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Need Urgent Help! I Reserved A Window Seat But....  
User currently offlineRootsAir From Costa Rica, joined Feb 2005, 4186 posts, RR: 40
Posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7926 times:

I booked my GVA-AMS-LIM flight back in February.
I thought that would be enough time to get a good ticket price. When I booked my E-ticket. I also booked a window seat.

Well tonight I went to checked in at GVA. i always like to check in the night before to avoid the long queues before the flight and to get ahead of others and book a window seat. till now its always happened.

Well tonight in the chheck in they told me at the counter that it would not be possible to get anything else than the two middle seats in the MD 11's 2-4-3 configuratzion because the window seats were blocked!
Now as far as I am concerned i booked a window seat so it is to the airline to respond to my request.
They told me I would have to ask a change at the counter in the boarding gate.

I would like to know, from a.net what I can possibly do to get the windwo seat I reserved while booking. My argument will be that I am claustrophobic but I don't know if it will be enough. What are my rights in this situation,

Regards

BM

[Edited 2006-10-02 22:11:08]


A man without the knowledge of his past history,culture and origins is like a tree without roots
40 replies: All unread, showing first 25:
 
User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8539 posts, RR: 13
Reply 1, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7905 times:
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Quoting RootsAir (Thread starter):
What are my rights in this situation,

absolutely none I am afraid - seating requests are exactly that .. requests ... airlines can ( and do ) change them all the time for a variety of reasons - the need to seat a group of people together , the need to accommodate pax with disabilities , a request from a high tier frequent flyer for 'your seat' , a/c substitution etc etc . Your ticket is not a contract for a specific seat .... just go early to check in with a nice attitude and hope for the best .


Good luck



Moderation in all things ... including moderation ;-)
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7905 times:

Two Things:

1. You say you booked a window seat in Feb. But in reality you booked a seat, right, and perhaps made a request.

You don't say what airline, but from what I understand most allow advance seat selection 90 days prior to departure.

Couldn't you have called or gone on-line?

2.

Quoting RootsAir (Thread starter):
always like to check in the night before to avoid the long queues before the flight and to get ahead of others and book a window seat. till now its always happened.

Here you contradict yourself....

Could you clarify this?


User currently offlineMatt72033 From United Kingdom, joined May 2005, 1617 posts, RR: 4
Reply 3, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7896 times:

im pretty sure that they can put you in any seat that they choose

you have no "right" to a window seat! and its not really their problem if your claustrophobic!

just accept what your given!


User currently offlineEI787 From Ireland, joined Jan 2006, 1513 posts, RR: 21
Reply 4, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7862 times:
Support Airliners.net - become a First Class Member!

I'm guessing you're flying with KLM.

From their website:

Quote:
4. SEATING
Carrier will endeavour to honour advance seating assignments. Carrier reserves the right to change such seat assignments, even after boarding of the aircraft, for operational, safety or security reasons.

http://www.klm.com/travel/ie_en/meta...tions_carriage/article_6_to_10.htm

As you can see, there is really nothing you can do! It's just bad luck! Sorry! Hope you have a good flight.


User currently offlineBAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 5, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7843 times:

Where is this 'urgent help' that is supposedly required?

I think someone needs to take a dose of perspective.



I need to get laid
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7814 times:

Quoting EI787 (Reply 4):
Quote:
4. SEATING
Carrier will endeavour to honour advance seating assignments. Carrier reserves the right to change such seat assignments, even after boarding of the aircraft, for operational, safety or security reasons.

http://www.klm.com/travel/ie_en/meta...tions_carriage/article_6_to_10.htm

As you can see, there is really nothing you can do! It's just bad luck! Sorry! Hope you have a good flight.

Ok, if it was KL, I know that they allow seat assignment 90 days ahead of departure, why didn't you just go on-line and book it then instead of showing up at the airport and trying there?


User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8539 posts, RR: 13
Reply 7, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7800 times:
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Quoting BAxMAN (Reply 5):
I think someone needs to take a dose of perspective.

