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Unruly Flight Attendant  
User currently offlineContrails From United States of America, joined Oct 2000, 1834 posts, RR: 0
Posted (14 years 2 months 5 days 17 hours ago) and read 1590 times:

Can someone give me, or tell me how to find, the address for USAirway's flight attendant supervisor/manager?

I had an unpleasant experience with a US FA this weekend, and I would like to make her boss aware of what happened. I have the customer service addresses.

Thanks a lot.


Flying Colors Forever!
21 replies: All unread, jump to last
 
User currently offlineRoadrunner165 From United States of America, joined Oct 2000, 878 posts, RR: 9
Reply 1, posted (14 years 2 months 5 days 17 hours ago) and read 1453 times:

WHat did she/he do??????

User currently offlineWishihadalife From , joined Dec 1969, posts, RR:
Reply 2, posted (14 years 2 months 5 days 16 hours ago) and read 1416 times:

US flight attendants have a history of taking revenge on passengers who complain about them. I would change addresses and perhaps get plastic surgery after you file the complaint.

User currently offlineIlyushin96M From United States of America, joined Sep 1999, 2609 posts, RR: 12
Reply 3, posted (14 years 2 months 5 days 13 hours ago) and read 1373 times:

I have a better idea...buy a gun and wait for the b**** to show up!

Flight attendants taking revenge??? Gimme a break! That's crazy! Are you serious??


User currently offlineILUV767 From United States of America, joined May 2000, 3141 posts, RR: 8
Reply 4, posted (14 years 2 months 5 days 12 hours ago) and read 1360 times:

What happened?

User currently offlineShawn Patrick From United States of America, joined Jan 2000, 2608 posts, RR: 16
Reply 5, posted (14 years 2 months 5 days 10 hours ago) and read 1323 times:

Well, what can happen with FA's on US Airways? I've had near-death experiences with them!  

Even USA's ground crew isn't very nice, especially in PIT, so I would avoid USA altogether.


User currently offlineGreggj From , joined Dec 1969, posts, RR:
Reply 6, posted (14 years 2 months 5 days ago) and read 1277 times:

It appears most are too old to be harmful...

User currently offlineContrails From United States of America, joined Oct 2000, 1834 posts, RR: 0
Reply 7, posted (14 years 2 months 5 days ago) and read 1275 times:

Re my earlier posting, I appreciate the comments and suggestions. My encounter with the US FA consisted of some extremely rude and very unprofessional remarks from her. I will not go into further detail.

I do intend to pursue this, and if she wants to take me on she can give me her best shot.

Now, if anyone knows how I can contact a US FA supervisor/manager, I would really appreciate the info.

Thanks.



Flying Colors Forever!
User currently offlineJplenny From United States of America, joined Nov 1999, 129 posts, RR: 0
Reply 8, posted (14 years 2 months 5 days ago) and read 1248 times:

Not exactly what you wanted, but a start

US Airways Office of Consumer Affairs
P.O. Box 1501
Winston-Salem, NC 27102-1501

Tel: (336) 661-0061
Fax: (336) 661-8031

Please have the following information available when you call or write:

Name of Passenger traveling, address and phone number
Ticket receipts and boarding passes
Flight number and date of travel
Any other pertinent information


User currently offlinePrebennorholm From Denmark, joined Mar 2000, 6544 posts, RR: 54
Reply 9, posted (14 years 2 months 4 days 21 hours ago) and read 1218 times:

Dear Contrails, forget it! If she had a bad day, so what? Maybe her husband was rude to her when she left for work. Maybe she had just lived through serious troubles with rude passengers on a prior flight. Maybe her boss... etc. Don't bother.
You have landed, in one piece. That flight is over. Life is far too short for anger.
Forget it. And if you really want to remember, then tell that FA when you meet her again that you were displeased with her comments last time you met her, but today you look forward to a pleasant flight, etc.
Game over.
Best regards, Preben Norholm

PS: Dear Contrails, please read this post once more. These are wise words. I learned them from my father, who learned them from... etc.



Always keep your number of landings equal to your number of take-offs, Preben Norholm
User currently offlineN202PA From United States of America, joined Jun 2000, 1562 posts, RR: 3
Reply 10, posted (14 years 2 months 4 days 21 hours ago) and read 1208 times:

Unfortunately, some people don't see it that way. I'm one of them.

