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NW Emergency Landing, Pax Kept On Plane 10 Hours  
User currently offlineLobster From Germany, joined Oct 2008, 49 posts, RR: 0
Posted (8 years 3 months 3 weeks 4 days 4 hours ago) and read 18139 times:

Flight 44 MSP-LGW made an emergency landing at DLH for smoke in cabin. No one was allowed off for ten hours. Interesting, looks like NW is at it again keeping people on their aircraft.

http://kstp.com/article/stories/S18577.html?cat=1

81 replies: All unread, showing first 25:
 
User currently offlineExpress1 From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 3 months 3 weeks 4 days 4 hours ago) and read 18101 times:

why did they need to keep pax on that flight for ten hours, i thought due to smoke in the cabin,you would evacuate everyone onboard?

dave


User currently offlineBoeing757/767 From United States of America, joined Jun 1999, 2282 posts, RR: 1
Reply 2, posted (8 years 3 months 3 weeks 4 days 4 hours ago) and read 18101 times:

Surprising, considering NW's policy was changed after that.


Free-thinking, left-leaning secularist
User currently offlineJFKLGANYC From United States of America, joined Jan 2004, 3633 posts, RR: 6
Reply 3, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 18046 times:

Again! Didn't they do this with passengers in a snowstorm for 7 hours in DTW?
Guess some things never change.

PJ


User currently offlineExpress1 From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 18046 times:

Sounds to me that North West forgot the implecations on the fire dril and when to evacuate the aircraft,stupidity got in the way i think!!!

dave


User currently offlineEmSeeEye From United States of America, joined Jun 2006, 508 posts, RR: 0
Reply 5, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 17999 times:

Since it appears that only $50 travel vouchers were handed out they may have kept everyone on the plane to avoid having to spend time and money either putting these people in hotels or on another airline.

Unacceptable! Only one bad experience is enough to keep me off NW and that was 6 years ago.


User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 6, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 17929 times:

Quoting EmSeeEye (Reply 5):
Since it appears that only $50 travel vouchers were handed out they may have kept everyone on the plane to avoid having to spend time and money either putting these people in hotels or on another airline.

Read the article, they did put them up in hotels and rebooked them. Here we go with another NW bashing thread.


User currently offlineLobster From Germany, joined Oct 2008, 49 posts, RR: 0
Reply 7, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 17889 times:

Quoting COERJ145 (Reply 6):
Here we go with another NW bashing thread.

I'm not bashing NW, as I'm a Elite with them. BUT, I did find it odd that the plane made and emergency landing for smoke in the cabin, and no evacuation was done. Instead it was just the opposite as NW made them wait for ten hours on a plane. You would think that NW has learned it's lesson time and time again. That airline really needs to get it's head out of it's arse sometimes.


User currently offlineDTW757 From United States of America, joined Oct 2003, 1595 posts, RR: 4
Reply 8, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 17805 times:

Quoting Lobster (Reply 7):
That airline really needs to get it's head out of it's arse sometimes.

Who makes the decision to evacuate? Wouldn't it be the captain?



721,2,732,3,4,5,G,8,9,741,2,3,4,752,3,762,3,4,772,3,788,D93,5,M80,D10,M11,L10,100,AB6,319,20,21,332,3,346,388,146,CR2,7,
User currently offlineEmSeeEye From United States of America, joined Jun 2006, 508 posts, RR: 0
Reply 9, posted (8 years 3 months 3 weeks 4 days 3 hours ago) and read 17769 times:

Quoting COERJ145 (Reply 6):
Read the article, they did put them up in hotels and rebooked them.

But explain the 10 hour wait in the cabin...


User currently offlineHALFA From United States of America, joined Jan 2004, 1367 posts, RR: 15
Reply 10, posted (8 years 3 months 3 weeks 4 days 2 hours ago) and read 17643 times:

Quoting COERJ145 (Reply 6):
Read the article, they did put them up in hotels and rebooked them. Here we go with another NW bashing thread.

