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Luggage Issues With Bangkok's New Airport  
User currently offlineChulalongkorn From United States of America, joined Aug 2005, 58 posts, RR: 0
Posted (9 years 4 months 2 weeks 1 day ago) and read 4990 times:

Last Thursday, Sept 28th, which was the opening day of Bangkok's new airport, my family flew BKK-HKG-SFO on TG and SQ, and 2 of our 6 checked bags didn't make it home until today. I heard from our family in Bangkok that there were many luggage problems, with delays of bags arriving at the airport, some took as long as 2 hrs to get to the baggage claim. I was wondering if anyone else experienced any luggage problems flying out of Suvarnabhumi?

Looks like the problems are being addressed: http://sg.biz.yahoo.com/060929/1/43qr6.html

In my opionion, the airport is not ready to be open. It is just a shell of an airport. The airconditioner was not working, the directory signs don't make sense, the chairs they chose to use at the gates are horrible uncushioned metal frames. Unbelievable. Though the art and the size are impressive, I wish I would've flown out a day earlier from Don Muang, the old airport, which I'm already missing dearly.


"feast like a sultan I do... treasures of flesh never few" - MJK
11 replies: All unread, jump to last
User currently offlineDEVILFISH From Philippines, joined Jan 2006, 5416 posts, RR: 1
Reply 1, posted (9 years 4 months 2 weeks 23 hours ago) and read 4928 times:

Quoting Chulalongkorn (Thread starter):

In my opionion, the airport is not ready to be open...... Unbelievable.

Major teething problems do not usually surface during light traffic dryruns. The decision to do away with the "grand" opening ceremony was well-advised. But in due time, Suvarnabhumi would grow on people.

"Everyone is entitled to my opinion." - Garfield
User currently offline9MMAR From Malaysia, joined Jul 2006, 2110 posts, RR: 17
Reply 2, posted (9 years 4 months 1 week 6 hours ago) and read 4712 times:

A recent development over the baggage handling chaos at Suvarnabhumi. Looks like a lot have to be done.

Teething problems at Bangkok's new airport result in 1,200 lost bags over the weekend

BANGKOK, Thailand (AP) - Glitches with the baggage handling system at Thailand's new international airport resulted in 1,200 pieces of luggage missing their flights over the weekend, an airport official said Sunday.

The computerized system went down for an hour Saturday, requiring the airport to call in 50 soldiers to help manually direct 6,700 bags to outgoing flights, said Somchai Sawasdeepon, vice president of the Thai airport authority, Airports of Thailand.

The spacious, modern new airport opened Sept. 28 and has faced persistent problems with its computerized luggage sorting system. On Saturday, the system temporarily failed to read barcode tags, making it unable to automatically direct luggage.

More than 25 domestic and international flights were affected by the problem, including Thai Airways, Cathay Pacific, Vietnam Airlines, China Airlines and Bangkok Airways.

Somchai said that by Sunday all the bags had been sent to their owners.

The Bangkok Post reported Sunday that baggage problems had forced Thai Airways to dole out millions of baht (hundreds of thousands of dollars, euros) in compensation to travelers since the airport opened.

Somchai declined to discuss details of compensation payouts, saying only that compensations costs were "still under the accepted standard'' and described the costs as a "normal part of airline operations.''

Somchai also said the airport was considering building more public bathrooms in response to criticism that there was a shortage of toilets at the facility.

Suvarnabhumi, which replaced the aging, overcrowded Don Muang airport, is capable of handling 45 million passengers per year.-AP

User currently offlineCardiffairtaxi From United Kingdom, joined Mar 2006, 303 posts, RR: 0
Reply 3, posted (9 years 4 months 1 week 5 hours ago) and read 4686 times:

My friend routed through there on Friday evening,inbound to LHR from SYD.He was not impressed at all!He said there was a near riot on the aircraft,when passengers travelling on to LHR were asked to stay on the aircraft!Eventually they were let off to stretch their legs,but he said there were no lounges open,a 20 minute walk to main terminal,and also the ceiling had not been finished.

User currently offlineStandby87 From Switzerland, joined Jul 2001, 536 posts, RR: 3
Reply 4, posted (9 years 4 months 1 week 4 hours ago) and read 4632 times:

I was wondering when a "Baggage Chaos at New Bangkok Airport" thread would appear  mischievous 

It's Deja-Vu all over again.

Chep Lap Kok and the new Denver Airport had similar problems.

My sympathies to the passengers affected - I have to say I flew into Kansai Osaka shortly after it opened and it was a smooth and seamless experience.

Someone please ask the Japanese how they do it!

User currently offlineBill142 From Australia, joined Aug 2004, 8499 posts, RR: 8
Reply 5, posted (9 years 4 months 1 week 3 hours ago) and read 4600 times:

Quoting Standby87 (Reply 4):
Someone please ask the Japanese how they do it!

Thai's operate on Thai Time. It's done when it's done.

User currently offlineA342 From Germany, joined Jul 2005, 4927 posts, RR: 3
Reply 6, posted (9 years 4 months 1 week 3 hours ago) and read 4597 times:

Quoting Standby87 (Reply 4):
It's Deja-Vu all over again.

Chep Lap Kok and the new Denver Airport had similar problems.

Also at MAD's new T4 etc. I think it will be soon sorted out. Nothing unusual.

Exceptions confirm the rule.
User currently offlineLewis From Greece, joined Jul 1999, 3762 posts, RR: 4
Reply 7, posted (9 years 4 months 1 week 2 hours ago) and read 4554 times:

The new Athens Airport had serious problems during the first days, especially with luggage. It won't last for very long.

User currently offlineHamster From United States of America, joined Sep 2006, 212 posts, RR: 0
Reply 8, posted (9 years 4 months 1 week 2 hours ago) and read 4535 times:

Was just in Thailand and HK in May. The old seemed okay. I guess new equals progress.

User currently offlineN754PR From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 4 months 1 week 2 hours ago) and read 4515 times:

Japan.... well at least HKG did not sink! (BKK may be taken over by the dead but thats another story)

User currently offlineElite From Hong Kong, joined Jun 2006, 3029 posts, RR: 10
Reply 10, posted (9 years 4 months 1 week 1 hour ago) and read 4499 times:

There were problems in HKG too when CLK Airport first opened.

User currently offlineSatx From United States of America, joined Apr 2005, 2840 posts, RR: 6
Reply 11, posted (9 years 4 months 6 days 17 hours ago) and read 4376 times:

Quoting N754PR (Reply 9):
Japan.... well at least HKG did not sink! (BKK may be taken over by the dead but thats another story)

LOL. Funny observation. Still, I can't talk about the airports in most countries simply because many of the worst examples are right here in my own home country. Outside of a few rare examples like SFO, US airports are really nothing to be proud of. LHR easily takes the cake as worst airport I've ever been through though.

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