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Ryanair = The UK's Most Unprofessional Airline?  
User currently offlineRichM From United Kingdom, joined Oct 2004, 799 posts, RR: 7
Posted (8 years 1 week 3 days 7 hours ago) and read 9179 times:

I decided to check-out Ryanair.com. I stumbled across many unprofessional articles. How long has Ryanair been behaving in such way?

From a prospective customers point of view, it cannot look very good. You don't have to be a genius to see that their professionalism doesn't match that of practically every other airline in the UK that I can think of.

One may begin to question their standards in other areas too. - If they can't look half decent on their website, then what are they like behind the scenes?! - Although judging them from that alone would be rather ignorant, but one could only begin to wonder...

REF http://www.ryanair.com/site/EN/news....r=06&month=sep&story=reg-en-120906

In regards to that article, it clearly shows that they are only making bad business relations. They are effectively mocking BAA with their rather abrupt and blunt attitude towards them, this surely cannot be good from a business perspective.

What are your opinions and encounters?

I'd like to add that I have never flown with this airline and this post is based purely on what is written on their website. I am interested to hear other opinions on the matter.

Thanks.  

[Edited 2006-09-14 21:55:18]

68 replies: All unread, showing first 25:
 
User currently offlineShamrocka330 From Ireland, joined Sep 2005, 287 posts, RR: 0
Reply 1, posted (8 years 1 week 3 days 7 hours ago) and read 9148 times:

Thats how they do business my friend and it works very well for them when you consider profits and passenger numbers. Look at their website, advertisments, press conferences or discussions (MOL on Prime Time the other night is a great example) - the same aggressive, over the top, arrogant but very effective points are made each time.

What matters to Ryanair is that the ordinary Joe Bloggs thinks that their flights are cheap and cheerful, they couldn't care what anyone else thinks.



aka thebigjd (member since Sept 2001)
User currently offlineNZ560 From New Zealand, joined May 2006, 240 posts, RR: 0
Reply 2, posted (8 years 1 week 3 days 7 hours ago) and read 9107 times:

Well in NZ a couple of nights ago. They had this program on them. It was an under cover investigation were 2 reporters trained as F/A's and worked with the airline for 5 and a half months. It was a real eye opener. One brief example is that they contract out their training and the trainer told them in the event of an emergency landing not to get the person sitting in A1 to help them. The reason being that there is a bit of metal that has something to do with the door and up on crash landing there was a high risk that this bit of metal would kill the person.  Wow!  Wow!  Wow!


-OJL RIP Also to the 7 onboard
User currently offlineChiad From Norway, joined May 2006, 1153 posts, RR: 0
Reply 3, posted (8 years 1 week 3 days 7 hours ago) and read 9107 times:

I have never flown them, but I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.
I have also read some horrible stories about Ryanair and I understand that they have the department of Norwegian consumer rights on their back.
Also I've heard rumours that Ryanair takes care of their employees hardly any better than their customers. But maybe someone else here at A.net have more indepth information about this
Anyway .. being a customer I would be sure to never travel with Ryanair unless I was financially prepared for being stranded.
Ryanair have many satisfied customers simply because they got what they paid for and everything went without any incidents.
I think Ryanairs product is like an old computer: "If it starts to fail, then you are in serious trouble!"

Chiad


User currently offlineShamrocka330 From Ireland, joined Sep 2005, 287 posts, RR: 0
Reply 4, posted (8 years 1 week 3 days 7 hours ago) and read 9091 times:

The link below is the Prime Time programme from Monday night I mentioned in my post above. Its an Irish general discussion programme and tonights topic is pilot fatigue in LCC - but particularly at Ryanair. Michael O' Leary and Evan Cullen (IALPA) are in the studio. I think this clip sums up Michael O Leary and will help you better understand why their website is like the way you describe.

http://dynamic.rte.ie/av/230-2172554.smil

What do you think?



aka thebigjd (member since Sept 2001)
User currently offlineCumulus From United Kingdom, joined Aug 2006, 1402 posts, RR: 1
Reply 5, posted (8 years 1 week 3 days 7 hours ago) and read 9091 times:

Quoting RichM (Thread starter):
I'd like to add that I have never flown with this airline and this post is based purely on what is written on their website. I am interested to hear other opinions on the matter.

Anybody know where Pe@rson is? The resident in house FR spin doctor!!



