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KLM AMS Nonrev Procedures  
User currently offlineAfrikaskyes From United States of America, joined Sep 2005, 141 posts, RR: 0
Posted (8 years 1 month 2 weeks 1 day 7 hours ago) and read 4541 times:

Hello

I was wondering what the Nonrev procedures are for checking in for a KLM flight in AMS. I will be arriving on DL flight 38 and then connecting on KLM flight 597. Where should I go? What can I expect and how should I present myself? Details would be appreciated. Thanks!

18 replies: All unread, jump to last
 
User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 1, posted (8 years 1 month 2 weeks 1 day 7 hours ago) and read 4510 times:

Quoting Afrikaskyes (Thread starter):
Where should I go?

DL38 will arrive at the G-concourse.

If you check-in your bags all the way to CPT, proceed to transferdesk 6 to check-in for the KL597. If transferdesk 6 is overcrowed (usually) you can also proceed to transferdesk 4, next to gate D41.

If your bags are checked in to AMS only, go to baggage claim to collect it and then proceed to the overcrowed, unorganized and horrible KLM check-in hall, which will be departure hall 2.

You will get a stand-by boardingpass, also if the flight has many open seats. Once you have your boarding pass, proceed to the gate and give your boarding pass to the gate agent. The gate agent will be at the gate appr. 75 minutes before departure. After you gave your boarding pass, take seat and the gate agent will call your name about 15 minutes before departure and tell you if you are on the flight or if you have to spend a night in AMS (there are worse things in life!  biggrin  )

Do NOT ask for an upgrade, most of the KLM gate agents don't like that! Be aware that KL has a dresscode, JEANS = NO SEAT. (but don't overdress either!)

On board you can expect the usual KL service, which is definately not bad, but also nothing special. KL597 is a B777 with PTV/AVOD. Seating is very cramped. Crew is usually OK. The cabin crew will appreciate it when you introduce yourself upon boarding, telling them that you are DL staff, but once again be aware that they don't like it if you ask for an upgrade! Introduce yourself to the purser (4 stripes on the uniform) or assistent purser (3 stripes)

Please let me know, what your travel dates are, I can look up if you have a fair chance to get on! (597 is ususally very full)

Anyway, good luck and happy landings!

 Cool  airplane 


User currently offlineIMatAMS From Netherlands, joined Feb 2005, 317 posts, RR: 0
Reply 2, posted (8 years 1 month 2 weeks 1 day 4 hours ago) and read 4407 times:

Actually if you're NOT checked though just go to the check in machines in AMS. If the flight's not too full the machine WILL give you a seat right away if your properly listed for the flight. after that just proceed to bag drop-off and passport control.
However if your on a non-rev through ticket I'm sure they'll be able to check you through. If DL gives you a stand-by boarding pass for the second flight just proceed to the gate, if not proceed to a transfer desk (the one at the beginning of the E-concourse is best) and pick up your boarding pass. Seat will be assigned at gate..

Quoting SK601 (Reply 1):
Do NOT ask for an upgrade, most of the KLM gate agents don't like that! Be aware that KL has a dresscode, JEANS = NO SEAT. (but don't overdress either!)

Sorry but that's just complete nonsense. Seats and class are assigned solely based on seat availability and your non-rev priority, wich is based on your company's agreement with KL and your seniority.

IM


User currently offlineJRadier From Netherlands, joined Sep 2004, 4695 posts, RR: 50
Reply 3, posted (8 years 1 month 2 weeks 1 day 4 hours ago) and read 4368 times:

Quoting SK601 (Reply 1):

You will get a stand-by boardingpass, also if the flight has many open seats.

Not allways true, I got a seat AMS-ZRH a week ago, 15 open seats, KLM Staff passes.

Quoting IMatAMS (Reply 2):

Sorry but that's just complete nonsense. Seats and class are assigned solely based on seat availability and your non-rev priority, wich is based on your company's agreement with KL and your seniority.

Not complete nonsense, be advised that groundstaff can and WILL deny you if your not dressed properly. Furthermore, asking for an upgrade is prohibited by KLM non-rev rules and CAN result in denied boarding or offloading.



For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineAfrikaskyes From United States of America, joined Sep 2005, 141 posts, RR: 0
Reply 4, posted (8 years 1 month 2 weeks 1 day 3 hours ago) and read 4334 times:

Rest assured, I will come dressed as business casual and will not solicit an upgrade. I am very concious on my flight privilege and not abuse it.

Checking in with the kiosk sounds great, but I will traveling on an ID96 and not sure if that will work or not.

Any ideas of where to go or what to do in AMS if I get denied boarding because of availability? Are there cozy corners to retire to?


