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CO Gold Elite Services?  
User currently offlineCO767 From United States of America, joined Oct 2006, 44 posts, RR: 0
Posted (8 years 1 month 2 weeks 1 day 9 hours ago) and read 2044 times:

Howdy,

Next week I will become a OnePass Gold Elite Frequent Flyer, and I am wondering how the fist class upgrades compare to Silver Elite. So far I have been upgraded about 40% of the time. Will this drasticaly increase as I have senority over the Silvers?

Also, how about the companion upgrades? I know that all Elites and Y-Class economy paxs have first priority. But are there any flights where Elites (and Y-Class) don't fill up the already semi-filled First Class cabin?

-john denman
-CO767

13 replies: All unread, jump to last
 
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 1, posted (8 years 1 month 2 weeks 23 hours ago) and read 1982 times:

Howdy John,

Congrats on the Gold level....and yes your changes will increase for upgrades but probably not by a large amount, yet that would depend on what flights, days of week, and time of day you fly! Take for instance yesterday, I was on the 4:40 PM DFW-IAH flight, as always that flight is jammed in the 735.....now granted I had a last minute reservation at a modest fare class, I was 10th on the standby list for first class, the 9 in front of me were all Y fare Platinum's.....so even being that level, I got to enjoy the 42 minute flight in row 5......oh well whatever....and the IAH-DFW route is always loaded with Elites so pick you flights carefully.

Quoting CO767 (Thread starter):
Also, how about the companion upgrades?

You got it from what you put down about the program rules on companions, and your upgrade won't process on the automated 3 day out for Golds if available either if they are on your itinerary.....won't process at all until at the gate! I've had situations where an employee has put my companion into first but not sure they really did that from the kindness of their heart or what.

Quoting CO767 (Thread starter):
But are there any flights where Elites (and Y-Class) don't fill up the already semi-filled First Class cabin?

I'm sure there are, but again pick and choose your flights carefully and you should be okay.

Have fun!



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineIkramerica From United States of America, joined May 2005, 21583 posts, RR: 59
Reply 2, posted (8 years 1 month 2 weeks 23 hours ago) and read 1975 times:

Good luck on upgrades...

I'd been a silver for many years, and upgrades were not hard to get.

This year (starting last Dec) I achieved Gold.

This year upgrades have been nearly impossible to get, even as Gold. I didn't fly as much as last year, so i only just re-earned Silver on Tuesday, but I barely got any upgrades the entire year as a Gold. I got one upgrade 3 days in advance in the spring, and no other upgrades before check-in. I got 1 upgrade at the gate, and one after sitting in my seat at the last minute, and I believe that's it, so that's 3 in the whole year.

Last year as silver, I was upgraded about 40% of the time like you. I don't know why I'm getting upgraded less this year, as I am still trying to fly on days and flights that are more likely to have upgrades, just like last year.

Seams like bad luck, but so much so that I am frustrated and looking to switch programs to one where at least it's easier to use your miles for flights, like AA. I've had experience with them in the past and reward travel was much easier to book. I just like CO better otherwise.



Of all the things to worry about... the Wookie has no pants.
User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 3, posted (8 years 1 month 2 weeks 23 hours ago) and read 1961 times:

Quoting Ikramerica (Reply 2):
I don't know why I'm getting upgraded less this year, as I am still trying to fly on days and flights that are more likely to have upgrades, just like last year.

What routes do you fly? probably CO is doing a bit better LF wise upfront.


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 4, posted (8 years 1 month 2 weeks 19 hours ago) and read 1884 times:

Quoting ARGinLON (Reply 3):
What routes do you fly? probably CO is doing a bit better LF wise upfront.

