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What Is Wrong With AA?  
User currently offlineTonytifao From Brazil, joined Mar 2005, 1018 posts, RR: 0
Posted (7 years 8 months 1 week 1 day 23 hours ago) and read 15397 times:

A.net friends,

After a horrible trip to Brazil with AA, another horrible trip with AA. Can anyone give me suggestions on what to do?

I was scheduled on AA (American Eagle) MIA-ORF. Boarding time was 7:55pm, flight time 8:25pm. I was across the gate in the Admirals Club. I was at the gate at 7:58pm (the time shown on my cell phone, they are usally in sync with airport times) when I was denied boarding. The agent was rude and said the flight was closed. This happened when a sign just behind him clearly said: "Flights close 17 min before departure time".

I'm Platinum Executive with AA and have received horrible treatment. The best they could do is put me thru DFW and DFW-ORF tomorrow morning. They will not give me hotel.

Am I at fault here?

And let me briefly describe what happened a week earlier with AA from JFK to GRU. My bag was delayed 2 1/2 days. When it arrived, $1000 worth of clothes and items were missing from my bag. Including a suit to a wedding.

Why won't anyone assume any responsibility?

Thanks,
Tony

123 replies: All unread, showing first 25:
 
User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 1, posted (7 years 8 months 1 week 1 day 23 hours ago) and read 15382 times:

Quoting Tonytifao (Thread starter):
I was scheduled on AA (American Eagle) MIA-ORF. Boarding time was 7:55pm, flight time 8:25pm. I was across the gate in the Admirals Club. I was at the gate at 7:58pm (the time shown on my cell phone, they are usally in sync with airport times) when I was denied boarding. The agent was rude and said the flight was closed. This happened when a sign just behind him clearly said: "Flights close 17 min before departure time".

Bull, AA flights close 10 minutes prior to departure, the flight was probably oversold... and he just bumped you off... I would have called for the sup sight on scene... currently I'd write what you just wrote into AA customer relations... let them research it... I'd ask for denied boarding compensation and reimbursement for the hotel... see what they do...

Quoting Tonytifao (Thread starter):
And let me briefly describe what happened a week earlier with AA from JFK to GRU. My bag was delayed 2 1/2 days. When it arrived, $1000 worth of clothes and items were missing from my bag. Including a suit to a wedding.

need to file a pilfrage report with AA within 24 hours domesticly.. can't recall the INTL requirements... they are liable for the pilfrage... write seperatly to AA Customer relations regarding this loss.... Last trip out of LGA someone stole an IPOD from my bag... unforunatly it is exempt from their liability... to their credit though Corperate Security did contact me to get the S/N and the details of checkin and so on to investigate....



Why do I fly???
User currently offlineIkramerica From United States of America, joined May 2005, 21478 posts, RR: 60
Reply 2, posted (7 years 8 months 1 week 1 day 22 hours ago) and read 15356 times:

AA (Eagle) at MIA has done that to me. Closed the flight very early, and I was only latish due to a very late connection. Their excuse "your plane showed on the ground and you weren't here..."

Well, we were not at the gate. Just on the ground. For 20 minutes, waiting for AA to get around to waving us in and putting the jetway up. Then I ran as quick as I could with a heavy carry on across multiple terminals (excuse the cart? nowhere to be found...).

AA Eagle were very rude (it was my fault, after all), then called the arrival gate to confirm that I wasn't lying. When they realized I wasn't, they drove me to the plane, only to deny me boarding because the plane was already weighed and fuel calculated.

Didn't want to help until I forced them to put me onto USAirExpress (non-weather related denied boarding due to missed connection with no same carrier alternative within 4 hours). US treated me way better, very nice and helpful. That was a sort of culmination of many bad AA experiences in a row and I've barely flown them since.

And I wasn't an Exec plat, just a lowly 500k+ mile FF member who's so "senior" I have an older AAdvantage number format...