What Goes Up Must Come Down, Hopefully In One Piece!
User currently offlineFlyKev From United Kingdom, joined Jan 2006, 1382 posts, RR: 1
Reply 6, posted (8 years 1 week 3 days 7 hours ago) and read 9074 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Here comes the FR bashing  Wink

FR is not a high class, professional business airline like BA.
Therefore, many of their customers are of the "lower" forms of life, and all they want is cheap flights.
This genre of Sun readers don't understand how airport negotiation works, or care. Providing they can get to spain for £15, thats all they care about.
Any publicity is good publicity as well.
Some people hate MOL's style of publicty, others love it.
It obviously works, as FR are not only a profitable airline, but loads are high and satisfaction is very good.

Im not too bothered at how the guy running the airline acts personally. As long as my safety is not comprimised, then I am happy to fly. And at £15, I cannot complain.

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineShamrocka330 From Ireland, joined Sep 2005, 287 posts, RR: 0
Reply 7, posted (8 years 1 week 3 days 7 hours ago) and read 9074 times:

Quoting NZ560 (Reply 2):
The reason being that there is a bit of metal that has something to do with the door and up on crash landing there was a high risk that this bit of metal would kill the person.

This was to do with their 737-200 fleet (which are now retired) and turned out to be untrue. Do you really think one of the most popular aircraft in the world would be allowed to fly if this was true?



aka thebigjd (member since Sept 2001)
User currently offlineDjmatthews From United Kingdom, joined Dec 1999, 213 posts, RR: 0
Reply 8, posted (8 years 1 week 3 days 7 hours ago) and read 9038 times:

Ryanair is an Irish airline, not a UK airline.  Wink

Ryanair is great if everything goes to plan, you get what you pay for. They are cheap and get you from A-B (roughly). I will always defend Ryanair for helping to drive down the costs of air travel and actually creating demand. The world (well at least Europe) has become a lot smaller and cheap with the arrival of the LCC. How many people took 'short breaks' via aeroplane 10 - 15 years ago?

A lot of the bad press probably comes from other airlines who are jealous of its profitability, and passengers that have had a bad experience. Considering the amount of people that travel with Ryanair on a daily basis, I think they do rather well.

Considering the TV documentary was filmed over 5 months or so, I personally am not worried about the findings.


User currently offlineJoost From Netherlands, joined Apr 2005, 3169 posts, RR: 4
Reply 9, posted (8 years 1 week 3 days 7 hours ago) and read 9024 times:

Quoting FlyKev (Reply 6):
Therefore, many of their customers are of the "lower" forms of life, and all they want is cheap flights.

One out of every 3 passengers flies Ryanair for business, though.

And if you're flying from anywhere in Europe to places like Alicante or Ibiza, you will find the people you describe on every airline that flies there, including all charter airlines.


User currently offlineDHHornet From United Kingdom, joined May 2006, 252 posts, RR: 0
Reply 10, posted (8 years 1 week 3 days 7 hours ago) and read 9009 times:

Quoting Shamrocka330 (Reply 1):
Thats how they do business my friend and it works very well for them when you consider profits and passenger numbers.

 yes  That is it -end of!
Like 'em or not. Bums on the seats count, and they must be getting it right. Whats the percentage of complaints to pax carried I wonder?


User currently offlineShamrocka330 From Ireland, joined Sep 2005, 287 posts, RR: 0
Reply 11, posted (8 years 1 week 3 days 7 hours ago) and read 8962 times:

Quoting DHHornet (Reply 10):
Whats the percentage of complaints to pax carried I wonder?

Would you waste your time complaining?! If you were waiting on a bus and it was an hour late would you complain to the bus company?

No.



aka thebigjd (member since Sept 2001)
User currently offlineDHHornet From United Kingdom, joined May 2006, 252 posts, RR: 0
Reply 12, posted (8 years 1 week 3 days 7 hours ago) and read 8930 times:

Quoting Shamrocka330 (Reply 11):
Would you waste your time complaining?! If you were waiting on a bus and it was an hour late would you complain to the bus company?

True!


User currently offlineDavid L From United Kingdom, joined May 1999, 9524 posts, RR: 41
Reply 13, posted (8 years 1 week 3 days 6 hours ago) and read 8878 times:

Quoting Chiad (Reply 3):
I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.

But isn't that the deal? It's a gamble. You can fly cheaply and take a chance that you aren't stranded by a cancellation or you can spend "real" money at a "real" airline and know you'll be looked after. It's no secret.

I'm sure FR would be the first to advise you that if you want guarantees then you shouldn't fly with FR. I prefer the guarantees so I fly with legacy airlines but that's no reason for me to tell others they shouldn't take cheap flights.  Smile


User currently offlineNZ560 From New Zealand, joined May 2006, 240 posts, RR: 0
Reply 14, posted (8 years 1 week 3 days 6 hours ago) and read 8878 times:

Quoting Shamrocka330 (Reply 7):
This was to do with their 737-200 fleet (which are now retired) and turned out to be untrue. Do you really think one of the most popular aircraft in the world would be allowed to fly if this was true?