I read the article and watched BOTH videos and clearly, NW bungled this one. If I were a passenger on that flight, I would be LIVID, and then to insult everyone by offering $50.00 travel vouchers for future flights of more than $200.00, is an outrage! Top it all off by lying to the media about not having any way to get people off of the plane when the video clearly shows the front door open and attached to a stairwell? Heads should roll!

Aloha,
HALFA



Don't mess with Texas....We just may do that!
User currently offlineContrails From United States of America, joined Oct 2000, 1834 posts, RR: 0
Reply 11, posted (8 years 3 months 3 weeks 4 days 2 hours ago) and read 17574 times:

I have a three-word suggestion to all those pax: "Class action lawsuit".

Keeping pax on a plane for 10 hours is obscene. I don't normally advocate suing people, but in this case I do.



Flying Colors Forever!
User currently offlineFalstaff From United States of America, joined Jun 2006, 6181 posts, RR: 31
Reply 12, posted (8 years 3 months 3 weeks 4 days 2 hours ago) and read 17550 times:
Support Airliners.net - become a First Class Member!

Quoting JFKLGANYC (Reply 3):
Again! Didn't they do this with passengers in a snowstorm for 7 hours in DTW?
Guess some things never change.

My former landlord was on that plane.

Quoting Contrails (Reply 11):
have a three-word suggestion to all those pax: "Class action lawsuit".

That is what he did, bought the house before I ever heard what happeded with him.



My mug slaketh over on Falstaff N503
User currently offlineDTW757 From United States of America, joined Oct 2003, 1595 posts, RR: 4
Reply 13, posted (8 years 3 months 3 weeks 4 days 2 hours ago) and read 17465 times:

Quoting Falstaff (Reply 12):
My former landlord was on that plane.

That plane? If you're speaking of January 3, 1999, there were many many Northwest planes unable to get to a gate that day because the snow wasn't cleared away after a major snowstorm. I flew in on Delta that very day and we didn't have any trouble getting to the gate. I really don't remember who was at fault on that one. Northwest or DTW or both.



721,2,732,3,4,5,G,8,9,741,2,3,4,752,3,762,3,4,772,3,788,D93,5,M80,D10,M11,L10,100,AB6,319,20,21,332,3,346,388,146,CR2,7,
User currently offlineEMBQA From United States of America, joined Oct 2003, 9364 posts, RR: 11
Reply 14, posted (8 years 3 months 3 weeks 4 days 2 hours ago) and read 17393 times:

http://www.airliners.net/discussions...eneral_aviation/read.main/2970281/

I guess the search feature was broken...?



"It's not the size of the dog in the fight, but the size of the fight in the dog"
User currently offline1rocco From United States of America, joined Dec 2003, 119 posts, RR: 0
Reply 15, posted (8 years 3 months 3 weeks 4 days 1 hour ago) and read 17266 times:

Who needs chaos?? Looks like NWA needs no help in the bad PR dept. They will take care of that themselves.

User currently offlineLTBEWR From United States of America, joined Jan 2004, 13206 posts, RR: 16
Reply 16, posted (8 years 3 months 3 weeks 4 days 1 hour ago) and read 17175 times:

This is unacceptable, and the compensation was a joke. To me, as I noted about another recent trapping of pax on a mx delayed flight, the FAA should set a time limit, perhaps of 2-3 hours max of how long passangers must be kept on an aircraft before they have to be removed from and put into a terminal building, in a secure area, offered food, beverages and access to the bathroom. This is especially true when the weather is very warm or cool and would be a reasoned way to deal with such issues in a civilzed way.

User currently offlineFlyboy7974 From United States of America, joined Jan 2003, 1540 posts, RR: 2
Reply 17, posted (8 years 3 months 3 weeks 4 days ago) and read 17051 times:

Did somebody mention NWA as stupid, then I am also reminded of other redundant questions such as is the pope catholic, does a bear shit in the woods? stupid is as stupid does, so same to all those pathetic soles that support NWA.

