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Does This Happen Often? Directed Onto A Wrong Flt.  
User currently offlinePNQIAD From India, joined May 2006, 585 posts, RR: 0
Posted (7 years 8 months 1 day 19 hours ago) and read 2682 times:

A friend of my uncle is here in US for a conference and it is his first time in the US. He was to take flight out of ORD to CLE. He boarded a plane he was directed to. He was asleep before push back and on reaching the end of flight was surprised to find himself in HPN instead of CLE. UA shuttled him back to ORD and connected onwards to CLE.

Now was the gate agent who was directing passengers asleep at the wheel? I realized multiple planes probably leave from same general areas - esp. with express flights. I checked UA timetable and HPN and CLE flights do leave within 10 mins of each other in the morning. You would think with all the security issues, gate agents would be careful to see who is boarding which flights etc. no? Probably not a whole lot of security issue - but a royal screw up nonetheless...

17 replies: All unread, jump to last
 
User currently offlineWjcandee From United States of America, joined Jun 2000, 4970 posts, RR: 18
Reply 1, posted (7 years 8 months 1 day 18 hours ago) and read 2651 times:

If you read that Plane Insanity book, there's a great anecdote along these lines in there.

Bottom line is that these days when they use autoscanners to take boarding passes, if they are using different jetways for different flights (i.e. not using one of those combined jetways or using a boarding door-to-bus-to-plane deal, or a walk-to-plane deal), the opportunity for this to happen is minimized. But it is one of those things that happens more often than you'd imagine. Which is one reason that sometimes you'll hear flight attendants announce very clearly where the plane is going before shutting the door.


User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 8 months 1 day 18 hours ago) and read 2621 times:

There are several airports in the US with this type of setup. The Delta Connection terminal at CVG is like this. There are basically four gates (well, where you hand the gate agent the boarding pass anyway) at each corner of the terminal, which in turn serve about 20 gates each. They have electronic signs above each doorway, or "gate" at CVG with the flight # and destination, but if you weren't paying attention and were just following the crowd, you could get on the wrong plane. This isn't likely to be a security issue, but could very well turn into one, especially for the seperation from luggage deal. I mean, as far as the boarding computer knows, you boarded your plane, so the baggage handlers won't be pulling your luggage from the plane. Could provide the opporutunity to sneak a bomb on there. Who knows.

As for making sure passengers are on the right plane: the other day on my flight from CVG to GSO, the F/A made an annoucement saying "This is Comair flight 5072 from Cincinnati to Greensboro. Any passengers on board who are not traveling to Greensboro, please come forward at this time." In the times I've heard this annoucement, I've never seen anyone come forward.


User currently offlineBrenintw From Taiwan, joined Jul 2006, 1569 posts, RR: 1
Reply 3, posted (7 years 8 months 1 day 18 hours ago) and read 2602 times:

A similar thing happened to me -- I was on my way to the south of Taiwan, and there were two flights (on the same airline) departing at more or less the same time to two different cities (KHH and TNN). My boarding pass said "Gate 9", so when they called the TNN flight, I got up and joined the queue boarding through gate 9.

I was seated and getting comfortable when an airline employee came up to me and asked me to identify myself ... turns out they'd changed the gate for the TNN flight to a bus (gate 9R), and I guess I didn't hear/understand the announcement. They took me off the plane and put me on the bus to the correct flight ... I guess they're used to dealing with foreigners who can't understand Chinese too well  Smile

Bren



I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
User currently offlineLitz From United States of America, joined Dec 2003, 1753 posts, RR: 0
Reply 4, posted (7 years 8 months 1 day 17 hours ago) and read 2552 times:
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AA used to (and might still) have RJ flights to Springfield, IL and Springfield, MO departing from the same gate and within 5 minutes of each other.

Being RJ flights @ STL, these are walk-down-the-stairs, across the tarmac to the plane in question (out of about 5 or so standing ready), type setups.

As you can imagine, this can cause quite a recipe for confusion !

On the way off my Springfield (Illinois version) flight a while back, I asked the FA how many people they sent back; she replied at least one a day.

And, mind you, this is despite the FA's repeatedly announcing WHICH state their particular flight is going to multiple times.

Maybe they just need big, huge signs tied to the boarding stairs for each plane's destination.

- litz


User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 3
Reply 5, posted (7 years 8 months 1 day 17 hours ago) and read 2486 times:

This has nearly happened to me several times, usually involving an apron with multiple identical turboprops and bad weather. We get down to the releasing area, several flights are boarding on the tarmac at once, and over the noise and the rain/sleet/snow, the directions to the plane get a bit jumbled. Has always sorted itself out though, but I can sure see how mistakes happen!

User currently offlineDYflyer From Norway, joined May 2006, 676 posts, RR: 15
Reply 6, posted (7 years 8 months 1 day 2 hours ago) and read 2289 times:

A few years back i was returning from vacation on Rhodes. The gate-agents mixed up the busses to my flight going to OSL, and a flight going to either GOT or ARN (can't quite remember witch now). Obviously it was discovered before we had settled on the planes.


Life is like a book. If you don't travel, you only read one page.
User currently offlineUsair320 From United States of America, joined Nov 2003, 991 posts, RR: 2
Reply 7, posted (7 years 8 months 21 hours ago) and read 2165 times:

Quoting FlyDeltaJets87 (Reply 2):
As for making sure passengers are on the right plane: the other day on my flight from CVG to GSO, the F/A made an annoucement saying "This is Comair flight 5072 from Cincinnati to Greensboro. Any passengers on board who are not traveling to Greensboro, please come forward at this time." In the times I've heard this annoucement, I've never seen anyone come forward.

