Singapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19 Posted (7 years 11 months 3 days 20 hours ago) and read 16761 times:
I notice from many videos on Youtube, and also my experience with United Airlines, that on many airlines, the flight attendants thank passengers for flying with the respective airlines while mentioning where they're based (and sometimes even the pilots).
So, why is this?
The cynic would argue that it's about one base trying to make sure that passengers know that their base is better than the other. The offshoot of this competition theoretically would mean that each base tries to improve its service offerred to customers and that there are metrics to measure this performance in terms of complaints for example.
FA4B6 From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 11 months 3 days 18 hours ago) and read 16502 times:
From my experience, a lot of customers ask where we're based out of general curiosity. At JetBlue, it isnt the standard to mention because we're all considered Crewmembers (though I do agree it adds a personal touch).
FlyCMH From United States of America, joined Jul 1999, 2282 posts, RR: 10
Reply 6, posted (7 years 11 months 3 days 17 hours ago) and read 16240 times:
I believe it also helps to promote the city in which the airline has a crew base. In the states, as of late, many cities have offered airlines all sorts of incentives to locate crew and maintenance bases at their respective cities. By saying the base of the crew on board, it helps to promote awareness and supposedly prominance of a city, since not all cities can be considered crew bases. I have to admit, being from Columbus, I do enjoy flying on Chautauqua and Shuttle America and hearing "On behalf of your Columbus-based flight crew, we thank you for choosing..."
It is an attempt to make the crew more personable and make sure their service is seen as that, a service, rather than a product, while at the same time making the airline appear less of a monolithic giant from some "other place" and more like a "local" company, which, surveys after surveys have shown (across a wide breath of industries), customers tend to prefer.
Quoting EWRCabincrew (Reply 4):
I never did like the mentioning of where the crew is based. Just me.
Personally, I think it's irrelevant on domestic flights, not just because there's no particular reason to believe that Houston-based cabin crews perform better than their colleagues in Newark, but also because, with so many commuting crew members, "base" means less and less every day, sometimes it's just "the place I landed at on my commuting flight to report for duty."
On international flights, it may have another cachet altogether if the base happens to be outside of the US. It tells passengers residing outside the US that the airline is trying to make efforts to better accommodate their needs by hiring "locally."
Teixeim From United States of America, joined May 2005, 131 posts, RR: 0
Reply 14, posted (7 years 11 months 3 days 16 hours ago) and read 15931 times:
The announcement I get a kick out of goes like this: "on behalf of your professional flight attendant crew based in x, we'd like to thank you for flying with us...".
What's silly is the use of the word "professional". Anyone paid is "professional". Whether they conduct themselves "professionally" is another topic altogether. I don't know why anyone would use this wording. Everyone knows that a flight crew is a group of professionals.
Fjnovak1 From United States of America, joined Apr 2000, 611 posts, RR: 2
Reply 15, posted (7 years 11 months 3 days 16 hours ago) and read 15894 times:
I've had crew based just about everywhere on the evening ATL-BDL sectors...i've had ATL crews, MIA/FLL crews, LAX crews, CVG crews, and SLC crews. I've noticed on Delta the non-ATL based crews are the ones most likely to identify themselves, perhaps to signify that they aren't from where you think they might be from... many times though when on an MD-88 they will refer to themselves as "Your MD-88 flight crew"....the most scripeted and memorable one was from the SLC crew, they said something like "On behalf of Delta Air Lines employees worldwide and especially your Salt Lake City based crew, its been our pleasure to bring you to Hartford this evening...we hope that you have safe travels to your final destinations and we certainly look forward to seeing you again on another flight, right here, on Delta Air Lines. Good night." Since it sounded different from other "welcome to xxx" messages, i wondered if this might have been the type of message they did on Western Airlines.
I hope Delta continues to prosper and hopefully grow again in BDL....I am leaving Connecticut tomorrow across country for a new job where i will now fly Delta from Ontario Int'l (ONT)....Have already booked a trip w/ them Nov 22nd ONT-SLC-CVG-DTW....
