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Delta Connection Triple Crown (not The Good Kind!)  
User currently offlineRL757PVD From United States of America, joined Dec 1999, 4663 posts, RR: 11
Posted (7 years 9 months 3 weeks 1 day ago) and read 5160 times:

1st... before anyone starts Delta bashing, let me start out by saying ive been a loyal DLflyer for 5 years, so lets try and keep this to constructive criticism...

Ok with that said The September 2006 Air Travel consumer report is out and to say that Delta Connection performed horribly is the understatement of the century http://airconsumer.ost.dot.gov/reports/2006/November/0611atcr.pdf

*On-time performance*

Of the top 50 flights arriving late 80% of the time or more... 47/50 were DL OH or EV.

In comparison, FL is only on the list 3 times, so cant really blame it all on ATL's runway, and B6 isnt on the list at all.

ASa and Comair are # 2 and # 3 for percent of flights cancelled with 3.1 and 2.8 respectively. Only American Eagle with 4.3% had a higher comparison. DL mainline had 1.9%with the average being 1.7%.

FL was 1.0% while B6 was 0.3%


*Mishandled baggage*

Mishandled baggage the average was 8.25 for all reporting airlines, ASA had 24.13 per 1,000, while OH had 18.00., Dl mainline was only slightly above average with 9.58 per 1,000.

in comparison, B6 had 4.11 per 1,000 and FL had 5.36 per 1,000

*Denied boardings*
Average denied boardings per 10,000 pax was 0.70. ASA had 3.29 and OH had 2.98, DL had 1.29.

In comparison, B6 and FL both had 0.07.



In Summary this is not the first month DL connection has really failed the flying public. it is unfortunate that DL connection is really holding back the good progress being made in the Delta mainline product. The problem is with 50-60% of departures being on DL connection, many passengers will likely get fed up and fly a more relaible carrier. Performance by other airlines at both JFk and ATL show that it is much more of an airline operational issue than an airport capacity issue.

lets hope something gets done before it is too late


Experience is what you get when what you thought would work out didn't!
26 replies: All unread, showing first 25:
 
User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 1, posted (7 years 9 months 3 weeks 1 day ago) and read 5144 times:

Look at the airlines that acheived that accolade. With SA)">OH in CVG and SA)">EV in ATL you wonder why things are they way they are. However you do not see RAH or god forbid MESA on the list.


I Don't know where I am anymore
User currently offlinePositiverate From United States of America, joined May 2005, 1590 posts, RR: 8
Reply 2, posted (7 years 9 months 3 weeks 1 day ago) and read 5137 times:

ASA got killed in an article in yesterday's AJC. http://www.ajc.com/search/content/bu...ories/2006/11/12/sbizasa1112a.html

User currently offlinePanamair From United States of America, joined Oct 2001, 4898 posts, RR: 25
Reply 3, posted (7 years 9 months 3 weeks 23 hours ago) and read 5108 times:
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From an on-time perspective, the whole DCI operation at JFK is an unmitigated disaster - from insufficient and outdated facilities to basic issues with the terminal/taxiway/alleyways set-up at or near the DL terminals. The consolidation of all DCI flights in the Terminal 2 Gates 23-25 area as well as the marked increase in DCI flying out of JFK has produced one big mess that needs to be resolved ASAP. For example, the alleyway between Terminals 1 and 2 (affecting DL's gates 25-29 at Terminal 2) is controlled by Terminal One operators and so DL is somewhat subject to their whims in terms of pushback timing. Complicating the situation are the usual JFK taxi delays during the evening rush hour, and it is not unusual to sit at Gate 25 or 26 for 40-45 minutes waiting for pushback. A recent Sunday evening saw an LH A330 blocking the alleyway for 15 minutes while waiting for taxi clearance. This prevented a JL 744 from taxiing in to its gate. The JL 744 then needed to be towed in, which caused additional delays. Then an OA A343 had to push back after the JL move; due to taxiway congestion, the OA A343 had to sit and wait in the alleyway for another 20 minutes. After that, an LH 744, which had been waiting on the tarmac, had to taxi in, stop, and be towed in.....and then finally, a DL CRJ is allowed to push, followed by a DL 763ER....