Of all the things to worry about... the Wookie has no pants.
User currently offlineTonytifao From Brazil, joined Mar 2005, 1018 posts, RR: 0
Reply 3, posted (7 years 8 months 1 week 1 day 22 hours ago) and read 15293 times:

Quoting HPAEAA (Reply 1):
Bull, AA flights close 10 minutes prior to departure, the flight was probably oversold... and he just bumped you off... I would have called for the sup sight on scene... currently I'd write what you just wrote into AA customer relations... let them research it... I'd ask for denied boarding compensation and reimbursement for the hotel... see what they do...

I was going to call a sup on duty, but I had only 15 min to get my ticket reissued to DFW/ORF. When I got to DFW, they did not want to provide me with a Hotel.

At AA, no one seems to have any authority to do anything.

Quoting HPAEAA (Reply 1):
need to file a pilfrage report with AA within 24 hours domesticly.. can't recall the INTL requirements... they are liable for the pilfrage... write seperatly to AA Customer relations regarding this loss.... Last trip out of LGA someone stole an IPOD from my bag... unforunatly it is exempt from their liability... to their credit though Corperate Security did contact me to get the S/N and the details of checkin and so on to investigate....

What are they liable for? One of the items stolen was a brand new iPod I was taking as a gift to my sister.

Thanks you all for the support.


User currently offlineTonytifao From Brazil, joined Mar 2005, 1018 posts, RR: 0
Reply 4, posted (7 years 8 months 1 week 1 day 22 hours ago) and read 15272 times:

One more thing, I would say 50% of employees at AA I have talked to lack common sense.

I recently emailed AA customer relations about a flight I had that was 3 hours late due to "loading cargo" and he replies to me: "Sorry you missed your connection due to weather". This just annoys me so much.

I'm just so frustrated with AA. I've spent over 75k dollars in tickets alone this year with them and this is the kind of service I get.


User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 5, posted (7 years 8 months 1 week 1 day 22 hours ago) and read 15260 times:

Quoting Tonytifao (Reply 3):
I was going to call a sup on duty, but I had only 15 min to get my ticket reissued to DFW/ORF. When I got to DFW, they did not want to provide me with a Hotel.

At AA, no one seems to have any authority to do anything.

hmm.. ok... I missed the original routing.. however after a quick fact check on AA.com I don't think it matters... I understand.. I would have brought the issue up with AA in DFW.. since in DFW you would have been dealing with AA not AE.. doesn't sound like much a difference but trust me there is a big difference... anyways.. MIA is screwed up with AE.. I know they use the bus boarding method for some flights... which might be their response.. either way I think customer relations is owed a letter... trust me the CSM's at AA have authority...

Quoting Tonytifao (Reply 3):
What are they liable for? One of the items stolen was a brand new iPod I was taking as a gift to my sister.

http://www.aa.com/content/travelInfo...JNBSKHMQBFFSWVMD?anchorEvent=false
that's a quick summary of what their liable for... IPODS are categorized under the "electronic Items" clause which exempts them... however clothing items including your suit should be covered...

Hope this helps msg me if you have any other ??'s

In responce to your other post:
I wouldn't say that they lack common sence... I would say that they lack the freedom to do what the need... AA in a way to me respembles the GM's and the Ford's of the world.. they need to overhaul the mgt employee relations and encourage independant thinking... sometime they don't encourage the employee to ask the how and why questions that are needed to get the job done... but that's my soap box...

[Edited 2006-11-27 08:05:45]


Why do I fly???
User currently offlineTonytifao From Brazil, joined Mar 2005, 1018 posts, RR: 0
Reply 6, posted (7 years 8 months 1 week 1 day 22 hours ago) and read 15246 times:

I'm ready to take AA to court in Brazil and I believe I can win. I'm going to sue AA for "danos morais" (Moral Damages) for all the trouble they have given me. Anyone can search the Brazilian justice department and see over 100 cases given to the passengers. Passengers are awarded between 10000-20000 reais (5k-10k dollars).

Consumer rights in Brazil prevails over the Warsaw Convention. I'm so sick of them not assuming any responsibility.


User currently offlineTonytifao From Brazil, joined Mar 2005, 1018 posts, RR: 0
Reply 7, posted (7 years 8 months 1 week 1 day 16 hours ago) and read 15034 times:

Does anyone know if there is an AA Customer Service desk inside DFW terminal?

