Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
NW To ATS Transition In OMA... Bumpy!  
User currently offlineTripleboom From United States of America, joined Jul 2006, 278 posts, RR: 13
Posted (7 years 10 months 1 week 2 days 14 hours ago) and read 5818 times:

Sooooooooo... As of 2000 CST this evening ATS took over both counter and ramp service for NW. So far I've seen an A319 parked for 10 minutes with its #1 engine still running until the ATS agents figured out where to plug it in. Then they managed to underpark a DC-9. Then there was a mad scramble around both a/c trying to figure out how to open the doors. The ATS manager came running out yelling at everyone and trying to start working the DC-9 by himself while 8 (no exaggeration) other ATS agents stood around the A319 staring at the doors in some dumbstruck state of awe. The NW passengers are standing at the carousel right now waiting for their bags that they are hoping to get sometime before 2130 CST rolls around, and honestly, I'm not holding out much hope for this. This crack team of agents will be providing me with lots of laughs for a weeks. Now if you'll excuse me I'm going to go grab a bag of popcorn and a lawnchair and go watch the show!

55 replies: All unread, showing first 25:
 
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2394 posts, RR: 2
Reply 1, posted (7 years 10 months 1 week 2 days 14 hours ago) and read 5808 times:

Great. I'm going there Thursday. Hopefully they will get their act together.

User currently offlineTripleboom From United States of America, joined Jul 2006, 278 posts, RR: 13
Reply 2, posted (7 years 10 months 1 week 2 days 14 hours ago) and read 5798 times:

I forgot. As we were walking back from working our last CR7 we saw the A319 sitting there with engines running and the cockpit crew were actually waving at us and knocking on their windows trying to get our attention as the now unemployed NW ramp agents casually walked by with their lunchboxes for the last time. I couldn't help but laugh. Classy, no. Funny, certainly.

User currently offlineRamprat74 From United States of America, joined Dec 2003, 1539 posts, RR: 2
Reply 3, posted (7 years 10 months 1 week 2 days 14 hours ago) and read 5781 times:

NW doesn't have 50 flights a week in OMA? I thought this was the set amount of flights to stay Union?

User currently offlineDeltAirlines From United States of America, joined May 1999, 8903 posts, RR: 12
Reply 4, posted (7 years 10 months 1 week 2 days 14 hours ago) and read 5764 times:

Quoting Ramprat74 (Reply 3):
NW doesn't have 50 flights a week in OMA? I thought this was the set amount of flights to stay Union?

NW has 6 weekday departures (4 MSP, 1 DTW, 1 MEM) with a bit more Airlink; the cutoff is 50 mainline flights a week though.


User currently offlineDeltaGuy From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 10 months 1 week 2 days 13 hours ago) and read 5711 times:

Fairley typical...NW is going to eat their words on this one, and soon. JAX is an utter mess right now. These aren't just growing pains, it's sheer incompetence- for $7-$8 an hour you can't buy brains.

DeltaGuy


User currently offlineCirrusDriver From United States of America, joined Nov 2006, 141 posts, RR: 0
Reply 6, posted (7 years 10 months 1 week 2 days 13 hours ago) and read 5669 times:

I worked in operations for Delta in PHX. In early 2006, Delta contracted out the ramp and operations to ATS. I was offered, and accepted, the operations position with ATS and ended up quiting after 8 weeks because, first: they failed to provide me with a single paycheck. Second: Half of the people working the ramp for ATS spoke little english and did not have badges because they had not yet passed the background check. Those who had badges where told to escort them, which hardly ever happened because the ones with the badges just didn't care to. Third: If someone was hired for operations, ATS would give them a one week crash training course on performing operational duties (load planning, certain weight and balance duties etc) with the promise that a current operations agent would be there with them to complete the training and to mentor them (I was never once asked to do this nor did I hear about this till I left). ATS never provided this mentor, which caused one new hire to run out of the building screaming and sobbing in the middle of a busy afternoon bank. From what I understand, nothing has changed.