We're Nuts From United States of America, joined Jun 2000, 5722 posts, RR: 19
Reply 17, posted (7 years 11 months 3 days 14 hours ago) and read 15276 times:
I cut out a lot of the unnecessary stuff from our announcements to make it flow better, and this hit the chopping block first. Our crews are frequently a mix of bases, anyway. Instead I say something like:
"On behalf of all of us here at United Express, and especially this Mesa Airlines flight crew, I'd like to thank you for choosing us this afternoon. It has been our pleasure having you onboard. I do hope that the next time you are traveling to the Washington, DC area, or wherever you happening to be going, you'll think of us here at United Express. Have a great day and a great week, come back and see us again soon, and please drive home safely from the airport."
JetBlueGuy2006 From United States of America, joined Jan 2006, 1660 posts, RR: 1
Reply 18, posted (7 years 11 months 3 days 13 hours ago) and read 15072 times:
Quoting We're Nuts (Reply 17): "On behalf of all of us here at United Express, and especially this Mesa Airlines flight crew, I'd like to thank you for choosing us this afternoon. It has been our pleasure having you onboard. I do hope that the next time you are traveling to the Washington, DC area, or wherever you happening to be going, you'll think of us here at United Express. Have a great day and a great week, come back and see us again soon, and please drive home safely from the airport."
Sounds cool, good job
FL is has some nice announcements as well
Home Airport: Capital Region International Airport (KLAN)
AlexPorter From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 11 months 3 days 12 hours ago) and read 13993 times:
I always like on Frontier how they always say "On behalf of everyone at Frontier Airlines, I would like to be the first to welcome to our hometown of Denver, Colorado." I wish Sun Country or Northwest would do that, just so I could hear something like "Welcome to the Twin Cities of Minneapolis and Saint Paul, home of (Northwest / Sun Country) Airlines. Being from the Twin Cities, it would be nice to hear, rather than just a reference to "this Minneapolis-based flight crew."
Cubsrule From United States of America, joined May 2004, 23084 posts, RR: 20
Reply 21, posted (7 years 11 months 3 days 11 hours ago) and read 12965 times:
On some carriers, crew base tends to make a HUGE difference in what kind of service you are likely to receive. NW/MEM might be an example (quite good), though I've had some nice expreiences with NYC based crews on NW as well.
I can't decide whether I miss the tulip or the bowling shoe more
Freedom747 From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 11 months 3 days 11 hours ago) and read 12935 times:
It can add a personal touch, for sure. I always made mention that the "ACS"...Airport Customer Service at Wash. Dulles Int'l Airport would like to thank you....blah blah. Good buddy of mine with Delta is the formerly called the On-Board Leader, and I don't know what Delta calls their domestic F/A nowadays...always made mention to the following: On behalf of our 5 Los Angeles *and* 1 Orlando based flight attendants' we'd like to thank you...blah blah blah. Definately, a warm 'n fuzzy feeling touch.
SKYYBLUE From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 11 months 3 days 11 hours ago) and read 12868 times:
One of my all time favorites:
(With a warm caribbean accent, mind you)
... On behalf of Cayman Airways, Captain Jackson, First Officer Brooks and your Georgetown-based cabin crew, it's been our pleasure serving you. We sincerely hope that you've enjoyed your flight with us this evening and we look forward to serving you again in the near future. Vistors to our islands, we wish you a very pleasant stay and to our returning residents we'd like to say welcome home. Thank you, goodevening.
LHRspotter From United Kingdom, joined Nov 2006, 182 posts, RR: 0
Reply 24, posted (7 years 11 months 3 days 11 hours ago) and read 12778 times:
My all time favourite on board an EZY flight: "I hope you enjoyed your EasyJet flight today and may I take this opportunity to thank you for choosing to fly with us. If you found the experience less than enjoyable I would like to thank you for choosing to fly Ryanair."
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