User currently offlineIADLHR From Italy, joined Apr 2005, 735 posts, RR: 0
Reply 8, posted (7 years 8 months 1 week 1 day 16 hours ago) and read 14945 times:

While I have not flown on AA in quite some time due to situations like this. This post is also not the only story, about AA, I have heard or read recently. One thing does come to mind though is if any of the rude employees who dont seem to get it or cant do anything, are they oin fact AA employees or employees of an outsourced company? The answer to that question might provide some insight into the mindset of the employees. I have some friends who flew NW recently and have some stories to tell along this line. It all came out, in the end, that the NW "employees" were in fact from an outsourced company.

User currently offlineRedTailDTW From United States of America, joined Oct 2006, 753 posts, RR: 3
Reply 9, posted (7 years 8 months 1 week 1 day 15 hours ago) and read 14882 times:

The stupidest delay ive ever had on AA is that our plane from ORD-TUS was delayed almost 45 minutes because of a leaky coffee maker after already going through a 1 hour delay for weather.


Northwest Airlines. Now you're flying smart! (RIP 1926-2009)
User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 10, posted (7 years 8 months 1 week 1 day 15 hours ago) and read 14786 times:

Big question is whether or not they are still bussing people out to the planes in MIA or are they on jetways or hardstands at the gate. Years ago it was a bus operation. However you should have been provided a hotel and I hate to say it but Eagle is a wholly owned operation under the AMR banner. Therefore they have no idea what is really happening.


I Don't know where I am anymore
User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 11, posted (7 years 8 months 1 week 1 day 14 hours ago) and read 14758 times:

Quoting Tonytifao (Thread starter):
Why won't anyone assume any responsibility?

Because since your bags are unlocked and handled by the TSA prior to being handled by AA ground employees, you really don't have any way of proving it was AA employees who took the items.

One other thing...did you by any chance let on to any of the AA employees that you dealt with that you feel that they lacked common sense? Either directly or thru sarcasm? If you did, you most likely immediately shut down any hopes of getting them to help you further - would you be inclined to help someone who just said you lacked common sense?


User currently offlineCjpark From United States of America, joined Feb 2005, 1248 posts, RR: 6
Reply 12, posted (7 years 8 months 1 week 1 day 14 hours ago) and read 14747 times:

Quoting HPAEAA (Reply 1):
need to file a pilfrage report with AA within 24 hours domesticly.. can't recall the INTL requirements... they are liable for the pilfrage... write seperatly to AA Customer relations regarding this loss.... Last trip out of LGA someone stole an IPOD from my bag... unforunatly it is exempt from their liability... to their credit though Corperate Security did contact me to get the S/N and the details of checkin and so on to investigate....

Most likely it was not the airlines fault. More likely the customs inspectors in Sao Paulo got to you or the TSA inspectors in LGA got to you one or the other.

Why were you carrying valuables in your check in luggage anyway?



"Any airline that wants to serve the [region] can go to DFW today and fly anywhere they want," WN spokesman Ed Stewart
User currently offlineMDorBust From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 8 months 1 week 1 day 13 hours ago) and read 14580 times:

Quoting Tonytifao (Reply 6):
I'm ready to take AA to court in Brazil and I believe I can win.

For an action that happened in the US?

No you can't.


User currently offline777FlyGuy From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 8 months 1 week 1 day 13 hours ago) and read 14556 times:

Quoting Tonytifao (Thread starter):
After a horrible trip to Brazil with AA, another horrible trip with AA. Can anyone give me suggestions on what to do?



Quoting Tonytifao (Reply 4):
Tonytifao From Brazil, joined Mar 2005, 166 posts, RR: 0
Reply 4, posted Mon Nov 27 2006 07:56:50 UTC+1 (8 hours 44 minutes 45 secs ago) and read 704 times:


One more thing, I would say 50% of employees at AA I have talked to lack common sense.



Quoting Tonytifao (Reply 4):
I'm just so frustrated with AA. I've spent over 75k dollars in tickets alone this year with them and this is the kind of service I get.

Think it might be time to find a new preferred carrier since you feel AA is so terrible? Why would you continually put up with them if they are so bad???