User currently offlineSunking737 From United States of America, joined Feb 2005, 2049 posts, RR: 8
Reply 7, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 5616 times:

SY had ATS in MSP, What a joke they were. They not only could barely park and unload a 737-800 but they had to turn clean, and RON clean the planes.

There was times when us SY employees had to park the plane as they were not around until 10 min. later. "Oh when did this plane come in."

SY dropped them went to ASIG for ramp, until they got dropped about 18 months later, and went to another company.

Some of the ATS guys were like..deer in the headlights look on the face.

SY had to bring in their own people to do the cleaning right.



Just an MSPAVGEEK
User currently offlineGoldenshield From United States of America, joined Jan 2001, 6049 posts, RR: 14
Reply 8, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 5604 times:

Having worked for ATS at a city in SoCal at one point-in-time in the past, I can say that it was a pretty tight operation. There were rarely any snags. However, I must say that ATS was pretty under-trained here, almost as if the airline said, "Start work tomorrow, but we won't have time to train you," which pretty much places everything learned as OJT.


Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineTripleboom From United States of America, joined Jul 2006, 278 posts, RR: 13
Reply 9, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 5589 times:

All together it took about an hour after the bags were dropped for the new ATS operations/ticket counter staff to take the bag claims from the inbound DC-9 and A319. I can hardly wait to see how the operation goes tomorrow morning with the start at 0500. Honestly though, I just feel plain bad for the passengers. The common pax will have no idea what they're getting themselves into tomorrow A.M. Their check-in process, boarding process, and baggage claim tomorrow could all wind up being a terrible trifecta of airport torture.

User currently offlineLASOctoberB6 From Japan, joined Nov 2006, 2380 posts, RR: 1
Reply 10, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 5588 times:

wait, what happened? i dont get it....


[NOT IN SERVICE] {WEStJet}
User currently offlineTripleboom From United States of America, joined Jul 2006, 278 posts, RR: 13
Reply 11, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 5577 times:

Quoting LASOctoberB6 (Reply 10):
wait, what happened? i dont get it....

NW decided a few months back, in several stations, to begin systematically removing (aka laying off) their own ramp agents and counter agetns and replacing them with contracted ground servicers. Airport Terminal Services is the one selected for OMA and so far they have been doing, to put it nicely, a less than stellar job.


User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7598 posts, RR: 27
Reply 12, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 5563 times:

Thats sad. The NW people in OMA were great and they ran a good operation. I was flying to OMA weekly for about 6 months and they never let me down.

Based on your accounts, glad I'm not there now. Hopefully things get better, and soon.

I used to work on the ramp back in the day, granted I just worked Saabs & CRJ's, but its not like its rocket science. Of course some of these people at these outfits can't do much of anything right.


User currently offlineUnited767 From United States of America, joined Aug 2006, 356 posts, RR: 5
Reply 13, posted (7 years 10 months 1 week 2 days 9 hours ago) and read 5488 times:

What other stations did NW contract out ground handling at?


I wish UA flew mainline to MYR, that way you wouldn't be stuck in a smelly Saturn for 12 hours.
User currently offlineOMA2FAI2SAV From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 10 months 1 week 2 days 8 hours ago) and read 5465 times:

It is too bad they are not hireing. I would like to ramp with them in OMA for a few reasons.
1.) To see this circuis for myself.
2.) To try to teach what I know.
3.) Just to get back home to Omaha.

