RELAX457 From Germany, joined May 2006, 16 posts, RR: 0 Posted (9 years 3 months 1 week 2 days 20 hours ago) and read 9292 times:
something really weird happened to me on Wednesday November 1, 2006 at Los Angeles int´l airport. I got in from San Francisco on united 979 and I had a onward connection on Lufthansa 457 to Frankfurt/Germany. I´ve checked all my luggage already in San Francisco so I didn't´t need to pick it up again in LAX.
once arrived in Germany and opened the luggage later on, I realised that one suitcase was ransacked and some items were missing. among other stuff, I´m missing my camera, some hats (don´t ask why they took those?!), an iPod and also a sweater (again: wonder why they took that kind of stuff?! - in fact, it wasn´t that cold in southern California).
so, I called Lufthansa airlines and they told me that I have to mail them a list with any items that are missing and also any information about my itinerary and all that kind of stuff. I also called the police and they told me that I have to fill out another report on monday.
so, I am just wondering, did anyone of you experienced something like that before? I am traveling to and from LAX on a regular basis but nothing like this happened before. in fact, I always carry the camera in onboard luggage but since I had limited space this time I had to put it in the luggage. well, don´t get me wrong but I would expect something like this while traveling through Bogota or Johannesburg but not through a us-airport??? or do I just have to high expectations on that?
I am also wondering if "they" can get something out of the luggage, they can also get something IN the luggage, right? hazmat or something even worse comes to mind. like a bomb or something. so, what kind of guys do the ground handling at LAX???? PLEASE, don´t get me wrong! I am NOT judging and I know not all of them are "bad" but hey, I miss stuff worth about $ 2,000.00 !!!!!!!!!
just a note on the side - I didn't find any note in there by TSA which said that my luggage had to be opened due to a security reason... so, you do the math!
NikonDFW From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 3 months 1 week 2 days 20 hours ago) and read 9221 times:
Quoting Ikramerica (Reply 1): Airline employees (or inspectors) seem to have iPod radar, too. I know two others who've had iPods taken from luggage the one time they decided to just check it.
I would file a complaint with United as well. Both TSA and UA handled your luggage at SFO, and UA again at LAX, and possibly a third party ground handler at LAX who transfers luggage between UA and LH at LAX...I don't think LH parks at the UA gates at LAX...Not sure...
ArcrftLvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 4, posted (9 years 3 months 1 week 2 days 19 hours ago) and read 9156 times:
Quoting NikonDFW (Reply 2): I don't think LH parks at the UA gates at LAX...Not sure...
No, LH uses the gates at the TBIT (Tom Bradley International Terminal)
Quoting RELAX457 (Thread starter): well, don´t get me wrong but I would expect something like this while traveling through Bogota or Johannesburg but not through a us-airport??? or do I just have to high expectations on that?
Same thing happened to a friend of mine at SEA who was flying on AS. AS told them that they are not responsible for items that are lost or stolen from checked baggae, as per their policy. So, it happens everywhere. Sorry to hear about your unfortunate experience...
RELAX457 From Germany, joined May 2006, 16 posts, RR: 0
Reply 5, posted (9 years 3 months 1 week 2 days 19 hours ago) and read 9078 times:
...well, if they (LH) will bitch me - I´ll bitch them back! I don´t care about their policy. I am a paying passenger and I give a sh*t if they think they are responsible or not. in fact - they are responsible indeed. no matter how they think about it. you know the saying: don´t bite the hand that feeds you....
NRA-3B From United States of America, joined Oct 2000, 170 posts, RR: 0
Reply 6, posted (9 years 3 months 1 week 2 days 19 hours ago) and read 9033 times:
I am a little puzzled. If you checked your bags in SFO and did not pick them up until you arrived at FRA, how do you deduce that the bags were pilfered at LAX? Your bags were inspected and possibly opened in SFO, transferred in Los Angeles, and off-loaded in FRA. This gives 3 distinct locations where the thefts could occur. I have had baggage pilfered in the past, and it turned out there was a baggage theft ring working for the contractor at my destination. ( I received no compensation.) I initially thought that the bags were broken into at my origin.
Anyhow, sorry to hear about your experience. I hope that this would be happening less and less, but then I am just an optimist.
Then you shouldn't have bought a ticket with a contract of carriage that clearly states that, no matter how unfair, they are not responsible for ELECTRONICS in your luggage, including cameras, music players, etc., etc.
UA, DL, CO, AA, BA, VS, AF, etc., etc. all basically give their employees carte blanche to steal anything of this nature by this rule...
