Anair80 From Suriname, joined Oct 2000, 245 posts, RR: 0 Posted (6 years 6 months 1 day 9 hours ago) and read 2110 times:
My gfriend flew out tuesday Nov 21 from DTW to PUS on NW.
The routing is as follows: DTW to NRT (NW 11 / 25) connect to PUS (NW29)
Now this is what happened:
Flight NW11 had mechanical problems in DTW so passengers were put on NW 25... Delay about 1.5 hours.
Yep, that screws up the exact connecting time to catch the flght to PUS.
Upon arrival in NRT (10 min before scheduled departure), my gfriend sees an empty gate. Where is the plane? It Departed 10 minuted before scheduled departure.
Now, is this common where the connecting airline leaves earlier, knowing that about 10 connecting pax will be a few minutes late? Any explanation on this?
Pax were rescheduled from NRT to ICN (With an evening layover as there was no more flight to PUS). For the rest, all went smooth. On arrival in ICN, pax were put up in a hotel along with transportation provided to GMP, where the journey would continue to PUS.
The next morning, pax went back to ICN to pickup there new tickets/seat assignments. While there, there isn't anyone able to assit with the stranded pax. Now, from now on everything is in hands of KE, right?
Finally someone was found who was able to help, and my gfriend now comes to find out that they did not have a confirmed reschedule on the first flight out of GMP to PUS (Now why didn't the pax get put on a flight at ICN to PUS? and had to go all the way to GMP to connect?
Alright, so whose fault is it here? NW or KE... or Skyteam overall for the accomodation and proper rescheduling of pax?
Finally after 2 or 3 hours they were able to go confirmed on flight EK5GV8 from GMP to PUS.
Compensation for all of this:
- 2000 WorldPerk miles
- $50 off towards any trip purchased at a price over $200.
- And then there was a one night hotel + Transportation (not sure if food was included)...
So what do you think of the compensation, when they should have arrived at 8pm on Wed, but arrived at 1pm on Thu?
Is it fair to receive 2000 miles and then not be able to use it, as my gfriend hardly flies. or Get a lousy $50 for about 12/13 hrs time lost jumping and hopping around, when NW 29 could have maybe waited 10 min past scheduled time to take everyone. How much does it cost NW for the time waisted/hotel costs/transporation for about 10 pax versus waiting/delaying a flight 10 or 15min extra and then taking everyone to PUS without a further hassel?
Burnsie28 From United States of America, joined Aug 2004, 7411 posts, RR: 9 Reply 1, posted (6 years 6 months 1 day 7 hours ago) and read 2034 times:
Quoting Anair80 (Thread starter): How much does it cost NW for the time waisted/hotel costs/transporation for about 10 pax versus waiting/delaying a flight 10 or 15min extra and then taking everyone to PUS without a further hassel?
It could cost them the entire flight actually. The PUS flights are part of the highly slot available NRT, thus, it could be that if they didn't leave they could potentually lose the slot for the night. Thats one thing, but there could be alot of other factors.
"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
SR 103 From United States of America, joined Sep 2000, 1702 posts, RR: 42 Reply 2, posted (6 years 6 months 1 day 1 hour ago) and read 1948 times:
Sorry to see that happen to your girlfriend, but I have found NW to handle delays, cancellations, missed flights etc... a little better than the others. I think the compensation is average at best, but the only thing you can hope for is more WorldPerks miles.
While I understand it can be frustrating, especially the Korean Air ordeal, she got to where she was going, albeit a day late. I think the fault lies with KE and not NW, but NW should have double checked when sending them to ICN.
As far as that Skyteam harmony, 450,000 Skyteam miles on my account so far and I can honestly say it does not exist with the exception of NW/KL.
Anair80 From Suriname, joined Oct 2000, 245 posts, RR: 0 Reply 3, posted (6 years 6 months 21 hours ago) and read 1895 times:
Quoting Burnsie28 (Reply 1): it could be that if they didn't leave they could potentually lose the slot for the night.