Well, with the winter season, DL has reduced some flying out of JFK thus alleviating some of the congestion issues; I've noticed lately that some of the delays in pushback, etc., have been somewhat reduced. Two Sundays ago, my JFK-TXL flight actually pushed back on time and was airborne in 20 minutes (which to me is a record for JFK during the evening rush hour)...


User currently offlineN766UA From United States of America, joined Jul 1999, 8234 posts, RR: 23
Reply 4, posted (7 years 9 months 3 weeks 23 hours ago) and read 5054 times:

Don't forget ASA kills the most animals....


This Website Censors Me
User currently offlineDLX737200 From United States of America, joined May 2001, 1905 posts, RR: 19
Reply 5, posted (7 years 9 months 3 weeks 23 hours ago) and read 5017 times:

I work for Delta Connection in MCO. In the last 5 months I've been there, I have seen more and more late flights, but mainly from Freedom as they are our main operator in MCO. We only see about 4 OH flights a day and they are almost always on time from what I've seen. I've only seen one RP delay and that was last night due to a mechanical problem that couldn't be fixed. However, Freedom.... They are ridiculous. Yesterday was a decent day but two weeks ago on Thursday night, I was there till 2:30am for a flight from TRI that was suppose to arrive at 9pm. I have been at work many late nights for flight 6158 to ATL that's suppose to leave at 8:35pm and wouldn't get out till almost midnight or later. I have gotten more overtime that I really didn't want thanks to Freedom. The ultimate story was Nov 7th, flight 6017 to BNA. The flight is scheduled to leave around 7pm. We had 42 pax booked on that flight that night. The inbound flight for this plane was from ATL. It became delayed about 3 hours in ATL then finally cancelled for unknown reasons to me. It finally taxied out at ATL for a ferry flight to MCO. It was then holding so long for takeoff, the pilots decided to come back and get more fuel. After more fuel, it had to sit in line again. Finally around 10pm, she got off the ground in ATL. At 11:30pm or so, I marshaled her arrival onto our ramp. The crew changed out and the inbound crew went home. The first officer and captain arrived for the BNA flight. We fueled it and quickly loaded the bags for BNA so we could get as quick a turnaround time as possible and go home. We were all loaded with bags, fueled and ready to go except one problem, no flight attendant. The crew called crew scheduling over and over and no one ever answered in Phoenix. Our ops called crew scheduling over and over for 30 min and finally got some jerk out there to answer. He looked up the info and said, "oh, that flight attendant called out sick at 7pm eastern time." Somehow it took until the 5 hour late departure time to start looking for another flight attendant. Freedom was certain they could find another flight attendant and wouldn't cancel the flight until the crew timed out. At that time, these 42 pax had been sitting up in the gate area for 5-6 hours. Our ops decided this was enough. There was no way this flight attendant would ever show up at this time of night so we cancelled it ourselves and booked the 42 people in hotels for the night. However, we couldn't go home until Freedom dispatch cancelled it because it was still listed in the computers as a revenue flight. We called dispatch to tell them to cancel it because we are going home and we were sure this flight would never leave the ground tonight. They said they would not cancel it until the crew timed out at 2am eastern time and if we left before then, freedom dispatch would pin the cancellation on Orlando ops, not due to a flight attendant not showing up. We were pissed. Those bastards wanted to shift the blame on us because they don't know how to run effective crew scheduling. So anyway, the crew finally timed out at 2am, with no flight attendant showing up, as we expected, and we went home. Damn Freedom

-Justin


User currently offlineDL787932ER From United States of America, joined Dec 2005, 597 posts, RR: 1
Reply 6, posted (7 years 9 months 3 weeks 22 hours ago) and read 4951 times:

EV seems to just be a mess these days. It's a shame; on my last EV flight the F/As were so good that I wrote a complimentary letter to their customer service department. I hope OO is able to straighten them out, because it seems that DL's biggest weakness at this point is their multitude of problems with Connection ops.


