AlexFord From United Kingdom, joined Feb 2006, 11 posts, RR: 0 Posted (7 years 4 months 12 hours ago) and read 2721 times:
Last Friday I and my family returned from our holiday in Minorca. The out and inbound flights were by Monarch Airlines (Charter not scheduled) using the A321 from Birmingham - the flights themselves were very good and Birmingham airport so much better than Luton airport, and both the out and inbound flights left and arrived early - quite impressed, but... on the outbound flight the cabin crew announced that they would be coming round with headsets and confectionery/snacks that we could purchase and then after that come around with the drinks trolley that we could purchase from - I thought fine. So the two trolleys came round and I duly brought some teas and coffees, but them after both these services had finished they announced (first ever mention on the flight or before the flight in any paperwork) that they would now be serving a hot meal. Hmm I thought - the food was duly served as well as the Coffee and tea - all for no charge. I was not impressed and if they had announced that there would be a hot meal and coffee served before the first two trolley services then I would not have brought the previously 'advertised' drinks. Anyway I asked one of the cabin crew if they normally served a hot meal and coffee on these flights and they said no it was not normal and that probably the tour operator who charted the flight had paid for it.
Anyway holiday over and time for the return flight. It crossed my mind that they may serve a hot meal but I stupidly dismissed asking if they were going to as it was a mid-afternoon flight (the outbound had been 9 AM) so I thought there was no reason to serve a meal at that time of the day, so once more the headsets/confectionery and the drinks carts were advertised but no mention of a hot meal, so I thought OK no hot meal then so I brought 4 cup a soups and some coffees and teas at around £12.00's worth! -- Then after that service much to my annoyance they announced a hot meal and coffee tea -- all of course at no extra charge. Now I cannot but see this as deliberate deceit on behalf of Monarch to allow them to sell 'Monarch' drinks/snacks as they know that if they had informed us that they would be serving a hot meal and tea/coffee (paid for by the tour operator) that the Monarch sales would have been much reduced -- I am not impressed with that and pretty disappointed that a large company should stoop to these unethical (in my mind) levels to boost sales. Anyway I am firmly forewarned to be forearmed in the future.
Ikramerica From United States of America, joined May 2005, 21320 posts, RR: 60 Reply 6, posted (7 years 4 months 2 hours ago) and read 2341 times:
It's a chartered tour, and it was the responsibility of the tour operator to inform you of what your ticket included.
It would have been nice for Monarch to tell you about the hot meal, and I think it's annoying they didn't, but why didn't your tour company tell you? You think they had a deal with Monarch to get a better rate by playing this game?
Of all the things to worry about... the Wookie has no pants.
FlyingColours From United Kingdom, joined Dec 2003, 2315 posts, RR: 11 Reply 7, posted (7 years 4 months 2 hours ago) and read 2313 times:
Well I have just a few points,
1 - Usually the order of service would be;
Headsets (we need to get the IFE on ASAP especially on short flights)
Bar & snacks (for those who want a quick nibble or are not having a meal - also allows time for the hot meals to cook if applicable)
Meal, Tea, Cofee and Juice
and of course the tax free but that one doesnt really count does it
2 - Our policy is that if we are doing a flight for another airline or tour operator (outside of the group) then hot meals are included. If you booked your flight within 48 hours of travel, again you get a meal and if you've prepaid for one then duh you get one Some tour operators within the group also request hot meals and ski flights have them too.
3 - Meals don't earn an airline very much, most carriers are looking into taking them of flights under 3.5 hours simply because the time spent on the meal service could be used on duty free which actually earns a good profit.
4 - Almost all of the time the Bar service is the first to run after headsets simply because it offers people the chance to buy wine,beer or cold drinks to go with a meal and more importantly it offers chance for the meals to cook (remember those ovens MUST be off for Takeoff). On really early flights then the breakfast is the first order of buisness.
One rule of thumb is that if you got a meal on the way out then you would probably have one on the way back - but don't kick off if you dont
As for crew, well you know a good chunk of our paycheck comes from how much we sell so at least keep that in mind the next time we have a 3 hour sales PA ....
And no, I dont work for ZB
Lifes a train racing towards you, now you can either run away or grab a chair & a beer and watch it come - Phil
DL Widget Head From United States of America, joined Apr 2000, 2062 posts, RR: 5 Reply 9, posted (7 years 3 months 4 weeks 1 day 15 hours ago) and read 2172 times:
Deceitful--no, that implies that they mislead you. In this case, they simply did not mention the hot meal part, at most, that's not being forthcoming. Anyways, it's beyond me why you had to buy anything to eat on that flight at all at those prices, it's got to be only about a 2 hour long flight.
MEA-707 From Netherlands, joined Nov 1999, 4211 posts, RR: 35 Reply 10, posted (7 years 3 months 4 weeks 1 day 11 hours ago) and read 2028 times:
yeah I think it's a bit naive from your part as well, usually on a flight with the same length and circumstances (in your case; same agency) there is comparible service. So I guess you were actually mad at yourself that you didn't ask what the service would be. I am sure the F/A's would give an honest answer.
Also it seems weird that you are upset that you got a free hot meal (and these are quite good on Monarch) which you didn't expect, while you would have been happy if you didn't.
nobody has ever died from hard work, but why take the risk?
AlexFord From United Kingdom, joined Feb 2006, 11 posts, RR: 0 Reply 11, posted (7 years 3 months 4 weeks 1 day 8 hours ago) and read 1936 times:
Quoting MEA-707 (Reply 10): Also it seems weird that you are upset that you got a free hot meal (and these are quite good on Monarch) which you didn't expect, while you would have been happy if you didn't.
No - I was not upset at all in getting a free meal the quality of which was to normal airline standards that I have experienced, what I was upset about was that I was not informed (on both flights) that there would be a free meal and drinks as in that case I would not have spent good money on drinks and soup at over-inflated prices as I would have waited for the free meal and drinks.
AlexFord From United Kingdom, joined Feb 2006, 11 posts, RR: 0 Reply 12, posted (7 years 3 months 4 weeks 1 day 8 hours ago) and read 1920 times:
Quoting FlyingColours (Reply 7): 3 - Meals don't earn an airline very much, most carriers are looking into taking them of flights under 3.5 hours simply because the time spent on the meal service could be used on duty free which actually earns a good profit.
Phil thanks for the insight and no I did not know that cabin crew were on commission as such for sales - now I know and that would also help explain the silence on the free meal and drinks.
What would have happened if I had been on one of your airlines flights? Would it have been the same story or would the cabin crew have informed the passengers that there would also be a free meal and drinks in addition to the paid round of drinks and snacks?
AlexFord From United Kingdom, joined Feb 2006, 11 posts, RR: 0 Reply 13, posted (7 years 3 months 4 weeks 1 day 8 hours ago) and read 1887 times:
Quoting DL Widget Head (Reply 9): Deceitful--no, that implies that they mislead you. In this case, they simply did not mention the hot meal part, at most, that's not being forthcoming.
"Not being forthcoming" Sounds like lawyer speak in an attempt to get a sentence reduced by diminishing the true description of the actual offence.
How about 'unethical' then as in "not conforming to approved standards of social or professional behavior".
I think that deliberately (as it seems) not telling me that I could wait a little while and get the same thing that is included in the price that I had already paid for in my flight (even though I was not told), that they have just sold me is unethical, and sorry but the word deceitful comes to mind.
The amount of money involved in this is small but that is not the point (and in fact the whole episode is minor - I just thought people may be interested) - is the seeming deliberate lack of communication carried out so that I paid for (if I wanted to buy of course) goods that would be available for the included price after they had offered the 'for sale' goods.
Would you be happy in the same situation?
If the company I work for treated customers like this then we would not last in business and I would not be particularly wish to work for them.
Jmc757 From United Kingdom, joined Mar 2000, 1296 posts, RR: 7 Reply 17, posted (7 years 3 months 4 weeks 14 hours ago) and read 1618 times:
On all charter flights I've been on they've done the bar and snack service before the meal service. What tour operator were you with? I've also always been aware of whether I'm getting a meal or not, it usually crops up a number of times in your paperwork for the holiday.
FlyingColours From United Kingdom, joined Dec 2003, 2315 posts, RR: 11 Reply 19, posted (7 years 3 months 4 weeks 13 hours ago) and read 1590 times:
Quoting AlexFord (Reply 12): What would have happened if I had been on one of your airlines flights? Would it have been the same story or would the cabin crew have informed the passengers that there would also be a free meal and drinks in addition to the paid round of drinks and snacks?
That depends on the flight supervisor (or Purser) on the day, some mention the whole deal and some don't. When I'm out on the cart people always ask "do we have a meal" or "how long till lunch", to which my reply is usually "as soon as we have finished this service".
One handy hint though is to look at your booking information, if you have ORML stamped on it then you are down as a no meal, although ORML is/was the code for Oriental Meal it now seems to be the norm for No Meals....
Sometimes we leave a large gap between the bar and the meals, on a night flight (01:00 local departure heading into the UK getting back to MAN at around 05:30L) some crew would go out with all services one after the other, everyone falls asleep and the crew have nothing to do for 3+ hours, Some other crews will go out with the headsets then the bar then duty free and an hour before landing go out with breakfast - but then again everyones informed in that case
Its the tour operators descision at the end of the day, unless you book directly with the airline.
Hope that provides some insight
Lifes a train racing towards you, now you can either run away or grab a chair & a beer and watch it come - Phil