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Items Got Stolen Out Of My Suitcase @ LAX  
User currently offlineRELAX457 From Germany, joined May 2006, 16 posts, RR: 0
Posted (7 years 10 months 3 weeks 2 days 3 hours ago) and read 8243 times:

hi folks,

something really weird happened to me on Wednesday November 1, 2006 at Los Angeles int´l airport. I got in from San Francisco on united 979 and I had a onward connection on Lufthansa 457 to Frankfurt/Germany. I´ve checked all my luggage already in San Francisco so I didn't´t need to pick it up again in LAX.
once arrived in Germany and opened the luggage later on, I realised that one suitcase was ransacked and some items were missing. among other stuff, I´m missing my camera, some hats (don´t ask why they took those?!), an iPod and also a sweater (again: wonder why they took that kind of stuff?! - in fact, it wasn´t that cold in southern California).

so, I called Lufthansa airlines and they told me that I have to mail them a list with any items that are missing and also any information about my itinerary and all that kind of stuff. I also called the police and they told me that I have to fill out another report on monday.

so, I am just wondering, did anyone of you experienced something like that before? I am traveling to and from LAX on a regular basis but nothing like this happened before. in fact, I always carry the camera in onboard luggage but since I had limited space this time I had to put it in the luggage. well, don´t get me wrong but I would expect something like this while traveling through Bogota or Johannesburg but not through a us-airport??? or do I just have to high expectations on that?

I am also wondering if "they" can get something out of the luggage, they can also get something IN the luggage, right? hazmat or something even worse comes to mind. like a bomb or something. so, what kind of guys do the ground handling at LAX???? PLEASE, don´t get me wrong! I am NOT judging and I know not all of them are "bad" but hey, I miss stuff worth about $ 2,000.00 !!!!!!!!!

just a note on the side - I didn't find any note in there by TSA which said that my luggage had to be opened due to a security reason... so, you do the math!

thanks for your replies...

RELAX457

60 replies: All unread, showing first 25:
 
User currently offlineIkramerica From United States of America, joined May 2005, 21532 posts, RR: 59
Reply 1, posted (7 years 10 months 3 weeks 2 days 3 hours ago) and read 8225 times:

Unfortunately, around the world and not just in the USA, putting expensive stuff in a suitcase is asking for it to be stolen.

Airline employees (or inspectors) seem to have iPod radar, too. I know two others who've had iPods taken from luggage the one time they decided to just check it.

I'm sorry for your loss, but LH will do nothing, at least that's the policy of most airlines.

 Sad



Of all the things to worry about... the Wookie has no pants.
User currently offlineNikonDFW From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 10 months 3 weeks 2 days 3 hours ago) and read 8172 times:

Quoting Ikramerica (Reply 1):
Airline employees (or inspectors) seem to have iPod radar, too. I know two others who've had iPods taken from luggage the one time they decided to just check it.

I would file a complaint with United as well. Both TSA and UA handled your luggage at SFO, and UA again at LAX, and possibly a third party ground handler at LAX who transfers luggage between UA and LH at LAX...I don't think LH parks at the UA gates at LAX...Not sure...


User currently offlineAPFPilot1985 From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 10 months 3 weeks 2 days 3 hours ago) and read 8162 times:

If none of the airlines are willing to help you I would call KNBC or some other news channels and give them a sob story and see if they will help.

User currently offlineArcrftLvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 4, posted (7 years 10 months 3 weeks 2 days 3 hours ago) and read 8107 times:

Quoting NikonDFW (Reply 2):
I don't think LH parks at the UA gates at LAX...Not sure...

No, LH uses the gates at the TBIT (Tom Bradley International Terminal)

Quoting RELAX457 (Thread starter):
well, don´t get me wrong but I would expect something like this while traveling through Bogota or Johannesburg but not through a us-airport??? or do I just have to high expectations on that?

Same thing happened to a friend of mine at SEA who was flying on AS. AS told them that they are not responsible for items that are lost or stolen from checked baggae, as per their policy. So, it happens everywhere. Sorry to hear about your unfortunate experience...