F L Y D E L T A J E T S
User currently offlineBDL2DCA From United States of America, joined Jan 2006, 313 posts, RR: 0
Reply 7, posted (7 years 9 months 3 weeks 22 hours ago) and read 4929 times:

The Washington Post has an article today about how Comair 5283 is late 100% of the time. Some fair use excerpts:

"Few things are certain in air travel today, but one comes close: If you're on Delta Connection Flight 5283 from New York to Washington, you can expect to be late.

"The flight had the nation's worst on-time performance in September, arriving late 100 percent of the time at Reagan National Airport, according to a recent government report.

"Its average delay: 1 hour and 19 minutes. Actual flying time: 53 minutes.

"Through the first nine months of the year, eight other flights were late 100 percent of the time for a month -- and Comair operated four of those, too."

Full article: http://www.washingtonpost.com/wp-dyn...6111200972_2.html?nav=rss_business

Scary!



146,319,320,321,333,343,722,732,733,734,735,73G,738,744,752,762,763,772,ARJ,BE1,CRJ,D9S,D10,DH8,ERJ,E70,F100,S80
User currently offlineFoxecho From United States of America, joined Dec 2000, 746 posts, RR: 17
Reply 8, posted (7 years 9 months 3 weeks 22 hours ago) and read 4908 times:

Quoting DLX737200 (Reply 5):
Damn Freedom

Justin, I hope to god you went to your STM about this......

Lowest bidder folks.....

Andrew
JFK/MEM/MCI



..uh, we'll need that to live......
User currently offlinePositiverate From United States of America, joined May 2005, 1590 posts, RR: 8
Reply 9, posted (7 years 9 months 3 weeks 22 hours ago) and read 4849 times:

Quoting N766UA (Reply 4):
Don't forget ASA kills the most animals....

Um...ok.


User currently offlineFlyPNS1 From United States of America, joined Nov 1999, 6606 posts, RR: 24
Reply 10, posted (7 years 9 months 3 weeks 21 hours ago) and read 4830 times:

Maybe all this bad press will finally get DL to fix a few things....particularly ASA in ATL. However, if past history is any indicator...DL won't make a big effort. For years, DL has said they want to fix ASA and occasionally they have tried, but the efforts were usually half-*ssed at best. The end result, things at ASA have gotten progressively worse.

When I fly DL, I do everything I can to avoid ASA. In a market like PNS (which has a mix of mainline and ASA to ATL), I will always choose the mainline flight even if the ASA flight is at a more convenient time.


User currently offlineB4real From United States of America, joined Aug 2003, 2637 posts, RR: 5
Reply 11, posted (7 years 9 months 3 weeks 21 hours ago) and read 4807 times:

As a long time and very loyal DL flier, I agree the DCI operations greatly need improvement.

I'll spare examples, as we all know them. But, I've done some really silly things to avoid flying on DCI. Adding a layover in lieu of a direct DCI flight, driving to alternate airports, accepting unnaturally long layovers, changing air carriers to accomodate the mapping in another market.

I could go on and on.

It is unfortunate, as Delta is the name the customer sees and Delta needs to ensure that this product is consistent with what Delta advertises.

I still love DL, but agree with all here that the DCI ops need an overhaul of some sort.



B4REAL, spelled like it sounds
User currently offlineN766UA From United States of America, joined Jul 1999, 8234 posts, RR: 23
Reply 12, posted (7 years 9 months 3 weeks 18 hours ago) and read 4629 times:

Quoting Positiverate (Reply 9):
Um...ok.

Nice contribution.

ASA has the highest number of animals killed in-transit among all US carriers, is that better for you?



This Website Censors Me
User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 9 months 3 weeks 18 hours ago) and read 4583 times:

Quoting RL757PVD (Thread starter):
1st... before anyone starts Delta bashing, let me start out by saying ive been a loyal DLflyer for 5 years, so lets try and keep this to constructive criticism...



Quoting RL757PVD (Thread starter):
lets hope something gets done before it is too late

Weren't you the one who, a few months ago, started a thread about how you hate the fact that because you fly into PVD and OMA or someplace like that, that you hate the fares you have to pay for a CRJ? For some reason, I see this "rant" is just a continuation of that. Being that you only focus on DCI is a good indicator of that.