Burnsie28, yes indeed, i completely forgot about the slot restrictions! (Good point)
Hello there Anosh,
Thanks for your input... yes KE should have handled the situation better in my opinion. If i was there, i'd be pulling them for more.
Anyways, I hope the return flight for her does not have to be "North Worst Airline" we still would like to keep them on our good list. But i guess in her mind she'll probably choose a different airline (if availability is there) when flying to Asia.
I still havn't personally flown with them, but she told me that NW 25 was a pretty bad flight in terms of interior: very tight, crampy (and old). I know you fly up front/upstairs most of the time, so that is not much a problem, but having to fly in the back that is where there is more concern.
SR 103 From United States of America, joined Sep 2000, 1702 posts, RR: 42 Reply 4, posted (6 years 6 months 20 hours ago) and read 1865 times:
Quoting Anair80 (Reply 3): I know you fly up front/upstairs most of the time, so that is not much a problem, but having to fly in the back that is where there is more concern.
LOL, Internationally that tends to be the case, however domestically I have flown more in coach this year than First, albeit very few coach segments on NW. Mostly CO and AA. The only advice I can offer you is avoid any US airline in coach, especially when the competition is Asia.
Quoting Anair80 (Reply 3): still haven't personally flown with them, but she told me that NW 25 was a pretty bad flight in terms of interior: very tight, crampy (and old).
I tend to agree with your girlfriend, NW needs an update for their coach section on the 744. The A330's on the other hand are a totally different story and you can always try one out of SEA, PDX or SFO to NRT. It may involve multiple segments, but its the best of what NW has to offer and certainly beats what most other US carriers are offering to Asia.
Centrair From Japan, joined Jan 2005, 3597 posts, RR: 21 Reply 5, posted (6 years 6 months 19 hours ago) and read 1807 times:
Sorry to hear about your girlfriend.
These things happen. I would put the fault on KE more than NW. The NW problem was in DTW and mechanical. The problem in NRT was slot related. The problem in ICN was KE not being 100% on top of thing I think.
I sat next to a lady a few years back who had a similar problem. She was flyign to FUK to surprise his son. Our flight from DTW to KIX was delayed 3 hours due to a mechanical problem. Then lined up for take off when the winds changed and ATC had us move to a different runway. She originally had a 4 hour transit in KIX. So now it was shortened to 45 hour. But our flight hit some strong winds and that time dwindled down to 20 minutes. She had to transfer to NH in KIX which meant going through customs and then rechecking in. We had the aisle and middle seat. She was in the window. I called up the FA and explained the situation but they couldn't move her any closer to the door as the plane was full booked. So we gave her the aisle. She got out quickly, NH was able to check her in at customs but she missed her flight anyways. She was put up in a hotel and flown to FUK the next morning. Maybe not as bad as your grilfriend but things can get bad sometimes.
As for NW's Y class. If not on an A330, you are screwed. After flying CX's Y product NW is well closer to the stuff in my daughter's diaper this morning.
I think the 744s will get an upgrade in Y once the 787s come out. With the 787s coming with lighter weight wifi based PTVs and lighter seats, the 744s and maybe even the A330s could get a make-over. I look forward to this.
Yes...I am not a KIX fan. Let's Japanese Aviation!
Anair80 From Suriname, joined Oct 2000, 245 posts, RR: 0 Reply 6, posted (6 years 6 months 9 hours ago) and read 1743 times:
Quoting SR 103 (Reply 4): The only advice I can offer you is avoid any US airline in coach, especially when the competition is Asia.
Usually she flies SQ to Korea via SFO but this time airfare was the big issue.
So in a way, you get what you pay for.
Quoting SR 103 (Reply 4): I have about 20 hours of flying coming up with them in January!
Are you going to Korea?
That should be awesome!
Quoting Centrair (Reply 5): Maybe not as bad as your girlfriend but things can get bad sometimes.
Indeed not so bad... Well, things happen at awkward moments and who knows sometimes it is for the good!
An inconvenience can be a major pain the buttt, but it could be good for something that has a fishy smell to it later on.