EmSeeEye From United States of America, joined Jun 2006, 508 posts, RR: 0
Reply 5, posted (8 years 11 months 8 hours ago) and read 18432 times:
Since it appears that only $50 travel vouchers were handed out they may have kept everyone on the plane to avoid having to spend time and money either putting these people in hotels or on another airline.
Unacceptable! Only one bad experience is enough to keep me off NW and that was 6 years ago.
COERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 6, posted (8 years 11 months 8 hours ago) and read 18362 times:
Quoting EmSeeEye (Reply 5): Since it appears that only $50 travel vouchers were handed out they may have kept everyone on the plane to avoid having to spend time and money either putting these people in hotels or on another airline.
Read the article, they did put them up in hotels and rebooked them. Here we go with another NW bashing thread.
I'm not bashing NW, as I'm a Elite with them. BUT, I did find it odd that the plane made and emergency landing for smoke in the cabin, and no evacuation was done. Instead it was just the opposite as NW made them wait for ten hours on a plane. You would think that NW has learned it's lesson time and time again. That airline really needs to get it's head out of it's arse sometimes.
HALFA From United States of America, joined Jan 2004, 1396 posts, RR: 14
Reply 10, posted (8 years 11 months 7 hours ago) and read 18076 times:
Quoting COERJ145 (Reply 6): Read the article, they did put them up in hotels and rebooked them. Here we go with another NW bashing thread.
I read the article and watched BOTH videos and clearly, NW bungled this one. If I were a passenger on that flight, I would be LIVID, and then to insult everyone by offering $50.00 travel vouchers for future flights of more than $200.00, is an outrage! Top it all off by lying to the media about not having any way to get people off of the plane when the video clearly shows the front door open and attached to a stairwell? Heads should roll!
That plane? If you're speaking of January 3, 1999, there were many many Northwest planes unable to get to a gate that day because the snow wasn't cleared away after a major snowstorm. I flew in on Delta that very day and we didn't have any trouble getting to the gate. I really don't remember who was at fault on that one. Northwest or DTW or both.
LTBEWR From United States of America, joined Jan 2004, 13498 posts, RR: 17
Reply 16, posted (8 years 11 months 6 hours ago) and read 17608 times:
This is unacceptable, and the compensation was a joke. To me, as I noted about another recent trapping of pax on a mx delayed flight, the FAA should set a time limit, perhaps of 2-3 hours max of how long passangers must be kept on an aircraft before they have to be removed from and put into a terminal building, in a secure area, offered food, beverages and access to the bathroom. This is especially true when the weather is very warm or cool and would be a reasoned way to deal with such issues in a civilzed way.
Flyboy7974 From United States of America, joined Jan 2003, 1540 posts, RR: 2
Reply 17, posted (8 years 11 months 5 hours ago) and read 17484 times:
Did somebody mention NWA as stupid, then I am also reminded of other redundant questions such as is the pope catholic, does a bear shit in the woods? stupid is as stupid does, so same to all those pathetic soles that support NWA.
747hogg From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 11 months 1 hour ago) and read 16467 times:
Been there..... stuck in a United DC-10 at the friggin gate with doors closed in the snow, for 7 hours back in 1979.. truly a real pisser! had a meal, saw a movie, and saw the de iceing four times. If this ever happens again, I WILL get off the plane! Jail? bring it on! Who the hell makes paying pax turn into imprisoned ant's? SCREW THE FAA AND THE AIRLINE!
Falstaff From United States of America, joined Jun 2006, 6329 posts, RR: 30
Reply 20, posted (8 years 11 months 1 hour ago) and read 16404 times:
Quoting DTW757 (Reply 13): That plane? If you're speaking of January 3, 1999, there were many many Northwest planes unable to get to a gate that day because the snow wasn't cleared away after a major snowstorm.
I wasn't aware that there was more than one. I didn't live in the DTW area at the time, but moved here shortly after that happened. I was living near STL and the only news we ever got was about TWA, which was in the St. Louis news a lot at that time.
Swaguy27 From United States of America, joined Aug 2006, 9 posts, RR: 0
Reply 22, posted (8 years 11 months 1 hour ago) and read 16015 times:
all i know is one of the employees should of just started the evac. Ten hrs yeah right more like ten minutes. I think every employee on that flight should be fired and be accountable themselves for any lawsuits that come from it. All airlines teach there crews repeatedly how to deal with crisis situations and not one employee did the right thing here. 10 hrs there is just now way that can be explained
B707Stu From United States of America, joined Feb 2005, 918 posts, RR: 4
Reply 24, posted (8 years 11 months ago) and read 15814 times:
Quoting 747hogg (Reply 19): Been there..... stuck in a United DC-10 at the friggin gate with doors closed in the snow, for 7 hours back in 1979.. truly a real pisser! had a meal, saw a movie, and saw the de iceing four times. If this ever happens again, I WILL get off the plane! Jail? bring it on! Who the hell makes paying pax turn into imprisoned ant's? SCREW THE FAA AND THE AIRLINE!