I'm not saying your wrong. In fact, I can't stand DCI for the most part. Especially ASA and Comair, surprisingly. ASA is just a screwed up operation that doesn't give a crap, and Comair is a bunch of prima-donna's who think they don't have to lift a finger because they are the highest paid regional. The best DCI partner that I've flown with is Chautauqua. Never had a problem with them. If a plane comes in late, they do a quick turn-around to get it back on schedule. Anytime I have flown on Comair, if a plane comes in late, then its leaving that much later, end of story. Not very good customer service there. RP pilots and FA's that go out of their way to smile and get you what you like, compared to EV's miserable looking FA's wondering when the day will end, and OH FA's just pissed that they have to give you a drink, because providing you service is below them.


But, since I'm getting off topic, let me go ahead with this. Instead of mindlessly bitching and complaining like a 3 yr old who hasn't been giving his pacifier today, why don't you actually recommend any fixing that you think will help. If you are a true road warrior, then you know the deal, you know how the operation works, as compared to these arm-chair CEO's on here that know nothing and only bitch about CASM, without recommending a solution. So here is your chance. Make some recommendations, ask for anything you need explaining on(you'll get it, trust me), and you never know, Big Brother Delta just might be watching and take your recommendation. Then you can get a big head about how you saved Delta Connection.


Damn this headache, where's the Tylenol.



OttoPylit


User currently offlineIlikeyyc From United States of America, joined Dec 2003, 1373 posts, RR: 20
Reply 14, posted (7 years 9 months 3 weeks 17 hours ago) and read 4534 times:

We here at ASA are striving to not get you to your destination on time- or at all. As part of our renewed commitment to customer unsatisfaction, ASA will now be an acronym for "All Suck Airlines" and our new motto will be "We love to suck, and it shows!"


Fighting Absurdity with Absurdity!
User currently offlineRL757PVD From United States of America, joined Dec 1999, 4663 posts, RR: 11
Reply 15, posted (7 years 9 months 3 weeks 17 hours ago) and read 4507 times:

Quoting OttoPylit (Reply 13):
Weren't you the one who, a few months ago, started a thread about how you hate the fact that because you fly into PVD and OMA or someplace like that, that you hate the fares you have to pay for a CRJ? For some reason, I see this "rant" is just a continuation of that. Being that you only focus on DCI is a good indicator of that.

Well since that thread, i did a little more homework, including looking at the past 12 months, and notice how DCI has gotten progressively worse. I continue to support the DL mainline product. I also left any personal experience out of this one and based it all on the data trends.

As for suggesting my solution to the DCI problem, id gladly discuss any ideas with anyone at DL willing to listen! Im only 30 min from their HQ!

Keep in mind some of these may not be feasible in the short term...

- Limit CRJ-200 flights to those under 2.5 hrs with the exception of "thin" routes such as places like the upper midwest

- Limit CRJ-200 routes that are sucecptable to weight restrictions, esp in markets that can support larger aircraft.

- Limit the # of flights handled by one agent at any time...6 flights out of one gate leads to disaster during IROP because the agent has attention divided 6 different ways, and its really not their fault, but it leads to a lack of information and poor customer service. In addition, while it worked fine when it was EMB-120s but with 6 RJs out of one gate (equivelant of 2 757s) per gate, the narrow concourse and less seating and concessions adds to the inconvenience of flying DCI

- Limit the segregation between DL mainline and DCI. In the customers eyes they are one in the same. Dont have the DCI baggage in ATL crammed into one conveyer so people are shoulder to shoulder 4 people deep, while 3 DL mainline conveyers arent even in use.

- While costly, the entire set up for DCI at ATL is not properly configured for the DCI usage. The set up at CVG is rather nice and a set up that provided less up and down stairs and cramped concourses would be desired.

While costly.. my solution...Combine DCI to concourse D, move FL and everyone else to Conc. C.... for Conc D, make it all ground level boarding,with vaulted ceilings in most areas to compensate for the narrow width. Higher end concessions in the central area and maybe a few restaraunts on a 2nd level in some areas to maximize space.

Granted thats unlikely, but as an aviation consultant, im all about designing and planning facilities for proper use.

- Need to step up 70-90 seat aircraft, hopefully that will occur via the RFP they sent out. These aircraft need to be deployed on the longer routes that once had mainline service in most cases. Again.. the weight restricted CRJ-200s to the northeast have got to go!