Now granted, I have not written many training manuals in my life, I was a trainer for Mesaba and Independence Air. I would hope I could help somehow. Now, if anyone can find me a job with an airline back home in Omaha, I am happy to accept!  Silly


User currently offlineNoBoeingNoGoin From United States of America, joined Jul 2003, 108 posts, RR: 0
Reply 15, posted (7 years 10 months 1 week 2 days 1 hour ago) and read 5378 times:

NWA is outsourcing 69 cities... So basically any city without more than 50 mainline flights a week.
Some examples: JAX, MIA, TYS, CLT, GSO, RDU, BHM, etc.
TYS was outsourced with Pinnacle
They are crap! The other day they parked an airplane at our gate and used our jetway (A US gate) without even asking us!
I have already gotten complaints about them from other passengers. Hope all of this doesn't go well... because rumor has it that more cities will go if it goes well.
Alex in TYS


User currently offlineFlypdx From United States of America, joined Apr 2005, 636 posts, RR: 0
Reply 16, posted (7 years 10 months 1 week 2 days ago) and read 5329 times:

Does anyone know if PIT has been outsourced and if so, has the outsourced work started yet?

User currently offlineCLE757 From United States of America, joined Apr 2005, 1142 posts, RR: 0
Reply 17, posted (7 years 10 months 1 week 2 days ago) and read 5320 times:

CLE starts soon, I really feel sorry for those guys at NW...But I hope NW remembers you get what you pay for!!


Cleveland the best location in the Nation
User currently offlineCharlienorth From United States of America, joined Jun 2006, 1128 posts, RR: 5
Reply 18, posted (7 years 10 months 1 week 1 day 23 hours ago) and read 5239 times:

Quoting Tripleboom (Reply 2):
I forgot. As we were walking back from working our last CR7 we saw the A319 sitting there with engines running and the cockpit crew were actually waving at us and knocking on their windows trying to get our attention as the now unemployed NW ramp agents casually walked by with their lunchboxes for the last time. I couldn't help but laugh. Classy, no. Funny, certainly.

That right there made my day...hey but at least the pilots still have their jobs! Keep us posted on the fun and games...you get what you pay for Dougie


User currently offlineTripleboom From United States of America, joined Jul 2006, 278 posts, RR: 13
Reply 19, posted (7 years 10 months 1 week 1 day 23 hours ago) and read 5182 times:

Quoting OMA2FAI2SAV (Reply 14):
Now, if anyone can find me a job with an airline back home in Omaha, I am happy to accept!

We just had one of our full-timers at F9 in OMA get a promotion out in LAS so we'll be hiring a new full-timer soon. Kepp your eyes and ears peeled. OMA is a growing station for a lot of airlines right now.


User currently offline1011 From United States of America, joined Feb 2001, 315 posts, RR: 0
Reply 20, posted (7 years 10 months 1 week 1 day 22 hours ago) and read 5160 times:

An old wiseman once said, "You get what you pay for." Going to contract companies causes major problems. Sure in the short term it looks great on paper and you save a few bucks. In the long term you end up losing customers because of repeated poor performance and they end up going to a Southwest.

I worked for a contract company at SAN. Low pay, no flight benefits, nobody cared about you and the employees didn't care. You had idiots working with airplanes and fuel which is a scary sight. In the long run I would think contracting out would cause more problems than saves in money. Pax getting pissed, bags being damaged (Ats broke my bag, I watched the guy toss my bag to the ground), aircraft and ground equipt being damaged.

Any thoughts on the benefits of contracted companies besides money.


User currently offlineCharlienorth From United States of America, joined Jun 2006, 1128 posts, RR: 5
Reply 21, posted (7 years 10 months 1 week 1 day 22 hours ago) and read 5139 times:

Quoting 1011 (Reply 20):
Any thoughts on the benefits of contracted companies besides money

I could see the benefits of it if you operated less than four flights a day out of a station,but even than I would try to contract that work out to another airline if possible.


User currently offlineOMA2FAI2SAV From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 10 months 1 week 1 day 18 hours ago) and read 5048 times:

Quoting Tripleboom (Reply 19):
We just had one of our full-timers at F9 in OMA get a promotion out in LAS so we'll be hiring a new full-timer soon. Kepp your eyes and ears peeled. OMA is a growing station for a lot of airlines right now.

Definatly. I have been trying to get on with F9 in OMA forever. Thanks for the heads up.


