Aero0729 From United States of America, joined Jul 2006, 76 posts, RR: 0 Posted (7 years 2 months 3 weeks 6 days 17 hours ago) and read 2250 times:
Delta, Continental and Northwest (All part of SkyTeam) offer unlimited Complimentary upgrades. As a Delta Gold Medallion I have taken advantage of over 30 upgrades this year. US Airways just started unlimited upgrades. Does anyone think United will follow? I hate the segment upgrade system!
1011 From United States of America, joined Feb 2001, 315 posts, RR: 0 Reply 4, posted (7 years 2 months 3 weeks 6 days 15 hours ago) and read 2164 times:
When I was silver and Gold on DL they had the stupid segment upgrade system. Plus they wouldn't upgrade you if you had a cheap ticket. I switched to UA when they wouldn't give you full elite credit for a cheapier ticket. I was paying $500 and was only getting half credit. I switched to UA for this reason. DL got rid of that system after I lost my medallian status. I will be Premier Exec within the next couple of months. They just have the 500 mile segment upgrades. Out of 42 segments this year we were given a comp upgrade one time because another flight cancelled and they needed my seats. But at least I can sit in EP every flight. The real reason I have stayed with UA is Channel 9.
Aero0729 From United States of America, joined Jul 2006, 76 posts, RR: 0 Reply 5, posted (7 years 2 months 3 weeks 6 days 15 hours ago) and read 2145 times:
I remember how bad Delta's Skymiles and Medallion program were back in those days, but now they allow upgrades in all fares and give atleast 100% MQM on all tickets. They are also putting more first class seats on more planes, out of MCO on United there are no FC seats on Ted. I hope they do to Ted what Delta did to Song. Get rid of Ted and change some upgrade polcies and I will give UA another shot!
Laxintl From United States of America, joined May 2000, 23469 posts, RR: 50 Reply 6, posted (7 years 2 months 3 weeks 6 days 14 hours ago) and read 2143 times:
I certainly hope not.
Not only will it dilute the program elite levels, but probably cause overall revenue decline for the airline.
Remember at the moment if you want to upgrade one must trade something in for that seat, whether its a upgrade certificates, miles or cash. Giving it away from free would mean the loss of such incremental revenue, plus the likelihood of people booking lower revenue classes knowing they would likely score a free upgrade. Why book domestic F or C classes when a Y fare can have you sit upfront for zero additional outlay? This could especially hurt with the many 3 class widebodies UA utilizes.
I think the UA, and matter fact AA program (eventough they offer free upgrades to EXPs) work fine. You want an upgrade, no problem, just pay for it somehow.
From the desert to the sea, to all of Southern California
Aero0729 From United States of America, joined Jul 2006, 76 posts, RR: 0 Reply 7, posted (7 years 2 months 3 weeks 6 days 14 hours ago) and read 2118 times:
When you fly 4 times a month, you do not want to have to pay every time. I fly Delta because I love the free upgrades, they secure their customer base! They still sell FC seats as well, but they also provide a great way for their most frequent travellers to never leave the airline. They have so many 767s and 757s with a good % of FC seats compared to coach, giving a high upgrade probability.
Christao17 From Thailand, joined Apr 2005, 926 posts, RR: 9 Reply 8, posted (7 years 2 months 3 weeks 6 days 13 hours ago) and read 2077 times:
What's interesting is that there seems to be two customer expectations that, if the airlines try to cater to them, are not economically viable in the long run:
The first is that customers expect to be able to pay ridiculously low fares (below the airline's cost in many circumstances) and receive something more than just a cramped seat from point A to point B.
The second is that frequent fliers - even loyal ones - expect that in addition to paying that low fare, they should be entitled to a nearly-unlimited stream of perks. The priority check-in, priority seating, lounge access on international flights, extra baggage allowance, priority baggage handling, mileage earning bonuses, etc. are not enough - that want unlimited free upgrades, too!
As a United Mileage Plus 1K, sure I'd love to have unlimited free upgrades. At the same time, I think United's policies strike a fair balance between recognizing and rewarding my loyalty, while practicing good business sense and not devaluing their premium product.
Oh, and for those people who would make a snide remark about United not offering a "premium" product, if you don't think it is a premium product then why are you so keen to have a free upgrade?
Zrs70 From United States of America, joined exactly 13 years ago today! , 2953 posts, RR: 10 Reply 9, posted (7 years 2 months 3 weeks 6 days 13 hours ago) and read 2057 times:
UA offers confirmed advance upgrades (with e-certs) for both domestic and international travel to 1K's. I won't give that up for all the domestic free upgrades on DL/CO/NW.
Further, I can't stand the wait at the gate game, hovering at the podium, hoping an upgrade will clear. I like that on UA, both me and my companion on the same PNR will be upgraded in advance at the same time, according to whoever holds the higher (not lower) status.
Aero0729 From United States of America, joined Jul 2006, 76 posts, RR: 0 Reply 10, posted (7 years 2 months 3 weeks 6 days 13 hours ago) and read 2052 times:
I hear United is swithing to lower quality in First, while Delta is upgrading everything, even the food. Maybe Delta makes less on their Elites than United, that makes it a better value for the customer. Since when do consumers care about how much they company is mkaing on their purchase? As a god consumer, you want the best you can get for your money. Delta has done a good job turning around and look, they are profitable even with the great new Medallion program that has so many upgrade perks. Even the Carribbean and some South America cities are uncluded. I will monitor what other airlines are doing, but for now Delta seems to have the most perks in its Skymiles Medallion program.