IMHO it is because some "Y" fares are failry low and an Elite is able to get the upgrade when purchasing the "Y" fare ticket so that seat is thus gone. Also, look at the back of airplanes.....if that back has few seats marketing is more likely to hold onto first class seats and not upgrade as many folks till right before a flight.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineIkramerica From United States of America, joined May 2005, 21583 posts, RR: 59
Reply 5, posted (8 years 1 month 2 weeks 19 hours ago) and read 1871 times:

Quoting IAHFLYR (Reply 4):
IMHO it is because some "Y" fares are failry low and an Elite is able to get the upgrade when purchasing the "Y" fare ticket so that seat is thus gone. Also, look at the back of airplanes.....if that back has few seats marketing is more likely to hold onto first class seats and not upgrade as many folks till right before a flight.

That's exactly it. Living in LA, I'm screwed. CO has cut LAX capacity to the point that every plane is full, every flight, all times of day. This is theoretically good for CO, but you have to think they are leaving pax BEHIND due to this, and not even low yield ones.

I think the full Y thing is a big part of it. Since Full Y pax often are booking 1 day out, they are just not releasing the Gold Upgrades much as a result. And since more people are aware of the full Y "nearly assured" upgrade (that is also now on many other airlines), they can convince companies to buy them a changeable full Y and still save money.

The only way I get a high chance of upgrades are on true leisure routes, and I flew more of them last year, IIRC. Flights to Florida (except TPA and MIA), especially routed out of CLE and IAH don't get as many business travelers. MCO has many business pax, but there is so much frequency, it's not enough to eat up all the F seats.

Anyway, unless I move out of LAX and my family moves away from IAH and SRQ, I'll keep flying CO because nobody else really offers a viable alternative to get there. DL is good into SRQ, but I'd have to connect to get to Houston on anyone but CO, and the CO IAH-SRQ flights are timed well for west coast connections that don't require fighting morning LA traffic...



Of all the things to worry about... the Wookie has no pants.
User currently offlineJEdward From United States of America, joined Nov 2005, 133 posts, RR: 0
Reply 6, posted (8 years 1 month 2 weeks 19 hours ago) and read 1863 times:

A search of Flyertalk's CO Forum may also prove useful.


As Christ died to make men holy, let men die to make us rich. --S.C.
User currently offlineDZ09 From United States of America, joined Sep 2006, 492 posts, RR: 1
Reply 7, posted (8 years 1 month 2 weeks 19 hours ago) and read 1851 times:

I can't resist posting a reply, even though I know a lot of CO fanatics will jump on my throat for what I am about to post.

From my own experience, you usually have a better chance of getting an upgrade if you're silver instead of gold or gold instead of platinum. It may be because of the Fare class, I don't know. A platinum member is already an establish and committed client, so there is really no need for more perks such as upgrades. They want to secure the business of the Silver elite member, who's already somewhat committed but not quite. It's just my opinion so please don't shoot me.....


User currently offlineWorldsurfer From United States of America, joined Jun 2006, 128 posts, RR: 0
Reply 8, posted (8 years 1 month 2 weeks 19 hours ago) and read 1846 times:

Quoting Ikramerica (Reply 5):
That's exactly it. Living in LA, I'm screwed. CO has cut LAX capacity to the point that every plane is full, every flight, all times of day.

i know exactly what you mean , i have been platinum a few years now , and last year i was flying EWR-LAX almost eveery week and maybe got one or two upgrades, i even had to sit in the middle a couple of times.


User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 9, posted (8 years 1 month 2 weeks 18 hours ago) and read 1813 times:

Quoting IAHFLYR (Reply 4):
IMHO it is because some "Y" fares are failry low and an Elite is able to get the upgrade when purchasing the "Y" fare ticket so that seat is thus gone. Also, look at the back of airplanes.....if that back has few seats marketing is more likely to hold onto first class seats and not upgrade as many folks till right before a flight



Quoting Ikramerica (Reply 5):
think the full Y thing is a big part of it. Since Full Y pax often are booking 1 day out, they are just not releasing the Gold Upgrades much as a result. And since more people are aware of the full Y "nearly assured" upgrade (that is also now on many other airlines), they can convince companies to buy them a changeable full Y and still save money.

For IAH-LAX there is only USD50 difference between F and full Y. Why would you gamble on a possible upgrade for only USD50?

I think CO has been clever on reducing the gap between full Y and F to attract passenger who are willing to pay a little extra to fly upfront.


