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Getting A Job With The Airlines.  
User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Posted (7 years 9 months 2 weeks 2 days ago) and read 4669 times:

Hello All:

I am thinking about applying for a job with DL for one of the reservations agent positions they have available at LAX. I was actually looking for advice from people who work for the airlines. How hard are these jobs to get? Is their anything they look for in particular in a resume? Etc. Its always been my dream to work for the airlines. Any advice will be helpful. Thanks.

[Edited 2006-10-18 22:52:02]


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34 replies: All unread, showing first 25:
 
User currently offlineAA61Hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 1, posted (7 years 9 months 2 weeks 2 days ago) and read 4660 times:

My old college roommate was an on the phone ticket person with DL in CVG while we went to school. He didn't have a college degree at the time. He was competent with the computer, average intelligence so I'm willing to bet it isn't real hard to get it. Though the problem you may run into is going against people with some experience.


Go big or go home
User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Reply 2, posted (7 years 9 months 2 weeks 2 days ago) and read 4654 times:

Quoting AA61Hvy (Reply 1):
Though the problem you may run into is going against people with some experience.

Well I have a college degree and I am currently a travel agent so maybe I can get lucky on this one.  Wink



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User currently offline1011 From United States of America, joined Feb 2001, 315 posts, RR: 0
Reply 3, posted (7 years 9 months 2 weeks 2 days ago) and read 4651 times:

You mean Delta still has any res jobs left in the US. You sure you don't have to move to India.

Good luck. Who needs experience when international based res agents can't even speak english and have no clue how to even do a seat change let alone a reservation. You should have no problem. I know that from experience having to deal with these international agents.

Here is a hint. Dress up even when picking up a application and try to type it out.


User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Reply 4, posted (7 years 9 months 2 weeks 1 day 22 hours ago) and read 4547 times:

Quoting 1011 (Reply 3):
Good luck. Who needs experience when international based res agents can't even speak english and have no clue how to even do a seat change let alone a reservation. You should have no problem. I know that from experience having to deal with these international agents.

I have noticed that it seems like everytime I call Delta I hear a very distinct accent. Unfortuntely, sometimes it causes a communications breakdown.



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User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 5, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 4529 times:

For reservation agent jobs, you should be able to type at a decent speed, speak clearly and it can't hurt to speak another language.

Of course, remember that reservation agent jobs in the United States are very unstable. There's almost no security at all.

AAndrew


User currently offlineZeeDub From United States of America, joined Oct 2006, 22 posts, RR: 0
Reply 6, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 4506 times:

If you're looking for a job "with the airlines", you should consider doing literally ANYTHING but reservations. As previously stated, most of the majors (not all) have outsourced those jobs offshore in a effort to save money.

I might entertain the idea of looking into a PSA (passenger service agent), ramp, customer service, operations or even an Inflight (flight attendant) postion if I were you. There are infinantly more opportunites there then in reservations. Here's the rub...be prepaired to suppliment your income. The scratch is very low and it can take a long time to get to a real livable wage. A great many airline employees take positions just for the travel benefits, and the medical/dental/other, which are pretty standard.

Lastly, don't just focus on the majors, regionals are a great place to work as well, and most of the flying is for the big boys.

Good luck and if I can help any further, please don't hesitate.



No, the OTHER button....there you go.
User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 4498 times:

To the best of my knowledge, the only "requirements" you need for DL Res is the typical requirement for all DL customer service positions, be able to pass a typing test of at least 30 WPM. Other than that, given if you can pass the training class, it shouldn't be a problem. DL is in the process of trying to move some of the Res positions back over to the US, so you're in a good spot to be applying for a position that needs to be filled. Personally, I would never go to Res, as I have heard some horror stories, but some people love the job.

Personally, unless you want a job with ever-deteriorating benefits and cuts, then please come to the airline industry. Otherwise, and with a college degree, I say go somewhere that you can put it to use at and actually make some money.



OttoPylit


User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Reply 8, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 4472 times:

Quoting OttoPylit (Reply 7):
Personally, unless you want a job with ever-deteriorating benefits and cuts, then please come to the airline industry.

I dunno, I know that the industry is in a world of hurt. But I have always wanted to work for them. I would do any job with them except for flight attendant. This is simply because I am 6'5 and wouldnt want to handle vomit bags  Wink . I would be willing to start at the ground floor, but it seems hard to get my foot in the door.



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User currently offlineZeeDub From United States of America, joined Oct 2006, 22 posts, RR: 0
Reply 9, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 4455 times:

Quoting LAXdude1023 (Reply 8):
I would be willing to start at the ground floor, but it seems hard to get my foot in the door.

Have you tried?



No, the OTHER button....there you go.
User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Reply 10, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 4440 times:

Quoting ZeeDub (Reply 9):
Have you tried?

