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American Eagle Service (lack Of)  
User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Posted (7 years 8 months 2 days 10 hours ago) and read 4134 times:

Hi guys,

Flew on American Eagle the other day and i am shocked at the service i got, Check in was great done the kerb side. Then we went to the remote gate and this is where it went downhill.

Firstly our aircraft was late without any explanation at all, but they had loaded the ALL the luggage on the wrong plane, because ours wasnt there. We stood there and watched them chuck and i mean chuck the luggage out of the wrong plane ready to put in the new one, they threw several cases that missed the belt and ended up on the asphalt. 45 minuted after the departure time they decided that they would tell us we would be boarding soon and that the flight was majorly oversold and they had a standby list etc etc. We finally boarded and met the miserable flight attendant who obviously doesnt want her job. We were pushing back and starting up then we stopped moved forward, the doors fly open and they put on 3 people who had volunteered to give up their seats earlier??? then one of the passengers asked what about their luggage and the f/a responds with "not my problem, what do i look like?".

Arrived into Las Vegas and were told the wrong carosel and our luggage was in the wrong place, found mine okay but everyone else was at the other one. Ended up with 3 broken suitcases, amazing what can happen on a 55 minute flight.

Any way thats my rant, unfortuantley i have 2 flights with AA next week which im majorly dreading! any chance of some compensation for the suitcases?

Cheers


Qantas, Still calling Australia Home.........
20 replies: All unread, jump to last
 
User currently offlineMEACEDAR From Lebanon, joined Oct 2006, 753 posts, RR: 0
Reply 1, posted (7 years 8 months 2 days 10 hours ago) and read 4120 times:

Wow!!!! Never heard stuff like that from AA or American Eagle. It surprises me that the F/A was bitching to the passenger for something that should have never happened. I fly AA all the time from MCO to BOS, LGA, LAX, and MIA. I never had a problem...well actually once, but it was somewhat my fault. It might have been bad luck...it always happens. Well have a good 2 flights.

-MEACEDAR


User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Reply 2, posted (7 years 8 months 2 days 10 hours ago) and read 4111 times:

Also just to add, the seatbelt sign NEVER came off yet the F/a sprang into action serving drinks etc and people going to the lav while the seatbelt sign. I always thought it was against the law??


Qantas, Still calling Australia Home.........
User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 8 months 2 days 9 hours ago) and read 4078 times:

The FA is allowed to be up and working after 10000ft. Passengers however should be seated when the FSB is lit.

User currently offlineTrijetsRMissed From United States of America, joined Oct 2006, 2323 posts, RR: 7
Reply 4, posted (7 years 8 months 2 days 9 hours ago) and read 4055 times:

Did you fly on an ATR 72? If not you can at least say things could have been worse..


There's nothing quite like a tri-jet.
User currently offlineReins485 From United States of America, joined Jul 2005, 136 posts, RR: 0
Reply 5, posted (7 years 8 months 2 days 9 hours ago) and read 4044 times:

Wow, that is the exact opposite service on go one American Eagle earlier this week. I was flying STL-BNA on Wednesday and the gate agents boarded the flight 25 min before departure and made a gate announcement that they want to push the airplane 10 min early and it ended up we pushed 5 min early. And it was a quick trip so there was not full drink service.

User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Reply 6, posted (7 years 8 months 2 days 9 hours ago) and read 4040 times:

Quoting TrijetsRMissed (Reply 4):
id you fly on an ATR 72? If not you can at least say things could have been worse..

Flew on the ERD, the flight was LAX-LAS AA3103? i think.



Qantas, Still calling Australia Home.........
User currently offlineDsuairptman From United States of America, joined Jul 2003, 892 posts, RR: 0
Reply 7, posted (7 years 8 months 2 days 8 hours ago) and read 4006 times:

Quoting Pilotdude09 (Thread starter):

F/A's can be up before pax. However many pax continue to get up as well before the FSB is off. (Why they can't wait a few more minutes to pee is beyond me, is there something special about being the first pax to use the lav on a flight?) Most of the time F/A's (regardless of airline) are quick to tell pax to keep their butts parked.

The luggage mishap boggles me? With as much improvement and innovation to luggage sortting as there has been, there was no excuse for what happened to you. This was probably the result of a last minute aircraft swap combined with a bunch of underpaid rampers that did not want to have to do more than the bare minimum requried of them.