Of all the things to worry about... the Wookie has no pants.
PanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 8, posted (9 years 3 months 1 week 2 days 18 hours ago) and read 8975 times:
NEVER, under ANY circumstances, should you EVER put ANYTHING of value in your checked luggage.
In the fine print of the "Contract Of Carraige" it is specifically stated that airlines are not responsible for lost items in checked luggage. This is very sad, but since the airlines cannot and will not check every single item in every suitcase, they limit damage claims. Can you imagine what kind of fraudulent claims people would make trying to screw the airlines? "Uh...yeah...I lost several Rolex watches that I had in my checked luggage...yeah, um, they were all worth...um...yeah, $10,000 each. Yeah, I had five!!". Every airline would be out of business in less than a week.
It would be grossly unfair to say that "those (TSA or airline employee) goons will steal anything". The vast majority are hard working people. But in every business everywhere, there are people who can put aside the ten commandments and justify stealing from other people. Even in the days when you COULD lock your luggage, I myself had a suitcase broken into. When I picked up my suitcase from baggage claim, I discovered my lock had been cut off and a pair of candlesticks I had received as "free gift with purchase" were missing. Some moron probably has them on his mantle thinking they are priceless antiques, when in reality they are junk.
The moral of this story is this: Anything of personal value should be carried on with you. Electronic equipment, cameras, pictures, valuables - whatever - should NEVER leave your posession. If you have too much, you might want to consider mailing these things to yourself beforehand. A hassle, but MUCH more secure.
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
Eatmybologna From France, joined Apr 2005, 412 posts, RR: 0
Reply 10, posted (9 years 3 months 1 week 2 days 18 hours ago) and read 8961 times:
At ROC (Rochester's airport,) we are required to bring the suitcase to a baggage inspector, and then to a scanning machine. After that, the airline employee adheres tape to the handle indicating that the baggage is acceptable to load on the aircraft. Can’t we then, lock the up the bags?
Isn't knowledge more than just the acquisition of information? Shouldn't the acquired information be correct?
N353SK From United States of America, joined Jun 2006, 905 posts, RR: 0
Reply 11, posted (9 years 3 months 1 week 2 days 17 hours ago) and read 8852 times:
Quoting Eatmybologna (Reply 10): At ROC (Rochester's airport,) we are required to bring the suitcase to a baggage inspector, and then to a scanning machine. After that, the airline employee adheres tape to the handle indicating that the baggage is acceptable to load on the aircraft. Can’t we then, lock the up the bags?
No. The airline and the TSA have full right to open and inspect anything before it goes onto the airplane. You can get the TSA approved locks and rampers won't be able to get your bags open (most common luggage thieves ) but TSA will.
LACA773 From United States of America, joined Nov 2004, 4207 posts, RR: 2
Reply 12, posted (9 years 3 months 1 week 2 days 17 hours ago) and read 8819 times:
Quoting APFPilot1985 (Reply 3): If none of the airlines are willing to help you I would call KNBC or some other news channels and give them a sob story and see if they will help.
APFPilot1985, I feel this isn't a sob story. It has happened to the best of us and it's completely unacceptable. Considering the amount of security screening and scrutiny we all have to endure, it sounds like they need to follow all airport/airline personnel much more closely and have them go through some sort of screening process when they come on and sign off of their shifts like they do at retail stores.
I think it's a great idea to contact KNBC or KCBS. They have great undercover stories & though it will take them sometime, they will get to the bottom of it.
Earlier this year or late last year, KCBS had a big expose on the LAXPD in regards to how they were not doing their job duties and when paged, they caught them in nice restraunts having long extended lunch breaks, getting there haircut, at by their kids toys at the likes of Toy-R-US.
Good luck Relax457. I hope you're able to get this resolved quickly.
Areopagus From United States of America, joined Sep 2001, 1379 posts, RR: 1
Reply 16, posted (9 years 3 months 1 week 2 days 17 hours ago) and read 8761 times:
I had the experience of a BA gate agent not allowing me to bring my carryon onto my connecting flight, on grounds that it was too big and too heavy. Actually, it was neither too big nor too heavy, and I had just had it with me on the same type of airplane (747) on the same airline. It had an expensive telescope inside. Don't tell me not to check it, for I had no choice. I feel that since BA forced me to check it, it would have been highly unfair of them to disclaim responsibility if they had let it be stolen.
Thanks for the link. How do these work? Is the sole purpose of that keyhole on the bottom for keys distributed to the TSA?