User currently offlineRELAX457 From Germany, joined May 2006, 16 posts, RR: 0
Reply 5, posted (7 years 10 months 3 weeks 2 days 2 hours ago) and read 8029 times:

...well, if they (LH) will bitch me - I´ll bitch them back! I don´t care about their policy. I am a paying passenger and I give a sh*t if they think they are responsible or not. in fact - they are responsible indeed. no matter how they think about it. you know the saying: don´t bite the hand that feeds you....

I´ll let you know how the saga continues...


User currently offlineNRA-3B From United States of America, joined Oct 2000, 166 posts, RR: 0
Reply 6, posted (7 years 10 months 3 weeks 2 days 2 hours ago) and read 7984 times:

I am a little puzzled. If you checked your bags in SFO and did not pick them up until you arrived at FRA, how do you deduce that the bags were pilfered at LAX? Your bags were inspected and possibly opened in SFO, transferred in Los Angeles, and off-loaded in FRA. This gives 3 distinct locations where the thefts could occur. I have had baggage pilfered in the past, and it turned out there was a baggage theft ring working for the contractor at my destination. ( I received no compensation.) I initially thought that the bags were broken into at my origin.
Anyhow, sorry to hear about your experience. I hope that this would be happening less and less, but then I am just an optimist.

Cheers,
Bob


User currently offlineIkramerica From United States of America, joined May 2005, 21532 posts, RR: 59
Reply 7, posted (7 years 10 months 3 weeks 2 days 2 hours ago) and read 7925 times:

Quoting RELAX457 (Reply 5):
I don´t care about their policy.

Then you shouldn't have bought a ticket with a contract of carriage that clearly states that, no matter how unfair, they are not responsible for ELECTRONICS in your luggage, including cameras, music players, etc., etc.

UA, DL, CO, AA, BA, VS, AF, etc., etc. all basically give their employees carte blanche to steal anything of this nature by this rule...



Of all the things to worry about... the Wookie has no pants.
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 8, posted (7 years 10 months 3 weeks 2 days 2 hours ago) and read 7926 times:

NEVER, under ANY circumstances, should you EVER put ANYTHING of value in your checked luggage.

In the fine print of the "Contract Of Carraige" it is specifically stated that airlines are not responsible for lost items in checked luggage. This is very sad, but since the airlines cannot and will not check every single item in every suitcase, they limit damage claims. Can you imagine what kind of fraudulent claims people would make trying to screw the airlines? "Uh...yeah...I lost several Rolex watches that I had in my checked luggage...yeah, um, they were all worth...um...yeah, $10,000 each. Yeah, I had five!!". Every airline would be out of business in less than a week.

It would be grossly unfair to say that "those (TSA or airline employee) goons will steal anything". The vast majority are hard working people. But in every business everywhere, there are people who can put aside the ten commandments and justify stealing from other people. Even in the days when you COULD lock your luggage, I myself had a suitcase broken into. When I picked up my suitcase from baggage claim, I discovered my lock had been cut off and a pair of candlesticks I had received as "free gift with purchase" were missing. Some moron probably has them on his mantle thinking they are priceless antiques, when in reality they are junk.

The moral of this story is this: Anything of personal value should be carried on with you. Electronic equipment, cameras, pictures, valuables - whatever - should NEVER leave your posession. If you have too much, you might want to consider mailing these things to yourself beforehand. A hassle, but MUCH more secure.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 9, posted (7 years 10 months 3 weeks 2 days 2 hours ago) and read 7919 times:
Support Airliners.net - become a First Class Member!

Well remember the loudest squeak gets the oil.


You can cut the irony with a knife
User currently offlineEatmybologna From France, joined Apr 2005, 412 posts, RR: 0
Reply 10, posted (7 years 10 months 3 weeks 2 days 1 hour ago) and read 7912 times:

At ROC (Rochester's airport,) we are required to bring the suitcase to a baggage inspector, and then to a scanning machine. After that, the airline employee adheres tape to the handle indicating that the baggage is acceptable to load on the aircraft. Can’t we then, lock the up the bags?