Yeah, Ive tried sending my resume to the different airlines, but its mostly that you just submit it and no one ever calls back. Theres really no people to talk to, its all online. But I havent tried since ive gotten my college degree.



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User currently offlineZeeDub From United States of America, joined Oct 2006, 22 posts, RR: 0
Reply 11, posted (7 years 9 months 2 weeks 1 day 20 hours ago) and read 4416 times:

Try applying with a shotgun approach, mind you, I don't mean threatning them with buckshot, but hey, whatever works. Just kidding...Seriously, send your info to EVERYONE who is hiring. Majors, regional, LCC's, cargo and even foreign carriers that operate in your area. I assume from your name that you're near LAX? I'd be willing to bet that Qantas, BA, Virgin (which reminds me, consider getting in on the Virgin America bandwagon on the ground floor - they are HQ'ed in California) and others have some presence in LA.

AND....STAY AWAY from any websites that will guarantee you a position with the airlines for a "marginal" fee. You will be a few bucks poorer and PO'ed. You can do this on your own, and don't get discouraged. It can take a while for you to surface on the pile of applications that they have to wade through, sometimes months. You sound like a fairly well qualified guy, hang in there.

Edited for spellin'...

[Edited 2006-10-19 02:35:40]


No, the OTHER button....there you go.
User currently offlineZsx81 From United States of America, joined Jul 2000, 301 posts, RR: 0
Reply 12, posted (7 years 9 months 2 weeks 1 day 20 hours ago) and read 4405 times:

Quoting LAXdude1023 (Reply 10):
Yeah, Ive tried sending my resume to the different airlines, but its mostly that you just submit it and no one ever calls back. Theres really no people to talk to, its all online. But I havent tried since ive gotten my college degree.

If you want to get into CSA position wear a dress shirt and nice pants, go to the DL counter at the airport and very nicely ask to speak to a supervisor or a manager. Give them a copy of ur resume and let them know you are interested and if they can set up a time for an interview. Be forewarned it is one of the most difficult jobs you will ever have, but you get to play with planes hangout in flight decks and wave to the pilots, unless ur stuck on the ticket counter. Most people even on this board do not appreciate all the intenisty of this position.


User currently offlineLAXAgent From United States of America, joined Sep 2006, 54 posts, RR: 0
Reply 13, posted (7 years 9 months 2 weeks 1 day 20 hours ago) and read 4385 times:

Quoting Zsx81 (Reply 12):
If you want to get into CSA position wear a dress shirt and nice pants, go to the DL counter at the airport and very nicely ask to speak to a supervisor or a manager. Give them a copy of ur resume and let them know you are interested and if they can set up a time for an interview. Be forewarned it is one of the most difficult jobs you will ever have, but you get to play with planes hangout in flight decks and wave to the pilots, unless ur stuck on the ticket counter. Most people even on this board do not appreciate all the intenisty of this position.

Have you tried this? I have worked for TACA Airlines for 3mos at LAX. You think I might have a chance if i try it?



LAX
User currently offlineZeeDub From United States of America, joined Oct 2006, 22 posts, RR: 0
Reply 14, posted (7 years 9 months 2 weeks 1 day 20 hours ago) and read 4370 times:

STAY WHERE YOU ARE!!! You have a pretty good gig, and fishing in your own pond (LAX) can be poor form. If anything, apply on line and be descrete about it. Why do you want to leave TACA?


No, the OTHER button....there you go.
User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Reply 15, posted (7 years 9 months 2 weeks 1 day 20 hours ago) and read 4370 times:

Quoting Zsx81 (Reply 12):
but you get to play with planes hangout in flight decks and wave to the pilots,

Stop it, youre making me drool.

 Silly

Im going to do that for sure. Thank you so much for youre advice.



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User currently offlineLAXAgent From United States of America, joined Sep 2006, 54 posts, RR: 0
Reply 16, posted (7 years 9 months 2 weeks 1 day 19 hours ago) and read 4349 times:

Quoting LAXAgent (Reply 13):
STAY WHERE YOU ARE!!! You have a pretty good gig, and fishing in your own pond (LAX) can be poor form. If anything, apply on line and be descrete about it. Why do you want to leave TACA?

Well i work for TACA but im contracted from 3rd Partly Handling Party (Hilltop Avition). We do have the privelage to non-rev for $50.00 to wherever TACA flies, but we get no vacation pay plus only work 30hrs a week.

Im really interested in one of the big comps. AA,UA,DL,WN. I filled out applications but no calls.



