The Greater Toronto Airports Authority (GTAA) is pleased to announce that Toronto Pearson International Airport has been selected as the "Best Global Airport 2006" by the Institute of Transport Management (ITM).
The award is granted on the basis of the ITM’s annual aviation research program, conducted by the Institute’s research team, that sets out each year to establish which airport has demonstrated the political leadership and commitment backed by considerable investment. The findings of the institute followed an extensive research program through testimonies from users of Toronto Pearson and airports across North America and other global regions.
The ITM noted that Toronto Pearson has become a growing force within North America, and wider destinations, for its excellent facilities and customer focused attitude towards passengers. In making its decision, the ITM Awards Committee commented that Toronto Pearson’s strong management structure has enabled the airport to meet current industry demands through its high operational standards and focus on service excellence. They also praised many other facets of the GTAA’s operations and the fact that the GTAA has positioned Toronto Pearson to handle the challenges that lie ahead because of its foresight.
Commenting on receipt of the award, GTAA President and CEO John Kaldeway said: "We have established a model emulated by other airports and have set the standard for how an airport can be run. Receiving an award of this nature solidifies what we already know and proves that we are on the right path."
The ITM is an organization formed in the United Kingdom in 1977 with the express aim of providing further education and information to transport managers.
The GTAA is the operator of Toronto Pearson International Airport, one of the largest airports in North America in terms of passenger and air cargo traffic. In 2005, the airport handled nearly 30 million passengers.
EHHO From Bulgaria, joined Dec 2005, 815 posts, RR: 7
Reply 2, posted (8 years 7 months 1 week ago) and read 7139 times:
I haven't been to the new Asian airports like HKG, BKK, ICN, KIX, but of what I've seen the new international terminal in Toronto is certainly the most ergonomical facility there is. For North-America, it must the best by really far. Well done YYZ!
"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
MissedApproach From Canada, joined Oct 2004, 713 posts, RR: 2
Reply 7, posted (8 years 7 months 1 week ago) and read 7102 times:
Quoting YOWza (Reply 3): I could probably name a dozen better airports without having to think about it
Is Ottawa one of them?
They must've made some big changes at Pearson since 2000, because I found it to be an incomprehensible dive at the time, with security staff that could charitably be called curt.
Jamincan From Canada, joined Aug 2006, 779 posts, RR: 0
Reply 12, posted (8 years 7 months 6 days 23 hours ago) and read 6960 times:
I think the thing that is surprising is that it seems to be referring more to the management of the airport and not the design. Personally, I kind of like the new terminal, but YYZ is one of the last airports I would call well managed.
Parisien From France, joined Dec 2000, 834 posts, RR: 1
Reply 14, posted (8 years 7 months 6 days 22 hours ago) and read 6865 times:
yay, i was surprised too...thinking that toronto has probably improved a lot in the last few years ? But then again, as somebody commented above the award seems to focus on management, and proactive service etc....
I've been to the likes of HKG, SIN, ICN, KIX and others good airports such as DXB and SFO, but Toronto's new international terminal tops them all.
The cleanliness, large open spaces and proactively friendly staff is all very refreshing after a longhaul flight.
Hum... I repect your opinion on this matter but I do have a different thought with regards to YYZ compare to HKG, ICN and DXB, etc... The new terminal at YYZ is nice but it is no where close to be superior to many airports in asia. This is my personal opinion of course and I have been to all of these airports many many times. One thing I do agree is that YYZ is probably the best airport in North America and it is built to the same standard as many Asians airport. But in order to call it the best, a lot more work needs to be done by YYZ, one of the major issues is transport to the city... Anyway, this is just my opinion...
Obviously some writer who loves the NDP and their economic development policies!
Quoting ReidYYZ (Reply 18): Depends on a/c type, but A330 in YYZ is $10,600.00 vs. $2,000.00 in CDG.
This makes YYZ a VERY expensive airport to do business with for ANY airline. If this fee is across the board and is similar for other aircraft types including a 737, it is why your highly unlikely to see WN ever offer service to YYZ. It ranks as high or higher than the costs at MIA, SEA or DFW (DEN was also in this group until 2-3 years ago) for U.S. airports.
Quoting Jamincan (Reply 12): I think the thing that is surprising is that it seems to be referring more to the management of the airport and not the design. Personally, I kind of like the new terminal, but YYZ is one of the last airports I would call well managed.
Both the ITM and the GTAA still live 20 years in the past when AC was a Crown Corporation owned and operated by the Federal Government of Canada.
DELTA Air Lines; The Only Way To Fly from Salt Lake City; Let the Western Heritage always be with Delta!