User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 15, posted (7 years 8 months 1 week 1 day 13 hours ago) and read 14508 times:

Quoting HPAEAA (Reply 1):
Bull, AA flights close 10 minutes prior to departure, the flight was probably oversold...

If you have not checked-in, pre-reserved seats are subject to cancellation unless you have checked in at least 30 minutes before scheduled departure. American does not guarantee to provide any particular seat on the aircraft.

For flights wholly within and departing from the U.S., you must already be checked in and present at the departure gate at least 15 minutes prior to scheduled departure time to retain your reservation and a seat.

From the 15 minute point, you can be denied boarding and even considered a "No Show" if not physically on board when the flight closes 10 minutes prior to departure.

Just an FYI, AA flight schedules operate by the times provided by SABRE, therefore when referencing airport times, who knows if any particular airport matches AA's SABRE time to the exact second.


User currently offlineAA767400 From United States of America, joined Jan 2001, 2335 posts, RR: 26
Reply 16, posted (7 years 8 months 1 week 1 day 13 hours ago) and read 14470 times:

Quoting Tonytifao (Reply 6):
I'm ready to take AA to court in Brazil and I believe I can win. I'm going to sue AA for "danos morais" (Moral Damages) for all the trouble they have given me. Anyone can search the Brazilian justice department and see over 100 cases given to the passengers. Passengers are awarded between 10000-20000 reais (5k-10k dollars).

Now I understand why there are so many unhappy passengers on those GRU flights. As if the 2-5-2 seating was not bad enough, they also get their bags stolen. All makes sense now.

Quoting IADLHR (Reply 8):
This post is also not the only story, about AA, I have heard or read recently

And it is also not the only story about CO,UA,US,DL,YX,AC,MX,AR,RG, and so on.

I think that due to AA being largest airline in this region, it tends to get the blunt of issues. But I think that someone is going to have an issue at one point, one way or another with every airline. But especialy American carriers.



"The low fares airline."
User currently offlineAA787823 From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 8 months 1 week 1 day 12 hours ago) and read 14341 times:

Tony,
Sorry to hear of your troubles at AA. As a dedicated AA employee, I personally want to thank your for your business and I do AApreciate you. I am sorry for the difficulties you expierienced on your recent trip. If I can do anything to help you please e mail me through a.net or send a PM. EP passengers and Brazil are very important markets to us.
I continually try to do the right thing for our customers, but sometimes I am over-ruled by higher powers. It is frustrating.


User currently onlineTVNWZ From United States of America, joined Feb 2006, 2359 posts, RR: 2
Reply 18, posted (7 years 8 months 1 week 1 day 11 hours ago) and read 14235 times:

Quoting AIR757200 (Reply 15):
If you have not checked-in, pre-reserved seats are subject to cancellation unless you have checked in at least 30 minutes before scheduled departure. American does not guarantee to provide any particular seat on the aircraft.

For flights wholly within and departing from the U.S., you must already be checked in and present at the departure gate at least 15 minutes prior to scheduled departure time to retain your reservation and a seat.

From the 15 minute point, you can be denied boarding and even considered a "No Show" if not physically on board when the flight closes 10 minutes prior to departure.

He is EP and was at the club. Part of the club perk is supposedly you don't have to rush to the gate. My bet is they just gave his seat to an antsy standby at the gate. Happens all the time with AE I am told, unfortunately.


User currently offlinePh-tvh From Netherlands, joined May 2001, 115 posts, RR: 0
Reply 19, posted (7 years 8 months 1 week 1 day 11 hours ago) and read 14006 times:

Quoting RedTailDTW (Reply 9):
The stupidest delay ive ever had on AA is that our plane from ORD-TUS was delayed almost 45 minutes because of a leaky coffee maker after already going through a 1 hour delay for weather.

The Coffee maker is an Item in the MEL, because pilots can't fly without coffee. LOL


User currently offlineNrcnyc From United States of America, joined Apr 2005, 111 posts, RR: 0
Reply 20, posted (7 years 8 months 1 week 1 day 10 hours ago) and read 13375 times:

eh, AA is too big to categorize as good or bad with out any real data from a representative sample. My general feeling with AA is summed up by a flight I took JFK-BGI in First class which I paid for. I know its a lesuire market so its fine that the interior of the 757 was worn down and the seats were not all that comfortable for first class. The ticket cost about 900 dollors each way so its not a premium first class market. However when the F/A asked if I wanted anything else, I asked for some nuts. He replied "No," curtly and walked away very quickly. I would say that is my typical experience on AA, but thats hardly scientific.

