Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Unable To Upgrade On United Flight  
User currently offlineAlexFord From United Kingdom, joined Feb 2006, 11 posts, RR: 0
Posted (8 years 1 week 4 days 5 hours ago) and read 4483 times:

At the start of the week I flew back from Washington DC to Heathrow with United. I checked in on-line 24 hours before the flight and was offered and upgrade to Economy Plus for $89.00. Great I thought not a bad price for a night flight to get a bit more leg room. So I said 'yes' and selected seats 15C and D for my colleague (near the bulkhead and by the overwing doors, so lots of leg room). On the next page I went to pay for them... but... the site would only let me pay with a credit or debit card that has a billing address in the USA or Canada..AH! OK. I don't have that being a UK citizen. Annoying the site does not say that before I got to that page! Anyway, I rung United and they said that was the case -- only USA billing address cards can be used. If I wanted to upgrade to First Class I could pay on my card, but not for any other class's! To cut a long story short an American friend paid for the upgrade on his USA billing address card and I gave him cash out of a cash dispenser. Of course by the time I got back on the site 15 C and D had gone, but I got 18 F and G, not as good but still in Economy Plus. I guess this restriction is some kind of fraud prevention or similar, but does anybody actually know the reason for this, on the face of it, silly restriction that actually stops people paying the airline more money? It was all most frustrating and I wasted several hours trying to sort it. I spoke to an American friend about this and he said he had the exact same issue with British Airways when flying back from the UK to the US and the only way he could sort it was to ring up BA in the USA and pay for it that way, but in my case the United reps did not tell me I could ring up United in the UK and pay for it that way, and besides they told me the 'instant upgrade offers' only appear on the site so probably a phone call to the UK would not have worked.

Anybody know the actually reason for this 'anomaly'?

Alex Ford

Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Woman Trys To Open Door On United Flight? posted Thu Aug 4 2005 06:27:55 by Clickhappy
JetBlue To HOU On 9/7 - 7am Flight Or RON? posted Thu Aug 31 2006 05:21:59 by Philhyde
QF B744 Forced To Return To AKL On LAX Flight posted Wed Nov 16 2005 08:40:44 by 777ER
Possible To Connect On A VS Flight Out Of Europe? posted Tue Feb 17 2004 11:10:05 by Sjoerd
Can You Use Miles To Upgrade On BA? posted Mon Dec 22 2003 18:23:03 by AV8AJET
Anthrax Scare @ SJC On United Flight posted Sun Oct 14 2001 02:15:03 by Modesto2
Afraid To Fly On Long Flight To Paris posted Mon Aug 13 2001 23:23:34 by Me1987
What To Expect On A TAP Flight? posted Fri May 25 2001 17:35:36 by Nummer1_98
Los Angeles To London On United posted Sat Mar 10 2001 16:50:35 by Aspen1
What To Do On A Long Flight? posted Wed Jun 9 1999 04:41:06 by Mish1234