experience on QF like SAS333 has mentioned forward it along to a QF office.
You can send you feedback to this link
http://qantas.custhelp.com/cgi-bin/qantas.cfg/php/enduser/ask.php

or to this address
Customer Care
Qantas Airways Pty Ltd
Level 5 - Building A
203 Coward Street
Mascot NSW 2020


User currently offlineAussieItaliano From United Kingdom, joined Jan 2005, 442 posts, RR: 0
Reply 6, posted (8 years 2 months 2 weeks 3 days 14 hours ago) and read 2326 times:

I love 'em too! Since the closest gateway to me is SFO, I was very happy to hear that they decided to return here. They were missed.

I've only flown them betweeen LAX and SYD, but I've always loved their service and recommend them to anyone who has the chance to fly them.



LHR - The Capital of the World
User currently offlineLondonlady71 From United Kingdom, joined Jan 2006, 152 posts, RR: 2
Reply 7, posted (8 years 2 months 2 weeks 3 days 13 hours ago) and read 2235 times:

I stayed in mascot for one night and walked past their offices there lol, I will write them a letter too I was already thinking along those lines  Smile

User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 8, posted (8 years 2 months 2 weeks 1 day 8 hours ago) and read 1950 times:

As a Crew member for Qantas, thankyou very much for your comments! It is much appreciated! We work very hard, and we all enjoy our jobs very much!!!
Thankyou once again!

Hope to see you soon onboard!!!

Cheers


User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 905 posts, RR: 4
Reply 9, posted (8 years 2 months 2 weeks 1 day 7 hours ago) and read 1852 times:

Quoting OzGlobal (Reply 3):
It's their attention to consistency in quality service that gained them the No.2 spot on the Skytrax Airline of the Year survey for 2006, which polled 13million passengers!

actually they have gotten 2nd for a few years now... just shows that they are always at the top!!

I love the to, as you can see by my username Big grin
As other have said I would write a letter to QF, I once had a horrible expirence with UA except for one lady who worked with me and made everything really nice. So I wrote a letter explaining what all had gone wrong and how this lady had helped so much!

write a report, I just flew AKL-LAX and my report will be up with in the hour!
~Cheers-
~~Kyle H.



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineZKNBX From New Zealand, joined Jul 2006, 464 posts, RR: 0
Reply 10, posted (8 years 2 months 2 weeks 1 day 7 hours ago) and read 1849 times:

Quoting AirCop (Reply 4):
I had a LAX-AKL flight once delayed by sixteen hours

We all have our horror stories, and I've had a couple on QF out of the USA.. but the experience is not unique to QF. I've had one or two on NZ and a few on AC that I won't rabbit on about, but they really take the cake.


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