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Thank You BA - Forever In My Heart!  
User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Posted (8 years 2 months 2 weeks 2 days ago) and read 5552 times:

I have written to BA management on a few occasions, complimenting the airline for the wonderful service I received. It occurred to me that, due to the fact there are many BA staff in these forums, that my compliments may be better spread around.
I worked for Western/Delta at YVR from 1975-1998. During that time, due to a local agreement between us and BA, we received a complimentary system-wide pass each year.
As if that wasn't enough, I have yet to travel in Y-class on BA! During those years, I travelled either YVR-LHR-YVR or SFO-LHR-SFO 7 times. Each one of those flights was a very memorable occasion. It is also BA who introduced me to the luxury of Stilton Cheese and Port after a meal.
The flights on BA were, for me, one of the very best parts of each holiday.
Just seems to me that BA got it right every time! I absolutely loved the catering. The service in Club and Club World was amazing! Without exception, every single flight crew was pleasant, professional, and had great sense of humor. On one YVR-LHR, I was on a 767 in the last row of Club, 2 seats to myself. I was amazed that they had a French wine called "Chateauneuf du Pape", which I had heard about but never tried. I mentioned that to the Purser, and he seemed to be delighted to introduce me to that wine! I must have consumed an entire bottle, and he even gave me one to take with me! He was so professional, so jolly and had such a great sense of humor. There was a wonderful lady working the section with him, at least 6 feet tall, so professional and friendly, and beautifully groomed. I thought I had literally died and gone to heaven. I the morning we had a wonderful concoction, a drink with the consistency of a milkshake, which I think contained muesli and other ingredients, which was absolutely delicious.
Anyway, it goes to show how treating one well pays off in the end. I had occasion to travel with my Mom twice to England, and as she would absolutely not travel standby, she purchased J-Class tickets for both of us on both occasions on BA.
Despite that, I will never be able to repay BA or thank them enough for all the wonderful treatment I was given over the years. I suppose the best thing I can do is to promote BA whenever I can, and that's a promise I will keep. Thanks to all of you at BA for then, for now and forever. I will never forget!
Cheers,
Carl (AY104)


The only thing a customer should expect for his/her loyalty is good service
17 replies: All unread, jump to last
 
User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 1, posted (8 years 2 months 2 weeks 1 day 22 hours ago) and read 5339 times:

I agree with you completely, I did LHR-LAX and LAX-LHR (that was just yesterday), in F, and the service was amazing, the crew didn't treat me any differently because I was non-rev, the crew were just brilliant.
I must say, I've never had a bad experience with BA.

Quoting AY104 (Thread starter):
have written to BA management on a few occasions, complimenting the airline for the wonderful service

That's a good thing to do, it makes a change from the usualy complaints for the guys !

Wrigh(t)brothers



Always stand up for what is right, even if it means standing alone..
User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 2 months 2 weeks 1 day 21 hours ago) and read 5132 times:

Well thank you, thank you  praise 

Just returned from a 5-day trip to NAS/CGM, I did my best on the flights, and reading your comments cheered me up.

I'm off to sleep now!!!  Wink


User currently offlineSK909 From Denmark, joined Nov 2005, 261 posts, RR: 0
Reply 3, posted (8 years 2 months 2 weeks 1 day 20 hours ago) and read 5065 times:

Quoting AY104 (Thread starter):
I have written to BA management on a few occasions, complimenting the airline for the wonderful service I received.

Greta idea. More people should do that. It is always nice to complimented.



Life's for Living!
User currently offlineLvics From Argentina, joined Aug 2006, 89 posts, RR: 0
Reply 4, posted (8 years 2 months 2 weeks 1 day 20 hours ago) and read 5055 times:

I flew BA for the first time a couple of months ago (LGW-PRG and BUD-LHR) and I was impressed with their cabin crews. Never before had I flew with people so professional (e.g.: really paying attention to seat belts and hand luggage for take off and landing) and at the same time so nice to passengers. Alas, more than often flight attendants make me feel I hardly deserve anything else than the ride. Especially here, in South America (e.g.: LA, AR), they seem to think they are way too cool to deal with ordinary people like me.