LAX
User currently offlineCVG2LGA From United States of America, joined Feb 2005, 630 posts, RR: 1
Reply 17, posted (7 years 9 months 2 weeks 1 day 19 hours ago) and read 4328 times:

The first time I applied with Comair was in 1999, also applied for DL then too, never heard anything from DL and got a card from comair thanking me for my interest. I applied with them also in 2000 and 2003 same things then. In 2002 I started working for Skyway but that only lasted for three months until I was hired by the TSA, it was a conflict of interest so I had to quit Skyway. Miss it every day but thats how it goes. I applied once again to comair last August and my friend and I went to an open interview session and in two weeks I start training classes. So as hard as it may be to finally get in there, keep on trying. Never limit yourself.
Tchau
DA-



They don't call em' emergencies anymore. They call em' Patronies.
User currently offlineRampRat74 From United States of America, joined Dec 2003, 1523 posts, RR: 2
Reply 18, posted (7 years 9 months 2 weeks 1 day 19 hours ago) and read 4315 times:

United is hiring a full-time storekeeper person at LAX. They seem to always have openings.

User currently offlineZsx81 From United States of America, joined Jul 2000, 301 posts, RR: 0
Reply 19, posted (7 years 9 months 2 weeks 1 day 19 hours ago) and read 4290 times:

Quoting LAXAgent (Reply 13):
Have you tried this? I have worked for TACA Airlines for 3mos at LAX. You think I might have a chance if i try it?

Not at LAX but yes I have, supervisors and managers who hire don't have the time to look at all the resumes that get turned in over the net. From personal experience despite all the crap you hear DL is still one of the best companies to work for. You don't get paid much but thats any major carrier and with all the expansion going on over at LAX right now I would say they are pretty desperate for people. I think thats the best way of getting urself noticed.

P.S - you may have to visit more then once and be patient.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 20, posted (7 years 9 months 2 weeks 1 day 18 hours ago) and read 4265 times:

LAX-Good luck. Shoot...if I can't even get an I-N-T-E-R-V-I-E-W with an airline that I have elite status on, then I have no idea how anybody else gets a job.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineF9Animal From United States of America, joined Dec 2004, 5001 posts, RR: 28
Reply 21, posted (7 years 9 months 2 weeks 1 day 16 hours ago) and read 4216 times:

Try to apply with F9. DL is great, but reservations can be a challenge.

AHT= Average Handle Time..... In easy terms, the amount of time on each call. Most airlines res centers want each call to average about 2-3 minutes. They want you to take at least 70 calls in a shift. Anything under, and you will likely end up on a probation status. If you run into a difficult caller (and you know it is going to happen, you have to sweat the minutes ticking!)

Breaks and lunches= The moment you log off of your phone, you better be back and logged back on when you are due back. If not, an alert gets sent to the supervisor, and you have the fun conversation about company policy.

Angry callers= Getting yourself a stress ball. You get cursed at, yelled at, and called plenty of nice names. You CANNOT hang up, as most res centers will not allow it. And keep in mind, your call is either being recorded and listened to live. If you do not score good, you will find yourself in front of your supervisor getting a company policy speech. No matter how much a caller gets under your skin, you have to maintain a high level of professionalism.

Constant fare rule changes, and flight schedule changes= More stress. When a caller wants that $29.00 fare, and it is sold out, get ready for the Angry Caller. Good luck trying to explain "capacity controlled" to an angry caller, knowing that your supervisor is likely listening to the call, and your lunch is in 2 minutes! Oh yes, your call has now lasted 6 minutes and 22 seconds! LOL!

Car problem, traffic, dog ate your keys= Probation or termination. Most airline res centers will bust ya if your 1 minute late. If your shift starts at 7:00AM, you better be logged into your computer, already read your updates, and be logged into your phone taking calls. So be plenty early to be ready to go!

Thirsty= Not a good idea to bring a bottle of water. Why? Well, if you are on a long call (AHT), with an angry customer, with a supervisor monitoring your call, and your lunch in 2 minutes,,,,,,,,, You might end up throwing your bottle in frustration, hitting your supervisor, and ending up on probation or termination!!!



Res is a fun job, but it is certainly not a job for everyone. I was a reservations manager and trainer for a few years, and I had seen plenty come and go. Some airline res centers give their agents stop watches! That way you can keep an eye on your lunches and breaks. Good luck! You might be better off trying to work at the airport, as the burnout can be pretty easy in res. Good luck, and keep us updated!



I Am A Different Animal!!
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 22, posted (7 years 9 months 2 weeks 1 day 16 hours ago) and read 4203 times:

Quoting F9Animal (Reply 21):
If you run into a difficult caller (and you know it is going to happen, you have to sweat the minutes ticking!)

So how is an agent supposed to handle the situation when a caller has a complicated issue? For example, earlier this year, my family had two award and two revenue tickets on CO from EWR-IAH-OGG, and the IAH-OGG nonstop was canceled. Rebooking to what we wanted took over 85 minutes on the phone, but there was nothing that the agent could have done to speed things up - it just took a long time. How would a supervisor view a situation like that? It wasn't the agent's fault, and I wasn't being a pain - we just had to work through the different options until we were able to get rebooked on something that worked for us.