- Not this one is really stretching it... but the customer service functions at hubs should be all from the same employee pool. Meaning one day someone can be the gate agent for a 757 full of business pax, and the next day they can be working a CRJ of average joe's to FNT. As mentioned there is too much brand segregation perticularly in ATL, and it is increasingly frustrating when you pay mainline fares and get DCI service.

Its under the DELTA name and you should get DELTA service!

- As for their route network i dont want to make too many comments/suggestions since i cant see the actual data. But i do feel some markets are getting the shaft more than others. There is no doubt PVD wouldnt have gone from 1x 75 5x MD88 down to 1x MD88 3x CRJ if it were not for BOS, despite the fact that many of those who used PVD did so for a reason! AA cut back big time and saw their higher tier FFs go to star allaince US/UA who offer 17 mainline there.

Also their regional and georgia airports have had very high DL loyalty but the recent sharp decline in DCI performance has made it more convenient for those folks to drive to ATL or other airports. It would be pretty easy for someone like US to come in an offer service from CLT to places like CSG ABY and VLD, all of which have seen on time performance sink below 50% on recent occasions. The southeast has been Delta's prime loyalty and they need to be extra cautious they dont loose it with their DCI product.

Well thats it for now... I sure wish DL was looking for more average pax to analyze their flights and provde feedback, even "ghost rider" employees who travel as a random pax through the DCI network would surely expose some issues. I'll gladly head down to Virginia Ave to share with anyone who wants to discuss!



Experience is what you get when what you thought would work out didn't!
User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 16, posted (7 years 9 months 3 weeks 16 hours ago) and read 4416 times:

Quoting Ilikeyyc (Reply 14):
We here at ASA are striving to not get you to your destination on time- or at all. As part of our renewed commitment to customer unsatisfaction, ASA will now be an acronym for "All Suck Airlines" and our new motto will be "We love to suck, and it shows!"

What and replace the old acronym of "America's Sorriest Airline"?

There was an article on the front page of yesterday's AJC about ASA.

http://www.ajc.com/business/content/...tories/2006/11/11/1112sbizasa.html


User currently offlineTinpusher007 From United States of America, joined Feb 2005, 977 posts, RR: 1
Reply 17, posted (7 years 9 months 3 weeks 1 hour ago) and read 4143 times:

I know this will never, ever happen, but I think that DL and other legacy carriers should find a way to operate a lot of that "regional lift" themselves; as in the E170/175 at the low end as well as the E190-195 like AC does. That would eliminate the gross disparity between service. It would also mean a more organized and consistent product and service across the board instead having 3 to 4 different carriers with underpaid workforces providing mediocre service. Of course money is an issue, but you get what you pay for as evidenced by the ASA and Comair situations.

I worked the ramp in DAB for DL for 5+ years. From the day ASA began service there (a 51 min flight to/from ATL) to now, it is nothing short of crappy to say the least. ATL is DL's premier hub, and the DCI service there, which is largely ASA is an utter and complete disaster area. I am a fiercely loyal DL customer, but the DCI product is sub-par and draws an obvious didtinction between itself and mainline, which it should not. DL is on the road to recovery, but much work needs to be done on the DCI side.



"Flying isn't inherently dangerous...but very unforgiving of carelessness, incapacity or neglect."
User currently offlineDFW13L From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 9 months 3 weeks 1 hour ago) and read 4109 times:

I used to be a DL loyalist until I ended up with a job at AA. My family used to fly DL exclusively out of SHV until DL screwed us up so bad on a "Skyteam" experience VCE-CDG-ATL-SHV that, ever since that flight, that we switched to AA and ever since DL closed DFW, AA makes more sense than DL out of SHV anyway. And DFW is always on time, no matter what time of day.

Anyway, back to my response:

Given my bias, let me make one observation. ATL is a nightmare just like ORD and LGA/JFK/BOS/PHL at times. The difference is that ATL is controlled by DL, and they can control the delays via their schedule. I know they are under bankruptcy and doing everything they can to reduce their costs. Utilization is a huge factor in lowering their costs, but when I look at the link provided above, and see that ASA's on time performance is 55.5 percent, and the next two lowest carriers are Delta and Comair, then I wonder if either a huge month-long hurricaine hit Atlanta in September, or if they are overscheduled in ATL (either by sheer volume looking to ATC delays or too quick of turn times, in hopes of increasing utilization).

