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US/HP Integration, Recent Experience  
User currently offlineKonrad From United States of America, joined Mar 2002, 529 posts, RR: 0
Posted (7 years 10 months 2 weeks 2 days 8 hours ago) and read 3248 times:

It's not quite a trip report, that's why I'll try to post here.

I am a Star Alliance slave in Europe, my usual choice for flights within the U.S. would be United but recently I took a number of flights on US Airways. The fares and times were just too good to miss.

I found out that the US/HP integration is still more a wish than a real thing. I have booked the tickets on usairways.com. The US Airways desk at the aiport wouldn't print a receipt for the e-ticket: "sir, we can't do it, this is an America West ticket and we don't have an America West station at our airport". Do they still use separate booking system ? The flights were a mixture of US and HP mainline plus US Express. Only afterwards did I find out the I won't be getting any Lufthansa Miles for flights on America West metal. Strange, given the fact that the planes on those flights have been painted in the new, shiny, US Airways colors.

One of the flights was Republic EMB-170 for US Airways Express. A great small plane with huge windows. However, I was surprised to see how worn out it was inside. That plane could have been three years old at most, it looked scratched, not very clean. They must run them pretty hard at Republic. All the same the ride was great and the approach into DCA was very spectacular. On the way back I took a US 737-300 and that way I found out what a REALLY worn out plane looks like.

On the contrary, all Airbus flights, including a couple of transcons were very pleasant. The load factors on transcons were between 80 and 100%. Other flights, like HP up and down the West Coast from/to PHX were fairly light, around 50%. I found the PHX hub nice and adequate. My favorite for the US Airways system remains CLT, especially the new D concourse.

To sum it up, an altogether pleasant experience. But, please, next time I fly with you, make it work as one airline.

13 replies: All unread, jump to last
 
User currently offlineSilentbob From United States of America, joined Aug 2006, 2114 posts, RR: 1
Reply 1, posted (7 years 10 months 2 weeks 2 days 8 hours ago) and read 3243 times:

I was on a 733 last weekend (BNA-PHL) and while it wasn't shiny and new, it certainly wasn't "worn out".

User currently offlineMCOflyer From United States of America, joined Jun 2006, 8677 posts, RR: 16
Reply 2, posted (7 years 10 months 2 weeks 2 days 8 hours ago) and read 3240 times:

I flew PHL-ORF-CLT on 733's and both looked in good condition. Nothing broken. The 752's for the most part are in good shape.

MCOflyer



Never be afraid to stand up for who you are.
User currently offlineBrettFromCLT From United States of America, joined Nov 2006, 136 posts, RR: 0
Reply 3, posted (7 years 10 months 2 weeks 2 days 8 hours ago) and read 3198 times:

I usually have good experiences on US and frequently fly CLT-LAS nonstop. I recently took a reward trip that had the strange routing LAS-DEN-CLT. Whatever, it was free. Since my travel started on HP I went to the HP line. I told the agent we were traveling to CLT via DEN. I think she shut down when she heard CLT because she informed me that we had to go to US line, which I did, and was informed by the US agent I was in the wrong line. The helpful US gentleman walked down to the HP agent and procured our BPs. Of course we then had to backtrack to take our bags to the HP bag scanner thingy. It will be nice when they get the systems integrated (next year?) and this mess goes away, but I'm optimistic about post-merger (pre-Delta!) US.

Brett


User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 4, posted (7 years 10 months 2 weeks 2 days 8 hours ago) and read 3195 times:

Well when Mid-Atlantic had the planes before we got them they were not well taken care of. Our MX and Cleaning departments do a good job taking of the planes. The planes are probably close to 4 years or so old. The S5 birds tho are immaculate. The US system all over is really horrendous looking. I commute on US every now and again and always outside of the 333 I took to MAN every plane was just old and nasty looking.


I Don't know where I am anymore
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 5, posted (7 years 10 months 2 weeks 2 days 6 hours ago) and read 3126 times:

Quoting Konrad (Thread starter):
Only afterwards did I find out the I won't be getting any Lufthansa Miles for flights on America West metal.

