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LH Really That Bad?  
User currently offlineAKE0404AR From United States of America, joined May 2000, 2535 posts, RR: 41
Posted (15 years 7 months 2 weeks 6 days 16 hours ago) and read 2121 times:

If I read all these threads a lot of times LH really gets trashed in every aspect.

Is LH really that bad?

I have flown LH a couple of times, mostly internationally Business and Coach.

My experience so far:

It all depends on the crew, you may have a good one and you can have a pleasent flight or you have a moody crew and the result is accordingly. I have to say I work in the industry so I may have a different view.

Nevertheless there are some good things about LH:

1.) Most of the times I was able to ride on the flight deck, either take off or landing.
2.) the planes are well maintained and clean.
3.) The service, hmmmm as described above.

Even though LH is the German flag carrier ( I grew up in FRA ) my choice for flights ex BOS is SQ even though I have to go through JFK.

Now more than ever a great way to fly:

Just compare their First Class section:

Click for large version
Click here for full size photo!

Photo © Vasco Garcia

Click for large version
Click here for full size photo!

Photo © Vasco Garcia

15 replies: All unread, jump to last
User currently offlineNa From Germany, joined Dec 1999, 11588 posts, RR: 9
Reply 1, posted (15 years 7 months 2 weeks 6 days 15 hours ago) and read 2026 times:

LH is one of the World´s best airlines. Not one of the best 5, but surely somewhere between rank 5 and 10.
My experience on 100 or so flights with LH: Having a bad crew is a rare occurence. The funniest FAs I´ve seen where all LH employees.

User currently offlineEl Al 001 From Israel, joined Oct 1999, 1063 posts, RR: 1
Reply 2, posted (15 years 7 months 2 weeks 6 days 14 hours ago) and read 2013 times:

Well, if I'm not wrong, LH is the only airline so far that orded the A346 without PTV in coach, someone mentioned not long ago that LH simply doesnt care of it's pax in coach class, I wonder if that's true.....

BTW, i flew LH many times from TLV to FRA in the DC10, A342 & A300 (also the 727 in the '80!) both in Y & C/class, I don't remember of any service problem though....

User currently offlineTripl7 From , joined Dec 1969, posts, RR:
Reply 3, posted (15 years 7 months 2 weeks 6 days 13 hours ago) and read 2000 times:

The only airline I know that actually said that coach pax are a just dead weight is BA. This was a few years back, before this new Board. Admittedly I have not flown BA since, but they really treated coach plus as such back then !
As for LH, I have always found them to be very efficient, clean, and with a comfortable seat pitch on the fat jets.
Yes it still depends on the crew. Perhaps I was always very lucky.

User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 4, posted (15 years 7 months 2 weeks 6 days 13 hours ago) and read 1993 times:


I absolutely like LH and their product. I've flown on them many times already but only in coach so far.
Longhauls were all pretty good, with an average longhaul service (better than DL though when I flew them in 1996)
Shorthauls : nothing much to say about 40 min flights to FRA.
Intra European : Good service as I think but neither a big TV screen nor a radio !!! Very poor I think for a 2.5 hour flight.

I also think it's a big problem that LH doesn't install PTV's in coach on their longhaul airplanes. As for me I will try to use either AF or other Star Carriers for my longhauls in the future since I wanna have my PTV.
e.g. to get to IAD from STR I would choose OS via Vienna since they use the 330 with PTV's !!

Rgds, B737-700

User currently offlineSIA fan From Indonesia, joined Aug 2000, 728 posts, RR: 1
Reply 5, posted (15 years 7 months 2 weeks 6 days 4 hours ago) and read 1964 times:

I've flown LH twice. The first time was back in 95 SIN-CGK in biz class. During boarding, a female flight attendant offered welcome drink to a lady passenger in front of me, she was probably not paying attention to the FA because she was busy with her luggage so she didn't answer the FA. The FA then left her and I saw the FA's face as she left, a very angry look! She was then bitching about the passenger with a fellow FA. Hmmm......
However, the second time I flew LH the crew was very friendly, it was a domestic flight TXL-MUC.

User currently offlineGyro From , joined Dec 1969, posts, RR:
Reply 6, posted (15 years 7 months 2 weeks 6 days 3 hours ago) and read 1954 times:

Yes, reviews about LH are very mixed. I for one Love them!!! Yes I've had bad crews and good crews (which by the way is: good mood crews/bad mood crews. They are always good crews...) on all the airlines I've flown. I don't really care if they bring me my Rum n' Coke with a smile or a frown. If they don't smile and pamper me up during some flights, I don't complain. Passengers very often can be the biggest A'holes. I've seen some where I would just have loved to smack'em upside the head!!! So maybe the guy two rows in front of me tried to tip her (they hate that). Maybe he was a little fresh... What's important to remember is that FA's smiles are fake anyways, so I'd rather they not give me one of those. I'd prefer she or he shows me a true face. It's a hell of job to please up to 350 pax for up to 13 hours and I admire them for doing it and for putting up with a lot of crap!!! So here's a tip: Treat them how you would like to be treated and you'll see a world of difference on your flights. Go to the galleys (after meal service!!!!!) and have a conversation with them, they are awesome people and have awesome stories to tell. And maybe at the end of the flight, you'll have managed to see a couple of real smiles...

User currently offline747-451 From United States of America, joined Oct 2000, 2417 posts, RR: 5
Reply 7, posted (15 years 7 months 2 weeks 6 days 3 hours ago) and read 1947 times:

I flew on LH once, and it was pleasant on a 747-400. Impressively clean plane inside and out and an efficient crew. I flew business class. The food was good with roomy seats. I would definitely fly them again.