I work for Eagle now, and I see that we are the lowest non-ATL hubbed airline so I am not going to say I told you so. However I am completely surprised to see that Expressjet was in the 80s and was actually higher than Continental. I would think that nightmarish EWR hub should really affect their ontime performance, but I guess they have figured out how to manage it.

Congratz Expressjet!


User currently offlineClearedDirect From United States of America, joined Oct 2004, 271 posts, RR: 0
Reply 19, posted (7 years 9 months 3 weeks ago) and read 4065 times:

Quoting OttoPylit (Reply 13):
The best DCI partner that I've flown with is Chautauqua. Never had a problem with them.

AMEN to that! I truly miss them at MCO.
Since most of my flights are now on Freedom - I have definately changed the way I plan my travel. I now plan on arriving the 'day/night before' instead of the 'day of' my appointments due to getting screwed 3x in four weeks.

The few times lately I have been on ASA (read: connect in ATL) have been hit or miss, but not bad overall.


User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 20, posted (7 years 9 months 2 weeks 6 days 22 hours ago) and read 3988 times:

Thank you for your support of CHQ. We are trying to get our flights ( Delta assigned) back from F8. Unfortunately there has all ready been postings of bids as of the first few months of '07 we are closing our MCO base. It sucks as I am number 14 on the list to go. But we are opening a CVG to possibly cover it.


I Don't know where I am anymore
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4748 posts, RR: 45
Reply 21, posted (7 years 9 months 2 weeks 6 days 22 hours ago) and read 3979 times:

While disturbing, this news is not all that shocking.

Being a Delta only flyer, I do go out of my way sometimes to avoid ASA and Comair like the plague and try to stick to mainline flying. At least then I know I'm getting the Delta I know and expect.

I must say, out of all the DCI carriers I've experienced (Freedom, Comair, ASA, SkyWest and Chatauqua), the ladies and gents over at Chatauqua do run a great ship. I wish DL could find a way (cost wise) to filter more of the flying to Republic/Chatauqua.

-G



Some see lines, others see between the lines.
User currently offlinePositiverate From United States of America, joined May 2005, 1590 posts, RR: 8
Reply 22, posted (7 years 9 months 2 weeks 6 days 22 hours ago) and read 3968 times:

Quoting N766UA (Reply 12):
Quoting Positiverate (Reply 9):
Um...ok.

Nice contribution.

ASA has the highest number of animals killed in-transit among all US carriers, is that better for you?

If we're comparing contributions, it's certainly better then a random statement of "ASA kills the most animals..."


User currently offlineIlikeyyc From United States of America, joined Dec 2003, 1373 posts, RR: 20
Reply 23, posted (7 years 9 months 2 weeks 6 days 19 hours ago) and read 3878 times:

Quoting Srbmod (Reply 16):
What and replace the old acronym of "America's Sorriest Airline"?

There was an article on the front page of yesterday's AJC about ASA.

That changed when SkyWorst bought us,  Wink but that is a fitting acronym!

Someone at the hangar copied that article and posted it for all to see ith the following quote highlited:

He believes SkyWest, which now owns ASA, will improve service, but that it may mean replacing ASA's "sloppy and unconcerned" management.

"SkyWest is going to do it, but it's going to take more than just buying equipment," he said. "They need to hose out that whole ASA headquarters."



Fighting Absurdity with Absurdity!
User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 9 months 2 weeks 6 days 18 hours ago) and read 3852 times:

Quoting Ilikeyyc (Reply 23):
That changed when SkyWorst bought us,  Wink but that is a fitting acronym!

There's another version that involves changing the Sorriest part to an obscenity that starts out with the same letter........


25 N766UA : It wasn't random, it's a fact and it's based on the same reports that we're talking about. If you didn't understand that that's your problem.
26 Lowrider : I was not aware that either of these met the threshold to have to report thier statistics.
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