Also, as an aside, these locks presuppose that it's not TSA employees that are involved in luggage theft... Personally I've been very happy with the federalization of airport security, but I understand other folks have had problems.
New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune
SkyvanMan From United States of America, joined Aug 2004, 224 posts, RR: 0
Reply 20, posted (9 years 3 months 1 week 2 days 15 hours ago) and read 8579 times:
I had video-games stolen from a checked bag in 2003 and since then when I travel with electronics I carry or ship ahead as much as possible. For example on my last trip I had only Clothes, a Microsoft Wireless Keyboard (minus the USB receiver, effectively making it useless), some random electronic cables with low resale values. I had two carry-ons, one of which weighed in around 40 pounds that included A CD case contianing between 500-1000 discs, PSP games in cases, a PS2 (slim version), two PS2 controllers, two external hard drives and power adaptors, a Sirius Satellite Radio Boombox for my radio, and a few other things like my firefox plushie and some hard to find magazines in addition to a box containing my cuff-links. That was jus tin one bag! I can only travel with just carry-ons on short trips since for the longer ones I take so many electronics. I fit everything that I noted above into a Tumi roller bag that fits in the overhead bins on most aircraft. I also carry a laptop backback contiang the more valuable cables (Proprietary cables, I-GO, etc), my spotting book, a 12 cd case, a psp, my D100 withj 300mm zoom, some magazines, medication...and....two laptops with accessories. As you can see it is possible to pack up a ton of valuable items into you're carryons and avoid having to worry aobut it being rummaged through by the baggage handlers. If you don't like to fly with heavy carry-ons you could also consider shipping the stuff with Fed-Ex Express in multiple shipments (it is actually not that expensive for the lighter weight stuff but for all the stuff I carry-on it would likely have cost a few hundred bucks cross country 2 day) so that you get the insurance coeverage on each package (don't even tryi wth the USPS!) but for that to work you have to make sure that everything that is breakable is carefully wrapped and bubbled well beyond what seems neccesary and that you lable the outside of the boxes fragile if they are super fragile (crystal for example).
Anywho that is all I have to say but mainly if you want to avoid having stuff stolen you can just take it with you. And one other much simpler thing to try is to take an inventory of everything in each bag (down to serial number) and make sure you can prove that it was in there and then if it doesn't come up and it isn't one of the things that is banned in checked-luggage then you would have a pretty good argument in trying to get the value of your item reimbursed.
The 3 best planes of all time: Shorts Skyvan, 330 and 360
RELAX457 From Germany, joined May 2006, 16 posts, RR: 0
Reply 21, posted (9 years 3 months 1 week 2 days 15 hours ago) and read 8574 times:
thanks a lot for your replies!
well, it is always the same with different kinds of policies all over the world and in any kind of business. the party who sets the policies wants to make the whole thing waterproof. the party on the other hand wants to get as much rights as possible. naturally it doesn´t go together that well. so, you can imagine where most of that ends up.
anyways, the carrier is -from my point of view (which might be wrong but I need to hear that by a judge)- responsible for the passengers AND their luggage. a service provider is always, and no matter what, responsible for anything they do or are providing. even if their policies says their not.
thank god we have that euopean law-thing going on about that passenger rights and everything. I don´t know all the details yet but I am sure I will find something about it. but first of all, we will see how this case is going on. I´ll let you all know....
another thing that I won´t accept is the right airlines are giving to their staff to feel free about doing what they want to do with the passengers baggage. I want to trust them since they are telling you, that you can.
it´s just like Shenzhen mentioned before: that type of thing happens a lot at LAX. that is exactly what I´ve heard numerous times. so, I am asking you - what´s wrong with that picture?
however, you all are still missing my point. what do you think about the fact that if they are able to get something out of the baggage they are also able to put something in there what doesn´t belong in there.... ?!?!
N844AA From United States of America, joined Jul 2003, 1352 posts, RR: 1
Reply 22, posted (9 years 3 months 1 week 2 days 15 hours ago) and read 8562 times:
Quoting Shenzhen (Reply 19): This type of thing gets really bad around the Christmas Holidays, both before and after.
Kind of sad to think about a baggage handler's kid getting a nice new iPod for Christmas -- one preloaded with music that's engraved with someone else's name.
Of course, surely part of the reason theft spikes around Christmas is sheer availability of shiny new electronic gadgets. Still, you have to figure at least some of those items wind up in the stocking of someone other than the original recipient.
New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune