Londonlady71 From United Kingdom, joined Jan 2006, 152 posts, RR: 2 Posted (8 years 11 months 1 week 1 hour ago) and read 2900 times:
After all the hassle I got for my truthful comments on Virgin when I had to ID90 on them back in June I wondered if I would get anything like the same for praising another airline I ID90'd on a fair bit the last two weeks!
I have to say I found QF helpful in every single way. They were good to me on the phone when I wanted to check loads to see the ideal time to fly and they were great listing me on the phone once I had the tickets for the chosen flights. BA on the other hand gave me bad info and had me going to terminal 4 on a day I didnt need to go long story but there you are...
I had a fabulous flight with them from Japan to Sydney, great staff, lovely clean plane and fantastic looking bathrooms (the black worksurface impressed me small things and all that). Food was fab, everything was great and friendly!
I had a flight with them from sydney to wellington and again fab and great staff they had at sydney very friendly check in agent and gate staff.
Had another flight from wellington to auckland and same great all round service.
The flight from auckland to LA was prehaps the best, food was great and they then bought round a bag of snack food for everyone and hot chocolate with marshmellows before they bedded peeps down..all this in economy...amazing service.
I had decent leg room, the NZ staff at auckland blocked me and my friend who was revenue some seats and had a fab flight I really can't praise them enough and what's more the in flight entertainment system really was the best I have come across...amazing!!
keep up the good work QF! Can't wait to fly you again and many thanks for such a great experience!
SAS333 From United States of America, joined Jun 2006, 23 posts, RR: 0
Reply 1, posted (8 years 11 months 1 week ago) and read 2861 times:
You should send the same letter direct to the QF-Headoffice. It is also nice for costumer-care to get some nice word like yours.
I am completely agree with you, QF is really a nice and friendly airline. I always loved to fly with them, and so I will do it in the future.
AirCop From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 11 months 6 days 20 hours ago) and read 2694 times:
Quoting SAS333 (Reply 1): I am completely agree with you, QF is really a nice and friendly airline. I always loved to fly with them, and so I will do it in the future.
I had a LAX-AKL flight once delayed by sixteen hours. The incoming flight was 12 hours late, put us in a hotel, got us back to the airport at 2am, only to find the windscreen cracked, back to the hotel (a new room), finally departed 2pm and put us up in another hotel in AKL. Had a staff member at the LA hotel for the entire time to make sure everyone was being taken care of.
Alaskaqantas From New Zealand, joined Dec 2005, 907 posts, RR: 4
Reply 9, posted (8 years 11 months 4 days 11 hours ago) and read 2119 times:
Quoting OzGlobal (Reply 3): It's their attention to consistency in quality service that gained them the No.2 spot on the Skytrax Airline of the Year survey for 2006, which polled 13million passengers!
actually they have gotten 2nd for a few years now... just shows that they are always at the top!!
I love the to, as you can see by my username
As other have said I would write a letter to QF, I once had a horrible expirence with UA except for one lady who worked with me and made everything really nice. So I wrote a letter explaining what all had gone wrong and how this lady had helped so much!
write a report, I just flew AKL-LAX and my report will be up with in the hour!
to some people the sky is the limit, to aviation enthusiasts, its home!
ZKNBX From New Zealand, joined Jul 2006, 464 posts, RR: 0
Reply 10, posted (8 years 11 months 4 days 11 hours ago) and read 2116 times:
Quoting AirCop (Reply 4): I had a LAX-AKL flight once delayed by sixteen hours
We all have our horror stories, and I've had a couple on QF out of the USA.. but the experience is not unique to QF. I've had one or two on NZ and a few on AC that I won't rabbit on about, but they really take the cake.