As for the F/A's attitude,welcome to regional airline service in the states my friend. Don't get me wrong there are a multitude of the underpaid F/A professionals that are fantastic and give the pax a fantastic flight experience. There are also multitudes who thought they knew what they were getting into and have learned that it is not for them. These are the ones that are real short term and thus creates a continueous hight turn over rate.
As for your particualr F/A, well there are a number of reasons that may
have caused her crankeness. She could have been reassinged from her scheduled trip, she could have been more senior and was sitting reserve thinking she wouldn't be called (And there a lot of flight crews who think that way), she may have been having a bad day or as stated, she hates her job and is looking to make a quick exit.

As for your baggage issues: The bag claim reassignment came from LAS ops who decided to change it, for whatever reason. As for the damaged bags you need to contact an AA baggage office and file a compliant. They are required by law to reimburse pax for baggage damaged while under control of airline personel.



GEAUX SAINTS!
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 8, posted (7 years 8 months 1 day 23 hours ago) and read 3836 times:

Quoting Pilotdude09 (Thread starter):
Flew on American Eagle the other day and i am shocked at the service i got

Why would you be shocked? The only thing I can surmise from anyone's surprise at the "service" experience described is that there apparently are still some who are not aware of the new realities of the U.S. regionals game. It's not about providing acceptable service levels on anything resembling a consistent basis; what it is about, firstly and lastly and in between, is being the cheapest. On an ever-widening scale, we are merely seeing the predictable outcome of this game.


User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 9, posted (7 years 8 months 1 day 22 hours ago) and read 3765 times:

Quoting Dsuairptman (Reply 7):
As for your baggage issues: The bag claim reassignment came from LAS ops who decided to change it, for whatever reason. As for the damaged bags you need to contact an AA baggage office and file a compliant. They are required by law to reimburse pax for baggage damaged while under control of airline personel.

Normal wear and tear such as Handles and scuff marks are not though.



Why do I fly???
User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 60
Reply 10, posted (7 years 8 months 1 day 22 hours ago) and read 3743 times:

I fly AA-eagle all the time from LAX-SJC..never had a problem..in fact, when I connected from ORD-SNA-SJC a few weeks ago, my carry on was a little bit large and I thought I would have had to check it in...the F/A knew I was a connecting pax and didn't say anything...in fact, she was quite helpful... Smile

Maybe you just got a bum deal that day....



"Up the Irons!"
User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 11, posted (7 years 8 months 1 day 22 hours ago) and read 3740 times:

Quoting Dsuairptman (Reply 7):
They are required by law to reimburse pax for baggage damaged while under control of airline personel.

The airline has control on how you will be "reimbursed".. They will either take the bag and send it to its own repair center or provide you with a new bag at the time of claim (if they have bags in stock).. rarely will AA/AE allow a passenger to fix the bag themselves and ask for reimbursement.

Normal wear and tear, accessories (wheels, extra handles, straps), fragile items (packed inside the suitcase), electronics/high value items, and overweight bags (over 50 lbs) are not covered.

However, if this happened a few days ago, it's to late to file a damage claim-- I believe the time window is 24 hours from arrival.

I hope your experience on AA, assuming American Airlines mainline, not AA operated by AE, is much better.


User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 12, posted (7 years 8 months 1 day 22 hours ago) and read 3724 times:

Ive flown on AE and AA RIC-ORD-DEL. The flight was very nice, the F/As were very sweet, especially on the outgoing flight. Well my incoming flight to ORD was fine but due to bad weather at ORD, the RIC flight was delayed almost 10 hours. It was awful because they kept changing gates each time without knowing for sure where the RIC flight would be boarded from. After a long flight, i was tired but couldn't blame the ground staff for weather so was just patient before i finally made it home.

Personally i wouldn't do ORD-DEL again, its just too long on the way back. But i would fly AA again, never had any problems, you must have been on the flight where everyone woke up from the wrong side of the bed, hope you other 2 flights go well.



come fly with me
User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 8 months 1 day 22 hours ago) and read 3724 times:

Quoting Dsuairptman (Reply 7):
As for your particualr F/A, well there are a number of reasons that may
have caused her crankeness.