Comair F/A's always do tis out of CVG for obviouse reasons.


User currently offlineSllevin From United States of America, joined Jan 2002, 3376 posts, RR: 6
Reply 8, posted (7 years 8 months 21 hours ago) and read 2151 times:

Quoting FlyDeltaJets87 (Reply 2):
The Delta Connection terminal at CVG is like this.

I've only flown out of Comair's setup about 6 times, but three of those times I got to see someone staring and avoiding eye contact during the 'walk of shame' back to the front.

Steve


User currently offlineAirCanada014 From Canada, joined Oct 2005, 1507 posts, RR: 0
Reply 9, posted (7 years 8 months 20 hours ago) and read 2105 times:

I've been on so many flights alone and I can't understand how people managed to get on different flight. Its not that hard to figure out. When boarding they always mention the destination over PA system so how did the uncle couldn't hear the calling over the PA system?. Destination on boarding ticket is so visible I don't know how passenger agent didn't see that clearly.

User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 10, posted (7 years 8 months 20 hours ago) and read 2099 times:

There's the infamous story of the passenger travelling to Oakland, and would up on a flight to Auckland. Think LAX was the point of origin, assuming the folklore is true.


Above and Beyond
User currently offlinePNQIAD From India, joined May 2006, 585 posts, RR: 0
Reply 11, posted (7 years 8 months 20 hours ago) and read 2091 times:

Quoting AirCanada014 (Reply 9):
I've been on so many flights alone and I can't understand how people managed to get on different flight. Its not that hard to figure out. When boarding they always mention the destination over PA system so how did the uncle couldn't hear the calling over the PA system?. Destination on boarding ticket is so visible I don't know how passenger agent didn't see that clearly.

I am guessing this was the kind of area where multiple express flights leave without clearly designated gates like you would have for bigger jets with jetways. My uncle's friend actually went to an aircraft he was guided towards...


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 12, posted (7 years 8 months 20 hours ago) and read 2083 times:

Quoting PNQIAD (Reply 11):
I am guessing this was the kind of area where multiple express flights leave without clearly designated gates like you would have for bigger jets with jetways. My uncle's friend actually went to an aircraft he was guided towards...

I agree with AC014. There has to be some major language barrier, or a mental comprehension problem. The destination is posted at the gate. The gate agent makes multiple references to the flight. While getting seated, I make at least two references to the flight number and destination, as well as a Captain's pre-departure announcement. Go figure.....



Above and Beyond
User currently offlineBoeing744 From Canada, joined Jun 2005, 1819 posts, RR: 24
Reply 13, posted (7 years 8 months 19 hours ago) and read 2033 times:

I have never experienced something like this (luckily  Smile). However, I have been on a flight where the wrong destination was announced by the FO. We were holding for takeoff at YVR, on an AC Jazz flight YVR-YYJ. The FO came on and told us our flight time, altitude, and all that. At the end of her announcements, she said "Thank you for choosing AC Jazz, and enjoy the short flight to Vancouver". Pause... "Uh... that would be Victoria, sorry!". Needless to say, there were some startled looks throughout the cabin, even though we were already at YVR!  silly 

User currently offlineN353SK From United States of America, joined Jun 2006, 792 posts, RR: 0
Reply 14, posted (7 years 8 months 18 hours ago) and read 2003 times:

It happens at MKE midwest connect pretty frequently. All of the flights board out of Gate D52 and there are at sometimes a dozen or more planes on the ground at once. Oftentimes somebody who isn't paying much attention will walk up to one of the BE1's when they're supposed to be going on an FRJ. Yeah genius, you're flying a beechcraft all the way to Hartford!

User currently offlineVHXLR8 From Australia, joined Feb 2005, 500 posts, RR: 3
Reply 15, posted (7 years 8 months 18 hours ago) and read 1992 times:

One would think that a very easy solution to this problem is to have the greeting F/A at the aircraft door check the boarding pass. We are required to do it at QF; yet i've never seen it done in the USA.

User currently offlineAlphonze From Hong Kong, joined Feb 2005, 51 posts, RR: 0
Reply 16, posted (7 years 8 months 18 hours ago) and read 1965 times:

Quoting Boeing744 (Reply 13):
However, I have been on a flight where the wrong destination was announced by the FO. We were holding for takeoff at YVR, on an AC Jazz flight YVR-YYJ. The FO came on and told us our flight time, altitude, and all that. At the end of her announcements, she said "Thank you for choosing AC Jazz, and enjoy the short flight to Vancouver". Pause... "Uh... that would be Victoria, sorry!".

Hehe, that happened to me as well on the AA flight from LGW to RDU. The announcement (from an FA, not from the flightdeck) greeted us all onto "this flight to Dallas Fort-Worth", which caused a lot of muttering and uneasy shuffling around, until a correction was announced.


User currently offlineSTT757 From United States of America, joined Mar 2000, 16693 posts, RR: 51
Reply 17, posted (7 years 8 months 17 hours ago) and read 1930 times:

I was on board a PeoplExpress 737-100 from EWR to IAD, once airborne the Flight attendents started to collect the fares (they did this on board). The got to the gentleman across from me and when it came time for him to pay for his ticket is when it was discovered he wanted to go to Dallas but was on a flight to Dulles.


Eastern Air lines flt # 701, EWR-MCO Boeing 757
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