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Why Are Passengers So Rude To Pilots?  
User currently offlineFlyf15 From , joined Dec 1969, posts, RR:
Posted (7 years 5 months 8 hours ago) and read 14105 times:

Ok guys, I need to vent.

The other day I was rushing to my gate for a flight I had just been reassigned to while on my cellphone with crew scheduling working things out to try to minimize the delay the passengers were going to endure. A lady, walking opposite direction to me, blocked my path, I tried to step around her, she once again blocked my path, and then proceeded to demand I tell her where she can pick up her suitcase (with no other information, such as her airline or flight). Did she not notice that I was in a rush, let alone on the phone? You wouldn't do this to someone you walked by on the street. She started talking to me without even greeting me and once I told her where baggage claim was, she left without even a "thank you."

Stuff like this happens on a daily basis. I get yelled at by passengers all the time over things that have nothing to do with me or I have no control over.... you're angry that we're delayed due to the blizzard outside the window 20ft away, or you're angry that your flight had bad turbulence (nevermind the fact that I wasn't flying, and it wasn't even on my airline), you're angry that you expect me to know every piece of information you could want and that I can't produce it for you, or... you get the idea. And you want to express all this without treating me like a human being, showing me respect, or conducting any logical thought beforehand.

Even though I'm in that uniform and an airline employee, the fact that you spent hundreds of dollars on your ticket to get you to grandma's house does not change the fact that I should to be treated with respect. I always treat you with respect and always do my best to help you with whatever your problem may be even if it has nothing to do with my position at the airline.... so how about realizing I'm a person too? The only difference is that I'm at work.

98 replies: All unread, showing first 25:
 
User currently offlineA3 From Greece, joined Oct 2006, 262 posts, RR: 8
Reply 1, posted (7 years 5 months 8 hours ago) and read 14032 times:

Quoting Flyf15 (Thread starter):
Ok guys, I need to vent.

Maybe you over-vented  Smile

I do not know how you meet the passengers, but when I fly getting in or out of the plane I usually don¢t see any pilot. They are usually in the cockpit working.



Don't spend your money on airlines that don't respect your business.
User currently offlineJunction From United States of America, joined Mar 2005, 766 posts, RR: 0
Reply 2, posted (7 years 5 months 8 hours ago) and read 13999 times:

I'm glad you vented. Most people take air transportation completely for granted, and have no idea what it actually takes to get their butt from point A to point B. The "right to fly" is deeply entrenched into the global agenda now, and unfortunately the days of respect from customers for occupations such as airline captain or ship captain are pretty much gone. Just remember you still hold the wild card of refusing to transport anyone you want on your flight.

User currently offlineFuturecaptain From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 5 months 7 hours ago) and read 13982 times:

Oh well. You're in a uniform at an airport, people will ask you questions. They dont care if you dont work for the airline they're flying, they just want an answer. So, you can either ignore them or send them in the opposite direction they want for a bit of fun.  devil  If I was you and was truly in a rush I'd ignore the lady and get to my plane.
I've found out it doesn't matter what uniform you are in, as long as you wear one and are in an airport you will be asked a question. Once I had to pick up some people and had to wear my work uniform, while standing outside the security area people coming out would walk toward me and ask where things are. Stupid, ignorant people, my uniform doesnt look anything like I work at an airport IMO.


User currently offlineIahflyr From United States of America, joined Jun 2005, 4790 posts, RR: 23
Reply 4, posted (7 years 5 months 7 hours ago) and read 13930 times:

Maybe she was on a flight and those behind the door up front never made a P/A to inform the passengers of anything about the flight at all let alone what gate or what terminal the plane was parking which seems to be more and more the norm these days! Might as well be a robot up front pushing the buttons and turning the knobs.

My take is she was thanking you for being rude to her on her flight and really didn't care who you fly for or if you were the pilot on her flight.

Having said that, she was in my mind in need of a good ole smart ass remark.  twocents 



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineEDDB From Germany, joined Aug 2006, 244 posts, RR: 0
Reply 5, posted (7 years 5 months 7 hours ago) and read 13919 times:

It's the uniform... Nothing more, nothing less!

