Iberia340600 From Spain, joined Oct 2003, 804 posts, RR: 15 Posted (7 years 2 months 4 days ago) and read 3442 times:
Been watching the spanish news at night and seems like since the end of September they have been reporting constant delays that Air Madrid is having. We are talking daily delays of 12-15 hours mostly on flights to South America due to aircraft being out of service. I believe they said that 2 are in maintenance and another 1 is out of service for repairs. Can anyone confirm what is going on? Yesterday the had an amateur video of pax staging a "sit-in" in front of the Air MAdrid counters cause they were not being given any information or hotel or meal vouchers.
Toulouse From Ireland, joined Apr 2005, 2733 posts, RR: 58 Reply 3, posted (7 years 2 months 3 days 19 hours ago) and read 3250 times:
I see they've already dropped their new MAD-TLS route which they widely advertised before it was even supposed to start at the end of this month. Not surprised though, as AF already operate the route twice daily and IB have 5 or 6 daily flights, so I wondered what Air Madrid would do with a single daily flight. And the fact that Esayjet just announced they'll be starting MAD-TLS-MAD as of February I'm sure had a lot to do with it.
EZEIZA From Argentina, joined Aug 2004, 4943 posts, RR: 26 Reply 4, posted (7 years 2 months 3 days 17 hours ago) and read 3123 times:
Just during the last couple of weeks they had a 17 hour delay and a 11 hour delay on the MAD-EZE route, so I can imagine overall. And as if problems were not big enough, 4 days ago, on the EZE-MAD flight, they had to declare an emergency and land in Cabo Verde. I have not followed on what the emergency was and for how long those poor pax had to wait before another aircraft could take them home. What I read also is that the company is under investigation by Spanish authorities (no further details on why they were being investigated).
SKY1 From Spain, joined Apr 2006, 852 posts, RR: 4 Reply 7, posted (7 years 2 months 3 days 6 hours ago) and read 2785 times:
NM is more a joke in bad taste than an airline.
Quoting RAFVC10 (Reply 5): Air Madrid asked for ETOPS 180 minutes and has refused due serious problems.
Even an ETOPS-120' is too much for this mediocre carrier.
A good advice: NM must be avoided as far as possible. And not just because dreadful service but also due to a safety reasons. This "airline" has a record in emergency landings ...and they are a carrier with less than 5 years old. This is a fact more than significant, I think.
As you said, not much is said, but there seems to be an interest on the part of the Spanish DGAC (or Spanish CAA) to see if NM is also complying with EU regulations regarding passenger compensation for delays.
If they continue like this, it will only be a matter of time until NM gets its AOC revoked.
Some things mentioned:
-Company has no respect for their employees
-Working up to 14 hours a day
-No internal information
-Mechanics have been fired or left the company
-Many pilots left the airline
-Purser has been fired for not flying when he knew about the state of one of NM frames.
Decir que lo que sale ahora siempre ha pasado, es más, en la prensa solo salen los retrasos "gordos" de los vuelos de larga distancia, pero os aseguro que la mayoría de los vuelos de esta compañía salen con retraso. Y muchas otras cosas que pasan que la gente ni se entera.
La falta de respeto no es solo hacia los pasajeros, sino a todo el mundo incluido personal subcontratado y sus propios empleados.
Cómo por ejemplo, turnos de 14 horas......., sin parar para comer, ir al baño o lo que sea. Y eso lo puede decir cualquiera que trabaje en el aeropuerto. En esta empresa no se respetan, ni tan siquiera los mismos directivos que se pelean entre ellos. Es evidente que eso de cara al exterior no existe y seguramente lo negarán todo, pero es de fácil comprobación. La información interna brilla por su inexistencia, por llegar mal o simplemente no llega. Más de 1 vez les ha tocado a empleados de la empresa a enterarse de lo ocurrido por los pasajeros o por otras personas ajenas a la compañía.
Sobre el estado de sus aviones que se lo pregunten a los mecánicos que han sido despedidos........... y lo dejo con puntos suspensivos, porque seguramente pueden adivinar el porque los han despedido o se han marchado. Lo mismo digo de la estampida de pilotos que han tenido no hace mucho tiempo. Por algo será.....
Es público que echaron a un sobrecargo por negarse volar después de saber el estado del avión por un mecánico. Y cómo esas muchas.
Las demás compañías de aviación tienen problemas y retrasos, pero como esta os aseguro que no.
De todas formas no os preocupéis, que la empresa seguirá adelante dado que las altas esferas ya lo tienen todo solucionado, con sus buenos amigos.
Debonair From Germany, joined Jan 2004, 2236 posts, RR: 4 Reply 15, posted (7 years 2 months 1 day 13 hours ago) and read 2283 times:
Okay, I would like to share my recent experience with them... as I have no pictures, I am not writing any trip-report.
Problems?? the experince was very strange- at least...
My booking I did on the english web-page, first problem: my booking confirmation was only available in spanish- even I booked on the english page.
The next very strange thing, Air Madrid is adding to all fares a 12€ e-ticket issuing surcharge (never seen that before...)!
So the flight from Palma to Madrid, arrived at the airport and found out, that on the screens different departures times were displayed. The check-in agent give me the advise, that I shouldn't care about the screens- "just forget it"...
At the gate one handling-guy was shouting out something- only in spanish. no announcements. I found out, that the flight was delayed due to bad weather, no problem. I was booked on the earlier Palma-Mahon-Madrid flight- next gate by was a later non-stop service to Madrid, already boarded. At our gate a boarding was "impossible"... even BOTH a/c were on stand. suddenly a representative was coming to our gate from the neighbour gate and shouted again something in spanish. no clue at all. I found out, that all passengers on the earlier MAD flight via Mahon was re-booked on the later non-stop service. So I changed the gate and as soon I was there, my original flight started boarding-strange. no explanation at all, why I was reebooked. maybe the service from Mahon to MAD CANX? No information at all... What was very strange, I saw the bags off-loaded before re-booking...