When was this? If it was after the beginning of August that should not have happened.

NS


User currently offlineKonrad From United States of America, joined Mar 2002, 529 posts, RR: 0
Reply 6, posted (7 years 10 months 2 weeks 2 days 5 hours ago) and read 3085 times:

Quoting Gigneil (Reply 5):
Quoting Konrad (Thread starter):
Only afterwards did I find out the I won't be getting any Lufthansa Miles for flights on America West metal.

When was this? If it was after the beginning of August that should not have happened.

It was about two weeks ago. This is what the U.S. Lufthansa Miles&More web site says:

Quote:

US Airways
Miles may be earned worldwide on all scheduled US Airways, US Airways Express and US Airways Shuttle flights. Flights operated by America West are not valid for mileage accrual.

In my case, the "Flights operated by America West" were operated by aircraft in new US Airways colors, US flight number on the ticket, etc.


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User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 10 months 2 weeks 2 days 5 hours ago) and read 3067 times:

From Reservation to Execution my most recent experience with US/HP was a clusterfuck . . . all the way around. It will be a rare thing if I dare fly US/HP again in the near future . . . and that's a shame - having been a Chairman's Preferred on US, and a Platinum on HP, I hate to see what has become of the two through this merger.

Reservation:

There was a lengthy thread in Civ-Av about that fiasco, alas this most useless POS Search Engine Johan has installed here doesn't allow it to be found.

Execution:

Look for my posts in here about delay, baggage, re-routing, delayed, re-routing, on and on and on . . .
http://www1.airliners.net/discussions/non_aviation/read.main/1423109/

Needless to say, because I'm a seasoned traveller I was able to mitigate most of the bullshit, an infrequent flier would be screwed, blued and tatooed.

IMO - sorry US/HP - stay away from them until they get this merger BS DONE.


User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 8, posted (7 years 10 months 2 weeks 2 days 5 hours ago) and read 3055 times:

Quoting Konrad (Reply 6):
It was about two weeks ago. This is what the U.S. Lufthansa Miles&More web site says:

That website is out of date. If you provided US with your Miles and More # you should get the miles on all flights.

NS


User currently offlineCactus739 From United States of America, joined Jan 2004, 2448 posts, RR: 31
Reply 9, posted (7 years 10 months 2 weeks 2 days 5 hours ago) and read 3045 times:

Quoting Konrad (Reply 6):
In my case, the "Flights operated by America West" were operated by aircraft in new US Airways colors, US flight number on the ticket, etc.

But if the little sticker by the door says "Operated by America West Airlines"....



You can't fix stupid.... - Ron White
User currently offlineKonrad From United States of America, joined Mar 2002, 529 posts, RR: 0
Reply 10, posted (7 years 10 months 2 weeks 2 days 3 hours ago) and read 2963 times:

Quoting Gigneil (Reply 8):
Quoting Konrad (Reply 6):
It was about two weeks ago. This is what the U.S. Lufthansa Miles&More web site says:

That website is out of date. If you provided US with your Miles and More # you should get the miles on all flights.

NS

If true, I'll be happy about that. For the moment I got miles for all flights on US and US Express. Didn't get anything for the legs which were former HP.


User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 10 months 2 weeks 2 days 2 hours ago) and read 2949 times:

It's been difficult during the integration. Thankfully we are at the tail end of it...only a few months and things should run much smoother. The biggest problem has been operating under 2 rez systems. Though some stations (mine included) has access to Sabre and we can do everything US east employees can practically. That has made things easier.

User currently offlineHPRamper From United States of America, joined May 2005, 4059 posts, RR: 8
Reply 12, posted (7 years 10 months 2 weeks 2 days ago) and read 2847 times:

I've been hearing March 29 for integration of the computers.

User currently offlineBigvince76 From United Kingdom, joined Aug 2006, 70 posts, RR: 0
Reply 13, posted (7 years 10 months 2 weeks 1 day 19 hours ago) and read 2768 times:

I had problems getting HP flights to credit to my BD account but a fax to them sorted it out. Try claiming the missing miles from Miles and More, they should count.

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