Cityguy From United States of America, joined Dec 2005, 78 posts, RR: 0 Posted (5 years 9 months 2 weeks 5 days 18 hours ago) and read 1666 times:
I have been trying for weeks to get a response from US to a letter I sent to Parker, his top whatever's, the Chairmans line and the client "support" line..and NOTHING! I am amazed that they would treat a FF like this-or anyone for that matter....but they do have a long history of ignoring clients...
What gov't agencies or other bodies can I complain to? How do I get there attention?
We're Nuts From United States of America, joined Jun 2000, 5705 posts, RR: 25 Reply 1, posted (5 years 9 months 2 weeks 5 days 18 hours ago) and read 1660 times:
Try calling Parker's office 200 times in 30 minutes. Guaranteed results!
FutureFO From New Caledonia, joined Oct 2001, 3083 posts, RR: 27 Reply 2, posted (5 years 9 months 2 weeks 5 days 17 hours ago) and read 1607 times:
Remember there is more than just you who are writing and calling. Unfortunately it does take time to get a response either positive or negative. BE PATIENT!!!!!!
MattRB From Canada, joined Apr 2005, 1624 posts, RR: 13 Reply 3, posted (5 years 9 months 2 weeks 5 days 17 hours ago) and read 1590 times:
Quoting We're Nuts (Reply 1): Try calling Parker's office 200 times in 30 minutes. Guaranteed results!
May not be the results he's looking for.. y'know.. police showing up, harassment charges being filed..
Quoting FutureFO (Reply 2): Remember there is more than just you who are writing and calling. Unfortunately it does take time to get a response either positive or negative. BE PATIENT!!!!!!
US has po'd lots of its FF members lately, so take a number, get in line and chill out.
You'll get a response, eventually.
Aviation is proof that given, the will, we have the capacity to achieve the impossible.
A330323X From United States of America, joined Oct 2003, 3039 posts, RR: 51 Reply 4, posted (5 years 9 months 2 weeks 5 days 15 hours ago) and read 1481 times:
Quoting Cityguy (Thread starter): I have been trying for weeks to get a response from US to a letter I sent to Parker, his top whatever's, the Chairmans line and the client "support" line..and NOTHING! I am amazed that they would treat a FF like this-or anyone for that matter.
Quoting Cityguy (Thread starter): but they do have a long history of ignoring clients...
See, now this is where you lose credibility and just start sounding like a big whiner, because Consumer Affairs in Winston-Salem under Deborah Thompson was the best in the business.
Quoting MattRB (Reply 3): You'll get a response, eventually.
I bet otherwise.
I'm the expert on here on two things, neither of which I care about much anymore.
AirScoot From United States of America, joined May 2005, 688 posts, RR: 2 Reply 5, posted (5 years 9 months 2 weeks 5 days 15 hours ago) and read 1475 times:
Did you try a letter with return receipt requested?
SHUPirate1 From United States of America, joined Sep 2003, 3628 posts, RR: 21 Reply 6, posted (5 years 9 months 2 weeks 5 days 14 hours ago) and read 1414 times:
I've never had a problem with US Airways, but that probably has more to do with the fact that they've always gotten things right at the airport, so there's been very little need to bother with customer relations.
About the only time I've ever had a problem with them was Christmas Eve 2004, and that was so widely publicized (in national media, not just on a.net) that I don't really need to rehash (the PHL ramper walkout).
Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
A330323X From United States of America, joined Oct 2003, 3039 posts, RR: 51 Reply 7, posted (5 years 9 months 2 weeks 5 days 12 hours ago) and read 1326 times:
Quoting SHUPirate1 (Reply 6): About the only time I've ever had a problem with them was Christmas Eve 2004, and that was so widely publicized (in national media, not just on a.net) that I don't really need to rehash (the PHL ramper walkout).
Widely and erroneously publicized, of course, as the DOT correctly found that there was no walkout of rampers, flight attendants, or anyone else.
I'm the expert on here on two things, neither of which I care about much anymore.