User currently offlineIahflyr From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 10, posted (8 years 1 month 2 weeks 16 hours ago) and read 1752 times:

Quoting DZ09 (Reply 7):
From my own experience, you usually have a better chance of getting an upgrade if you're silver instead of gold or gold instead of platinum. It may be because of the Fare class, I don't know. A platinum member is already an establish and committed client, so there is really no need for more perks such as upgrades. They want to secure the business of the Silver elite member, who's already somewhat committed but not quite. It's just my opinion so please don't shoot me

That is one of the funniest things I've heard in a long time.....you actually believe this or are you simply wanting a rise from Plat/Gold folks? Come on...guess you've not ever looked at the flight attendants passenger list for First Class then have you. On that list you'll find a very large number of Plat/Gold and Silver from time to time, but not on business travelers routes will you often find that Silver. Like your style but



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineLemurs From United States of America, joined Mar 2005, 1439 posts, RR: 4
Reply 11, posted (8 years 1 month 2 weeks 15 hours ago) and read 1706 times:

Quoting DZ09 (Reply 7):
From my own experience, you usually have a better chance of getting an upgrade if you're silver instead of gold or gold instead of platinum.

As someone with both many years of CO flying experience, and lots of time spent talking to other CO flyers in President's Clubs and online (FlyerTalk) I can tell you that's just not correct. Never once have I been upgraded before a Platinum on the same flight, nor has a Silver even been upgraded over me. This is anecdotal as well, but it's backed up by hundreds of other flyers I have talked to who have never had such experiences either. Such a system would be entirely counter to the point of a customer loyalty program.



There are 10 kinds of people in the world; those who understand binary, and those that don't.
User currently offlineAero0729 From United States of America, joined Jul 2006, 76 posts, RR: 0
Reply 12, posted (8 years 1 month 2 weeks 14 hours ago) and read 1693 times:

All you CO people who never get upgraded, Fly Delta. Okay they do not have as much meal service, but it is still a good product and you get to sit in those big cushy seats ALOT! They fly huge 767-400s and even 777s sometimes out of LAX with good upgrades chances. Continetal slashes first class fares sometimes and makes it harder for elites to get upgrades. Try Delta, as Silver I had a 90% upgrade rate and I was nto trying to pick certian flights or even pay attention to dates or tiems that are better for upgrades. As a gold and Plat this year I have had onyl on flight not upgraded. Delta;s first class pretty much sucks compared to Continetal, but I would take 90% over 40% and not eat quite as well. Rumors are Delta is improving first class big time when it comes to food and they are now installing AVOD on all their cross-country fleet

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 13, posted (8 years 1 month 2 weeks 14 hours ago) and read 1689 times:

Quoting Lemurs (Reply 11):
As someone with both many years of CO flying experience, and lots of time spent talking to other CO flyers in President's Clubs and online (FlyerTalk) I can tell you that's just not correct.

I don't have quite the experience, but from what I've seen this is entirely 100% correct. CO has a well established upgrade priority, and If I remember correctly it's

For confirming upgrades in advance:

CO Platinums in order of date of purchase and fare class
NW Platinums ""
CO Golds in order of date of purchase and fare class
NW Golds ""
CO Slivers in order of date of purchase and fare class
NW Silvers ""

For upgrades not confirmed prior to the day of departure, it follows the same heiarchy but instead of date of purchase or fare class it's time of checkin

The only official way to jump this list is to buy a full-fare "Y" class ticket. If you do this, the upgrade will be confirmed immediately if there's a seat available and you will be at the top of the SB list if there isn't. (So even though I'm at the bottom of the list -- a NW Silver -- and there were like 40 (I'm not kidding) Plats on the flight I was "Next in line" for a seat up front because I bought the ticket at nearly the last minute. )

If you ask nicely, many times the agent at the gate will tell you where you are on the list (for example, on a recent flight I knew I was behind 5 platinums, 2 golds, 2 CO silvers and there were 10 open seats in First, so my chances were "good")

Lincoln

Lincoln



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