Sorry. I should of put that in there but forgot. They stated that it was not true.  Smile



-OJL RIP Also to the 7 onboard
User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4124 posts, RR: 11
Reply 15, posted (8 years 1 week 3 days 5 hours ago) and read 8706 times:

Quoting Shamrocka330 (Reply 11):
Would you waste your time complaining?! If you were waiting on a bus and it was an hour late would you complain to the bus company?

Exactly. People complain that they don't get free refreshments, and that they have to scramble to get on the plane (although that is more the passengers' faults than anything else), but it's no different to getting on a rush hour bus or train - except for the fact that you WILL get a seat on FR.

Quoting Chiad (Reply 3):
I have never flown them, but I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.

I turned up at Frimley railway station on Saturday night after an evening go-karting, and found that the last train back to Guildford had been cancelled. Did i get a hotel room? No. Did i get free alternative transport? No. In fact, I didn't even get a refund. You can say "Yeah but that's different," but it really isn't. Had a paid a full fare, my train ticket would have been around £12 return. If i pay £8 return on FR from London to Cork, why should i expect a hotel room, should my flight be cancelled?

Quoting RichM (Thread starter):
I decided to check-out Ryanair.com. I stumbled across many unprofessional articles. How long has Ryanair been behaving in such way?

Jet2 have had a lot of 'unprofessional articles' on their site in the past, does that make them a bad airline?


User currently offlineA340600 From United Kingdom, joined Aug 2003, 4105 posts, RR: 51
Reply 16, posted (8 years 1 week 3 days 4 hours ago) and read 8673 times:

Oh dear, here we go again. Can we stop the FR posts, they've replaced NWDC9 threads! Do we honestly need another thread about FR's business model, it's getting rediculous. I don't like FR, never have done but instead I just book at ba.com or something and don't moan about it any more.

And if you're talking about unprofessional airlines I suggest you maybe take a look at Virgin Atlantic who have fabulous plastered everywhere and adverts that aren't exactly business-like. Then there are many others such as the Southwest girls who wore hotpants etc etc. It's just a thread picking at FR for nothing.

Sam



Despite the name I am a Boeing man through and through!
User currently offlineRichM From United Kingdom, joined Oct 2004, 799 posts, RR: 7
Reply 17, posted (8 years 1 week 2 days 23 hours ago) and read 8489 times:

Quoting A340600 (Reply 16):
It's just a thread picking at FR for nothing.

No it is not. There was no need to be rude. I posted this to hear other peoples opinions.

Quoting Planesarecool (Reply 15):
Jet2 have had a lot of 'unprofessional articles' on their site in the past, does that make them a bad airline?

I never stated, nor implied that they were a bad airline.

My intentions were NOT to to "bash" Ryanair. My first impressions (from looking at their website) were negative ones. I therefore decided to ask other members about it and now I have a different perspective on the matter.

Quoting A340600 (Reply 16):
Oh dear, here we go again.

I did search but lets face it, it's not very effective. I run a large discussion forum myself (unrelated to aviation), and we do not slaughter people to death when they decide to discuss matters that have been previously discussed. If people didn't re-discuss previous topics, there would hardly be anything to talk about. - People would miss out and not be able to post their thoughts as the previously discussed topics are likely to be archived. Therefore, in my opinion there is no real harm in re-disscusing a subject. After all, you my friend (A340600) did not have to read this thread if it didn't take your fancy. - I made the subject very clear and it was entirely your choice as to whether or not you participated in this discussion.

If you guys want to be rude, unwelcoming and insulting, then sure, flame me just for asking for opinions. Just remember that all you're doing is creating a bad atmosphere, which is certainly not in a.net's best interest.

As for the rest of you, I'd like to thank you for reading and taking the time to reply with your opinions on the subject.  

- RichM

[Edited 2006-09-15 06:29:58]

User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 18, posted (8 years 1 week 2 days 23 hours ago) and read 8477 times:

Quoting RichM (Reply 17):
As for the rest of you, I'd like to thank you for reading and taking the time to reply with your opinions on the subject

I'm just curious, since your flag is from the UK, was this the first you'd heard of Ryanair, or the first that you thought about looking into flying with them?



International Homo of Mystery
User currently offlineZKSUJ From New Zealand, joined May 2004, 7107 posts, RR: 11
Reply 19, posted (8 years 1 week 2 days 20 hours ago) and read 8362 times:

I too saw the documentary NZ560 is talking about. Quite a few things that are real eye openers.