But it could be worse, believe me! My girlfriend (uniform!)was waiting for the subway yesterday when someone came along and asked her if she would like to abuse him this evening!

 no 


User currently offlineAirfoilsguy From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 5 months 7 hours ago) and read 13917 times:

It seems that people are getting more rude year by year. The first post just clarifies this. Do what I do when rude people demand information from me, give them the wrong info or send them on a wild goose chase. Big grin

User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 7, posted (7 years 5 months 7 hours ago) and read 13838 times:

I'll agree that passengers can be exceptionally rude to airline employees but..

Quoting Iahflyr (Reply 6):
Maybe she was on a flight and those behind the door up front never made a P/A to inform the passengers of anything about the flight at all let alone what gate or what terminal the plane was parking which seems to be more and more the norm these days! Might as well be a robot up front pushing the buttons and turning the knobs.

 checkmark 

I think passengers are far nastier to gate agents, ticket agents, and flight attendants than they are to pilots. That comes with the idea that they paid to get from point A to point B and regardless of what's happening outside they expect to be there on time - if not early - regardless of unforseen circumstances.

I also have to say that I personally know more than my fair share of pilots who need to be taken down a notch or two just from the attitude they have. Something about being a feeling of entitlement and/or omnipotence.

As I don't know the OP.. I can't say for sure if that's the case..  duck 


User currently offlineMD88Captain From United States of America, joined Nov 2001, 1329 posts, RR: 21
Reply 8, posted (7 years 5 months 7 hours ago) and read 13835 times:

Those that are rude to you are rude to everyone. They probably assume that because you are in uniform and presumably on duty that you will absorb their rudeness without protest. I do not. But, I am happy to help when I can. If people have that bewildered look, I usually stop to help. When I am accosted by rudeness I let them know that their behavior is out-of-bounds. Last month some women just grabbed me hard by the arm to stop me. She got an earful about that, but then she got her directions. There are some delightful people out there, but the all-about-me crowd can be tough to take.

I really do not know how gate agents and FA's keep their sense of humor about the idiots that they have to deal with everyday. At least 1 out of every 100 pax is a lunatic.


User currently offlineJgardiner From Canada, joined Mar 2001, 114 posts, RR: 0
Reply 9, posted (7 years 5 months 7 hours ago) and read 13806 times:

Have you seen those signs that basically say that abuse of staff will not be tolerated? Why are those signs even necessary? What ever happened to manners, politeness and consideration? Treat people the way you want to be treated and we will all get along so much better.

User currently offlineCharlienorth From United States of America, joined Jun 2006, 1113 posts, RR: 5
Reply 10, posted (7 years 5 months 7 hours ago) and read 13771 times:

Don't you know..that the cheaper then Greyhound ticket they bought entitles them to abuse you!!

User currently offlineAirzim From Zimbabwe, joined Jun 2001, 1187 posts, RR: 1
Reply 11, posted (7 years 5 months 7 hours ago) and read 13771 times:

What's the difference between a jet engine and a pilot?

The engine stops whining when it get to the gate.


User currently offlineYyz717 From Canada, joined Sep 2001, 16228 posts, RR: 57
Reply 12, posted (7 years 5 months 7 hours ago) and read 13756 times:

Quoting Flyf15 (Thread starter):
Even though I'm in that uniform and an airline employee, the fact that you spent hundreds of dollars on your ticket to get you to grandma's house does not change the fact that I should to be treated with respect.

That lady who stopped you and "blocked" your path is the CUSTOMER. She is the reason you even have a job. So help her with all your energy and hope that she continues to fly with your airline.

You're in a service industry....and she (the customer) deserves your respect, long before you deserve hers.



