BA84 From Canada, joined Aug 2004, 224 posts, RR: 4 Posted (3 years 3 months 6 days 16 hours ago) and read 2631 times:
On June 22, I booked YVR-CDG-YVR with Zoom Airlines departing Oct 28.
Today I checked their website, only to discover my flight had been cancelled.
I was not informed by e-mail or phone. I found out quite by chance. I phoned their reservation centre, to be offered Oct 14, two weeks prior to my holiday period. They will refund to my credit card after 5 business days. Meanwhile, I've had to book Air Canada at $1132.
I know, I should've known better than to book with an airline which has only 4 planes. A.netters gave me good reports. Obviously, there is low demand from Western Canada to Paris after September. Buyer beware!
CPDC10-30 From United Kingdom, joined Feb 2000, 4662 posts, RR: 33 Reply 2, posted (3 years 3 months 6 days 13 hours ago) and read 2495 times:
Its too bad that Zoom plays around with thier scheduling so much, otherwise they would be a great airline and I have enjoyed my experiences with them. I've also head people having flights changed from Gatwich to Stansted at short notice.
Although I'm not a big fan of Transat, I've never heard of them doing something like that.
CNZ3 From Canada, joined Mar 2006, 110 posts, RR: 0 Reply 3, posted (3 years 3 months 6 days 10 hours ago) and read 2339 times:
They did something similar to my grandparents last year as well; they moved their flight up four hours without telling them and they missed it. Had to put up in a hotel at their own expense.
From these facts, it looks like they have a policy of not informing customers of any flight changes. On their website it says to check up on your flight 72 hours prior to departure to see if they've changed it. I can only imagine the price you would have paid on AC if you would have followed THAT policy.
It's crap like this that scares me for my dad's flight on Zoom in December, and one of the reasons I fly AC only. Anti-Zoom rant over.
Noelg From United Kingdom (England), joined Apr 2002, 2329 posts, RR: 21 Reply 4, posted (3 years 3 months 6 days 3 hours ago) and read 2073 times:
I have had a bad experience with Zoom too. It was about 12 months ago but we had serious problems with their UK office. We booked and paid for a flight and had to cancel it. The terms and conditions at the time of booking stated "If you cancel before 3 months prior to departure you will lose your deposit". This was 6 months before departure and the deposit was about £100 out of £500 for two seats.
They changed the terms and conditions in their favour after we had booked, and refused to budge, not offering us a penny back when we cancelled. We fought them for months but they were just saying "It's not our fault", even though we presented them with our original terms and conditions.
Eventually we got our money back through the small claims court here in the UK but it definitely soured our relationship with them.
I guess they're okay if it all goes smoothly, but don't expect any customer service (at least from their shoddy UK office).
RickYHM From Canada, joined Jun 2004, 140 posts, RR: 0 Reply 5, posted (3 years 3 months 6 days ago) and read 1902 times:
I booked my inlaws this summer to Glasgow with Zoom. They made two fight changes and I recieved an email with the changes booth times.
I don't know if this makes a differance, but they had bought th upgraded premium seats.
Lnglive1011yyz From Canada, joined Oct 2003, 1532 posts, RR: 23 Reply 7, posted (3 years 3 months 6 days ago) and read 1849 times:
All:
This may be an indication that they may not survive the landscape..
Customers are demanding even more up-front and after-sales support (in this case, after-sales support appears to have been zilch!), versus the real product.
take a look at the automobile industry.. Why do you think the big 3 North American companies are finding it difficult, even with some good vehicles on the market?
The after-sales support sucks, and that's why.
Zoom will not last, if they continue to do this. They aren't creating any loyal customers, of which there are lots in Canada.
Planesarecool From United Kingdom, joined Nov 2001, 3834 posts, RR: 19 Reply 8, posted (3 years 3 months 5 days 22 hours ago) and read 1748 times:
A friend of mine flew LGW-YVR with them on the very early flight (departing LGW 5:55am), and said it was great, as it enabled them to get a good 7 or 8 hours kip, and then get to Vancouver pretty much first thing in the morning, allowing them to get straight into the new timezone. Though he also said the flight was far from full, in late June. I guess most people don't see the attraction of the early departure time, and end up paying for it on the first day or two of their holiday. Having flown on the BA flight, departing LHR at around 16:30, I know I'd prefer a 5:55am departure time.
BA84 From Canada, joined Aug 2004, 224 posts, RR: 4 Reply 9, posted (3 years 3 months 5 days 4 hours ago) and read 1240 times:
Can you believe it!
Zoom just phoned me to say that they've been having problems with their reservation system. The flight YVR-CDG on Oct 28 isn't cancelled after all! In the meantime, I've booked with AC at $1132. Zoom says they'll refund me within 10 business days. The first promise was 5 days. Stay tuned.
CRJpurser From Canada, joined Feb 2006, 76 posts, RR: 1 Reply 10, posted (3 years 3 months 5 days ago) and read 1123 times:
My favourite Zoom story is the one of the flight from YYZ-LGW last summer. Apparently the flight left about 5 hours late for London. It diverted to GLA to let off some "passengers". It turns out the "passengers" were the CEO and his buddies who had to make a football match in Glasgow (Zoom sponsors Motherwell). Nobody else was allowed off in GLA (even the passengers who were connecting in LGW to go to GLA).
Passengers were told they were stopping in GLA for "technical" reasons. Finally the flight got to London about 9 hours late, no passengers with missed connections were offered any sort of compensation.
I hear a lot of the cabin crew refer to their airline as Zoo Airlines
BA84 From Canada, joined Aug 2004, 224 posts, RR: 4 Reply 11, posted (3 years 2 months 3 weeks 6 days 23 hours ago) and read 909 times:
I'm pleased to report that Zoom has given me a full refund.
Sorry, Zoom, but you lost me before I even had a chance to fly with you.
I've been checking their website. Flight delays of 24 hours are common.
With only 4 planes, a delay like that can affect the schedule for a week.
BA84
SunriseValley From Canada, joined Jul 2004, 2290 posts, RR: 1 Reply 15, posted (3 years 2 months 3 weeks 6 days 5 hours ago) and read 627 times:
Well, I will have my chance to report on Zoom in Late October. Four of us are flying YYZ-CDG-YYZ on 1-Oct returning 21-Oct. in their premium class.
Must keep a very close watch on their arrivals/ departures 36 hours in advance.
The return leg might be difficult to do since we will be on the road.
BA84 From Canada, joined Aug 2004, 224 posts, RR: 4 Reply 16, posted (3 years 2 months 3 weeks 6 days 3 hours ago) and read 555 times:
I look forward to your report. I'm sure they have a good product. It's all in the individual experience. In my case, the reservation agent was not sure of herself, putting me on hold to get info she should have had on her screen.
BA84
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