...and I think someone needs to show a little understanding - the OP is claustrophobic

While I have to admit that for me it is nice ,but not crucial , to get my preferred seating ( aisle please - I get restless on long flights ) and that I have no sympathy with people who bitch about their seating for ego reasons ( "the airline dared to move me from 1A to 2A - don't they know my ff status ?" ) I do feel for people who have genuine reasons for wanting a particular type of seat - and phobias are not something that people have much control over



Moderation in all things ... including moderation ;-)
User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8539 posts, RR: 13
Reply 8, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7781 times:
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Quoting Dtwclipper (Reply 6):
why didn't you just go on-line and book it then instead of showing up at the airport and trying there?

because if you read his original post you will see that he already put his seating request in back in February when he made his reservation - he thought he already had the seat he wanted .



Moderation in all things ... including moderation ;-)
User currently offlineMatt72033 From United Kingdom, joined May 2005, 1617 posts, RR: 4
Reply 9, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7764 times:

Quoting Kiwiandrew (Reply 7):
...and I think someone needs to show a little understanding - the OP is claustrophobic

i thought that was just what he was going to use as an argument tp get his own way......in which case he'd be better off with an aisle seat anyway!


User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7764 times:

Quoting Kiwiandrew (Reply 8):
because if you read his original post you will see that he already put his seating request in back in February when he made his reservation - he thought he already had the seat he wanted .

I did, but found it contradictory.

He then he says:

Quoting RootsAir (Thread starter):
i always like to check in the night before to avoid the long queues before the flight and to get ahead of others and book a window seat.

So it doesn't make sense.


He was just lucky in the past, but from now on should know to reserve seats when they become available.


User currently offline777STL From United States of America, joined Dec 2004, 3546 posts, RR: 3
Reply 11, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7699 times:

Rights? You have no rights. They guarantee you transport and not much else, and definitely not a specific seat.

What leg of your journey is this, AMS-LIM? If it's GVA-AMS, I'd say tough it out, that can't be that long of a flight. If it's AMS-LIM, find a ticket agent and ask as nicely as you can if she can change your seating assignment because you have claustrophobia.



PHX based
User currently offlineBond007 From United States of America, joined Mar 2005, 5397 posts, RR: 8
Reply 12, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7699 times:

Quoting Matt72033 (Reply 9):
i thought that was just what he was going to use as an argument tp get his own way......in which case he'd be better off with an aisle seat anyway!

Right! A window seat is hardly the least claustrophobic experience...one could argue it's the most!

A small tube filled with 200 passengers, all with elbows (and other parts) touching, is hardly an environment for a person with claustrophobia.

Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlineMANmatt From United Kingdom, joined Apr 2004, 969 posts, RR: 6
Reply 13, posted (7 years 9 months 3 weeks 4 days 2 hours ago) and read 7653 times:

Quoting RootsAir (Thread starter):
my request

As has already been pointed out, this is a request. I deal with this every day on my KL flights out of MAN. The answer is no. Unless when you requested a seat you were given a specifc seat number then that is all it is, a request and that a seat is not guaranteed until check in. Im sorry you have been stuck in the middle. I would try again in the morning or when you land in AMS go to either Transfer 4 on D pier (assuming your GVA flight lands there) or try at the gate for a seat change if some passengers misconnect.

Hope that helps.

Matt


User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 14, posted (7 years 9 months 3 weeks 4 days 1 hour ago) and read 7567 times:

Quoting RootsAir (Thread starter):
will be that I am claustrophobic but I don't know if it will be enough.

Well, if you're claustrophobic, the window seat is the LAST place you would want to be sitting, when you're claustrophobic you feel like you can't escape, that things are closing in... so why would you want one or two people blocking your exit, while you're trapped at the window?

Also, an airline guarantees you transport from point A, to point B. This is the service you are paying for. Where they seat you, is not what you pay for. If by chance, you had paid a premium for this window seat, then by all means you are entitled to it... but it seems that all you paid for was a seat on the aircraft, to get you to your destination.

In all honesty, I think if you get to the airport soon enough, you'll easily be able to secure yourself a window seat. Many airlines hold a certain number of seats until the day of departure, so that they can accomadate for things such as seating people together and such, for those who didn't have prior seating arrangements made at the time of check in.

Best of luck to you!


User currently offlineQantas767 From Australia, joined Jul 2000, 101 posts, RR: 2
Reply 15, posted (7 years 9 months 3 weeks 4 days ago) and read 7524 times:

Worst case you still get to where you want to go...