Panam, TWA, Ansett, Eastern.......AC next? Might be good for Canada.
User currently offlineCody From United States of America, joined May 1999, 1930 posts, RR: 9
Reply 13, posted (7 years 5 months 7 hours ago) and read 13745 times:

Flyf15 I empathize with you. I see this every day myself. Last week I had a customer call me a name that began with the letter "F" due to an ATC delay. This guy was wearing a suit and was around 60 or so. I shouldn't single him out, because I see goofy things like this every week. One woman recently started screaming at me because she thought the cabin was too cold. She was about 45 or so and was wearing "Hello Kitty" pajamas. Let's see, what else? I had a guy tell me he ought to kill me because ATC put a ground hold on our flight. He was upset because he would miss his Tee-off and apparently thought that I deserved to die because of a typical day in the Northeast air traffic control system. This was after we explained to everyone that it was an ATC flow control problem into a busy airport with bad weather all around it. His exact words, "I ought-a kill you for making me late for my tee-off."

Here's some more, I had a woman go ballistic on me because she missed her ComAir flight because of traffic and she didn't leave herself enough time to get to the airport. I don't even work for ComAir! One woman poked her head up in the cockpit, a few years back, and told me that I wasn't a very good pilot because the ride was a little bumpy and the pilots that flew her last week made it smooth. Every time we have a long delay, on the ground, and we allow people to use their cell phones "under the agreement that they may have to end their calls abruptly" if we get a sudden clearance, there is always one person who thinks he can keep talking. I could go and on.

Do you want me to tell you the truth? Beginning around 1994 or so, something very strange has happened. Out of no where, a large chunk of the population became overbearing, cross, and ignorant. They just spout off at the mouth about things they have no clue about. Manners hardly exist anymore! People can't even drive anymore! I am taking an online history class and you should see some of the responses people give to test questions! It's not just aviation, it's everywhere!

I advice you to entertain yourself by the behavior of these people. It's the only thing that gets me through the day until it's time to go home or to the hotel. At that point I lock the doors and don't come out until I have to.


User currently offlineNaritaflyer From Japan, joined Apr 2006, 549 posts, RR: 1
Reply 14, posted (7 years 5 months 7 hours ago) and read 13743 times:

Quoting Junction (Reply 4):
I'm glad you vented. Most people take air transportation completely for granted, and have no idea what it actually takes to get their butt from point A to point B. The "right to fly" is deeply entrenched into the global agenda now, and unfortunately the days of respect from customers for occupations such as airline captain or ship captain are pretty much gone. Just remember you still hold the wild card of refusing to transport anyone you want on your flight.

I think you are living in your own castle in the air here. hang on a second, customers are in no way obliged to respect you. You on the other hand, are obliged to respect customers who are paying to fly. If they're unhappy with you they'll fly on someone else. But your attitude is very typical of employees of most legacy Western carriers.

You have to understand that nobodies suddenly demand to be a somebody when they travel. I don't know why this is the case but customers tend to become very unreasonable at airports, hotels and restaurants. I'm not saying this is right but it's a fact and if you are in that business you have to be ready to face that kind of attitude from customers. In Japan we have several ways of dealing with situations like these and perhaps western airlines would be wise to train their employees the same way. Sometimes I'll get really upset and fired up but once I start complaining the reaction of the crew settles me down right away. But it all has to start with stopping to blame the customer and handle them better.

[Edited 2006-11-21 19:15:51]

User currently offlineJkudall From United States of America, joined Mar 2004, 615 posts, RR: 1
Reply 15, posted (7 years 5 months 7 hours ago) and read 13743 times:

Try being a customer service agent...

User currently offlineComeflywithme From Argentina, joined Sep 2006, 265 posts, RR: 2
Reply 16, posted (7 years 5 months 7 hours ago) and read 13671 times:

Gosh not a lot of sympathy here!!

In my book if they don't say please they don't get an answer.


User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 17, posted (7 years 5 months 7 hours ago) and read 13631 times:

Quoting Comeflywithme (Reply 22):
Gosh not a lot of sympathy here!!

In my book if they don't say please they don't get an answer.