I used to work for a regional carrier you can add to that list that perhaps she has not had time to eat or pee all day. Seriously with a regional you have lots of quick turns and the flights are short. You are often the only FA on board so if you go to the lav the cabin is unattended. There is no private space onboard where you can eat a meal without looking unprofessional. You barely have time to cross seatbelts and clean before they start boarding again. There were many times when I did not get to eat all day. I lost quite a bit of weight on the ACA diet my first few months.


User currently offlineUnited_fan From United States of America, joined Nov 2000, 7446 posts, RR: 7
Reply 14, posted (7 years 8 months 1 day 21 hours ago) and read 3659 times:

This past Summer I was waiting for the Alamo bus @ LAX , watching these 2 monkeys literally throw suitcases into an E-van. I've also seen bags get run over by the luggage carts. That's why I never put anything valuable in mine.


'Empathy was yesterday...Today, you're wasting my Mother-F'ing time' - Heat.
User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Reply 15, posted (7 years 8 months 1 day 10 hours ago) and read 3405 times:

Have contacted AA about the luggage and told them what happened and they said send the pictures to them and they will investigate and may compensate. Flying AE on Tuesday and then mainline AA LAX-HNL on tues afternoon, hopefully the experience will be alot better this time around.


Qantas, Still calling Australia Home.........
User currently offlineN766UA From United States of America, joined Jul 1999, 8189 posts, RR: 24
Reply 16, posted (7 years 8 months 1 day 8 hours ago) and read 3361 times:

Flight attendants have bad days, flights get delayed, ramp agents make mistakes. I've thrown my fair share of bags off the belt, not on purpose, but when you get busy it's easy to get the bag's momentum working against you. Sounds like just a bad day all around.


This Website Censors Me
User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 17, posted (7 years 8 months 1 day ago) and read 3269 times:

Also STL-BNA is either operated by TSA and CHQ. Therefore it is a bit bitter on CHQ over TSA and AE.


I Don't know where I am anymore
User currently offlineCoolpilot From United States of America, joined Nov 2006, 21 posts, RR: 0
Reply 18, posted (7 years 8 months 21 hours ago) and read 3194 times:

Quoting IAirAllie (Reply 3):
Passengers however should be seated when the FSB is lit.

Keyword: "shoud be". I've found that on most WN flights I fly on, most people don't pay any attention to the fasten seat belt signs and sometimes it seems like the pilots forget to turn it off (cruising for 30+ minutes with no turbulence).


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 19, posted (7 years 8 months 21 hours ago) and read 3180 times:

Quoting Pilotdude09 (Thread starter):
kerb side



Quoting Pilotdude09 (Thread starter):
Firstly



Quoting Pilotdude09 (Thread starter):
chuck the luggage out of the wrong plane ready to put in the new one,



Quoting Pilotdude09 (Thread starter):
flight was majorly oversold



Quoting Pilotdude09 (Thread starter):
Any way thats my rant,

I totally agree, you are ranting. Where on Earth did you learn to write????

In case you don't know it, all airline operations are an exercise in controlled chaos. Sometimes that chaos is better controlled than at other times. When things get messed up, it is utter, uncontrolled chaos. And you should remember that airlines are operated by people..human beings..who have bad days just like you do.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 20, posted (7 years 8 months 20 hours ago) and read 3160 times:

Quoting Dsuairptman (Reply 7):
F/A's can be up before pax. However many pax continue to get up as well before the FSB is off. (Why they can't wait a few more minutes to pee is beyond me, is there something special about being the first pax to use the lav on a flight?) Most of the time F/A's (regardless of airline) are quick to tell pax to keep their butts parked.

In "my" own defense on a recent CO flight the seatbelt sign was off for the first coupple hours of the flight. It went on right before I was going to hop up and use the lav. "Ok," I thought, "I can wait until the sign goes back off."

An hour later, the sign was still on but the bumpiness had passed. "Ok, I'm sure it will only be a few more minutes". Half an hour later, the light was still on, the sailing had been smooth, and I couldn't really wait any longer.

So...against everything I've ever been taught, I "ignored" the sign, got up and took care of business.

That being said, there were plenty of people up and about during the time the sign was on...In fact there was a short line at the rear lavs.

Mea culpa, mea culpa, mea maxima culpa.

Lincoln

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
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