Happened to me at STL with TW on an L1011, 8 hours, de-ice, runway, de-ice, engines off, meal served, trapped like rats with smell of other aircraft kersense invading the cabin, people got sick, back to gate after 8 hours, 1 hour, re board, 1 more hour, de-ice and flight in blizzard. The most ridiculous time i ever spent on an aircraft....
: It is bad enough NW did what they did, but then to lie about it??? They clearly have no regard for their passengers - the people who pay their salarie
: Maybe they were trying to have a barbeque. Smoked passengers mmmmm. Seriously, what were they thinking? People are already nervous flying the US to UK
: Great idea! Would make my flights up to EWR much more palatable. As it is, I never know when I get on the plane here in MIA whether we'll be sitting
: One point to ponder,since this was an international flight does DLH have customs and immigrations services. Reminds me of the NW flight a few years ag
: I don't think it even applies in this case. The flight originated in the US and landed in the US....
: Ten hours....even when someone is arrested they get a chance to contact their attorney in less time. This is almost holding people against their will.
: My mistake, I thought it was LGW to MSP, then maybe someone should be charged with kidnapping.
: I didn't see that. No need to be a dick about it though.
: Is there a secret plan to age passengers and turn them into old DC9s? I'm sorry but, I'm on a roll here.
: I'm not justifying what NW did in any way... but I fly into/out of DLH quite frequently, and there really isnt much room to handle a situation like th
: Odd seeing how the flight status said it arrived back in MSP at like 12:30am, and landed in Duluth at 9 something. They couldn't have been kept on the
: I think the only policy that was changed was that now the CEO's home phone number isn't listed in the phone book. From what I remember from a Wall St
: I'd call the local media first. Sheesh, lawsuits are filed in less time. JR ~ never stuck on a Red Tail too long
: Pathetic reason. One bad experience and never to fly again, give me a break, ive flown several airlines had a bad experience, and then had an incredi
: OK, found it. An interesting read for those of you who don't recall the details. Unfortunately, Wall Street Journal is a pay-only site, but I managed
: NW lied to the media by stating that there was no way to get passengers off of the DC-10 in Duluth blaming the airport for not having adequate sized
: How can NWA continue to stay in business? Here at PFN they typically charge 100 dollars more than ASQ/FRL/COM. And when your cheapest flight outtahere
: I'm with you. Once I was on CO before it turned into the customer service jewel it is now (I believe it was 96 or 97) It was IAH-MTY on 735 and I got
: I don't feel sorry for anyone who has a bad experience with nwa...Any company that treats their employees like scumbags like nw has continually done t
: Ever flown US Scareways. They make Northwest look like British Airways! I have had good experiences on NWA, but that was back in the early 80's. I thi
: Here is a link to an article about it. http://www.globalethics.org/newsline...ssue.tmpl?articleid=01140112463163 From the article. On January 2 and 3
: Amen to that. I was stuck on a US 734 at PHL for 4hrs when I was 13, and I couldn't stand it. The f/a's made up for it by serving drinks. At take off
: You should really read the article before contributing to a thread. I suggest you read it and then think about my comment about the passengers being
: next time this happens, get on your cell phone, call the cops and report a hostage situation. that'll get the doors opened up.
: I am surprised that the passengers did not create a rukus after being kept on board for 7 hrs....or did they?? Anyupdates on that one? Isn't it so tha
: I beleive another news source stated that Northwest couldn't get them off the planes to a more comfortable area. The jetways yes can't handle a DC-10
: This was the 5th or so thread to come up on the same subject. The Moderators had deleted all the rest, but I guess they missed this one. But you'd th
: From what I remember, it was one of the worst snowstorms to ever hit the DTW region in many years. Normally they don't get that much snow in a storm.
: As bad as my experience was I swore at the time I would never do NW again and I have kept my word. A few years ago and on my ONLY NW flight during pu
: DLH has ample space to handle 255 passengers. Sure they would need to be rescreened but that is why extra security staff was brought in. With that st
: ding ding ding we have a winner!!! I think that is exactly what they did. I seem to remember a 744 to NRT from eitehr DTW or MSP that spent 29 hours
: As I recall with my event as listed above, the GD flight attendants and several of the pax (we were on the way to newark) got into a pissing contest..
: How about this, maybe NW could have flown in a fresh crew to fly those poor people out of there? If NW cared enough about their passengers, I am sure
: NW, unfortunately is not such a good airline. I just don't have a choice, alas. Since I've accrued so many miles from the WorldPerks program, and the
: I agree with this.... although DLH does have fairly new jetways, I am unsure i they would have reached a DC-10. Nevertheless... there is NOTHING in t
: If they were deleted, then how would the search function work to find them? Or do you have special powers that I don't? Like I said, no need to be a
: From an inside contact, a second plane was brought in (N235NW) but that one broke down at DLH. So they had 2 dead DC-10's - N223NW and N235NW. The ori
: I can understand the first one, since it was a smoke related emrgency and when that happens you land, period, wherever it is even marginally possible
: Please, they treat their employees like scumbags you really think they care about the flying public??????
: The plane that started this whole situation is now being permanently retired on the 11th. Joining the two listed above at MZJ. bruce