User currently offlineBobnwa From United States of America, joined Dec 2000, 6475 posts, RR: 9
Reply 5, posted (8 years 1 month 2 weeks 1 day 3 hours ago) and read 4324 times:

Quoting IMatAMS (Reply 2):
Sorry but that's just complete nonsense. Seats and class are assigned solely based on seat availability and your non-rev priority, wich is based on your company's agreement with KL and your seniority.

I have flown KL many times non-rev and I have yet to see anyone upgraded, regardless of company agreement. Northwest has the best possible agreement with KL and to my knowledge, no one at NW has ever been upgraded.


User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 14
Reply 6, posted (8 years 1 month 2 weeks 1 day 2 hours ago) and read 4284 times:

Quoting IMatAMS (Reply 2):
Sorry but that's just complete nonsense. Seats and class are assigned solely based on seat availability and your non-rev priority, wich is based on your company's agreement with KL and your seniority.



Quoting JRadier (Reply 3):
Not complete nonsense, be advised that groundstaff can and WILL deny you if your not dressed properly. Furthermore, asking for an upgrade is prohibited by KLM non-rev rules and CAN result in denied boarding or offloading.

JRadier is right. KLM can deny you boarding if you are not dressed appropriately. I myself denied non-revvers access to a flight because of dressing improperly many times.

As for upgrades... Codeco gives the gate agent onload recommendations based on PSN/Seniority and travel classes M/C vs. C/M. That being said getting an upgrade can just be based on luck. I got upgraded countless times ex-AMS, without asking for it and with M-class still having open seats.

Globe Trekker



The World Is A Book And Those Who Do Not Travel Read Only A Page
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 7, posted (8 years 1 month 2 weeks 14 hours ago) and read 4166 times:

Quoting SK601 (Reply 1):
JEANS = NO SEAT. (but don't overdress either!)

So that means that the Agents in AMS have violated at least 7 times this rule when I was travelling.

Sorry but thats not true!!!!!!!!


User currently offlineKLMCedric From Belgium, joined Dec 2003, 812 posts, RR: 22
Reply 8, posted (8 years 1 month 2 weeks 7 hours ago) and read 4025 times:

Quoting OHLHD (Reply 7):
So that means that the Agents in AMS have violated at least 7 times this rule when I was travelling.

Sorry but thats not true!!!!!!!!

Yes it is true!
How many more KLM-employees do you need to tell you it is true???

It's a written rule that you can't wear jeans when non-revving with KLM.

If you got on with jeans it's probably because they were too busy to notice,
or didn't feel like making a fuss about it. But if they would deny you, it would be their right to do so!!!


User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 14
Reply 9, posted (8 years 1 month 2 weeks 5 hours ago) and read 3958 times:

Quoting OHLHD (Reply 7):
So that means that the Agents in AMS have violated at least 7 times this rule when I was travelling.

Sorry but thats not true!!!!!!!!

Then you were lucky. Very simple. Or like KLMCedric said... they probably were not in the mood to make a big deal out of it. You don't need to overdress, but jeans are not allowed per KLM rules.

Globe Trekker



The World Is A Book And Those Who Do Not Travel Read Only A Page
User currently offlineAF-A319 From France, joined Oct 1999, 603 posts, RR: 4
Reply 10, posted (8 years 1 month 2 weeks 3 hours ago) and read 3902 times:

Quoting SK601 (Reply 1):
JEANS = NO SEAT. (but don't overdress either!)

-Sorry KLM, but I don't get that one. Apparently, the chances of getting in to J are pretty limited if not null, so why can't you wear what most Y PAX (and J class customers too) wear anyway?

-I know, i know, non-rev's a privilege, but it's also a form of compensation. Airline jobs typically pay less than similar positions in other industries.

-Funny that DL and KL, two companies which don't have a reputation for customer service excellence are actually some of the most conservative airlines in terms of non-rev dress code!

Happy Flying!


User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 11, posted (8 years 1 month 2 weeks 3 hours ago) and read 3876 times:

Quoting AF-A319 (Reply 10):
-Funny that DL and KL, two companies which don't have a reputation for customer service excellence are actually some of the most conservative airlines in terms of non-rev dress code!

Well..... then why make the airline look even worse? It definitely wouldn't hurt the airline if you represented it well.

Quoting AF-A319 (Reply 10):
Sorry KLM, but I don't get that one. Apparently, the chances of getting in to J are pretty limited if not null, so why can't you wear what most Y PAX (and J class customers too) wear anyway?

You are representing the airline when dressed nicely. When you walk on the plane as a passenger, and see people in Y wearing a very nice outfit, you get the feeling that you are on a nicer airline. Not like Southwest where everyone wears jeans, and EVERYONE knows whats going on with Southwest.