Sorry.. as someone who has had to work behind the counter, I have absolutely zero sympathy for a pilot.. especially given some rather lovely memories of pilots acting worse than the passengers described here.


User currently offlineJunction From United States of America, joined Mar 2005, 766 posts, RR: 0
Reply 18, posted (7 years 5 months 7 hours ago) and read 13634 times:

Quoting Naritaflyer (Reply 20):
customers are in no way obliged to respect you. You on the other hand, are obliged to respect customers who are paying to fly.

Agreed 100% I simply don't understand why anyone would bother a pilot for such matters rather then read the signs.


User currently offlineFlyf15 From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 5 months 7 hours ago) and read 13610 times:

Well, I suppose I need to clarify something. I always treat passengers with respect, and I always help them out. That being the problem with my example of the lady that interrupted me, I didn't simply avoid her... I helped her out. But I was simply shocked at her behavior.

And things like this happen every day, just as Cody said. I swear, people check their brains, common sense, and courtesy with their luggage. I know its not just me who gets this, I get just a small portion of it... the flight attendants and customer service agents get it 100x worse.

Seriously, people, just show some respect. It doesn't matter who you're talking to... your neighbor, the guy next to you on the bus, the pilot of your airplane. You'd be amazed as to how much easier it'll make your life too.


User currently offlineSonOfACaptain From United States of America, joined May 2004, 1747 posts, RR: 6
Reply 20, posted (7 years 5 months 6 hours ago) and read 14013 times:

I guess there is a reason by dad refuses to commute with his uniform on...

But don't take it personal. People are just rude in general.

-SOAC



Non Illegitimi Carborundum
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9
Reply 21, posted (7 years 5 months 6 hours ago) and read 13900 times:

Quote:
Boo hoo.

Dont be so self-pityful, it's degenerative and a waste of time.

There are plenty of other careers in the world where people receive a lot less respect than an airline pilot does.

Interesting...first response is one of the rudest response I've ever seen here.

It's not just a.net - everyone is or has been rude to someone at some time, present company included.

We're justified in feeling superior, aren't we? We work SO hard at our treacherous jobs that it's somehow "okay" to be rude every now and then.  vomit 

Quote:
Are you the same idiot who posted the same thing on flight info? Just remember those PASSENGERS pay your bills. Im tired of all the guys who just think passengers are there to annoy them. Yes I agree they can be a pain and they can be annoying when your in the middle of a conversation. GRRR You make me so mad. I guess im done venting now.

Good. Remember that the next time someone is rude to you and others justify that rudeness as "part-of-your-job-if-you-don't-like-it-quit-and-find-another-job".

I try and teach my students that rudeness, under any circumstances, is NOT acceptable behavior. It is a sign of a weak mind. You may be frustrated, angry, tired, whatever...but if you go down that path, you will have it come back to you when you least expect it, and you will be just as hurt and frustrated as the person that you did it to!!



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineJetdude From United States of America, joined Nov 2006, 81 posts, RR: 0
Reply 22, posted (7 years 5 months 6 hours ago) and read 13864 times:

You know, its like being in any service oriented job. You can tout that you/we are safety professionals (some are, some aren't) but what it comes down to is....people are people, no one likes someone that has been rude, but we have all been rude. Get over it, its part of the customer service industry. If you expect people to just respect you, your expectations are too high.

Take a deep breath and let it go. She has probably never given it a second throught and look at how much time and energy has been wasted over her not acting the way you would have liked her to have acted.


User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 11
Reply 23, posted (7 years 5 months 6 hours ago) and read 13780 times:

Yeah... well just be thankful you're not a customer service agent, we take the brunt of it, I assure you!