User currently offlineJrosa From Brazil, joined Jun 2005, 367 posts, RR: 11
Reply 21, posted (7 years 8 months 1 week 1 day 10 hours ago) and read 13282 times:

Quoting MDorBust (Reply 13):
For an action that happened in the US?

No you can't.

Yes he can, according to Brazilian torts statutes he can and it is very likely that he will win the case. AA screwed things with him and he is a Brazilian citizen who bought an airline ticket in Brazil and whose flight departed from Brazil, so according to Brazilian statutes AA will have to defend itself in Brazilian courts.


User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 22, posted (7 years 8 months 1 week 1 day 10 hours ago) and read 13123 times:

Quoting TVNWZ (Reply 18):
He is EP and was at the club. Part of the club perk is supposedly you don't have to rush to the gate.

Part of the club perk EP's enjoy is that you have time to spend in the lounge rather than at the gate, prior to boarding. While I do understand he is an EP and we certainly do appreciate his business, AG/PL/EP's still adhere to the same check-in rules and seat cancellations.

I'm simply reviewing procedure and not doubting his claim of what happened.


User currently offlineTonytifao From Brazil, joined Mar 2005, 1018 posts, RR: 0
Reply 23, posted (7 years 8 months 1 week 1 day 10 hours ago) and read 13124 times:

Quoting MDorBust (Reply 13):
For an action that happened in the US?

No you can't.

My baggage report happened in Brazil. I can take them to court there.


User currently offlineMDorBust From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 8 months 1 week 1 day 10 hours ago) and read 13067 times:

Quoting Jrosa (Reply 21):
Yes he can, according to Brazilian torts statutes he can and it is very likely that he will win the case.

Wait a second.

You're saying that according to Brazilian law, he can sue an American company for actions in the United States, in regards to a flight entirely contained within the United States, in Brazil?

Are there any other Brazilian laws that violate the national sovereignty of the United States?

Quoting Jrosa (Reply 21):
...bought an airline ticket in Brazil and whose flight departed from Brazil,

Last time I checked an MIA - ORF flight was from Miami, Florida (in the United States) to Norfolk, Virginia (also in the United States). DFW is also inside the United States (reconquista not withstanding).


