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Thank You From Your "xxx" Based Flight Attendants  
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Posted (7 years 11 months 3 days 20 hours ago) and read 16761 times:

Greetings,

I notice from many videos on Youtube, and also my experience with United Airlines, that on many airlines, the flight attendants thank passengers for flying with the respective airlines while mentioning where they're based (and sometimes even the pilots).

So, why is this?

The cynic would argue that it's about one base trying to make sure that passengers know that their base is better than the other. The offshoot of this competition theoretically would mean that each base tries to improve its service offerred to customers and that there are metrics to measure this performance in terms of complaints for example.


Anyone can fly, only the best Soar.
37 replies: All unread, showing first 25:
 
User currently offlineJfidler From United States of America, joined Aug 2000, 364 posts, RR: 0
Reply 1, posted (7 years 11 months 3 days 19 hours ago) and read 16600 times:

I think it adds a personal touch -- you know a bit more about the flight crew. I'm not sure if that's why they do it, but it makes it seem more personal to me when I fly.

Justin

PS. Weren't you planning to write a trip report for your flight to SIN on SQ that took place this year? I was looking forward to it but didn't see it when I searched.


User currently offlineFA4B6 From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 11 months 3 days 18 hours ago) and read 16502 times:

From my experience, a lot of customers ask where we're based out of general curiosity. At JetBlue, it isnt the standard to mention because we're all considered Crewmembers (though I do agree it adds a personal touch).

User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4750 posts, RR: 45
Reply 3, posted (7 years 11 months 3 days 18 hours ago) and read 16488 times:

Personally I like it. They did it this morning as I stepped off DL1832

"on behalf of your New York City based flight attendants and your Los Angeles based Cockpit crew, thank you for choosing Delta Air Lines...."



Some see lines, others see between the lines.
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5525 posts, RR: 56
Reply 4, posted (7 years 11 months 3 days 18 hours ago) and read 16371 times:

Part of what I say is "on behalf of our SkyTeam partners and everyone here at Continental Airlines, we would like to thank you for choosing us for your flight today".

I never did like the mentioning of where the crew is based. Just me.



You can't cure stupid
User currently offlineCOEWRNJ From United States of America, joined Oct 2003, 1065 posts, RR: 19
Reply 5, posted (7 years 11 months 3 days 18 hours ago) and read 16358 times:

Quoting EWRCabincrew (Reply 4):
Part of what I say is "on behalf of our SkyTeam partners and everyone here at Continental Airlines, we would like to thank you for choosing us for your flight today".

I've noticed it the most on CO. Instead of "everyone here at Continental" it's normally "your XXX based flight crew."

I like to hear where the crew is based. It's interestig, but not necesary especially on CO where the service is by far the best no matter where the crew is from.

I remember in Aug 01' I was on a EWR-PBI flight that had a EWR & LAX based crew. That was by far the best crew I had ever had. Does the LAX base still exist?


User currently offlineFlyCMH From United States of America, joined Jul 1999, 2282 posts, RR: 10
Reply 6, posted (7 years 11 months 3 days 17 hours ago) and read 16240 times:

I believe it also helps to promote the city in which the airline has a crew base. In the states, as of late, many cities have offered airlines all sorts of incentives to locate crew and maintenance bases at their respective cities. By saying the base of the crew on board, it helps to promote awareness and supposedly prominance of a city, since not all cities can be considered crew bases. I have to admit, being from Columbus, I do enjoy flying on Chautauqua and Shuttle America and hearing "On behalf of your Columbus-based flight crew, we thank you for choosing..."

User currently offlineAeroflot777 From Russia, joined Mar 2004, 3010 posts, RR: 27
Reply 7, posted (7 years 11 months 3 days 17 hours ago) and read 16173 times:

It adds a very nice personally touch, I really enjoy it when they say it!
Always interesting to know that your SFO-JFK leg was operated by a MCO based crew.

Aeroflot777


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 8, posted (7 years 11 months 3 days 17 hours ago) and read 16153 times:

SOT. But when I flew AA SJU-AUA in July they did this and they said "On behalf of this Dulles based crew we thank you for flying us" Since when does AA have an IAD base?


Doors open, right hand side, next stop is Springfield.
User currently offlineDeltaFFinDFW From United States of America, joined Sep 2003, 1441 posts, RR: 0
Reply 9, posted (7 years 11 months 3 days 17 hours ago) and read 16153 times:

Quoting Cadet57 (Reply 9):
But when I flew AA SJU-AUA in July they did this and they said "On behalf of this Dulles based crew we thank you for flying us" Since when does AA have an IAD base?

Maybe they meant Dallas based  Smile


User currently offlineKelebek From Austria, joined Oct 2006, 60 posts, RR: 0
Reply 10, posted (7 years 11 months 3 days 17 hours ago) and read 16082 times:

at OS and even LH I never heard them mentioning their base. I guess this might be cuz OS's only base is Vienna and LH's base is mostly FRA.
So it's quite clear, where they are coming from...