User currently offlineZephyr98 From United States of America, joined May 2004, 83 posts, RR: 0
Reply 24, posted (7 years 5 months 5 hours ago) and read 13700 times:

Quoting Jetdude (Reply 28):
I think a bunch of you are full of "you know what" and have very poor people skills. I'm a teacher. Parents of students feel they can yell at me, question my character, professionalism, training, ability, manhood, anything they can think of. Every time this happens, the reason is that their child did not live up to their end of the deal, by not coming to class, not turning in work, not studying. No one owns up to their responsibility.
I have no idea when it became "OK" to treat people with no respect. Whether you are a pilot, CSA, teacher, mechanic, doctor, people feel that because they "pay" for your salary that they own you. They can all go "you know where" and enjoy the warm environment.
People in other countries don't behave like this. This is a serious problem in US society and it only gets worse. This is a generation that has grown up getting everything they wanted and they don't usually like to hear an opinion that is different than theirs. Just because you wear a suit and make a big income does not give you the right to act like an idiot. Money does not buy class.
And no, I'm not angry nor am I unhappy. I love my job, but the few spoiled apples do a great job trying to ruin my happiness.

FLY2LIM

Sorry, but you have never been yelled at, until you have worked for an airline, trust me, I used to be a 911 operator. The people that fly feel they can treat any airline employee like dirt, and get away with it. I put up with so much and then, "they cross the line", that is when I will deny them boarding, because I would not and will not stick some "douchehead" in the air with one of "my crews", and they can scream all they want, the airport Police are just a call away....I am sorry, but if you cannot act civilized on the ground, I seriously doubt you are going to behave in the air....and MY pilots and FA's do NOT need to deal with it !!! Nor will they, when I am at the front counter !



