Yegger From Canada, joined Mar 2004, 69 posts, RR: 0 Posted (7 years 10 months 2 weeks 3 days 4 hours ago) and read 3501 times:
As many of you in "airliners.net land" have realised, Air Canada is starting a YEG-LHR-YEG nonstop flight in November. A few issues have been pointed out to me regarding difficulties in booking this flight.
1) This flight does not show up when trying to book Aeroplan seats for any date in the future. Either Air Canada has not activated this, or all of the seats are already taken for every flight in the future.
2) A colleague of mine already had booked a YEG-LHR-YEG trip prior to the nonstop being announced. His routing involves a connection in YYC both ways. After the nonstop was announced, he phoned Air Canada and asked to have his flights changed to the non-stops as he is traveling on days when the nonstop is offered. He was given a very stern reminder by Air Canada reservations about their policy and the costs involving re-booking flights! Wouldn't Air Canada be happy to put him on the nonstop with no charge for making the change, being that the nonstop was announced after he booked? No connection vs. 1 connection means less chance of delay, and less chance of baggage getting lost. As well, it would will fill one seat on the nonstop and would free up two seats on two other flights. Being that Air Canada announced this flight with only about 2 months notice (and his trip occurs within the first month or two of the flight's operation), one would think that Air Canada would happy to fill a seat on an almost empty flight!
Perhaps some of you in the know about these things could explain Air Canada's actions further1?
Radarbeam From Canada, joined Mar 2002, 1310 posts, RR: 4
Reply 2, posted (7 years 10 months 2 weeks 3 days 3 hours ago) and read 3446 times:
We had some difficulty displaying the YEG-LHR flight even in our res system at aeroplan, the flight have to be displayed a certain way otherwise it won't be shown in the availability list. There is probably the same problem online.
Speaking uniquelly about aeroplan perspective here. If someone was booked YEG-XXX-LHR but then wants to be changed to the direct YEG-LHR no change fee apply however difference in fare applies.
9252fly From Canada, joined Sep 2005, 1390 posts, RR: 0
Reply 3, posted (7 years 10 months 2 weeks 3 days 2 hours ago) and read 3418 times:
You might have your friend try AC reservations again. I recall there being some internal reference to allow passengers booked to travel YEG-YYC-LHR the option of switching to the YEG-LHR non-stop(sameday). I don't believe there were any fare type restrictions to the option.
RP TPA From United States of America, joined Oct 1999, 852 posts, RR: 0
Reply 4, posted (7 years 10 months 2 weeks 3 days 1 hour ago) and read 3402 times:
Quoting 9252fly (Reply 3): You might have your friend try AC reservations again. I recall there being some internal reference to allow passengers booked to travel YEG-YYC-LHR the option of switching to the YEG-LHR non-stop(sameday). I don't believe there were any fare type restrictions to the option.
This is correct. If anyone was booked YEG-LHR on a cnx prior to AC adding that non-stop, they can have it changed to the non-stop. The change fee will be waived, although any fare difference must be paid. Basically if the same booking class is available then there is no charge at all.
Yegger From Canada, joined Mar 2004, 69 posts, RR: 0
Reply 5, posted (7 years 10 months 2 weeks 2 days 23 hours ago) and read 3339 times:
Thanks to all who have replied. The issue was that the same "fare class" was available at the time on the nonstop flight. For example, if someone was to have purchased a new ticket on the same day, the price would have been exactly the same for the connection as it was for the non-stop. My colleague was told that all normal cancelation rules and fees would apply if moving to the non stop flight! However, thanks to the feedback here, I will have him try again!!
As for Aeroplan -
Quoting Radarbeam (Reply 2): We had some difficulty displaying the YEG-LHR flight even in our res system at aeroplan, the flight have to be displayed a certain way otherwise it won't be shown in the availability list. There is probably the same problem online.
Any suggestions as to how to display the flight online? As I mentioned, we couldn't get it to display at all on any date, with or without connections to Star Alliance carriers in LHR. It was like it didn't exist at all. Any advice would be appreciated here! Thanks, Yegger
Wolsingerjet From Canada, joined Apr 2006, 348 posts, RR: 0
Reply 9, posted (7 years 10 months 1 week 1 day 8 hours ago) and read 2890 times:
AC announced a new YEG-LHR route that starts on Oct 31/06.Lets say it again,3 times weekly to start then goes to daily April 1st.The current flights from YYC only run for another week(if it doesnt rain in YYC)then it maybe longer....
ETStar From Canada, joined Jan 2004, 2103 posts, RR: 7
Reply 11, posted (7 years 10 months 1 week 1 day 4 hours ago) and read 2783 times:
Quoting Yegbey01 (Reply 10): When you check in at YEG, they will probably ask you to wait for the big bird in Edmonton rather than flying you to YYC...
Air Canada will do this? I highly doubt it ... even on 3-legger transcons, my experience has been smile, "oh my god long trip", "here you go, 3 boarding passes". If pressed, change fee and whatever comes with it.