Gilesdavies From United Kingdom, joined Dec 2003, 3143 posts, RR: 1 Posted (9 years 1 month 4 days ago) and read 4068 times:
A war of word is erupting between BAA the owners of Stansted Airport and Ryanair.
For over the last week Ryanair has been complaining that the security areas at STN are under resourced and queues have been backing right through the terminal. On one morning alone Ryanair had to delay over 34 flights just so all passengers could get on their flights due to the delays.
On BBC Look East (local news for Eastern England), they have stated how Ryanair are holding crisis talks with BAA.
BAA publically blame the low cost airlines, stating they should open their check-in desks earlier than the standard two hours. Which seems to be in the industry standard in Europe for many airlines.
Ryanair publically made a statement on their website on the 20th October, making their feeling clear and apologising to passengers for the delays. Now today they are turning around and telling passengers to complain directly to the airport providing names and address to people to complain to.
For once I seem to agree with Ryanair and the queues on the TV looked horrendous. If Stansted Airport is willing to allow new routes to start, surely they need to have the frameworks in place to cope with the extra passenger numbers.
IMatAMS From Netherlands, joined Feb 2005, 321 posts, RR: 0
Reply 1, posted (9 years 1 month 4 days ago) and read 4055 times:
Quoting Gilesdavies (Thread starter): For once I seem to agree with Ryanair and the queues on the TV looked horrendous. If Stansted Airport is willing to allow new routes to start, surely they need to have the frameworks in place to cope with the extra passenger numbers.
Trust me Ryanair is completely right. those queues are horrendous. Twice I was stuck in that line up for 45 minutes, it backed up right into the terminal. I can live with that if they would simply be at capacity, but in fact while in line I counted the available screening points and those in use, and exactly HALF of the screening capacity was being used. Horrible mentality @ BAA. consistent though, at LHR last time we couldn't at first unload from the bus from T3 because the line up into the connection centre was backed up all the way into the bus bay.....
Wrote an email to BAA protesting this apparent cost-cutting at the expense of their customers. No reply...
BCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 14
Reply 3, posted (9 years 1 month 3 days 10 hours ago) and read 3906 times:
Quoting Gilesdavies (Thread starter): BAA publically blame the low cost airlines, stating they should open their check-in desks earlier than the standard two hours
Checking in 1-2 hours before a slight should be sufficient time to go through all the security checks etc for a short-haul or domestic flight. BAA should get its act together by employing sufficient staff and ensuring that there are adequate resources to carry out the security checks, rather than employ the minimum number of staff (thus saving their wages bill) and then expect passengers to turn up earlier.
If you were flying from (say) LHR to CDG, if BAA had its way they would expect you to check-in 2.5 hours before departure, so the journey from the centre of London to the centre of Paris by air would be 6 hours (an hour to get to LHR from the centre of town, 2.5 hours to allow check in and security etc, 1 hour flight time, 1 hour for baggage reclaim and to get from the plane to the train, and another half hour for the train journey to Gare du Nord), compared with 3 hours on Eurostar.
I am sure BAA is just making passengers check in earlier, so that they have more time to browse the airport shops and spend money at the airport.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
RyanairCRL From France, joined Dec 2005, 190 posts, RR: 0
Reply 4, posted (9 years 1 month 3 days 9 hours ago) and read 3868 times:
I don't know how it is at other BAA airport, but you now have a "double screening" @ STN.
the normal X-Ray, which takes anywhere between 30 and 45min to get through. I went through 4 times within the last 4 weeks, minimum was 34min !!
but just as the hall narrows so you can enter the Duty Free area, meaning right after the 1st security, you now have a "shoe X-ray". Not everybody has to go through it. But you wait, 40min to go through 1 x-ray, you pick all your bags, family collect their kids, and take 2 steps, and another guy stops you and tells you to take off your shoes !!!!
To make matter worse, the timetables of STN-SNN were changed the 12th october...the screens in STN boarding area still show the OLD timetable !!
I was coming back last wednesday, flight was @ 21h30, screened showed 22h10. what happens...people called whoever picks them up they'll be 40min late, they take their time eating and shopping, and before you know, they hear their name being called and that they have 3min to make it to the boarding gate otherwise they'll be offloaded. delaying the aircraft cause someone can't change a few times in a database !!