Trekster From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 7 months 6 days 11 hours ago) and read 6513 times:
I did not really like the airport when i flew there with BA.
Check was murder, not alot of shops landside, i cant recall airside as had to walk very fast to the plane (oh the joys of standby) Security was a laugh, no line i can recall, jsut people standing around with the que almost to the door.
Naritaflyer From Japan, joined Apr 2006, 549 posts, RR: 0
Reply 22, posted (8 years 7 months 6 days 10 hours ago) and read 6431 times:
I think to say that YYZ is the best global airport in the world is a joke. Also, please see the source of the award: Institute of Transport Management? Who?
I'm getting tired of various organisations awarding some dubious awards to airlines or airports. Most of these awards brandied about by various airlines are handed out by organisations I have never heard of.
Dgehfx From Canada, joined May 2001, 132 posts, RR: 0
Reply 24, posted (8 years 7 months 6 days 9 hours ago) and read 6371 times:
I challenge anyone arriving for the first time into Terminal 1 to find the city bus stop. The signage is inadequate. Some elevators don't go to all floors - but there's no sign to tell you this. The escalators are not near entrance doors. There's nowhere to get information on local ground transport, you just have to wander the pavement - if you find the right level - and read signs, without a map of the city, mind you. There's a Down escalator before the security wall but not an Up escalator. Of course no passenger has ever had to return to the ticketing hall and certainly airport staff only travel one way.
The building is monochromatic white with the charm of a hockey arena. I admit there's an interesting work of art, as you pass the security wall, of stained glass people falling from the sky!
I just tried the new light rail system that runs from the long term car park to terminals 1 and 3. It felt like a corduroy road.
It's not all bad. There are lots of baggage carts - for pay - which is great for all the people who arrive already carrying Canadian currency. There's no place to acquire Canadian currency in the baggage hall, though. There's also WiFi service - also for pay.
There's no light rail transport connecting the airport with the city. This is standard at true global airports, eg. FRA, CPH, LHR, SYD, MAD, CDG.
: Yup. I agree 100%. The WorldGateway is ultra-efficient. Exactly. What kind of credentials does this institute, which no one has seemingly ever heard
: I think Terminal 1 sucks. I agree with the baggage cart issue. Utter nonsense in an airport, serving international passengers, to require Canadian coi
: BeechNut, have you ever tried using YHM? That would probably cut 2 hours off your journey time. Even Porter's new YUL-YTZ service, for which I believ
: Having not been there for two years...whats this cable car/vomit comet thing referred to above?
: As a frequent passenger through YYZ especially T1, I can't imagine it being voted the best Global Airport. Despite my misgivings about the sterile T1,
: YVR especially is a great facility having been there in the last month myself. It is also far and away less expensive than YYZ let alone it's close U
: Flyglobespan first flight into YYZ is this Friday from MAN.
: I think for international flights that get high fares (from Europe, Asia, South America) the high fee model works, but for domestic and USA trans-bor
: Maybe the landing fees are so high at LPBIA because they are busy buying off and creating organizations like ITM. Never heard of it...and like many ha
: Now DEN on the other hand has seen their fees drop by over one third in the last couple of years. Selling off the real property from the old Stapleto
: KIX and HKG are the best of the Asian airports. I would like to get to BKK sometime. Well said! I feel that way also. The new terminal at IAH is pret
: Doesn't the government have something to do with the rents, which somehow affects the fees or something like that? I never really understood that peti
: While Transport Canada charges rent for the facilities at airports, the GTAA loves to pass the blame onto TC for the high costs of this facility. Thi
: Spot on, SLC. The GTAA are empire-builders, and at some point companies and customers are gonna make another choice. Do some checking on how many peo
: YYZ is not even near what HKG and ICN look like. From the space mamagement, and pax friendly psrecpective...these ITM guys are a joke!!! YYZ has NO SH
: YVR is so much better for shopping than YYZ this makes me laugh out loud!
: Well except for the fact that you are aware that TC charges GTAA 2/3 of the rent it collects and YYZ represents a little less than half all of the na
: You gotta be kidding-spawled out all over and you have to hard stand a commuter jet and then be bussed to the mail temrinal and walk a while. Not that
: Sorry, but any airport where you have to collect your luggage, clear customs and put your luggage back on the belt yourself as a transfer passager sco
: This will no longer happen at YYZ once the new International Pier F is operational in 01/2007 for something like GRU-YYZ-NRT. However, if you're goin
: This is a standard practice at YVR as well, so i can only assume that it is standard protocol at all Canadian airports after an International flight