Thanks,

E-M-B



Isn't knowledge more than just the acquisition of information? Shouldn't the acquired information be correct?
User currently offlineN353SK From United States of America, joined Jun 2006, 822 posts, RR: 0
Reply 11, posted (7 years 10 months 3 weeks 2 days 1 hour ago) and read 7803 times:

Quoting Eatmybologna (Reply 10):
At ROC (Rochester's airport,) we are required to bring the suitcase to a baggage inspector, and then to a scanning machine. After that, the airline employee adheres tape to the handle indicating that the baggage is acceptable to load on the aircraft. Can’t we then, lock the up the bags?

Thanks,

E-M-B

No. The airline and the TSA have full right to open and inspect anything before it goes onto the airplane. You can get the TSA approved locks and rampers won't be able to get your bags open (most common luggage thieves ) but TSA will.


User currently offlineLACA773 From United States of America, joined Nov 2004, 4018 posts, RR: 2
Reply 12, posted (7 years 10 months 3 weeks 2 days ago) and read 7770 times:
Support Airliners.net - become a First Class Member!

Quoting APFPilot1985 (Reply 3):
If none of the airlines are willing to help you I would call KNBC or some other news channels and give them a sob story and see if they will help.

APFPilot1985, I feel this isn't a sob story. It has happened to the best of us and it's completely unacceptable. Considering the amount of security screening and scrutiny we all have to endure, it sounds like they need to follow all airport/airline personnel much more closely and have them go through some sort of screening process when they come on and sign off of their shifts like they do at retail stores.
I think it's a great idea to contact KNBC or KCBS. They have great undercover stories & though it will take them sometime, they will get to the bottom of it.
Earlier this year or late last year, KCBS had a big expose on the LAXPD in regards to how they were not doing their job duties and when paged, they caught them in nice restraunts having long extended lunch breaks, getting there haircut, at by their kids toys at the likes of Toy-R-US.

Good luck Relax457. I hope you're able to get this resolved quickly.

LACA773


User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 25
Reply 13, posted (7 years 10 months 3 weeks 2 days ago) and read 7760 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting RELAX457 (Thread starter):
don´t get me wrong but I would expect something like this while traveling through Bogota or Johannesburg but not through a us-airport???

Which is why SA now offers a complimentary baggage shrink wrap service at JNB...  Smile


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineN844AA From United States of America, joined Jul 2003, 1352 posts, RR: 1
Reply 14, posted (7 years 10 months 3 weeks 2 days ago) and read 7760 times:

Quoting PanAm747 (Reply 8):
Every airline would be out of business in less than a week.

Well, to be fair, they're all on track for that anyway.  Wink



New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune
User currently offlineEatmybologna From France, joined Apr 2005, 412 posts, RR: 0
Reply 15, posted (7 years 10 months 3 weeks 2 days ago) and read 7740 times:

Quoting N353SK (Reply 11):
TSA approved locks

Can you tell me where to get these?

Thanks,

E-M-B



Isn't knowledge more than just the acquisition of information? Shouldn't the acquired information be correct?
User currently offlineAreopagus From United States of America, joined exactly 13 years ago today! , 1369 posts, RR: 1
Reply 16, posted (7 years 10 months 3 weeks 2 days ago) and read 7712 times:

I had the experience of a BA gate agent not allowing me to bring my carryon onto my connecting flight, on grounds that it was too big and too heavy. Actually, it was neither too big nor too heavy, and I had just had it with me on the same type of airplane (747) on the same airline. It had an expensive telescope inside. Don't tell me not to check it, for I had no choice. I feel that since BA forced me to check it, it would have been highly unfair of them to disclaim responsibility if they had let it be stolen.