User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 5, posted (8 years 2 months 2 weeks 1 day 19 hours ago) and read 4932 times:

Quoting AlanUK (Reply 2):
Just returned from a 5-day trip to NAS/CGM

It's a tought old life  Wink, I'm just kidding  Smile

Quoting AlanUK (Reply 2):
I did my best on the flights,

Good man, I must say, you people always seem to be cheery

Ali



Always stand up for what is right, even if it means standing alone..
User currently offlineTCXDegsy From United Kingdom, joined Jan 2006, 518 posts, RR: 1
Reply 6, posted (8 years 2 months 2 weeks 1 day 18 hours ago) and read 4796 times:

It's so good to read such happy entries for a change, ain't it!??!


next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Reply 7, posted (8 years 2 months 2 weeks 1 day 17 hours ago) and read 4680 times:

I love BA too!!..
it is shocking to go from a BA to an AA flight. Like night and day.


User currently offlineThePRGuy From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 2 months 2 weeks 1 day 16 hours ago) and read 4644 times:

Quoting AY104 (Thread starter):
"Chateauneuf du Pape"

Is a fantastic wine.
Quite pricy over here though, minimum of around £12 a bottle I think
Thanks
PR


User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 2 months 2 weeks 1 day 16 hours ago) and read 4589 times:

Quoting Wrighbrothers (Reply 5):
It's a tough old life , I'm just kidding

Oh but it is!!! :P

Let's see:

SUN 13 AUG LHR-NAS 767:
Full flight on G-BNWC, aircraft fitted with new AVOD system, which is just fabulous! Gives passengers the freedom and control they need for their Inflight Entertainment desires! Plus, they can even tell BA what they think of their flight via their screen with an onscreen survey! Flight time 8h45, ontime despite extra security checks. Highlight of the day: It feels weird to be closing all the overheard lockers with just a few plastic bags in them!

SUN 13 AUG 14:20 local: Arrival at Nassau. Straight to hotel, then beach with all the crew to celebrate our safe arrival with a few (erm...) drinks!

MON 14 AUG: Sun and sea all day in crystal clear waters and an average temperature of 33c. Got a little bit sun burnt I will admit. Evening: Oven Clay Indian restaurant with all the crew, plus another crew who had just returned from their PLS shuttle. Senior Frogs bar for drinks until early hours. Highlight of the day: Massive storm around 7pm with amazing lightning and torrential rain.

TUE 15 AUG: Meeting crew for breakfast, then gym in the hotel, then Starbucks for Frappucino caramel and 1h of free Wifi internet with my laptop.
14:00 local, pick up for the shuttle to GCM on G-BNWH (yep, the old MAN-JFK-MAN workhorse bless her heart!). Flights only half full, and only 1h10 each way with cool views of Cuba and the Bahamas on the way. Cruised at 39000ft, which I thought was pretty high for such a short hop. Harsh landing in CGM. It is apparently the shortest runway BA lands a 767 on, Worldwide! Highlight of the day: having the engineer from Nassau onboard the shuttle flight cook us late lunch whilst on the 2h turn around in CGM! Thanks Dick!  Wink Evening: iPod music party on the beach with local rum, until early hours of the morning

WED 16 AUG: Morning spent trying to recover from the night before, lunch at Mc Donalds (ashamed, but needed it!). A little more sun with high factor on by the beach. A little trashy American TV, some sleep and ironing of my shirt! Highlight of the day: seeing (and hearing) the Disney cruise liner park in the harbor.
19:50: pick up time for the flight home. G-BNWY. A 9h night flight back to LHR, full in all classes. Nice passengers, a few laughs, a few calming deep breaths also... Landed at 11am on 17th AUG UK time. Got home, emptied suitcase and opened mail, washed and checked A.net, then bed until now  Smile

Now, let me tell you this is one of the "good" trips, it's not always that much fun!!!

But yes, it is nice to hear positive passenger feedback from time to time.


User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 10, posted (8 years 2 months 2 weeks 1 day 11 hours ago) and read 4381 times:

There is no other airline like BA. Others come and go (being even praised here as "the best" because of some extra IFE channel or extra napkin during meal), but no other one is on top during decades. Indeed, "thanks to all of you at BA for then, for now and forever."

User currently offlineComorin From United States of America, joined May 2005, 4900 posts, RR: 16
Reply 11, posted (8 years 2 months 2 weeks 1 day 10 hours ago) and read 4304 times:

Grrr. This is a thread I always wanted to start!  Wink

I have flown BA so many times and am just amazed with their staff and service. For example, my luggage has yet to arrive from LHR after six days, but the baggage services team at JFK has been calling me all the time to update me about something that is really not in their control.

I think the big difference is that BA staff tend to 'own' the customer relationship, and seem to personally care about us. I keep sending these thank-you notes to BA customer service after landing, and hope they realize what a huge asset they have in their customer-facing staff. I also hope they will continue to be the remarkable airline they are, and also give everybody a raise!