IF IT DON'T HOVER - DON'T BOTHER
User currently offline777STL From United States of America, joined Dec 2004, 3546 posts, RR: 3
Reply 16, posted (7 years 9 months 3 weeks 3 days 23 hours ago) and read 7448 times:

Quoting Bridogger6 (Reply 14):
Well, if you're claustrophobic, the window seat is the LAST place you would want to be sitting, when you're claustrophobic you feel like you can't escape, that things are closing in... so why would you want one or two people blocking your exit, while you're trapped at the window?

I'd imagine being able to look out the window makes his claustrophobia somewhat barable. Either that or its a bullsht excuse for wanting a window seat.



PHX based
User currently offlineYVRtoYYZ From Canada, joined Mar 2004, 656 posts, RR: 0
Reply 17, posted (7 years 9 months 3 weeks 3 days 21 hours ago) and read 7369 times:

Mentioning claustrophobia could backfire as it now becomes a "medical" issue and the carrier could refuse transport based on that statement.

-YVRtoYYZ


User currently offlineFlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 12
Reply 18, posted (7 years 9 months 3 weeks 3 days 20 hours ago) and read 7291 times:

Believe me, as somebody who get claustrophobic in planes, the window seat is the best seat for me. It's something about being able to look out the window and seeing all the open space that settles me. That being said, I can handle (albeit uncomfortably) the aisle as long as the person next to me doesn't invade my space too much and there isn't a constant stream of people going up and down the aisle. But put me in a middle seat and I will start having a problem and can hyperventilate and pass out. It has happened before.

So if the OP really is claustrophobic, he has my sympathy and understanding how the window seat makes it better. But if he isn't, I would hope that he doesn't try to use it as an excuse and make it harder for people who really do have a problem to get their needed seats.



Semper ubi sub ubi.
User currently offlineLuisde8cd From Pitcairn Islands, joined Aug 2004, 2570 posts, RR: 31
Reply 19, posted (7 years 9 months 3 weeks 3 days 20 hours ago) and read 7277 times:

Forget the window, enjoy the MD11!

Saludos desde Caracas,
Luis


User currently offlineRunway23 From US Minor Outlying Islands, joined Jan 2005, 2180 posts, RR: 36
Reply 20, posted (7 years 9 months 3 weeks 3 days 20 hours ago) and read 7270 times:

If you booked your flight and asked for a seat in February they will have noted your request but by no means assigned you to one. Infact such requests are only useful if someone or the system uses them. In reality that rarely happens.

On KLM you can reserve seats 90 days in advance. Which means if your flight is tomorrow you could have reserved it around the beginning of July only.

Reality is however that by what you have given like information they never gave you a seat number as you never asked. Even if that was the case, KLM can and does regularly bump people to let Platinums/Golds/Silvers get seats they desire in Y as they represent a larger value for the company on the long-run to somebody who has nothing.

Your rights are therefore nonexistant as they are not part of your contract of carriage. Your contract states they will get you from Point A to Point B via Point C, which they will do. Nothing else.


User currently offlineLamedianaranja From Venezuela, joined Nov 2004, 1246 posts, RR: 21
Reply 21, posted (7 years 9 months 3 weeks 3 days 17 hours ago) and read 7149 times:

I really hope you were able to switch seats in AMS. Even if at the transfer desks there was no window available it is always a good idea to keep trying even at the gate.

The flights is slightly overbooked (by 14) and still has some seats in C-class, only 2 misconnecting passengers at this moment, so who knows they'll be able to help you.

And... a smile and a really nice attitude do wonders at that point, remember! After dealing with screaming, demanding, insulting passengers it makes a change for us groundstaff to encounter a nice person and we'll do our very best to help such a one

[Edited 2006-10-03 08:04:25]


I wish that all skies were orange and blue!!
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 22, posted (7 years 9 months 3 weeks 3 days 17 hours ago) and read 7125 times:

Quoting RootsAir (Thread starter):
Now as far as I am concerned i booked a window seat so it is to the airline to respond to my request.
They told me I would have to ask a change at the counter in the boarding gate.

