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US Airways Complaints Decrease In Sept.  
User currently offlineMah584jr From United States of America, joined Mar 2006, 500 posts, RR: 0
Posted (7 years 5 months 2 weeks 3 days 9 hours ago) and read 3452 times:

http://www.azcentral.com/arizonarepu...s/articles/1103biz-talker1103.html

The airline has improved in it's amount of customer complaints in the recent past. Let's hope this trend continues. However, there is still no real improvement in mishandled bags.

11 replies: All unread, jump to last
 
User currently offlineDashTrash From United States of America, joined Aug 2006, 1439 posts, RR: 2
Reply 1, posted (7 years 5 months 2 weeks 3 days 9 hours ago) and read 3431 times:

I guess our passengers decided pissing into the wind is futile.....

User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9
Reply 2, posted (7 years 5 months 2 weeks 3 days 8 hours ago) and read 3409 times:

The article doesn't say much, really, other than USAirways is slightly below the industry average.

A question to US employees: I am curious to know if one airport in your system is worse than others. Is PHL the culprit? Or is it across the board? Or is it just a problem with with combining two airlines?

I hope any solveable problems are taken care of quickly!!



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User currently offlinePVD757 From United States of America, joined Aug 2003, 3406 posts, RR: 17
Reply 3, posted (7 years 5 months 2 weeks 3 days 8 hours ago) and read 3397 times:

I think its safe to say that PHL usually doesn't make things much BETTER fo US...

User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 4, posted (7 years 5 months 2 weeks 3 days 8 hours ago) and read 3373 times:

Maybe one of these days US Airways will actually get around to hiring me, and the complaints will decrease even further as a result... Wink


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User currently offlineJlbmedia From United States of America, joined Jun 2002, 621 posts, RR: 0
Reply 5, posted (7 years 5 months 2 weeks 3 days 7 hours ago) and read 3334 times:
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Quoting PVD757 (Reply 3):

I think its safe to say that PHL usually doesn't make things much BETTER fo US...

Except that PHL brings in a large percentage of USAirway's income. I would say that makes things BETTER for US... John.



JLB54061
User currently offlinePVD757 From United States of America, joined Aug 2003, 3406 posts, RR: 17
Reply 6, posted (7 years 5 months 2 weeks 3 days 6 hours ago) and read 3309 times:

Quoting Jlbmedia (Reply 5):
Except that PHL brings in a large percentage of USAirway's income. I would say that makes things BETTER for US... John.

true, but I think we were all talking operationally...


User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 5 months 2 weeks 3 days 6 hours ago) and read 3306 times:

PHL is the worst in our system by far. The sad thing is the company is SOOOO into improving the baggage numbers, they are literally expecting all the other stations to be near perfect. It's getting crazy...everyone else has to make up for PHL's mishaps.

User currently offlineSteeler83 From United States of America, joined Feb 2006, 9108 posts, RR: 18
Reply 8, posted (7 years 5 months 2 weeks 3 days 2 hours ago) and read 3230 times:

Quoting Jlbmedia (Reply 5):
I think its safe to say that PHL usually doesn't make things much BETTER fo US...

Except that PHL brings in a large percentage of USAirway's income. I would say that makes things BETTER for US... John.

 checkmark 

People keep arguing that some of the ops should be shifted back to PIT. I would like to see more US traffic brought back as well, but what's the point in doing so? The passengers supporting such traffic have left; either left the region, or fled to another airport to take advantage of lower fares. If the pax/O&D was at PIT, then PIT would still be a hub.

I am sure that PHL would have been a focus city in this situation, given that they'd likely be the international gateway still, much like what LAX is to DL with their transpacific routes. Of course, the transatlantic operations for US at PHL would be considerably larger...

I do expect to see US add some routes back as the airline becomes more profitable and as PITs O&D increases. PIT will forever be a focus city for US I believe, but I would like to see routes like DTW, DFW, and MSP brought back, as well as some of the lost regional routes. Coming back to the topic, I expect to see US drastically improve the baggage situation at PHL, as well as their ops there. I am happy to see them supremely interested in doing so; PHL is a massive money maker for US...



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineF9Animal From United States of America, joined Dec 2004, 4947 posts, RR: 28
Reply 9, posted (7 years 5 months 2 weeks 3 days 1 hour ago) and read 3204 times:

That is it!!! I am filing a complaint now! LOL!  Smile


I Am A Different Animal!!
User currently offlineVega From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 5 months 2 weeks 3 days 1 hour ago) and read 3200 times:

Quoting Flyboyaz (Reply 7):
PHL is the worst in our system by far. The sad thing is the company is SOOOO into improving the baggage numbers, they are literally expecting all the other stations to be near perfect. It's getting crazy...everyone else has to make up for PHL's mishaps.

Well one would hope that things will improve very soon with the US operation at PHL adding 200 employees and 60 or so managers, improving the mechanics of the baggage system to at least increase the scanning accuracy - plus creating a dedicated team/flight process.
What a lot of people continue to misunderstand is that the problems with US at PHL are not in most cases caused by the airport - they are caused by US Airways management's "admitted" inability to understand the problems and provide adequate resources and processes to fix them - until hopefully now. I wouldn't doubt that Parker, etal., actually thought they were merging into a turnkey operation, which would fit, with minimum effort and finances, hand-in-glove with HP and all they had to do was sit back and watch the dough roll in under the Arizona sun.

[Edited 2006-11-04 01:50:31]

User currently offlineHPLASOps From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 5 months 2 weeks 3 days 1 hour ago) and read 3200 times:

Baggage issues aside, the complaints should continue to go down as we get more and more intergrated. Operating two airlines under the same airline is a pain in the ass on everyone, most especially our passengers. Having to create paper tickets to have a misconx pax go from a west operated flight to an east operated flight, still using two different res computer systems, still having staff under two different union contracts - it's a major pain in the ass for everyone. It's especially annoying at our hubs where both east and west metal will operate the same routes (LAS-PHL, LAS-PHX, PHX-PHL) and you just can't say to the customers "If you're flying to Philly, stand in this line, unless it's an HP flight, then stand in this line." That would annoy the hell out of me if I was just an oridinary pax who didn't know any better. Once intergration is fully complete (and coupled with a hopeful baggage improvement), our DOT complaints should go way down.

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