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I'm Starting To Really Hate Aeroplan  
User currently offlineLegallykev From Canada, joined Jul 2005, 109 posts, RR: 0
Posted (7 years 11 months 1 week 1 day 20 hours ago) and read 2827 times:

Ok, so over the past year I've probably had to call aeroplan 5 times to have miles credited or corrected... Shit happens, whatever...

But today, I was going over my July Statement and saw an issue with the trip I took to HK last month in Exec. Class.

I was credited 150% miles for the YYZ to YVR leg, however I was only given 100% miles for the YVR to HKG & HKG to YYZ legs. When I booked the ticket back in May, I asked the woman at AC if I would be getting 150% miles on this trip with the class she had booked me on, and she said yes.

So I called Aeroplan this morning... After being on hold for 45 minutes, an attendent answers, says she's going to look into it, puts me on hold....after another 5 minutes of being on hold, I'm hung up on. So I call again, this time waiting "ONLY" 30 minutes... The next attendent tells me that I wasn't credited any miles because I was travelling on a C class and that I was elegible for 150% miles. I tell her that I'm pretty sure I was booked with a J fare and asked her if she could double check. Then she tells me there is no way for her to see what fare I was travelling on.... Then how did she come up with the C fare in the first place???? I don't get it!

In addition to that, I have a hard time understanding the fact that an 8500$ business class ticket gets the same amount of Miles as an economy ticket. According to AC's "Five fare options" on their website, it says:
Earn 150% Air Canada Status Miles3 (J and C booking classes)

Why is it then that they won't give me 150%....

Does anybody have an insight on this?

I can honestly say that after having experienced the AMAZING quality of service and customer satisfaction on CX, and feeling cheated once again by AC, I will most probably give my business to Oneworld from now on. This is unfortunate as I always try to promote Canadian companies especially when it comes to flying and have always wanted to see AC succeed. But when I see how they trick their customers sometimes it really doesn't make me want to give them any business.....

THERE I'VE VENTED!!! LOL  banghead 

7 replies: All unread, jump to last
 
User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 22
Reply 1, posted (7 years 11 months 1 week 1 day 20 hours ago) and read 2801 times:

Quoting Legallykev (Thread starter):
In addition to that, I have a hard time understanding the fact that an 8500$ business class ticket gets the same amount of Miles as an economy ticket. According to AC's "Five fare options" on their website, it says:
Earn 150% Air Canada Status Miles3 (J and C booking classes)

I'm a bit confused with your sentence. C booking class is executive first... did you think it was economy?

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineChrisA330 From Canada, joined Oct 1999, 630 posts, RR: 0
Reply 2, posted (7 years 11 months 1 week 1 day 18 hours ago) and read 2665 times:

It's gets confusing as not all destinations have converted to the "simplified" fares (ie: Tango Plus, Latitude etc)

An Executive Class booking within North America will get you 150% status miles.

An Executive First booking to destinations outside Europe is as follows:

J booking class 150%
C booking class 100%

http://www.aeroplan.com/earn_miles/o...rtner_details.do?Partner=AirCanada


User currently offlineLegallykev From Canada, joined Jul 2005, 109 posts, RR: 0
Reply 3, posted (7 years 11 months 1 week 1 day 17 hours ago) and read 2563 times:

Quoting ChrisA330 (Reply 2):
ChrisA330

Thanks for clarifying it.... I still think it's ridiculous though lol


User currently offlineWarreng24 From United States of America, joined Nov 2005, 707 posts, RR: 0
Reply 4, posted (7 years 11 months 1 week 1 day 8 hours ago) and read 2361 times:

You might get some more ideas/thoughts/comments/etc.. if you check the FlyerTalk boards about Aeroplan.

User currently offlineAC330 From Canada, joined Feb 2001, 335 posts, RR: 0
Reply 5, posted (7 years 11 months 1 week 1 day 8 hours ago) and read 2313 times:

I am not surprised by the information you received from Aeroplan. There are a lot of new agents recently hired that just have not yet had the time to know the difference between such things as a J and a C fare. And with respect to your comment about "How can the agent know I have a C fare but then say they do not know what kind of fare I had"...I know why this is. When an agent in Aeroplan looks at the reservation all they see is the fare class...they do not see how much was paid for the ticket or in what fare category it falls. I know I know it sounds ridiculous. To be quite honest if the agent had more experience there would be ways for them to see this information. And as far as the % of bonus miles you would recieve...well that was just a case of misinformation. The 150% bonus mileage is within North America only and on international flights bonus mileage is rarely offered on a C class fare. On the AC website you can see all the fares and fare types as well as how much you will accumulate for each fare.

AC330


User currently offlineLegallykev From Canada, joined Jul 2005, 109 posts, RR: 0
Reply 6, posted (7 years 11 months 1 week 21 hours ago) and read 2110 times:

Quoting AC330 (Reply 5):
The 150% bonus mileage is within North America only and on international flights bonus mileage is rarely offered on a C class fare. On the AC website you can see all the fares and fare types as well as how much you will accumulate for each fare

Well, I guess I'm more informed now... However, wouldn't you think that airlines today (especially AC) would want to do as much as they could to attract business travellers? Especially when it comes to things like miles which do not cost them an extra cent.

A passenger travelling in economy will most likely decide which company to fly with according to price. However business travellers will probably take other factors into consideration such as In flight service, seat features, price (more and more), but especially reaching Elite and more so, Super Elite status. These are the travellers spending real bucks on a regular basis. You would think that AC would want to try and "steal" as many business passengers as possible from other airlines.

Don't most other airlines reward Business passengers with 150% miles?


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 43
Reply 7, posted (7 years 11 months 1 week 21 hours ago) and read 2081 times:

Quoting Legallykev (Reply 6):
miles which do not cost them an extra cent.

Of course miles cost them, and are a liability to the airline (or in this case the company, Aeroplan).

Quoting Legallykev (Reply 6):
Don't most other airlines reward Business passengers with 150% miles?

No. Usually 125% on UA/US/AA etc etc. Some give 150%, some 200%. Also, many business fares such as CI D, KL/NW/KQ Z etc attract only 100% in at least some programs.

But I don't really see what your point is - different economy fares accrue different percentages according to the price, why should a C fare which costs half of full J attract the same mileage? Discount C is hardly more expensive than full Y, usually cheaper.

I'm actually very surprised more airlines aren't restricting deeply discounted business earnings to Y class level.

I'm NOT saying I like such things, but considering the fare differences, it doesn't surprise me one bit.

You could have always credited to LH with 200/225% accrual depending on status.



Air Asia Super Elite, Cebu Pacific Titanium
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