I've been flying for a while now, and i'm a curious person so whenever we are on a stop somewhere between flights i like to look at all the things other people do to help the day go by smoothly (from my airline's point of view)
Operations agents : you guys come to the aircraft, and have to co ordinate between boarding personnel and the crew, to be able to get the aircraft loaded ontime, you also have to stand outside in the rain/cold/snow and monitor the loading of the bays, it's easy to sit up on the deck and watch you guys, while you freeze and tense up trying to listen in on your walkie talkie for any glitches/issues especially when we park off gate. We sip our liquids while you do this, so thank you for trying to get us off blocks on time
Boarding/ticketing: thank you for dealing with the families that bitch because they didn't ask to be seated next to each other until it's time to close the doors, and trying to make the cabin crew's life easier and assist with disabled pax, inads, minors and any other issues that we may have to delay our pushback. It's hard catering for a fully loaded 737 with anxious people waiting to go to Europe, I appreciate you guys being so patient and helpful to customers.
Technicians: thank you for always greeting us when we arrive at the plane, and having done a walkaround, reporting to us any glitches you've seen. You too have to stand outside and wait for everyone else to push us back safely, while many people write you off, I realize that our direct safety is in your hands, and I've seen many mechanics be abused, dismissed by pilots, and well quite frankly while we pilots can tell you to go to hell, you guys can sure as hell decide when WE go So i appreciate all of your efforts to keep us running
Aircraft service: ah yes... the heros....the ones that can make a cabin look like brand new after 4 hours of full economy tourist flights from europe with 20 children onboard, thank you for bending over and picking up the rubbish that the luxury travellers conveniently threw down, thank you for cleaning our lavs and returning the cabin to near living conditions again, we know you have to hustle around and are patronized by other personnel, but without the cabin cleaned and serviced, we ain't going nowhere.
Catering: yes yes we know, the lead flight attendant is upset because the meals aren't loaded correctly, there were supposed to be special meals, but where are they? and what is the crew eating? did you include cake? we want extra bread...quite frankly if i were you, there would be a lotta hatred going into those trays, little do people realize, you have direct access to our food and health, we better be nice to you after all, you have about 1 foot of space in the 737 galley to load the damn thing!
Rampers: down in the cold, loading the bays, at least you get a workout, i know you guys have it tough too, we don't even see your faces unless we're doing a walkaround between flights, but it's always nice to see you smile and whistle while you load her up, and give us a lil nod of the head to say hello, with your ID hanging down and ear plugs dangling all over the place, it's no toy to load a big plane when there are important people in the cabin waiting and looking at their watches, tapping their feet and puffing out sighs...it's sad that those people are indirectly the suppliers of your paycheck, but that doesn't stop you, oh and wait...did you just throw that bag? im sure you got a mouthfull from the rightside of the aircraft, lil faces pressed against the windows, above you, viewing you as slaves, you don't want to hear the things that have made it to the deck about people and their bags..."he just threw my bag on purpose, i want him to come up here and appologize" that's the top of the berg friends....so the next time you see someone loading up your plane, if you don't like how he handles your bag, get a job as a ramper and show us what you're made of!
so that was my thank you to ground staff, it's not easy to do anything, while we look like lazy slobs on the ground to you, because we sit up at the deck doing nothing much but talking, we too earn our money in the air, and our job begins when yours ends....
* i wrote this after i saw a pilot treat an operations agent horribly for something that was beond his control....and unfortunately justice isn't served much