User currently offlineF9Animal From United States of America, joined Dec 2004, 5001 posts, RR: 28
Reply 23, posted (7 years 9 months 2 weeks 1 day 15 hours ago) and read 4189 times:

Quoting Cory6188 (Reply 22):
So how is an agent supposed to handle the situation when a caller has a complicated issue? For example, earlier this year, my family had two award and two revenue tickets on CO from EWR-IAH-OGG, and the IAH-OGG nonstop was canceled. Rebooking to what we wanted took over 85 minutes on the phone, but there was nothing that the agent could have done to speed things up - it just took a long time. How would a supervisor view a situation like that? It wasn't the agent's fault, and I wasn't being a pain - we just had to work through the different options until we were able to get rebooked on something that worked for us.

They do have specialists that handle those situations. But, I would imagine that they would still get a visit from a supervisor. Coaching is a big part of the game in res, and they always try to coach employees in time saving processes. If the call was monitored, then the agent likely faced a training session on the performance. For example, the agent could have wasted valuable minutes looking for something, and went into the wrong screen on more than one occasion. To res, that is valuable time and money lost. I know it sounds a little micro managing, but nowadays, everything including the phone bills airlines pay are big deals.

I do not envy anyone that faces an award ticket, or another airlines ff mileage ticket. Even at the ticket counters, they pose a real stress and time consuming. I wish the airlines would take a proactive approach into simplifying the process for the employees and customers alike. It is almost a hassle cashing in miles and using them on partner airlines these days.

If you could imagine that the agent that took 85 minutes trying to solve the puzzle, imagine the stress he/she was facing. I bet he/she took a few deep breaths. And when you get put on hold, I can promise that the agent was banging the head on the desk, and swearing under the breath! LOL! I know, I did it!

Oh yes, never trust the mute button. I pressed the mute button once to call the person on the other end of the line a "a**hole", and the customer heard it. Oh man, did I ever feel like a loser. Needless to say, the caller hung up. And I learned a valuable lesson. If I leave this world, hopefully that suggestion will be used in res centers around the world.  Smile



I Am A Different Animal!!
User currently offlineLAXdude1023 From India, joined Sep 2006, 7506 posts, RR: 24
Reply 24, posted (7 years 9 months 2 weeks 1 day 4 hours ago) and read 4081 times:

Quoting F9Animal (Reply 21):
Angry callers= Getting yourself a stress ball. You get cursed at, yelled at, and called plenty of nice names. You CANNOT hang up, as most res centers will not allow it. And keep in mind, your call is either being recorded and listened to live. If you do not score good, you will find yourself in front of your supervisor getting a company policy speech. No matter how much a caller gets under your skin, you have to maintain a high level of professionalism.

Believe me I deal with this all the time. I work at a travel agency in Beverly Hills. You find lots of people (particularly in the movie industry) who are used to having everything their way. I had a guy tell me he would have my head, ive been called every name in the book, I get the "dont you know who I am?" all the time, I even had a woman tell me once that the reason I couldnt get her the lower fare that she wanted was because I must have a small penis. Ive heard and seen most of what angry and spoiled client can throw at me.

I do want to get in with the airlines really badly. My plan is to go to LAX in a suit with a stack of resumes and see what happens. I dont have anything to lose.



Stewed...Lewd...Crude...Irreverent...Belligerent
25 Chase : My advice to you would be simply "don't". Bankrupt carrier, no job security, pay probably isn't great and will only decrease with time (at least w.r.t
26 1011 : Well, since I've had multiple problems with these certain res agents for both Delta and United I think I have a pretty good idea at their quality of
27 744 : Hi Branson, email me at rushi@wloconnect.com and i might be able to help you. Later....
28 CyberUAL : Delta does not have any res jobs at LAX. Their res center closed over a year ago. Furthermore, their old res building has been returned to the city. D
29 777STL : Having elite status on an airline isn't going to help you get an interview....
30 Jdj : I see two DL- CSA positions listed for LAX. While I wouldn't advise you against stopping by and asking to see a manager, be prepared for them to be "u
31 SHUPirate1 : Which is, in my opinion, wrong.
32 777STL : Any relevant data or experience to back up your opinion? Please, that sounds like just another self important frequent flyer talking. Airlines and al
33 Post contains images SHUPirate1 : Well, yes. I'm a repeat (over and over) customer who clearly believes in the company and their customer service. Seven years running my own independe
34 MCOflyer : It depends. I encourage you to apply to every opening you see at LAX. It make some time as others have said, but at least you have A) experience B) co
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