User currently offlineFlybynight From Norway, joined Jul 2003, 1031 posts, RR: 2
Reply 18, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 16386 times:

Quoting COERJ145 (Reply 6):
Read the article, they did put them up in hotels and rebooked them. Here we go with another NW bashing thread.

That's because they SHOULD be bashed in regards to this situation.

Did NW not learn anything from what happened in Detroit back in '99?

They deserve what negative press comes out of this.

[Edited 2006-09-06 03:34:24]


Heia Norge!
User currently offline747hogg From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 16034 times:

Been there..... stuck in a United DC-10 at the friggin gate with doors closed in the snow, for 7 hours back in 1979.. truly a real pisser! had a meal, saw a movie, and saw the de iceing four times. If this ever happens again, I WILL get off the plane! Jail? bring it on! Who the hell makes paying pax turn into imprisoned ant's? SCREW THE FAA AND THE AIRLINE!

User currently offlineFalstaff From United States of America, joined Jun 2006, 6181 posts, RR: 31
Reply 20, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 15971 times:
Support Airliners.net - become a First Class Member!

Quoting DTW757 (Reply 13):
That plane? If you're speaking of January 3, 1999, there were many many Northwest planes unable to get to a gate that day because the snow wasn't cleared away after a major snowstorm.

I wasn't aware that there was more than one. I didn't live in the DTW area at the time, but moved here shortly after that happened. I was living near STL and the only news we ever got was about TWA, which was in the St. Louis news a lot at that time.



My mug slaketh over on Falstaff N503
User currently offlineBeefstew25 From United States of America, joined Sep 2005, 675 posts, RR: 0
Reply 21, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 15674 times:

I have no idea how the crew avoided a riot. And I would love for law enforcement to try and arrest someone should they try to leave....

I would call 911 on my cell phone. NWA may be in its last throes. They are a PR nightmare.



MLB: Where you are always number one for takeoff.....
User currently offlineSwaguy27 From United States of America, joined Aug 2006, 9 posts, RR: 0
Reply 22, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 15582 times:

all i know is one of the employees should of just started the evac. Ten hrs yeah right more like ten minutes. I think every employee on that flight should be fired and be accountable themselves for any lawsuits that come from it. All airlines teach there crews repeatedly how to deal with crisis situations and not one employee did the right thing here. 10 hrs there is just now way that can be explained

User currently offlineCommavia From United States of America, joined Apr 2005, 11983 posts, RR: 62
Reply 23, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 15531 times:

Didn't they learn their lesson after that ordeal with the 757 in DTW back, what was it, 10 years ago?

User currently offlineB707Stu From United States of America, joined Feb 2005, 918 posts, RR: 4
Reply 24, posted (8 years 3 months 3 weeks 3 days 20 hours ago) and read 15381 times:

Quoting 747hogg (Reply 19):
Been there..... stuck in a United DC-10 at the friggin gate with doors closed in the snow, for 7 hours back in 1979.. truly a real pisser! had a meal, saw a movie, and saw the de iceing four times. If this ever happens again, I WILL get off the plane! Jail? bring it on! Who the hell makes paying pax turn into imprisoned ant's? SCREW THE FAA AND THE AIRLINE!

Happened to me at STL with TW on an L1011, 8 hours, de-ice, runway, de-ice, engines off, meal served, trapped like rats with smell of other aircraft kersense invading the cabin, people got sick, back to gate after 8 hours, 1 hour, re board, 1 more hour, de-ice and flight in blizzard. The most ridiculous time i ever spent on an aircraft....