User currently offlineFlywithken From United States of America, joined Nov 1999, 223 posts, RR: 0
Reply 17, posted (7 years 10 months 3 weeks 2 days ago) and read 7692 times:

Quoting Eatmybologna (Reply 15):
TSA approved locks

Can you tell me where to get these?

I know Brookstone carries them. They have locations in many airports. Heres a link for you
http://www.brookstone.com/store/thum...=subcategory&cm_re=C*Luggage*Locks


User currently offlineN844AA From United States of America, joined Jul 2003, 1352 posts, RR: 1
Reply 18, posted (7 years 10 months 3 weeks 2 days ago) and read 7686 times:

Quoting Flywithken (Reply 17):
I know Brookstone carries them. They have locations in many airports. Heres a link for you
http://www.brookstone.com/store/thum...Locks

Thanks for the link. How do these work? Is the sole purpose of that keyhole on the bottom for keys distributed to the TSA?

Also, as an aside, these locks presuppose that it's not TSA employees that are involved in luggage theft... Personally I've been very happy with the federalization of airport security, but I understand other folks have had problems.



New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune
User currently offlineShenzhen From United States of America, joined Jun 2003, 1710 posts, RR: 2
Reply 19, posted (7 years 10 months 3 weeks 1 day 23 hours ago) and read 7614 times:

This type of thing happens a lot at LAX. If you fly one airline in, then transfer to another airline, your bags are subject to theft, as everyone will point their fingers at someone else.

The International carrier is the responsible party. In addition, you should be able to make a claim with your homeowners insurance.

This type of thing gets really bad around the Christmas Holidays, both before and after.

Cheers


User currently offlineSkyvanMan From United States of America, joined Aug 2004, 224 posts, RR: 0
Reply 20, posted (7 years 10 months 3 weeks 1 day 23 hours ago) and read 7530 times:

I had video-games stolen from a checked bag in 2003 and since then when I travel with electronics I carry or ship ahead as much as possible. For example on my last trip I had only Clothes, a Microsoft Wireless Keyboard (minus the USB receiver, effectively making it useless), some random electronic cables with low resale values. I had two carry-ons, one of which weighed in around 40 pounds that included A CD case contianing between 500-1000 discs, PSP games in cases, a PS2 (slim version), two PS2 controllers, two external hard drives and power adaptors, a Sirius Satellite Radio Boombox for my radio, and a few other things like my firefox plushie and some hard to find magazines in addition to a box containing my cuff-links. That was jus tin one bag! I can only travel with just carry-ons on short trips since for the longer ones I take so many electronics. I fit everything that I noted above into a Tumi roller bag that fits in the overhead bins on most aircraft. I also carry a laptop backback contiang the more valuable cables (Proprietary cables, I-GO, etc), my spotting book, a 12 cd case, a psp, my D100 withj 300mm zoom, some magazines, medication...and....two laptops with accessories. As you can see it is possible to pack up a ton of valuable items into you're carryons and avoid having to worry aobut it being rummaged through by the baggage handlers. If you don't like to fly with heavy carry-ons you could also consider shipping the stuff with Fed-Ex Express in multiple shipments (it is actually not that expensive for the lighter weight stuff but for all the stuff I carry-on it would likely have cost a few hundred bucks cross country 2 day) so that you get the insurance coeverage on each package (don't even tryi wth the USPS!) but for that to work you have to make sure that everything that is breakable is carefully wrapped and bubbled well beyond what seems neccesary and that you lable the outside of the boxes fragile if they are super fragile (crystal for example).

Anywho that is all I have to say but mainly if you want to avoid having stuff stolen you can just take it with you. And one other much simpler thing to try is to take an inventory of everything in each bag (down to serial number) and make sure you can prove that it was in there and then if it doesn't come up and it isn't one of the things that is banned in checked-luggage then you would have a pretty good argument in trying to get the value of your item reimbursed.