Never EVER wear jeans while non-revving! It's not appropriate! Even when listed for Y on Delta, when I know that I am going to get Y and even when I am listed on flights that don't even have a first class cabin I ALWAYS where the proper attire as if I were listed for F... Even on DL where you don't HAVE to not wear jeans I still think that it is totally unacceptable..



The proper term is "on final" not "on finals" bud...
User currently offlineChiuaua From Netherlands, joined Apr 2000, 113 posts, RR: 0
Reply 12, posted (8 years 1 month 2 weeks 2 hours ago) and read 3842 times:

Just a question: are you denied for all types of jeans, or will a black pair of jeans work? I would understand that you get denied in a worn lightblue pair of jeans, but not when you're wearing a pair of new black ones.

Greetz,
Chiuaua


User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 13, posted (8 years 1 month 1 week 6 days 13 hours ago) and read 3753 times:

Quoting GlobeTrekker (Reply 9):
Then you were lucky.

Maybe I was really lucky, but funny that nobody ever told me that. Furthermore when I asked once ( at an outstation) they told me it doesn´t matter.

In end of June I went to AMS with some friends. I on ZED they as normal pax.
As we all know summer in EU was quite hot until now and I was wearing shorts.
When I checked in... no word... ( I have to admit that I wanted to change them into trousers). So when I reached the gate I was called out and a very nice young KLM Staff said:

Sir, would you mind to change your shorts into trousers so that we can upgrade you into J-Class as the Eco is full.
Don´t worry you will receive the full service.

I looked at her and said that I would rather keep me shorts as is so hot and I am sure one of the other pax will be more happy to expierience J-Class.

Her answer was: oh, I forgot that there are intelligent staff pax on this world.

She was really really nice and I travlled in Eco next to my stoned friends ( which was super fun)..... but next time I will think about he shorts.

This was a really lucky day for me...so to say... since I have her phone number as well for the next time we go to AMS....... Big grin  Big grin

Quoting KLMCedric (Reply 8):
How many more KLM-employees do you need to tell you it is true???

Cedric..... I believe you guys now  Smile



Edit: On my airline this all would be absolute impossible what I am doing  Big grin

Edit 2: It was a shorthaul flight


User currently offlineHotje From Netherlands, joined Jul 2004, 115 posts, RR: 0
Reply 14, posted (8 years 1 month 1 week 6 days 11 hours ago) and read 3715 times:

One more thing,

List yourself properly at least 48 hours in advance.

Enjoy the flight !


User currently offlineLamedianaranja From Venezuela, joined Nov 2004, 1246 posts, RR: 20
Reply 15, posted (8 years 1 month 4 days 9 hours ago) and read 3580 times:

Quoting SK601 (Reply 1):

Do NOT ask for an upgrade, most of the KLM gate agents don't like that!

...but they will try to get as much staff as possible in C-class, don't worry  Cool

Quoting IMatAMS (Reply 2):
Sorry but that's just complete nonsense. Seats and class are assigned solely based on seat availability and your non-rev priority, which is based on your company's agreement with KL and your seniority.

KL gives Y-class to all other carriers regardless of class mentioned in your ticket. Some exceptions are made for higher management on Duty or retired Kl-staff living in the States and traveling on tickets emitted by NW.

And a final word on the jeans: NO jeans! If they're not too bad I'll ask the cabin crew if they're all right with it but definitely Y-class only.



I wish that all skies were orange and blue!!
User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1040 posts, RR: 33
Reply 16, posted (8 years 1 month 4 days 2 hours ago) and read 3472 times:
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Ia Orana from Tahiti everyone !

Can anyone tell me if they can list me for KLM flights as I am based in Tahiti and live here and I'm planning a little nonrev round-the-world trip flying on Skyteam carriers !
If anyone can do that they can send me a message and I'll give them all the details.
I want to travel on the 17th of sept on CDG-AMS-EWR or JFK.
Which is better ? KLM 777 or A330 ?

Thanks for your help guys,

Happy Flying,

AF Cabin Crew


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Ia Maitai to tatou tere !
User currently offlineMOW From Israel, joined Dec 2005, 192 posts, RR: 2
Reply 17, posted (8 years 1 month 3 days 17 hours ago) and read 3390 times:

As per KLM regulations only blue jeans are banned. Nevertheless, I have flown non-rev many times in decently looking blue jeans and no one told me a word about it. What could be wrong with jeans if half of the aircraft if wearing them?

User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1040 posts, RR: 33
Reply 18, posted (8 years 1 month 21 hours ago) and read 3253 times:
Support Airliners.net - become a First Class Member!

Thanks very much to those who helped and advisedme who to contact and get help !


Ia Maitai to tatou tere !
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