25 Post contains images MattMSP767 : It is bad enough NW did what they did, but then to lie about it??? They clearly have no regard for their passengers - the people who pay their salarie
26 Starrion : Maybe they were trying to have a barbeque. Smoked passengers mmmmm. Seriously, what were they thinking? People are already nervous flying the US to UK
27 N62NA : Great idea! Would make my flights up to EWR much more palatable. As it is, I never know when I get on the plane here in MIA whether we'll be sitting
28 AirCop : One point to ponder,since this was an international flight does DLH have customs and immigrations services. Reminds me of the NW flight a few years ag
29 MattMSP767 : I don't think it even applies in this case. The flight originated in the US and landed in the US....
30 Jcavinato : Ten hours....even when someone is arrested they get a chance to contact their attorney in less time. This is almost holding people against their will.
31 AirCop : My mistake, I thought it was LGW to MSP, then maybe someone should be charged with kidnapping.
32 Post contains images Lobster : I didn't see that. No need to be a dick about it though.
33 Zippyjet : Is there a secret plan to age passengers and turn them into old DC9s? I'm sorry but, I'm on a roll here.
34 70sflyer : I'm not justifying what NW did in any way... but I fly into/out of DLH quite frequently, and there really isnt much room to handle a situation like th
35 Burnsie28 : Odd seeing how the flight status said it arrived back in MSP at like 12:30am, and landed in Duluth at 9 something. They couldn't have been kept on the
36 Cpw : I think the only policy that was changed was that now the CEO's home phone number isn't listed in the phone book. From what I remember from a Wall St
37 FlyingTexan : I'd call the local media first. Sheesh, lawsuits are filed in less time. JR ~ never stuck on a Red Tail too long
38 Post contains images Burnsie28 : Pathetic reason. One bad experience and never to fly again, give me a break, ive flown several airlines had a bad experience, and then had an incredi
39 Cpw : OK, found it. An interesting read for those of you who don't recall the details. Unfortunately, Wall Street Journal is a pay-only site, but I managed
40 HALFA : NW lied to the media by stating that there was no way to get passengers off of the DC-10 in Duluth blaming the airport for not having adequate sized
41 Post contains images BlazingCessna : How can NWA continue to stay in business? Here at PFN they typically charge 100 dollars more than ASQ/FRL/COM. And when your cheapest flight outtahere
42 Post contains images AR385 : I'm with you. Once I was on CO before it turned into the customer service jewel it is now (I believe it was 96 or 97) It was IAH-MTY on 735 and I got
43 Lucky42 : I don't feel sorry for anyone who has a bad experience with nwa...Any company that treats their employees like scumbags like nw has continually done t
44 BlazingCessna : Ever flown US Scareways. They make Northwest look like British Airways! I have had good experiences on NWA, but that was back in the early 80's. I thi
45 Post contains links DTW757 : Here is a link to an article about it. http://www.globalethics.org/newsline...ssue.tmpl?articleid=01140112463163 From the article. On January 2 and 3
46 MCOflyer : Amen to that. I was stuck on a US 734 at PHL for 4hrs when I was 13, and I couldn't stand it. The f/a's made up for it by serving drinks. At take off
47 Post contains images MattMSP767 : You should really read the article before contributing to a thread. I suggest you read it and then think about my comment about the passengers being
48 Tockeyhockey : next time this happens, get on your cell phone, call the cops and report a hostage situation. that'll get the doors opened up.
49 Qslinger : I am surprised that the passengers did not create a rukus after being kept on board for 7 hrs....or did they?? Anyupdates on that one? Isn't it so tha
50 Burnsie28 : I beleive another news source stated that Northwest couldn't get them off the planes to a more comfortable area. The jetways yes can't handle a DC-10
51 EMBQA : This was the 5th or so thread to come up on the same subject. The Moderators had deleted all the rest, but I guess they missed this one. But you'd th
52 LTBEWR : From what I remember, it was one of the worst snowstorms to ever hit the DTW region in many years. Normally they don't get that much snow in a storm.
53 EmSeeEye : As bad as my experience was I swore at the time I would never do NW again and I have kept my word. A few years ago and on my ONLY NW flight during pu