The 3 best planes of all time: Shorts Skyvan, 330 and 360
User currently offlineRELAX457 From Germany, joined May 2006, 16 posts, RR: 0
Reply 21, posted (7 years 10 months 3 weeks 1 day 23 hours ago) and read 7525 times:

thanks a lot for your replies!

well, it is always the same with different kinds of policies all over the world and in any kind of business. the party who sets the policies wants to make the whole thing waterproof. the party on the other hand wants to get as much rights as possible. naturally it doesn´t go together that well. so, you can imagine where most of that ends up.

anyways, the carrier is -from my point of view (which might be wrong but I need to hear that by a judge)- responsible for the passengers AND their luggage. a service provider is always, and no matter what, responsible for anything they do or are providing. even if their policies says their not.

thank god we have that euopean law-thing going on about that passenger rights and everything. I don´t know all the details yet but I am sure I will find something about it. but first of all, we will see how this case is going on. I´ll let you all know....

another thing that I won´t accept is the right airlines are giving to their staff to feel free about doing what they want to do with the passengers baggage. I want to trust them since they are telling you, that you can.

it´s just like Shenzhen mentioned before: that type of thing happens a lot at LAX. that is exactly what I´ve heard numerous times. so, I am asking you - what´s wrong with that picture?

however, you all are still missing my point. what do you think about the fact that if they are able to get something out of the baggage they are also able to put something in there what doesn´t belong in there.... ?!?!


User currently offlineN844AA From United States of America, joined Jul 2003, 1352 posts, RR: 1
Reply 22, posted (7 years 10 months 3 weeks 1 day 23 hours ago) and read 7513 times:

Quoting Shenzhen (Reply 19):
This type of thing gets really bad around the Christmas Holidays, both before and after.

Kind of sad to think about a baggage handler's kid getting a nice new iPod for Christmas -- one preloaded with music that's engraved with someone else's name.

Of course, surely part of the reason theft spikes around Christmas is sheer availability of shiny new electronic gadgets. Still, you have to figure at least some of those items wind up in the stocking of someone other than the original recipient.



New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 23, posted (7 years 10 months 3 weeks 1 day 22 hours ago) and read 7486 times:

Quote:
Kind of sad to think about a baggage handler's kid getting a nice new iPod for Christmas -- one preloaded with music that's engraved with someone else's name.

"Oooh, daddy, thank you for the new iPod!! But why is the name 'Ray' on it?"

"Because...err...ummm...well...uhh, you're my little 'Ray' of sunshine!!"

Couldn't resist.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineRELAX457 From Germany, joined May 2006, 16 posts, RR: 0
Reply 24, posted (7 years 10 months 3 weeks 1 day 22 hours ago) and read 7466 times:

Quoting PanAm747 (Reply 23):
"Oooh, daddy, thank you for the new iPod!! But why is the name 'Ray' on it?"

"Because...err...ummm...well...uhh, you're my little 'Ray' of sunshine!!"

Couldn't resist.

;o))))) very nice!