User currently offlineQqflyboy From United States of America, joined Oct 2003, 2283 posts, RR: 13
Reply 11, posted (7 years 11 months 3 days 17 hours ago) and read 16071 times:

Quoting Cadet57 (Reply 9):
Since when does AA have an IAD base?

We have a Washington DC crew base, and IAD just might have been the airport they flew out of that day. Our DC crew base covers all three airports: IAD, BWI and DCA.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineBlueFlyer From United States of America, joined Jan 2006, 4024 posts, RR: 2
Reply 12, posted (7 years 11 months 3 days 17 hours ago) and read 16016 times:
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Quoting Singapore_Air (Thread starter):
So, why is this?



Quoting Jfidler (Reply 1):
I think it adds a personal touch

It is an attempt to make the crew more personable and make sure their service is seen as that, a service, rather than a product, while at the same time making the airline appear less of a monolithic giant from some "other place" and more like a "local" company, which, surveys after surveys have shown (across a wide breath of industries), customers tend to prefer.

Quoting EWRCabincrew (Reply 4):

I never did like the mentioning of where the crew is based. Just me.

Personally, I think it's irrelevant on domestic flights, not just because there's no particular reason to believe that Houston-based cabin crews perform better than their colleagues in Newark, but also because, with so many commuting crew members, "base" means less and less every day, sometimes it's just "the place I landed at on my commuting flight to report for duty."

On international flights, it may have another cachet altogether if the base happens to be outside of the US. It tells passengers residing outside the US that the airline is trying to make efforts to better accommodate their needs by hiring "locally."



I've got $h*t to do
User currently offlineSKYYBLUE From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 11 months 3 days 16 hours ago) and read 15962 times:

Quoting FA4B6 (Reply 2):
JetBlue, it isnt the standard to mention because we're all considered Crewmembers (though I do agree it adds a personal touch).

I've never 'not' heard it on JetBlue. "On behalf of this JFK-based inflight crew..."

I also think it adds a very nice personal touch and passengers bring it up quite often anyway.


User currently offlineTeixeim From United States of America, joined May 2005, 131 posts, RR: 0
Reply 14, posted (7 years 11 months 3 days 16 hours ago) and read 15931 times:

The announcement I get a kick out of goes like this: "on behalf of your professional flight attendant crew based in x, we'd like to thank you for flying with us...".

What's silly is the use of the word "professional". Anyone paid is "professional". Whether they conduct themselves "professionally" is another topic altogether. I don't know why anyone would use this wording. Everyone knows that a flight crew is a group of professionals.


User currently offlineFjnovak1 From United States of America, joined Apr 2000, 611 posts, RR: 2
Reply 15, posted (7 years 11 months 3 days 16 hours ago) and read 15894 times:

I've had crew based just about everywhere on the evening ATL-BDL sectors...i've had ATL crews, MIA/FLL crews, LAX crews, CVG crews, and SLC crews. I've noticed on Delta the non-ATL based crews are the ones most likely to identify themselves, perhaps to signify that they aren't from where you think they might be from... many times though when on an MD-88 they will refer to themselves as "Your MD-88 flight crew"....the most scripeted and memorable one was from the SLC crew, they said something like "On behalf of Delta Air Lines employees worldwide and especially your Salt Lake City based crew, its been our pleasure to bring you to Hartford this evening...we hope that you have safe travels to your final destinations and we certainly look forward to seeing you again on another flight, right here, on Delta Air Lines. Good night." Since it sounded different from other "welcome to xxx" messages, i wondered if this might have been the type of message they did on Western Airlines.

I hope Delta continues to prosper and hopefully grow again in BDL....I am leaving Connecticut tomorrow across country for a new job where i will now fly Delta from Ontario Int'l (ONT)....Have already booked a trip w/ them Nov 22nd ONT-SLC-CVG-DTW....



Go Blue!!
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5525 posts, RR: 56
Reply 16, posted (7 years 11 months 3 days 15 hours ago) and read 15731 times:

Quoting COEWRNJ (Reply 5):
Does the LAX base still exist?

Unfortunately, no. Only CLE, IAH, EWR and GUM (CO Air Micronesia (Air Mike))are our bases.



You can't cure stupid
User currently offlineWe're Nuts From United States of America, joined Jun 2000, 5722 posts, RR: 19
Reply 17, posted (7 years 11 months 3 days 14 hours ago) and read 15276 times:

I cut out a lot of the unnecessary stuff from our announcements to make it flow better, and this hit the chopping block first. Our crews are frequently a mix of bases, anyway. Instead I say something like:

"On behalf of all of us here at United Express, and especially this Mesa Airlines flight crew, I'd like to thank you for choosing us this afternoon. It has been our pleasure having you onboard. I do hope that the next time you are traveling to the Washington, DC area, or wherever you happening to be going, you'll think of us here at United Express. Have a great day and a great week, come back and see us again soon, and please drive home safely from the airport."