54 MattMSP767 : DLH has ample space to handle 255 passengers. Sure they would need to be rescreened but that is why extra security staff was brought in. With that st
55 EXAAUADL : ding ding ding we have a winner!!! I think that is exactly what they did. I seem to remember a 744 to NRT from eitehr DTW or MSP that spent 29 hours
56 747hogg : As I recall with my event as listed above, the GD flight attendants and several of the pax (we were on the way to newark) got into a pissing contest..
57 Jumbojet : How about this, maybe NW could have flown in a fresh crew to fly those poor people out of there? If NW cared enough about their passengers, I am sure
58 Post contains images Lostmoon744 : NW, unfortunately is not such a good airline. I just don't have a choice, alas. Since I've accrued so many miles from the WorldPerks program, and the
59 Post contains images 70sflyer : I agree with this.... although DLH does have fairly new jetways, I am unsure i they would have reached a DC-10. Nevertheless... there is NOTHING in t
60 Post contains images Lobster : If they were deleted, then how would the search function work to find them? Or do you have special powers that I don't? Like I said, no need to be a
61 Bruce : From an inside contact, a second plane was brought in (N235NW) but that one broke down at DLH. So they had 2 dead DC-10's - N223NW and N235NW. The ori
62 AR385 : I can understand the first one, since it was a smoke related emrgency and when that happens you land, period, wherever it is even marginally possible
63 Lucky42 : Please, they treat their employees like scumbags you really think they care about the flying public??????
64 Bruce : The plane that started this whole situation is now being permanently retired on the 11th. Joining the two listed above at MZJ. bruce
65 DTW757 : Which plane had the original problem?
66 Bruce : N223NW. I have been informed of this new info: This plane is not going to break down again. It is officially being retired from service this week and
67 DL Widget Head : What an appalling way to handle this incident from start to finish. I feel sorry for NW because they just can't seem to catch a break lately. IMO, the
68 777ER : Why do you think that NW don't deserve it? They kept passengers on an aircraft for 10 hours when an Emergency landing was made because of smoke in th
69 NWBOS : Keep in mind that if the plane was originally scheduled for a MSP-LGW flight, DLH is about a 30min flight from the Twin Cities, so even a 10hr hold (i
70 Philhyde : I think if you asked each passenger, they would rather be many other places than inside that aircraft. I don't know how big the terminal area is at D
71 Bruce : A "bigger picture" issue than this is aircraft maintenance. There were 2 DC-10s broken down there, not to mention all the other breakdowns. Last year
72 Rolfen : Keeping the pax for 10 hours should have caused a riot inside the plane.
73 NBGSkyGod : There is another thing that hasn't really been touched on. The airport authority may not have allowed them to deplane beacuse they were staged at a lo
74 Lucky42 : I certainly don't feel sorry for them.. They get what they deserve. They can't catch a break lately because the group running it are evil and really
75 DTW757 : Tell that to airports like Halifax and Gander who on Sept 11, 2001 welcomed thousands of displaced passengers into their facilities.
76 Nbgskygod : That was an entirely different scenario. We are talking about 1 DC-10 rather than an entire country's air traffic. I doubt the city would authorize t
77 FlyGuyDTW : This, if I am correct, is not the decision of NW. This would be the govt. of the U.S. I am not one for sticking up for NW on a lot of matters as I wa
78 DTW757 : Perhaps my thinking is wrong......but if I'm running an airport no matter what the size and I have an airplane show up with people on it. I'm going t
79 DeltaDC9 : From a user interface standpoint, yes, it is very broken. A lot of people seem to have an uncontrollable urge to be just that. Who cares? What is the
80 DL Widget Head : What's not out of the airline's control is the way they handled service recovery and compensation. NW has a long, dismal history owning up to service
81 Post contains links and images Neilalp : I didn't see anything on flightware today, but if true so long old friend! View Large View MediumPhoto © Tim de Groot - AirTeamImages
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