To all at BA, thanks for the many wonderful flights  bigthumbsup 


User currently offlineBA84 From Canada, joined Aug 2004, 420 posts, RR: 3
Reply 12, posted (8 years 2 months 2 weeks 1 day 2 hours ago) and read 3860 times:
Support Airliners.net - become a First Class Member!

Hear! Hear!
BA sets the standard. That's why I fly them.
And that's why I chose BA as my user name.
BA84


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 13, posted (8 years 2 months 2 weeks 1 day 1 hour ago) and read 3538 times:

Quoting BA84 (Reply 12):
And that's why I chose BA as my user name.
BA84

If I'm not mistaken, didn't that used to be the BA YVR-LHR flight number?
Oh, the memories. It will probably be awhile till I am able to fly on them again, if you do will you do a trip report?
Cheers,
Carl (AY104)



The only thing a customer should expect for his/her loyalty is good service
User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4513 posts, RR: 53
Reply 14, posted (8 years 2 months 2 weeks 1 day 1 hour ago) and read 3488 times:

I identify with the sentiment expressed in this thread, though my assessment is not quite as praiseworthy. I am a somewhat of a frequent flyer with BA and have probably logged something like 80-100 long haul flights with them since 1992. I'd say that BA at its very worst is decent - and when you get a really exceptional BA crew then the experience is simply superb. Have had more of the latter than the former, but not all flights are immune. Nonetheless BA is and will continue to be my choice of airline for future travel needs (they've sort of got me roped in anyway now that I just regained silver status).

Quoting AlanUK (Reply 9):
aircraft fitted with new AVOD system, which is just fabulous!

Interesting...I wasn't aware that BA was rolling out a new AVOD system and I'll be interested to try it out as and when they get put on the 747 and 777 fleet. What are the specifics of the system?

Quoting AlanUK (Reply 9):
Evening: Oven Clay Indian restaurant with all the crew, plus another crew who had just returned from their PLS shuttle.

Hehe...if you're talking abou the Clay Oven (as opposed to the Oven Clay) then that exact restaurant in Nassau is the very first Indian restaurant I ever went to (that was in January 2003). Now I'm an expert Indian curry chef  Wink There's also one in LA by the same owner but haven't been there.



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineBA787 From United Kingdom, joined Jun 2006, 2596 posts, RR: 7
Reply 15, posted (8 years 2 months 2 weeks 1 day 1 hour ago) and read 3376 times:

Quoting AY104 (Thread starter):



Quoting Wrighbrothers (Reply 1):

All you people folllow my thinking. I have only had the chance to experience BA twice on a chartered Rj100 which I must say was excellent. I'm a fan of TOM but their food is quite frankley shite, but the BA food, although cold, was really nice. I think it was a pasta salad filled with roasted vegetables, normally I would have turned my nose up as I am a hardened carnivore, but I loved it.

The FR flight two months later really opened my eyes to the quality and service BA give you, hence them being my top airline and why they feature in my Username

The one thing that needs doing with BA is to persuade them to continue their excellent service ansd not try to compete with FR. Keep the meals, keep buisiness class and just cater for those who want better service. Maybe start up a LCC to compete with Ryanair, but keep the fine meals on BA liveried flights.

I long to fly international in Y or First.

Tom


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 2 months 2 weeks 1 day ago) and read 3164 times:

Quoting AY104 (Thread starter):

Thanks for those great words.
I love it when passenger come on the phone wanting to be put thru to customer reltions to say thanks for something.

I do my best in my job, and help a passenger as much as i can, hence im in this industy. I love customer service, and give as high a standard as i can. It helps i really love my job, and that i really like the company i work for.

Quoting AirxLiban (Reply 14):
Interesting...I wasn't aware that BA was rolling out a new AVOD system and I'll be interested to try it out as and when they get put on the 747 and 777 fleet. What are the specifics of the system?

Specifics, well ummm, watch what ya want, when ya want. Pause rewind start a new movie. All touch screen. Getting rolled out on the 767's first then the rest of the WW fleet. Cant wait to see it in action


User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 17, posted (8 years 2 months 2 weeks 17 hours ago) and read 2650 times:

Quoting AirxLiban (Reply 14):
I wasn't aware that BA was rolling out a new AVOD system and I'll be interested to try it out as and when they get put on the 747 and 777 fleet. What are the specifics of the system?

Well, you're probably looking at the Novermber'06'-January'07 for the 777/744's, although I'm not sure about which one they are doing first, probably the 744's.

Wrighbrothers

[Edited 2006-08-18 18:07:08]


Always stand up for what is right, even if it means standing alone..
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