Dear moderators: No.
User currently offlineJetBlueGuy2006 From United States of America, joined Jan 2006, 1660 posts, RR: 1
Reply 18, posted (7 years 11 months 3 days 13 hours ago) and read 15072 times:

Quoting We're Nuts (Reply 17):
"On behalf of all of us here at United Express, and especially this Mesa Airlines flight crew, I'd like to thank you for choosing us this afternoon. It has been our pleasure having you onboard. I do hope that the next time you are traveling to the Washington, DC area, or wherever you happening to be going, you'll think of us here at United Express. Have a great day and a great week, come back and see us again soon, and please drive home safely from the airport."

Sounds cool, good job

FL is has some nice announcements as well  Smile



Home Airport: Capital Region International Airport (KLAN)
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 11 months 3 days 13 hours ago) and read 14507 times:

Quoting Singapore_Air (Thread starter):
So, why is this?

So when you get rude service and you then hear "on behalf of your New York based flight crew", you know why.  Wink


User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 11 months 3 days 12 hours ago) and read 13993 times:

I always like on Frontier how they always say "On behalf of everyone at Frontier Airlines, I would like to be the first to welcome to our hometown of Denver, Colorado." I wish Sun Country or Northwest would do that, just so I could hear something like "Welcome to the Twin Cities of Minneapolis and Saint Paul, home of (Northwest / Sun Country) Airlines. Being from the Twin Cities, it would be nice to hear, rather than just a reference to "this Minneapolis-based flight crew."

User currently onlineCubsrule From United States of America, joined May 2004, 23084 posts, RR: 20
Reply 21, posted (7 years 11 months 3 days 11 hours ago) and read 12965 times:

On some carriers, crew base tends to make a HUGE difference in what kind of service you are likely to receive. NW/MEM might be an example (quite good), though I've had some nice expreiences with NYC based crews on NW as well.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineFreedom747 From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 11 months 3 days 11 hours ago) and read 12935 times:

It can add a personal touch, for sure. I always made mention that the "ACS"...Airport Customer Service at Wash. Dulles Int'l Airport would like to thank you....blah blah. Good buddy of mine with Delta is the formerly called the On-Board Leader, and I don't know what Delta calls their domestic F/A nowadays...always made mention to the following: On behalf of our 5 Los Angeles *and* 1 Orlando based flight attendants' we'd like to thank you...blah blah blah. Definately, a warm 'n fuzzy feeling touch.

User currently offlineSKYYBLUE From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 11 months 3 days 11 hours ago) and read 12868 times:

One of my all time favorites:

(With a warm caribbean accent, mind you)

... On behalf of Cayman Airways, Captain Jackson, First Officer Brooks and your Georgetown-based cabin crew, it's been our pleasure serving you. We sincerely hope that you've enjoyed your flight with us this evening and we look forward to serving you again in the near future. Vistors to our islands, we wish you a very pleasant stay and to our returning residents we'd like to say welcome home. Thank you, goodevening.


User currently offlineLHRspotter From United Kingdom, joined Nov 2006, 182 posts, RR: 0
Reply 24, posted (7 years 11 months 3 days 11 hours ago) and read 12778 times:

My all time favourite on board an EZY flight: "I hope you enjoyed your EasyJet flight today and may I take this opportunity to thank you for choosing to fly with us. If you found the experience less than enjoyable I would like to thank you for choosing to fly Ryanair."

25 SkyHigh777 : Actually I know of quite a few AA pilots and FA's that live here in the DC area and are based out of Dulles. In fact, my old classmates mother, Miche
26 BA747 : When I used to fly for British Airways, upon arrival at CCS from LHR I used to say on the farewell speech: On behalf of British Airways, flight comman
27 L1011Lover : I usually mention the base when making announcements. I´m based at FRA, but LH has quite a few bases. In addition to FRA we have bases in MUC, TXL,
28 N62NA : Here's something somewhat related to this topic. I'm curious if this happens with other airlines, since I almost exclusively fly AA from here in MIAA.
29 Singapore_Air : Yes. I owe Airliners.net trip reports for SQ321 in August, LX182/183 and UA896/895 in September. Due to vastly increased daily activities, these have
30 Mats : My favorite is at British Airways, where they usually announce the languages spoken by the crew. Since it's often an impressive array of languages, it
31 Post contains images BAStew : At BA all our long haul flights have London based crew on them so we don't really tend to say 'on behalf of your london based crew'. On certain routes
32 Laxatljfkcvg : The flight attendent I had when I was going from SEA-CVG she took the time and told us the whole layout of CVG.
33 Tockeyhockey : as a frequent flier, when i hear "thank you from your "XXX" based flight crew", it means something to me, especially if they are getting off the plane
34 57AZ : This is true for all forms of passenger transportation-not just the airlines. On Amtrak, the passenger service crews based out of NYC are really hit
35 Post contains images Wingedarrow : Signore e signori, benvenuti a Roma aeroporto di Fiumicino. Sono le ore 11, ora locale e la temperatura è di 10 °C. Vi preghiamo di rimanere seduti
36 ShowerOfSparks : I'm a little surprised in this day and age with the possiblility of cabin crews names being revealed to passengers through their id cards, that they w
37 S5FA170 : Not only do I say "Columbus" I make the announcement in the following manner: "On behalf of your Columbus, Ohio based flight crew, I'd like to thank
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