User currently offlineFlyibaby From United States of America, joined Aug 2004, 1017 posts, RR: 6
Reply 23, posted (7 years 10 months 1 week 1 day 18 hours ago) and read 5039 times:

I have worked for airlines and contractors. In the case of ATS, they are as good of a company, as the station manager they hire. At PHX, they hired the DL ramp manager, so he should have been able to get everyone properly trained. ATS budgets seperately for a station trainer, so it appears that in OMA, they definately dropped the ball. Additionally, it used to be that when a contractor took over an operation, no matter what the size, they sent in an "A-Team" if you will to TDY for a week or two until they felt comfortable that the staff hired locally could manage on their own. They used to feel compelled to do this because if you are hiring off the street, you don't have an opportunity to do OJT because of the contractual rules with the airline personel.
Overall ATS is a good contractor. Sure, they have their issues as much as any airline or contractor will...which is only human. However, I do think they bit off more than they could chew taking about 1/3 of the cities NW put up for contract, and didn't have a chance to do what they did in the past to make a station successful.


User currently offlineTripleboom From United States of America, joined Jul 2006, 278 posts, RR: 13
Reply 24, posted (7 years 10 months 1 week 1 day 17 hours ago) and read 4972 times:

Quoting Flyibaby (Reply 23):
In the case of ATS, they are as good of a company, as the station manager they hire. At PHX, they hired the DL ramp manager, so he should have been able to get everyone properly trained. ATS budgets seperately for a station trainer, so it appears that in OMA, they definately dropped the ball.

The current ATS manager has been here for a while as they have been operating AA ground service for quite some time. It seemed to me he's had his hands full with 5 DC-9-80s to DFW daily and 5 E-145 and a CR7 to ORD daily. Throw all that on top of this new NW gig and he's pulling his hair out right now. He definitely had enough notification to get his staffing up and get them trained, but from what I've seen in the first 24 hours. Yikes.

I saw one of the agents just an hour ago chock the mains on an A319 WITH THE ENGINES STILL RUNNING. Seriously. Someone is going to get hurt or killed here. NW doesn't need a news story about a ramper getting ingested, but these guys seem bound and determined to do just that.

Their dual ops today, two CRJs, was an absolute nightmare. I could only see the feet moving on the other side of the a/c but they were definitely stopping, starting, moving in all sorts of directions. It's just so sad.