Some days it's just not worth chewing through the restraints...
25 Post contains images TheGreatChecko : My take on these situations is that the reason that people come up and ask us questions is that, yes, they do look at pilots in the same eye that peop
26 TheGreatChecko : From all of us, thank you! If they can't treat you with some decorum, they don't deserve to fly that day. Maybe if they spend a day thinking about it
27 AirScoot : I said sympathy, not respect. Please be absolutely clear when it comes to the difference between the two. I always respected the pilots I worked with
28 AirSpare : It goes both ways, rude customers and clients. But I have a great time BS'ing with agents, pilots and FAs (they seem to be the least likely to actuall
29 Zephyr98 : Exactly....they have no business going thru security when they call us names, and trust me, they have some beautiful "colorful eplanatives" they call
30 Futurecaptain : You should have had him removed from the plane and seen what happened. Being angry is one thing, but threatening a life over a late plane is another.
31 Turnit56N : Eh, I chalk it up to people being so stressed when they travel. This is a particularly bad time of year for this. I try to put myself in the shoes of
32 BoeingOnFinal : I can't wait to get into the airline industry and get yelled at for things I have no control over. "I'll try to calm the turbulence down next time" :p
33 SJCRRPAX : You should wear your hat backwards. Nobody will ask a guy wearing a hat backwards a question. IF they do ask you, be sure to reply, "DO I LOOK LIKE A
34 Zephyr98 : gate agents would catch more hell.....hee[Edited 2006-11-21 22:01:36]
35 MD11FR8Jock : I have had the same experience flying nonrev and several airports and i have nothing but empathy for you guys that fly "humans" on a daily basis. When
36 SpeedBird203 : To me i thought this was more the way around as far as experience with it goes, It hasn't happened lately but, When flying NWA 32 from DTW-LGW i thoug
37 MiCorazonAzul : ain't that the truth........
38 SJCRRPAX : Yes, I think people want to sleep on a Red Eye, not listen to the Pilot talk about, "We're now at 35,000 feet, and if it wasn't dark you could see Mt
39 Flyf15 : We're encouraged by our company to only make minimal announcements on flights in the evening/at night. Its not to be rude, actually quite the opposit
40 Zephyr98 : quote=Turnit56N,reply=38]Eh, I chalk it up to people being so stressed when they travel. This is a particularly bad time of year for this. I try to pu
41 Curmudgeon : I agree that rudeness from the general public is on the increase. While I try do whatever it takes to make a passenger's journey less fraught, I am al
42 Peteg913 : Why are you all saying such rude things to him? He makes a very good point. While she is the customer, she didn't fly HIS airline, and asked him in pr
43 Zephyr98 : Eggzactly !!!! And as I have said in many previous posts......don't even think about touching my flight crews....or I will "have you for dinner". And
44 Macc : may I throw the light on a different spot? Yes, there are all sorts of assholes, psychos and maniacs out there among the crowd of passengers. no quest
45 Turnit56N : Hey, you don't need to tell me that pilots don't know their way around every airport. The majority of the time when someone asks me where something i
46 Post contains images DCrawley : No matter what anyone says, it's good to anonymously vent your frustrations from time to time no matter what it's about or where you work! I have noti
47 Post contains images VonRichtofen : The standards of public behavior have really gone downhill lately. Especially in North America. Just because the passengers pay the bills doesn't mean
48 Zephyr98 : You are right of course, it only takes me a minute to tell some "idiot" to look at the board, and see where their flight is.....but I still do not und
49 Csavel : This is the problem in a nutshell, also with cellphones, credit cards, Internet, everyone is used to "having it now" and can be thrown into a tantrum
50 Ryan h : After a flight I like to (if possible) have a look at the cockpit and say hello to the pilots. Most people get off and probably don't give the pilot a
51 AirWillie6475 : All in all I have to disagree with the thread starter there is a deep respect for the pilots because people know it's not a job that anybody can do. M
52 SpeedBird203 : Thanks for that information guys... I guess i didn't think about that because i don't usually get to sleep on a flight.
53 Post contains images MJackson : Father has mentioned several times how the 'industry' changed during his career (25 years). You can not do much with the 'it's all about me' crowd. Ju
54 Post contains images Flyboy2001 : Indeed. Everywhere. You didn't seriously just post a 4th grade joke, did you? Silly and ignorant. Actually, it's typical of the vast majority of peop
55 USPIT10L : True, very true. I remember one of the agents for DL at PIT told me a story about how he's always giving directions for other airlines' baggage servi
56 EmiratesA345 : Just aside, the title of this thread is terrible. At first when I opened it I expected a bunch of pilots writing about how they should be treated with
57 Brdcessna : Thank You, I tell the pilots of all the flights I take thanks for the great ride as I am getting off the plane. All you people complaining, remember t
58 Post contains images RJwrench85 : I worked in retail sales for 5 years and even in that length it got worse. My rule is everyone gets a chance. I will treat you with respect even if I
59 NEMA : Agreed, and oddly enough, as we all know how rude and ignorant some of our breed can be in any environment, how come the thread starter Fly15, as an
60 Post contains images BrownBat : Tell her the bags are on the opposite side of the airport and make her waste another 30 minutes. You know it's ok to be rude to people if they deserv
61 Neptunescar : its the uniform. during the tsunami, after putting peoples legs back together, recusitating people, reuniting lost kids with their parents (who took o