However, I would add that any crew can make or break a flight on **any** airline.

User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 8, posted (15 years 7 months 2 weeks 5 days 20 hours ago) and read 1933 times:

Where did you hear that they don't want to install economy PTVs on their A346??? If that is true, they deserve the title: "Assholes of the universe"...

By the way, I posted several time that they don't care about the economy pax which is absolutely true (A346???).
And it is amazing that they don't seem to care about their Business and First pax either: Just compare their products to those of SIA, BA, CX, QF and so on.

To make something clear:
1. "High Safety" argument: Other airlines are as safe or even safer, as LH has had several accidents so far, while other had none.
2. "New fleet": LH's average fleet age is at around 7,5 years. Other airlines like SR, SIA, CX, EK, even KE have a much lower fleet age...
3. "Service depends on crew": What a shame! If I pay money I always want a good crew. Fly SIA or CX...I have always had a good crew on those.
At LH by looking into the faces of some FAs you get the impression that you have to say: "Sorry you poor FA that you have to serve me"
4. "Clean cabins": I have never seen a dirty cabin at SIA or CX. So what?
5. Seat pitch on LH is bull. Even on NW's DC-10 I had more space in front of me than aborad LH's widebodies...

World Class for many airlines...
No class for LH...


User currently offlineLH526 From Germany, joined Aug 2000, 2439 posts, RR: 13
Reply 9, posted (15 years 7 months 2 weeks 5 days 20 hours ago) and read 1929 times:

4 times FRA-SCL. It was great.

Nice Crew, Nice Bird, Nice flight!!!!!!

Trittst im Morgenrot daher, seh ich dich im Strahlenmeer ...
User currently offlineAirmale From Botswana, joined Sep 2004, 391 posts, RR: 1
Reply 10, posted (15 years 7 months 2 weeks 5 days 20 hours ago) and read 1929 times:

Lufthansa is not all that bad to be honest, theyre just boring and un innovative, why? considering Germany is so advanced in so many ways shouldnt their flag carrier also be a refelction of that image abroad?hope theyll change , like bringing in PTVs on all their a/c all three classes,i did appreciate their Urdu pre flight announcements on board (KHI-BAH-FRA A310-300) it was a pleasent surprise, wonder why they couldnt sustain operations to Karachi, were the cheapest fare wise on the Karachi-Bahrain sector compared with the other two airlines on the route PIA most expensive and Gulf air a little cheaper then the former 

.....up there with the best!
User currently offlineBilly From United Kingdom, joined Jul 2000, 895 posts, RR: 6
Reply 11, posted (15 years 7 months 2 weeks 5 days 19 hours ago) and read 1922 times:

I think that the LH issue for me is more to do with FRA. Airside is always a building site, I always get bussed, shortage of airside buses, taxi times are tedious. Flights are delayed (I had to wait five hours for my 1.5 hour flight - no real explanation, no weather, no tech problems, so why the delay). I find LH handle delays at FRA really badly. Their business class product in the A300s is very dated - I would not pay good money to ride this product.

User currently offlineAmir From Syria, joined Dec 1999, 1254 posts, RR: 10
Reply 12, posted (15 years 7 months 2 weeks 5 days 15 hours ago) and read 1894 times:


LH disconinued it's Karachi Operation due to heavy losses on that route. This was mainly due to:
1. non daily operation. This is the headache opearation type for every mega carrier

2. the non existance of the right equipment. This is a pain in the neck for lH for years. They did relly on the A313 and A300-600 for their mideast and Pakistan operation.

The traffic generated in Pakistan was either noth sufficent to justify a nonstop flight FRA-KHI or simply the route was added with some extra points like Katmandu for example.
The A313 is a damn crucial plane to fly in black. You need very good seat load factors and enough high premium passengers to break even. Whereas in old days , LH used to lift very good cargo from KHI, mainly casings for onward shipping to the US. and to Hamburg.

I doubt that LH will restart operation to KHI in the near future. They are concentrating on the A343 to serve their main points and it is simply too big to operate between FRA and KHI. The only possibility is back to old days and adding KHI as an extention of an already existing flight but this will hardly break even. Even PIA is having porblems filling their A313 flights to FRA.

Best regards

User currently offlineAKE0404AR From United States of America, joined May 2000, 2535 posts, RR: 41
Reply 13, posted (15 years 7 months 2 weeks 5 days 13 hours ago) and read 1884 times:

It's really interesting, all the people I talked to had bad and good experiences on LH.
Does LH listen to customer complaints at all?

User currently offlineGardermoen From Australia, joined Jul 1999, 1529 posts, RR: 1
Reply 14, posted (15 years 7 months 2 weeks 5 days 9 hours ago) and read 1869 times:

I have flown LH 12 times so far and all have been very positive. Friendly efficient service in that German way. I have only lfown them long haul twice and the rest of it is Germany/Scandinavia/UK. They could do with PTVS on their long haul aircraft, in futurw when I fly back to AUstralia it will most probably be on a Star carrier with PTVS(Lauda or SQ), because on such a long haul that PTV sure does make one hell of a difference.

User currently onlineEyeSky From United States of America, joined Aug 2000, 332 posts, RR: 0
Reply 15, posted (15 years 7 months 2 weeks 5 days 9 hours ago) and read 1867 times:
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I have had nothing but great service on LH. Punctual, clean, good food. I found their ticketing and gate agents and FA's to be very courteous and professional. The front end crews don't tend to be chatty, but they always got me there in one piece and usually right on time.

BTW Trip17, I think BA once referred to coach passengers as "Walking Freight" back in the mid 70's during the days when they were affectionately known as "Brutish" Airways. That phrase always stuck with me. In some ways it is quite appropriate.


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