User currently offlineCumulus From United Kingdom, joined Aug 2006, 1402 posts, RR: 1
Reply 20, posted (8 years 1 week 2 days 19 hours ago) and read 8250 times:

It seems to me that there is an ongoing argument for and against FR. The same people pipe up with their opinions and the outcome is always the same i.e "Get what you pay for", "Brilliant business model", and "The airline has some of the best load factors in Europe" etc etc.

Perhaps it's time for A.Net to create a new Forum "LCC Forum" where everyone can argue this until the "cows come home"??



What Goes Up Must Come Down, Hopefully In One Piece!
User currently offlineLumberton From United States of America, joined Jul 2005, 4708 posts, RR: 20
Reply 21, posted (8 years 1 week 2 days 17 hours ago) and read 8117 times:

Quoting Shamrocka330 (Reply 4):
I think this clip sums up Michael O Leary and will help you better understand why their website is like the way you describe.
http://dynamic.rte.ie/av/230-2172554.smil
What do you think?

Great clip! What do I think? I think that if the pilots union is going to challenge MOL to a knife fight then next time they better be represented by someone with a knife!



"When all is said and done, more will be said than done".
User currently offlineCedarjet From United Kingdom, joined May 1999, 8115 posts, RR: 53
Reply 22, posted (8 years 1 week 2 days 17 hours ago) and read 8098 times:

Quoting NZ560 (Reply 2):
The reason being that there is a bit of metal that has something to do with the door and up on crash landing there was a high risk that this bit of metal would kill the person.

While the footage is real, the information is wrong. Ryanair's 737s have the exact same interior as dozens, or even hundreds of other airlines. Do you think Boeing would build a plane where an emergency landing would impale a passenger in 1A? Completely ridiculous, and as someone knowledgable about aviation, I'm surprised you believed it. Planes go through a very thorough certification process. Believe that crappy documentary, you'll believe anything.

Quoting Chiad (Reply 3):
I have never flown them, but I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.

This has been covered, but once again, how much was the fare? You think you're entitled to a hotel room after buying a ticket for a tenner?



fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
User currently offlineRichardw From United Kingdom, joined May 2001, 3750 posts, RR: 0
Reply 23, posted (8 years 1 week 2 days 17 hours ago) and read 8098 times:

Quoting RichM (Thread starter):
I'd like to add that I have never flown with this airline and this post is based purely on what is written on their website. I am interested to hear other opinions on the matter.

Book and fly on a 'free' Ryanair flight and then come back and tell us what you think.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 24, posted (8 years 1 week 2 days 17 hours ago) and read 8089 times:

Quoting Cedarjet (Reply 22):
You think you're entitled to a hotel room after buying a ticket for a tenner?

I would, because you and I both know that the airline cannot possibly transport a planeload of passengers any distance for a tenner each, so let's not kid ourselves. A stranded passenger is a stranded passenger is a stranded passenger. If it's the airline's fault, then they should accommodate you while they sort things out.