62 Warszawa : Fully agree. I co-own a small retail business and deal with some absolute disgusting attitudes on a daily basis. I cant stand it when people walk int
63 Dec : I'll tell you why: because the average passenger is dead-stupid or doesn't give a damn if someone's a pilot or crew or ground stuff / airport employee
64 Post contains images Curmudgeon : My wife runs a small business. We stopped bending over backwards for the 3% of customers who are assholes. In fact, she fired them all. (That's right-
65 Swaopsusafatc : I get to do on every flight what many pilots wish they could do. I open the door and tell the pax to get out... Sure they paid to get out and skydive
66 HZ747300 : Yes, this happens everyday to just about everyone. When you don't know what to do, you are lost, maybe in a foreign city, or an airport you are not u
67 Zephyr98 : If a passenger is the least bit respectful, I will kiss their A** and work with them to make sure they get where they are going, but having been calle
68 Post contains images Cumulus : I fly a King Air Turboprop for a private charter company and primarily the work I do, through them, is for a large pharmacutical company. The average
69 XFSUgimpLB41X : Negative... Most are not smart enough/informed enough to see that the person they are talking to is a pilot. When I'm standing at the gate going over
70 Zephyr98 : Say you did not go there !!! Your "gate agents" and "ticket counter" personnel keep your booties from alot of "hellions"....not to mention the F/A's !
71 Jamman : Yeah 'users' as I call them in my line of work are quite indiscriminate at who they yell at for no reason, even if its not my fault. To be honest its
72 Glideslope : It's not limited to Pilots. People are just so stressed out over everything these days.
73 Thomson735 : Yea she may be a customer, but hes your pilot your life is in his hands. I would expect respect of the pilot, as i would give him respect Part of som
74 Curmudgeon : The idea that an employee of a service company is somehow worthy of less, or later, respect than a customer is how all this crap started in the first
75 Turkee : I agree that check-in and gate agents have it a lot worse than pilots. They get paid less money, for a less glamorous position, to deal with things li
76 Curmudgeon : Yeah, the way that it works is: Airline takes care of staff, happy staff take care of customers, customers take care of shareholders. It's a model th
77 Mika : Absolutely! The general Joe of today totally lacks class and manners. As a customer i know my rights and so should everyone else, but unless i am tre
78 Post contains images BlazingCessna : Good lord, I know I'm gonna go off one one of these buttmonkeys one day. I was raised to give what you get, and give back in SPADES!! Sandbag their bu
79 PropilotJW : BINGO! Plus, you are the captian of the ship and when stuff happens the pax talkto you, not the inflight crew
80 Servisair : Freaking PILOT! You describe the way PILOTS talk to the CS agents! No respect from PILOTS at all! Stop complaining and get back to the drivers seat!
81 Cubastar : You are in an airport. You are in a uniform. You look like a person of authority. A passenger is in an airport. He or she may be distressed and have p
82 Kaitakfan : I think in reality you need to realize pax are like cattle when they are in an airport setting. Well I will say 6 out of 10 turn into absolute brain d
83 B777ER : As others have said, it is society today in particular, American society. Majority of people in America are all about "me". I love it when people yell
84 Skyhawk : Most people aren't like this woman. I am sure that you realize that. But there are enough of that type out there to make the job frustrating. As for t
85 KULatICT : probably because those people that helps you move luggage from the car to the check in counter wears unifrom that looked almost like pilot's uniform &
86 HAWK21M : Guess the problem is with the Individual can't distinguish between Individual & the Airline. You get all types of people weather Pax or pilot. regds M
87 BAe146QT : I work in a (non-aviation) service industry and I can tell you that the only thing better than a job well done with a happy customer, is to be totally
88 Falstaff : Just about everytime I have flown, which is usually on NW, one or both pilots are standing near the cockpit door as the passengers exit the plane. Ma
89 Toering : Or try being a Paramedic.
90 JetBlueGuy2006 : Going through all the posts, I have to say I am on the fence about this one. While I do agree with what people are saying that they pilot has a job to
91 EnviroTO : There are a few issues causing this. Firstly, people are getting more rude and inconsiderate which causes even more people to be rude and inconsiderat
92 Post contains images Fly727 : Long gone are the days when one would pay hundreds of dollars to visit relatives. Literally EVERYONE can pay a few bucks and yet, feel they rule the
93 Post contains links and images FYODOR : Guys, let me just share one link with you (if it was not here yet), just to be less serious: http://www.fyodor.ru/img/HowCaptainsAreSeen.jpg
94 Post contains images Riyadhnurse : Rude and surly people are running amok in society today.They think their entitled and so special that rules and Reg's don't apply to them.I've been sl
95 FlyBoy84 : Respect SHOULD be a MUTUAL thing REGARDLESS of one's occupation. You know, if you want HELP, then you should approach the person you're ASKING with s
96 Post contains images CFTOA : I am sorry to hear that you had to experience this I can say, personally, that I do try to treat everyone with respect. When flying, I can also say th
97 RichM : I don't think there is a need to flame his post. Although I'm rather sure that such comments are partly the result of jealousy. Yeah, Flyf15 has a job
98 Zephyr98 : Agreed, however for other pilots to say that "ground personnel" are lying to passengers and not giving them information, is a bunch of...........and
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