Salomon From Canada, joined Jun 2006, 205 posts, RR: 0 Posted (8 years 5 months 4 days 13 hours ago) and read 6724 times:
The Globe and mail has released over 100 pages of internal emails related to the lawsuit with Air Canada that is now settled. The Westjet executives were using some ex-Air Canada employee passwords to get route loads on the employee website. Click here
CXH From Canada, joined Oct 2004, 147 posts, RR: 0
Reply 4, posted (8 years 5 months 4 days 6 hours ago) and read 6400 times:
Skimming through the PDF I notice a lot of future load factors for Air Canada, including asian routes, and the oversold seat counts. If there was any doubt, it shows this case was far beyond counting pax at gates!
Jamincan From Canada, joined Aug 2006, 778 posts, RR: 0
Reply 10, posted (8 years 5 months 4 days 2 hours ago) and read 6073 times:
I'd say that his e-mails speak pretty clearly on their own without the Globe & Mail article. It's also obvious from the e-mails that he knew what he was doing was wrong. That said, corporate espionage is a fact of life these days, and he just happened to be one of the ones that got caught. Does it paint a bad face on him? Yeah, but then I'm pretty sure most corporate executives have their skeletons as well.
Commavia From United States of America, joined Apr 2005, 12231 posts, RR: 62
Reply 11, posted (8 years 5 months 4 days ago) and read 5982 times:
If real -- which I don't see any reason it isn't -- this document is pretty disturbing. It looks like the WestJet people -- all the way to, incontrovertibly, the CEO -- knew what they were doing was wrong and want to keep it "hush hush" so as "not to tip [their] hand." They also actively sought out private, confidential internal data from Air Canada on flight loads and acted on them by discussing schedule changes on routes like YYZ-YYJ to combat Air Canada/Zip flights.
This is just absolutely, completely, and in every way disgraceful.
ETStar From Canada, joined Jan 2004, 2103 posts, RR: 7
Reply 12, posted (8 years 5 months 4 days ago) and read 5949 times:
This really has changed my view of Westjet's leaders. Reading through all 99 pages, I could not believe that the espionage had gone to this extent and for so long, and that it had such detailed information. They were making decisions based on their findings through the "hole", as their IT guy described it. It also appears that not only did they know what they were doing was wrong, but they had also taken steps to make their conversations "off the record" through the use of their ISPs. Then there was also that message about being able to get data out of Westjet and into one of the guys' home systems, and trying to get clearance from the company's internal audit...
And of course, this was not limited to Air Canada. They appear to have had info on Jetsgo as well.
Swissy From Switzerland, joined Jan 2005, 1739 posts, RR: 4
Reply 16, posted (8 years 5 months 3 days 14 hours ago) and read 5676 times:
Quoting Jamincan (Reply 10): That said, corporate espionage is a fact of life these days, and he just happened to be one of the ones that got caught
For sure, we are in the 21 century, however if "you" (WS) are pretending to be the clean, white, innocent sheep in public and then you get hit with sh.. like that..... Remember there is a difference between having an WS employee on AC gates and count the pax versus using illegal access to the AC computer system.....
YOW From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 5 months 3 days 13 hours ago) and read 5638 times:
Quoting Salomon (Reply 3): Some sections are pretty interesting. Especially when Marc Hill wrote that Michel Leblanc was lying about load factors
We all knew Leblanc was a fibber, but Hill actually knew exactly by how much he was skewing his numbers.
Quoting ETStar (Reply 12): And of course, this was not limited to Air Canada. They appear to have had info on Jetsgo as well.
And CanJet too.
Quoting YWG (Reply 13): From my past expirences of non-reving with AC, those flight loads RARELY reflect actual loads. Often they're about 10% higher.
Remember, this is data 'stolen' from 2003/2004, AC's loads have grown +10% since then. Also, many of Hill's e-mails were referring to seat load factor versus ASM/RPM LF which is what the airlines report to the public on a monthly basis. Seat LF is generally 3-7% lower.
Fly_yhm From Canada, joined Dec 2000, 1691 posts, RR: 9
Reply 18, posted (8 years 5 months 3 days 13 hours ago) and read 5598 times:
This is pratty sad. Thats was a line in there that said something like lets show them who the real low fare leader is. Ya right guys the only reason your still around is because you cheat. Oh well like someone else said its a common practice now a days.
Where will you spend eternity? He,s more real then you think!!!!!
Robsawatsky From Canada, joined Dec 2003, 597 posts, RR: 0
Reply 23, posted (8 years 5 months 3 days 8 hours ago) and read 5358 times:
You do all realize that the revelation that Westjet knew about this spying at the highest levels is old news as covered by a press release from May 29, 2006"
"In 2003-2004, certain members
of WestJet management engaged in an extensive practice of covertly accessing a
password protected proprietary employee web site maintained by Air Canada to
download detailed and commercially sensitive information without authorization
or consent from Air Canada. This practice was undertaken with the knowledge
and direction of the highest management levels of WestJet and was not halted
until discovered by Air Canada. This conduct was both unethical and
unacceptable and WestJet accepts full responsibility for such misconduct.
WestJet sincerely regrets having engaged in this practice and unreservedly
apologizes to Air Canada and Mr. Robert Milton.
As a full settlement, WestJet has agreed to pay Air Canada's
investigation and litigation costs of $5.5 million and has accepted Air
Canada's request that WestJet make a donation in the amount of $10 million in
the name of Air Canada and WestJet to children's charities across the country.
Air Canada has accepted WestJet's apology and withdrawn its claims in light of
this settlement. All legal proceedings between the parties have been
terminated. Both parties have expressed a desire to turn the page on this
unfortunate chapter with finality and are pleased that children's charities
across Canada will also benefit from this settlement arrangement."