International Homo of Mystery
25 Joost : I do not agree. There is always a risk of cancellations that causes stranded passengers. Weather-, crew- or equipment-related cancellations happen to
26 AeroWesty : I clearly stated "if it's the airline's fault." Hell, you even quoted that part of my post.
27 AlanUK : Wow! That was a very heated debate. If you don't want to see the report, that we all know! Skip to minute 20 for the debate. MOL is a vicious man, an
28 Joost : That's why I included crew- and equipment related issues in my first paragraph. But it doesn't matter. Even if it is the airline's fault, there is a
29 Joost : By the way, if they cancel the flight due to airline-related reasons within their control, they are obliged by EU law to compensate each passenger for
30 AeroWesty : If you read the rest of my post, clearly, a tenner is not going to cover the cost of transporting every passenger on the plane. The earlier implicati
31 PanHAM : yes, but they don't do it and one night is most of the times not enough because when they screw up their schedule, they have little room on next day'
32 747400F : Read EU regulation! Yes I do think that. I know MOL does not read/care about EU regulations - I hope he gets thrashed in a courtcase about this soon.
33 Post contains images RyanairCRL : you'd be really surprised. Of course it depends who you have on board. French and Belgian don't buy too much. Italian and Spanish even less. But Engl
34 EBGflyer : Let me add to the FR-bashing: The fact that Ryanair at one point (and probably still do) had a policy of only allowing 4 people with disabilities on t
35 RyanairCRL : yep, we can have a max of 4 unaccompanied wheelchair user. If there is somebody travelling with them , I can have 20 on board. why then can't I board
36 PanHAM : Did I say that it is "your" fault? It is Ryanair's responsibility to fulfil a contract, that's all. When you have a contract with Passengers to trans
37 RyanairCRL : well FR offered them to go to Charleroi instead of Hahn, the pax weren't forced to do so. Why should FR have to pay for your transport from CRL to HH
38 EBGflyer : I think you missed my point, buddy. If this really was an issue this would apply to all airlines. Don't tell me Ryanair is taking special measures fo
39 PanHAM : Because FR has a contract to transport the passengers to HHN. Simple, isn't it? And that contract has to be fulfilled in due time, tomorrow or a coup
40 Post contains images A380Heavy : My personal experience of Ryanair has been one of complete satisfaction. I can book a flight on-line in less than 10 minutes, print out my itinery and
41 EGNR : My experiences so far with Ryanair have been nothing but positive. I have flown with them twice LPL - BGY - LPL. Each time, the flights have departed
42 Post contains links Chuchoteur : I tend to dispute the GBP10.00 fares, I booked a GBP9.99 fare and once all the taxes etc were added it came out at around GBP60.00 per person/return.
43 Tolosy : Ryanair: You get what you pay! I flew Ryanair for the first time last week end! From Frankfurt Hahn to pescara. Flight was on time, nice and professio
44 Byronsterk : Infact RYR is a fully Irish airline...
45 Kazzie : Here we go again.... Ryanair: - On time flights - Friendly cabin crew (I work with them day i day out, trust me i know) - They Will help passengers..
46 RyanairCRL : a few reactions to the article : "was absolute pandemonium" "complete state of emergency with people screaming and scrambling to get out of the plane
47 Post contains links Jouy31 : Apparently, FR has no problem stranding you for 10 days ... http://www.telegraph.co.uk/news/main...l?xml=/news/2005/09/11/wryan11.xml
48 AApilot2b : When all is said and done, Ryanair is a great business, that provides an excellent service. No one can beat the airfares and they do it with the young
49 AeroWesty : Once again, that wasn't my point. My point was, which no one seems to get, is that Ryanair cannot sell seats for a tenner, or a penny, fill the cabin
50 Planesarecool : As i said in Reply 15, i was left stranded at Frimley railway station (not an area i know well, and nowhere near where i live), overnight after the l
51 AeroWesty : I'm not in a position to say, because I've never ridden Southwest Trains, do not know EU/UK law in regards to train delays, nor do I know their Contr
52 FiveMileFinal : Okay?! Totally agreeing with you on this. I take short hops on WN. When I go transcon it's either B6 or DL. On long haul flights I'm willing to spend
53 Post contains images Cactus739 : I haven't read the whole thread yet.... but I'm gonna go down a tangent, I never get to do that! Speaking from experience working for two major hotel
54 RichM : It was a question, not a statement.
55 Post contains images AeroWesty : Ah there you are, you are alive! I noticed you never took a stab at answering my question in Reply #18.
56 Planesarecool : Why, its a comparison? Both offer a transportation service, which the customer pays for. If i had paid full fare, I would have paid around £12 - I'v
57 AeroWesty : They operate under different laws and Contracts of Carriage. Take it up with your elected representatives if you have a problem with that.
58 Byronsterk : Ryanair will fly you halfway across Europe for 100,- euro's... What sort of service do you expect?
59 Jouy31 : I expect this airline to abide by regulations from the EU and the countries it operates in.
60 Planesarecool : Is there a rule that says FR have to put people in hotels should the flight be cancelled? If there was, then FR as well as EZY and many other airline
61 AeroWesty : I don't believe anyone's suggested that. Why do you keep going down this path? Just to be argumentative? The point has been made over and over, that
62 Post contains links Jouy31 : Unless I am mistaken, there definitely is, excerpt from the EU directive "Article 5 Cancellation 1. In case of cancellation of a flight, the passenge
63 Planesarecool : And if it isn't, which is the case probably around 80-90% of the time, they shouldn't have to take full responsibility. If it is, then they should, a
64 Jouy31 : Once again, in case of cancellations, whether it is the airline's fault or not only determines whether financial compensation is due. Taking care of t
65 AeroWesty : You should read Jouy31's posts carefully. An excellent contribution to this thread on what the airlines have to compensate a passenger for in the EU
66 Gearup : My experience with Ryanair is not great but then I have had some of the same issues on other carriers. In spite of that, my general impression of Ryan
67 Kazzie : yes, Thats why they offer you a free transfer and get you on the next avil flight, Or refund you the money if you choose not to travel, Like most air
68 Chuchoteur : It all comes down to your expectations. Ryanair are as safe as other airlines statistically (although I still haven't got past the fact they managed t
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