25 Tonytifao : I was checked in 3 hours prior to flight. I was waiting for the flight just across D35 (AE gate) at the Admirals Club in D Terminal. When I complaine
26 ATLAaron : As of last month yes. I flew EYW-MIA and was bussed, it was a cold morning in MIA and the bus had no heat, was lovely.
27 MDorBust : Something stinks with your story. You were checked in three hours early, but they gave away your seat three minutes after boarding started? Every fli
28 Tonytifao : Sorry. MIA-ORF was another incident. My first incident happened JFK-GRU. Do you guys want to see some links to Brazilian justice law suit filings aga
29 Tonytifao : There is nothing wrong with the story. It wasn't just me, but other passengers. I was there at 7:58pm, not a minute later, not a minute earlier. She
30 777FlyGuy : I gotta agree. There's always two sides to a story, and in these threads, airlines usually come out on the bad end of most of the posts.
31 Tonytifao : Sorry to say guys, I really was there. I would not be here complaining or whinnig about this if I wasnt sure I was right. I fly every week and I knwo
32 AUA747 : In our case, we don't have choice if you want to go to MIA or anywhere in FL AA is the most convinient since they are the only one flying AUA-MIA. Yo
33 Turpentyine : i know someone who works ramp for AA. He told me this story once. A plane came in. Him and his crew started unloading it. Midway their sup. stops them
34 Tonytifao : Agree. I have to say that AA flight crew I've experience most of the time were outstanding. It's the ground personal that is driving me crazy.
35 Post contains images Tonytifao : I just got a call from AA Customer Relations. They were returning my call. I was told I would be reimbursed for all my items (including electronics) b
36 Mra : AA would be considered doing business in Brasil if they are selling tickets within Brasil, even if the flights in question occurred outside of Brasil
37 Post contains images Albird87 : Hey can u then give me an upgrade then on my flight from MAN - ORD then?? but seriously are you willing to take some harrasement then for your airlin
38 777STL : That's ridiculous. You can't judge an airline based off of one supposed incident that you heard second hand. Don't like AA, then don't fly 'em. What'
39 MDorBust : So if I were to purchase an item from New York over the phone or through the internet they would charge Texas sales tax since I'm in Texas right? ...
40 CM767 : I got a "Talk to the Hand" from an AA on a counter when I asked for a hotel when my plane broke down, she refuse to listen to me because she insisted
41 CM767 : Thanks for the advice, will do.
42 MRA : I am not saying that the US does not have jurisdiction, but that Brasil may also have jurisdiction as well. If AA is marketing and selling a service
43 Post contains images Jrosa : Thanks for answering correct that one for me! I will not get in further detail, but the US domestic flight was part of the ticket he bought in Brazil
44 Jetdeltamsy : I think you're wrong. It is correct that all AA flights close 10 minutes, not 17, prior to departure. As for "called for the sup on the scene", Sup's
45 CodyKDiamond : Get this AA Horror story: AA447 MIA-LAS B757-223 My mom and I flew to Vegas for the weekend. We had 2 First seats on the 75, MD-80, and business on th
46 Post contains images Kevi747 : Yeah, OK.
47 Post contains links Tonytifao : Here is a link of a lawsuit against TAP Air Portugal. It's in portuguese, but you might be able to translate it. http://www.tjmg.gov.br/juridico/jt/i.
48 Jetdeltamsy : That's simple. THE ONLY THING AN AIRLINES GUARANTEES IS THAT THEY WILL TRANSPORT YOU BETWEEN TWO POINTS FOR A SPECIFIC FARE. That's it. EVERYTHING EL
49 Tonytifao : Thanks for the advice. I have canceled my Hawaii and Brazil trip with AA for next 2 weeks. Total of US$4833 loss for American Airlines. Every little
50 FlyDreamliner : Yes, more than one. I'm sorry, but the employees have to expect frustrated customers when their organization makes mistakes. Working in customer serv
51 777236ER : Whiny nonsense. Without customers, the company goes bust, airplanes stop moving and thousands of people go hungry. Every other service industry (and
52 Jetdeltamsy : Front line personnel are thoroughly trained and competent to enforce company policy. Calling management employees for irate passengers takes them awa
53 Tonytifao : Next time I'm in MIA, I will go to the AE D35 gates and take a picture of where it states: "flight closes 17 min before departure". This was far the w
54 Pilot3033 : I dunno, sounds like my experience getting my bags @ JFK recently. It took 2 1/2 hours for my bags to get form the gate to the baggage claim. All the
55 Jetdeltamsy : Whiney? Perhaps. Nonsense? Check out what i say if you dont' believe me. Airlines transport 35-50 MILLION people a year. regardless what happens to t
56 Post contains images Akizidy214 : This is by far the most ridiculous comment I have seen on this website! You Canceled your trip because you saw someones story on airliners.net and yo