25 Jwenting : You entered into a legally binding contract with them when you agreed to the terms of transportation. So you're bound to those terms just as they are
26 Flyboy_se : its sad that it happened, but you should only transport clothes and toileteries in your checked baggage.All valuable items should be taken with you on
27 Shenzhen : Doubtful. Only a court can decide if there was a contract (certainly no signatures) and if said contract is even legal. My guess is a court would fin
28 Mlsrar : Yeah, I've officially deemed them useless after having them cut-off twice in MSP. I'm not sure if they were after my luggage contents (clothes only),
29 IAirAllie : I never lock checked bags and I've never had anything stolen. Luggage keys are a dime a dozen and I think the locks just advertize that you have somet
30 MEACEDAR : Damn right!!!!!!!!!!!!!!! Keep bitching......they will eventually reimburse you. I was once flying from MCO-AMS on Martinair then AMS-BEY on KLM all
31 Post contains links Laxintl : Hey wait a minute here. For starters, you dont have the slightest evidence that anything happened at LAX. Your bags chain of custody also involved fo
32 Rdwelch : Though it might be expensive to do internationally, I would FedEx the High Value items, rather than check them. Of course you'll have to use appropria
33 Hamster : I would start by listing the lost items and their values and write to the pres/executive offices of Luftansa. Then they will responde and if it is a n
34 Post contains links Jorge1812 : Got several items stolen from my suitcase when flying LTU from PUJ to DUS in Jauary. Called LTU and had the same to do like you, in the end I got a ch
35 RELAX457 : as for LAX: that is the only place where they had a chance to do. I checked in at SFO one hour prior to departure and I doubt somebody took my baggage
36 Maperrin : How are we going to deal with this with new carry-on extreme limitations in Europe ?
37 Khalyavia : I also lost an iPod from a checked bag on a United flight from SFO to ORD. There was a TSA note (from the private company at SFO who fills TSA's role)
38 YYCowboy : I think you were correct in reporting the theft. Even if nothing comes of it, the airline, airlines or airport authority can spot a trend and in time
39 TheSorcerer : Why did you have your Ipod in your suitcase? I'd take mine on the plane to listen to during the flight. Dominic
40 RELAX457 : well, the battery was low... that is why I put it in the luggage. besides of that it was an overnight flight and I can sleep pretty much everywhere s
41 SATX : Personally, I think airlines will never fix this unless and until they're forced to address it by new rules that make them more accountable. People se
42 WDBRR : Let me add....every time I fly...there is something missing from my suitcase. I had a black army belt stolen, then on another trip I had surgical scis
43 JETSTAR : When I travel and have to check luggage, instead of using the TSA locks on my luggage, I lock my luggage with nylon cable ties that I buy in bulk from
44 Post contains images B777-700 : And the news will do zilch. Having worked for a network affiliate before, I can tell you that such reports from passengers are placed right into the
45 TPAnx : Sorry to hear about your loss. You might want to file a claim with the TSA, but IMHO, it probably will only result in finger-pointing between it, and
46 Post contains images Ronerone : Something a bit similar happened to me .. but at JFK. Last Thanksgiving, I was arriving from Dubai on EK 203, with an onward connection on DL to FLL.
47 Jetstar : Besides what I have said in my previous post about not checking anything of value in my luggage, I also watch my luggage after I check it in at the co
48 777ER : It always pays to purchase a TSA approved lock. I used a few on my luggage in June. I also used a tell-tale plastic loop which clips onto your luggage
49 BAe146QT : I know it sounds pessimistic, but I always take the view that nothing should be put into a suitcase that you can't afford to lose. When deciding wheth
50 Rdwelch : That is one of the best ideas that I have ever heard of. I never would have thought about zip ties. Thanks for the idea. Gus
51 Jetdeltamsy : You should file a police report wherever you are. THEN file a claim with the airline.
52 Bluewhale18210 : Airlines do not pay for valuables. Instead they will offer you $20/kg lost. And there is a cap, I don't know what LH's cap is. By interline agreement
53 FlyDeltaJets : Not true at all. Anyone caught is punished with harshly. I is not worth losing you job and facing jail time over a couple hundred dollars worth of me
54 Post contains images Lightsaber : Reading all of these posts makes me realize why the new rules are discouraging air travel. If there is seen to be a risk of checking luggage... As to
55 Jwenting : The airlines on most airports aren't responsible for handling luggage, the airport authority is (and they have it contracted out to a 3rd party more
56 Post contains images Nonfirm : That sounds like the TSA loser's from SFO i watch them idiot's everyday just tear through people's belongings like nothing.
57 DLX737200 : I work at MCO, as a ramp agent. Let me just say, there is a lot of handling that goes on with that bag between that scanning machine and it getting o
58 Post contains images ThaiA345 : Got another new one for you guys, and this one is in Asia!! ... My missus's best friend just came back from Taipei to Jakarta (via HKG by CX in J clas
59 Warren747sp : Does any body know is TSA locks will work at foreign airports such as LHR?
60 FlyDeltaJets : They are only for the US as the TSA has a set of keys that open the locks.
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