The ONLY thing that is guaranteed by an airline ticket purchase is the price of the transportation. Seat assignment, the date the transportation is actually provided, the airline that actually provides the transportation, meals, movies, staffing levels, IFE...EVEYRTHING....nothing is guaranteed. The contract of carriage for every airline releases them from any obligation of any kind, except for transporting you for a certain price.

That's not to say it isn't bad customer service to change seats after confirming one to a customer. But the airline does what it feels it needs to do for operational reasons and you, as the customer, have absolutely no recourse.

For travel within the US (which I realize yours is not..i'm on a roll here), the ONLY federally mandated compensation from airline to passenger is required when an customer is properly checked-in and is involuntarily denied boarding on a flight that operates. Any other compensation is at the discretion of the airline. Most US airlines publish Customer Service Plans which spell out what the airline will and will not do in different situations, but even those plans are not enforceable because it is the Contract of Carriage (which absolutely nobody reads) that dictates what happens between the customer and the company.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 9 months 3 weeks 3 days 16 hours ago) and read 7099 times:

Sorry you did not get the request. I will put notes in bookings advsing if a passenger is like yourself to try and help, but as much as i can do, seat request are just that, requests and i advise it may change.

Daniel


User currently offlineHBJZA From Switzerland, joined Jan 2006, 376 posts, RR: 0
Reply 24, posted (7 years 9 months 3 weeks 3 days 11 hours ago) and read 6938 times:

Quoting 777STL (Reply 11):
What leg of your journey is this, AMS-LIM? If it's GVA-AMS, I'd say tough it out, that can't be that long of a flight. If it's AMS-LIM, find a ticket agent and ask as nicely as you can if she can change your seating assignment because you have claustrophobia.

Why bother asking ???? He is of course talking about the AMS-LIM flight because I hardly doubt that KL is operating the GVA-AMS with the MD-11 ???? Biggest would be a 737 and as he says he's been allocated to a center 2-4-2 seat, he is talking about the AMS-LIM.

Enjoy your flight and instead of watching the landscape (ocean), watch the flight attendants........


25 TPAnx : FWIW, I had very little luck dealing with KLM in trying to resolve a seating problem on an AMS-DTW flight. After checking in, my wife and I noticed th
26 Post contains images Lamedianaranja : If it can't be done it can't be done. It's not easy to switch people around and sometimes the puzzle can just not be solved. These referrals are in c
27 A340600 : But surely they would put you on an aisle then (if they do eventually change it)? They are far more spacey than the window, Sam
28 ManchesterMAN : When you book with KLM on klm.com they ask you your seating pref, i.e. window or aisle. However you canot reserve specific seats when booking on klm.c
29 MBMBOS : I am very claustrophobic and I always book a window seat. It doesn't seem rational, but if I can sit by a window a look at the great expanse outside
30 F22KA : The secret is to be nice. Smile as much as you can, otherwise you might end up on the spare tire. It happened to a friend of mine. The worst part was
31 SpeedBird203 : Unfortunatly, Yes they are just requests, I haven't experienced a move but i have been on a flight where someone was moved, And the reason was because
32 Bobski : I suffer from mild claustrophobia, and I always pick a window seat if possible. You can look outside at the open space and it makes the experience mo
33 Boeing727flyer : I am sorry to say you have no rights. I had this happen to me and I lucked out as American upgraded me to Business so I could get a window. All I can
34 VS11 : Often before long-haul flights, check-in agents at airports cannot book seats until the 3-4 hours immediately before the flight. This is done to give
35 777STL : How was I supposed to know that? I don't care enough to look it up nor am I a KL fanboy. And I've seen stranger routes on widebodies before.
36 JGPH1A : It's more than that these days, most carriers can support ASR up to system range ie. 330-355 days prior to departure. They just limit how much of the
37 Schipholjfk : RELAX dude... the guy is frustrated. If you have nothing better to say, then just keep quite. But don't be obnoxious... we all understand there is no
38 Ksmd11 : I've flown KLM may times as i am a huge MD11 fan. Virtually every time i have flown with them on any aircraft and in any class they have been unable t
39 LH492 : Hey, this happened to me on a few occasions as well, but in most cases, I was still able to get a windowseat, and that´s how you do it. Go to the che
40 BAxMAN : Thanks, 'dude' ! I'll share it with the OP. He needs it more than me.
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