Fly Frontier folks. For your own sake.  Wink


25 UN_B732 : You get what you pay for.. Hopefully NW's management will discover this, but I'm doubtful -A
26 FlyDreamliner : Amen. You would think the geniuses who are 'saving the airline' might have thought of the possible liabilities in hiring cheapest possible labor....
27 5mileBob : For what is it worth: I was surprised to see that ATS was doing the work for AirTran at the Humphrey Terminal at MSP as I had never heard of them befo
28 Flyibaby : Well...you do get what you pay for, but I still say that it depends. I manage a city for a different contract company and I would put my crew up again
29 Tripleboom : A majority of our workgroup at F9 in OMA is being groomed for positions elsewhere. I'm going into dispatch, we've got to guys with their A & P waitin
30 Delta777 : Yes, PIT is being outsourced......should start in Dec. D E L T A 7 7 7
31 GlobeTrekker : Are these ATS employees wearing NW uniform or are they wearing ATS' uniform?
32 Tripleboom : Currently it's a mix of both. Some counter agents are wearing NW polos, and some are wearing some generic non-descript dress clothes. The ramp agents
33 Flypdx : Thanks. I was just in PIT and the ground crews did a great job, and I didn't know if that was pre or post outsourcing..A few weeks prior a relative s
34 M404 : Are their any DL people out there that could give us a comparison of how the transfer to DGS went. From what I saw it was pretty much the same expensi
35 OMA2FAI2SAV : DGS where? It depends on the city. I recently left my job in SAV with DGS. I have stories. Some of the people just plain DONT work. Nothing managemen
36 Ilikeyyc : As a former ATS employee, I can say that I am not surprised. My station was run fairly well, though we did have a few problems. From what I can rememb
37 Azstar : I'm surprised at the animosity directed towards ramp workers in many of these threads. Isn't it NW management's responsibility to make sure training p
38 Flyibaby : The answer to both of your questions is yes; however NW decided to contract so many of their stations at once, that they didn't have the instructor s
39 Access-Air : Doesnt the FAA have anything to say about this outsourcing crap???? Especially with emoployees that cannot pass a background check???? I dont think I
40 Post contains images Charlienorth : Gone to the lowest bidder
41 M404 : As a few have said the "ramp" job as perceived by them is not rocket science. but like any job, pride and conviction that it's a step to a career make
42 Post contains images Thegooddoctor : NICE! At least it wasn't a seven-five If that was the case he might have gotten a ride in the dryer...
43 Bobnwa : How does NW stack up against the other legacy carriers as far as the staffing of smaller stations. Aren't many stations at AA, DL etc. staffed by Amer
44 5mileBob : Update for this thread: Family and I just came out of FLL. NWA flight from FLL-MSP was delayed due to maintenance. Contract person at gate kept saying
45 Burnsie28 : Do you think maybe the were frusturated with the contract guys too and there wasn't anything they could do? Yes, write to NW and let them know, maybe
46 TVNWZ : Joe Passenger speaking, here. I have been to OMA twice since the takeover. The first time on the Thursday the week they took over. Both experiences--i
47 MtnWest1979 : Here in BOI, WFS took over the NW ops 12/12, and the only hitches I've seen/heard of were actually the NW pilots making things difficult and writing u
48 USPIT10L : Worldwide Flight got the PIT contract and the training starts January 6th. My job might start the same day--seeing NW's problems with trainers. DGS i
49 OMA2FAI2SAV : I am glad you think I am a joke. Like I said, I was a lead and a sup. for DGS. And it depends on the city. Some cities, they are a joke. Others are r
50 Fjnovak1 : None of the DL people in SAV are actual DL people?? I worked in the SAV market for almost a year (Sep 2003-June 2004), and traveled DL most of the tim
51 Bobnwa : How many stations do AA,UA,DL,CO and US outsource to non-mainline employees. The figure for NW is 69 but how does this compare to other carriers. I wo
52 USPIT10L : Yeah, PIT is a joke for DGS. What station are you at? I've heard good things about RDU, FLL, and HSV in particular.
53 USPIT10L : DL does have mainline people for customer service in SAV. The ramp is DGS. Yes, they did handle NW until 2004, when Pinnacle took over that station f
54 OMA2FAI2SAV : CS and gate is DL. Ramp and ops are DGS. And as for flights, 6x to ATL (1x CR7, 1x 737-800, 1x MD88, 3x 757-200) 3x LGA (All CRJ200) 2x CVG (CR2) and
55 USPIT10L : Kristi Mousadis.
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
NW To Expand 7 Markets In Midwest? posted Tue Nov 2 2004 18:43:32 by TWFirst
NW To FCO In 2007? posted Mon Oct 30 2006 21:05:09 by Nycfly75
NW LAX-NRT Back To 747-200 In January? posted Fri Dec 23 2005 23:45:34 by LH459
NW To Downsize Fleet By 30 In '05 posted Thu Mar 17 2005 02:58:58 by Mikey711MN
When Did NW Change Online Check-in Back To 24hrs? posted Tue Jul 27 2004 14:19:45 by TWFirst
NW To Replace 320 With 757 In Asia posted Thu Jul 3 2003 15:00:59 by N79969
NW 757 Getting Tossed In The Wind Like A Kite posted Thu Dec 14 2006 21:36:34 by Airportopz
Airbus To Invest $ 1 Bln In India! posted Thu Dec 7 2006 15:13:28 by Solnabo
Excel Airways Is Going To Base Aircraft In Cyprus posted Wed Dec 6 2006 18:05:31 by Spetouss
NW To Fly 752 & 753 On DTW-PHL posted Wed Nov 29 2006 06:55:25 by PSU.DTW.SCE