57 Post contains images Tango-Bravo : How so? Do you refer to AA mainline or American Eagle or both? Sounds like you are overdue to try another airline; not only abysmally poor service, b
58 Tonytifao : This thread references mostly my story. Delayed Bag, Stolen Items, Missed Connection due to late arrival (non weather and ATC), no hotel compensation
59 HPAEAA : I forgot it was in that bag until I was on the plane... it was a dumb moment to say the least... that they do... it's all tracked in the ACI history.
60 SHUPirate1 : It obviously didn't dawn on you to think to check names, because you'd find that the person who cancelled their trip WAS the person who posted the st
61 777FlyGuy : Like I said, something doesn't add up here. Like I also said, don"t like AA, go someplace else. You cancel an entire trip based upon comments here? So
62 TVNWZ : Not so fast, my friend. There have been many times I have traveled and been stone walled by the front line people. I demand a supervisor, and often w
63 777236ER : Is it any wonder why two of the three airlines you've worked for don't exist any more?
64 Bridogger6 : That's interesting, as it seems those who book last have the most expensive tickets in general, sucks for them! They usually also have the most urgen
65 FlyDreamliner : condescension duly appreciated. you're right, i really do know nothing. So when the agent says the flight is closed 17 minutes before departure, and
66 Flyguy595 : I think this is a case of Regional Carrier Suck-itis. I know the AA Eagle is not the only one who does this, but it seems I can mentions a few such as
67 SHUPirate1 : Do RJ's remote-park at Miami? I know for a fact that the turboprops do.
68 Post contains images Tonytifao : Yes, they do park EMB145 remotely What I think happened with me was, Thanksgiving, flight oversold, AE to avoid paying for my hotel and compensantion
69 JMBWEEBOY : Answer to your question ? A corporate culture of arrogance! Eminates from days of Robert Crandall who the Wall Street Journal once described as "a man
70 Indio66 : Sounds like JFK - I generally have good expiriences with AA, except for bagage at JFK, which is abysmal. The building is also rough, but that is not
71 757223 : I have had far better luck calling the customer service number of my AA Gold Card, as compared to waiting for a response to my email on the AA.com web
72 Post contains images SW733 : Very true. I learned some interesting tidbits of Brazilian law regarding this topic just a couple months ago when I was there (and I flew AA to get t
73 Flybynight : Yes, the cost cutting has gotten rather nasty in the last few years. It really has taken the pleasure away of flying, esp. in the US. However, an air
74 AA767400 : Why would someone do this intentionally? Assumptions and paranoia if you ask me. And UA would then do the same thing to you and you would go to DL an
75 TVNWZ : No offense taken. I am always very polite and nice. And I never tell them their jobs. But, in a very nonchalant tone, I always point out what I belie
76 Goingboeing : Just curious, but if someone in Brazil sues an American airline and wins, does that airline have then have the right to refuse to sell a ticket to tha
77 TVNWZ : Probably not. But, if they don't want to go by the laws of the country they can choose not to fly there.
78 Xkorpyoh : Good for you! I did the same thing. I was loyal to AA for about 10years and after several bad customer service incidents in the last years, I decided
79 Post contains images Manny : They still serve coffee on AA.
80 SkyHigh777 : Fly United! I just had a great trip with them from LHR-IAD... But in all seriousness AA is miserable. I travel to South America very frequently and th
81 Jetdeltamsy : SABRE won't close a flight until 15 minutes prior so there is no way the flight could have been close at the 17 minutes mark...it is technically impo
82 Turpentyine : They are building new ones. T9 is already complete and operational and T8 is being built. but you'll fly them again cuz they are the biggest right? l
83 FlyDreamliner : Would have incorrectly told me my flight was cancelled, then tell me, oops, we made a mistake - you can call the chicago ticket desk and have them lo
84 Tango-Bravo : You have hit the proverbial nail on the head. The last type of person for whom I am motivated to go "above and beyond" in any way is the one who come
85 DeltaJet757 : I've heard of bad airline experiences (especially w/ AA) but not like this. The flight being oversold is understandable but being denied a hotel with
86 Jetdeltamsy : You are probably referrring to Rule 240, whcih is not a rule at all, but an airlines interpretation and application of a non-binding DOT rule. I'm te
87 Hamster : Id write complaint letter to the head of AA and see what happens. perhaps the executive office will understand losing 75k in revenue. Then again since
88 SHUPirate1 : It is highly possible that there is a 17-minute rule in place, rather than the normal 10-minute rule, because of the time it takes to load up a bus a
89 Dank : And I have had the opposite experience. Awful flights to Europe on UA and great flights on AA. In the end, I think that you run into these types of p