Dford757 From United States of America, joined May 2000, 197 posts, RR: 0 Reply 8, posted (5 years 9 months 2 weeks 5 days 10 hours ago) and read 1260 times:
Get over it...writting a letter to Parker isn't going to do anything...try actually calling them
ScottB From United States of America, joined Jul 2000, 6092 posts, RR: 38 Reply 9, posted (5 years 9 months 2 weeks 5 days 10 hours ago) and read 1223 times:
Quoting Cityguy (Thread starter): What gov't agencies or other bodies can I complain to?
You may file a complaint with the Department of Transportation's Aviation Consumer Protection Division; their contact info may be found on the following web page: http://airconsumer.ost.dot.gov/problems.htm
If you write a letter to US Airways again with your complaint, it may well be advantageous to cc your letter to the appropriate address with the Aviation Consumer Protection Division since the government does track complaints and these statistics are well-publicized.
Quoting Cityguy (Thread starter): I am amazed that they would treat a FF like this-or anyone for that matter....but they do have a long history of ignoring clients...
If they are unresponsive to your concerns, your best strategy in the long term may very well be to take your business elsewhere; most of the other network carriers often offer status matches to elite-level members on carriers outside their alliance partnerships (i.e. you probably won't get a status match on US). If you're in the heart of the historical US Airways territory on the East Coast, your best options are probably DL and CO in terms of network coverage, though if you're in a US Airways hub city, you'll have to accept making connections.
If the company isn't responsive to your needs and you continue to give them your business, then they have little incentive to provide what you're asking for.
Junction From United States of America, joined Mar 2005, 766 posts, RR: 0 Reply 10, posted (5 years 9 months 2 weeks 5 days 10 hours ago) and read 1208 times:
Have you really not received any response, or did you just not like the answer you got? How could you get "nothing" from calling the Chairman’s Club line? Does no one answer? I'm just curious, because I used to work in the HP FlightFund department about 15 years ago (thank god that gig's over with) .
Col From Malaysia, joined Nov 2003, 1895 posts, RR: 23 Reply 11, posted (5 years 9 months 2 weeks 5 days 9 hours ago) and read 1194 times:
Other carriers have an automated response which confirms they have received your e-mail. With US you get zip. On line DL normally get back within about 5 days, SQ 3 days, UA about a week. I too had an issue with US off loading my wife and young kids last week from BDL-MAN via PHL (equip change from 333 to 767). They did put them on CO, but that caused a lot of other issues. I sent e-mail to US to say how I did not agree with their policy of offloading women and children first (My wife and kids are FF with them). So I am just waiting to see how long they take to respond. Having said this, all my recent trips with them have been very good, hence I entrusted my family to them, so I am the guilty party as far as they are concerned, they wanted to go with Delta!
M180up From El Salvador, joined May 2006, 403 posts, RR: 7 Reply 12, posted (5 years 9 months 2 weeks 5 days 9 hours ago) and read 1185 times:
Quoting Cityguy (Thread starter): I have been trying for weeks to get a response from US to a letter I sent to Parker, his top whatever's, the Chairmans line and the client "support" line..and NOTHING! I am amazed that they would treat a FF like this-or anyone for that matter....but they do have a long history of ignoring clients...
And what is the issue?? I mean what do you need to contact them for? What is your problem?? What happened??
Bridogger6 From United States of America, joined Apr 2005, 709 posts, RR: 13 Reply 13, posted (5 years 9 months 2 weeks 5 days 9 hours ago) and read 1142 times:
Quoting Col (Reply 11): I sent e-mail to US to say how I did not agree with their policy of offloading women and children first (My wife and kids are FF with them).
Airlines do not necessarily choose to offload women and children first, that is a somewhat ridiculous idea. Rather, they do it in a fair way to all people, and do not discriminate by sex and or age. Usually, it's either by check in time, or by price paid for the ticket, depending on how each airline's system is set up. This is what the airlines go by in the event of oversells and downgrades in most cases.
I don't know if any of you read any of the earlier threads posted, but US does realize it has a problem with getting back to passengers who have complaints. They simply do not currently have the staff right now to deal with the new volume of issues that are being forwarded to Tempe. US is even currently looking for temperary employees to respond to the back log of complaints the airline is building up.
There was a letter sent to employees to recruit family members and friends to fill in for these temp positions.
The airline recognizes the problem, and is trying to fix it as quickly as possible. Sorry you have had to wait so long, but sit tight and they'll get to you.
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