90 NorthstarBoy : Rule number one: Have your body in the gate area thirty minutes prior to scheduled departure time. As to why you were denied boarding, my guess is, th
91 777STL : What about people who yammer on and on about how they're the most important people in the room because they(or their company) has spent $x with the a
92 Tango-Bravo : How totally correct you are! Increasingly it seems, airline customers expecting quality service are becoming their own worst enemies in this regard.
93 Bond007 : I don't see a real reply to this ...perhaps I missed it! If they started boarding at 7:55pm and you arrived at 7:58pm, they probably boarded about 5
94 Tonytifao : Let me say something about how I treated the AA agents. I always treat everyone polite and with respect. I keep my cool. I treat them how I would like
95 Tonytifao : I believe they started the boarding process earlier. Loaded the bus and left me behind. They were overbooked too.
96 TVNWZ : did you tell him you checked in at the club?
97 Tonytifao : No. Do you think this would have helped?
98 777FlyGuy : I can't beleive this thread has made it to almost 100 posts. Everytime someone misses a flight they cry on here about how terrible they are treated b
99 Post contains images Tonytifao : You contributed to 4 of the almost 100! You seem to like this posting more than lots of other people.
100 Post contains images 777FlyGuy : No, I just have issues with whining, prima-donna cry-babys.
101 TVNWZ : Yes, it would have. Always check in at The Club. 5
102 Chi-town : I have also had problems with AA. It seems to be a theme for non-domestic flights. My first time on AA I was supposed to fly Barbados-SJU-ORD. I arri
103 AA767400 : They will, and when UA fails you head over to DL, and so on. It is what American legacies are all about, so get used to it.
104 BA747400 : Probably not, because i hate it when people do this to me. HOWEVER, we should. Why do you think that Marriott has the policy that you never deny a pe
105 Tonytifao : This is from AA website. "For flights wholly within and departing from the U.S., you must check-in at least 15 minutes before scheduled departure time
106 Chi-town : They should hold a plane for 25 people on the last flight of the day back to ORD though. Thats bullcrap
107 Flaps : Wow. Sorry to hear about all of this. For many years AA was my carrier of choice and I can honestly say that I have never had a problem with them. I u
108 777STL : That's what I take issue with. People like yourself, you have one bad experience on an airline, be it DL, AA, CO, whoever...and then because of that
109 Jetdeltamsy : Probably because you're a whiner. Any profitable airline is not going to assume they screwed up and compensate you. If they screw up, you should be c
110 TVNWZ : I agree. However, many people who travel a lot can detect patterns and varing levels of overall service. I travel extensively, love to fly, and overa
111 Akizidy214 : Excuse me I meant to say this is the most ridiculous thread I have seen on this website.
112 WorldTraveler : if you legitimately believe you have an issue w/ an airline and are not getting resolution, a DOT complaint usually brings it home that you are seriou
113 Phxtravelboy : This made me actually laugh out loud!! So delay a flight with 25 connecting passengers, to delay the rest of the passengers and make them miss their
114 Pilot3033 : Someone mentioned way back about the big box mart phenomena (The Southwest Phenomena is probably a more accurate term here. Rock bottom prices, for ro
115 Bond007 : Well 'people' like that happen to be most of any customer's business. That's what some companies REALLY don't get. It does take ONE bad experience to
116 777STL : True. But if you travel enough, you're gonna have a bad experience at some time or another, no matter what airline you're flying. My point is, is tha
117 Tango-Bravo : And I would say, an all seriousness, that 70-80% of airline customers I talk to on a daily basis lack common sense. The percentage may well be even h
118 AA767400 : Not going to happen my friend. Welcome to America! Land of the sue-happy people. These airlines can't get rid of the "Bad apples" because of Unions,r
119 Tommy767 : What it all boils down to is luck on the day you're flying. In the past it has happened to me on CO (numerous times because of EWR,) AA, and UA. In al
120 Pilot3033 : Let me put a new spin on "housekeeping", although, it equally will not happen. The airline staff is not the biggest problem, airline management is.
121 Mirrodie : I was thinking the same thing. So were you reimbursed or not? Anyway, listen. You are an AA PLatinum Exec. Don't you guys have some special desk you
122 Iflyswa : A twist on the note Herb Kelleher once sent to an unreasonable customer: Dear Mr. Crabapple, We will miss you. Love, Gerry Haha. Tony, have you tried
123 Tonytifao : Just an update. Regarding the issue I had of items that were stolen from my checked luggage, 1 month later AAhas settled my claim and will be reimburs
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