If I pay hundreds of dollars for an airfare, overpaying the airlines' jack-booted thug fares, the least I ask is a modicum of courtesy. I'm not asking to be waited on hand and foot--that kind of treatment is for those who overpay even more for First Class. However, any airline that treats me in a rude fashion has transgressed my line of tolerance. There's no reason for an employee to take his anger out on *anyone*, much less a customer. In any other line of business, that nonsense wouldn't be tolerated. But just because this person is a ticket agent, or a flight attendant, or a gate agent, and their life is hard, it's supposed to be okay? Bull. They chose their line of work. If they can't deal with the pressure, they should consider another line of work. Simple as that.

In any case, passengers have a right to be treated with courtesy by airline employees. Granted, when passengers act up, they should be booted out the door, but these types aren't representative of most passengers. In any case, when an airline employee has acted in an unprofessional manner towards me, you'd better believe I'm going to complain, and loudly. I commend Contrails for going the distance on this matter, and I only hope that USAirways listens to him, and gives him a free upgrade or something similar to apologize.


User currently offlineOrlo3 From United States of America, joined Sep 2000, 139 posts, RR: 0
Reply 11, posted (14 years 2 months 4 days 21 hours ago) and read 1199 times:

Prebennorholm, don't tell someone to forget it when you don't know exactly what she said. Contrails didn't seem to want to go into details about it and for all you know, there may have been racial, ethnic, ect...slurs involved. If that is the case, which it may not be, then he should do everything possible to pursue the matter.

User currently offlineOrlo3 From United States of America, joined Sep 2000, 139 posts, RR: 0
Reply 12, posted (14 years 2 months 4 days 21 hours ago) and read 1192 times:

Prebennorholm, don't tell someone to forget it when you don't know exactly what she said. Contrails didn't seem to want to go into details about it and for all you know, there may have been racial, ethnic, ect...slurs involved. If that is the case, which it may not be, then he should do everything possible to pursue the matter.

User currently offlineOrlo3 From United States of America, joined Sep 2000, 139 posts, RR: 0
Reply 13, posted (14 years 2 months 4 days 21 hours ago) and read 1185 times:

Prebennorholm, don't tell someone to forget it when you don't know exactly what she said. Contrails didn't seem to want to go into details about it and for all you know, there may have been racial, ethnic, ect...slurs involved. If that is the case, which it may not be, then he should do everything possible to pursue the matter.

User currently offlinePrebennorholm From Denmark, joined Mar 2000, 6544 posts, RR: 54
Reply 14, posted (14 years 2 months 4 days 20 hours ago) and read 1190 times:

I may assume that we have here identified a "culture gap" between the US and Scandinavia.

My main message was: "Life is too short for anger".

That's my philosophy, and I am just too damn old for anybody to change that philosophy.
If I am treated repeatedly badly by service suppliers of any sort, then I try to avoid that supplier whenever I can. Other people do the same. That means that that supplier turns belly up pretty soon. Game over.
I don't see any great difference if people call me white skin, red skin, black skin or whatever color of the rainbow, or they just tell me that I am plain stupid. We are all just proud and fairly clever people, and then there are few people who sometimes say stupid things. That's their problem, not mine, not yours.
Life is too short for anger.
Best regards, Preben Norholm



Always keep your number of landings equal to your number of take-offs, Preben Norholm
User currently offlineJmc1975 From Israel, joined Sep 2000, 3314 posts, RR: 15
Reply 15, posted (14 years 2 months 4 days 20 hours ago) and read 1171 times:

I agree with Pebennorholm. Life is too short to carry your anger around. However, it is important for employees to act in a professional manner to five the company a good reputation. Usually on every flight, there is at least one passenger that is a real jerk, and it is usually because they are harboring anger from a previous experience. Those passengers need to be trained that disrespect to airline employees will not be tolerated!


.......
User currently offlineContrails From United States of America, joined Oct 2000, 1834 posts, RR: 0
Reply 16, posted (14 years 2 months 4 days 20 hours ago) and read 1175 times:

OK, lets close this out.

All I wanted was an address for the US FA supervisor/manager. With all the flyers and airline employees apparently contributing to this I thought someone would know. I didn't intend for it to become an out-of-control discussion. And now air rage has been introduced, which has NOTHING to do with the original posting.

To the moderator(s), I apologize. Please withdraw this entire thread.



Flying Colors Forever!
User currently offlinePrebennorholm From Denmark, joined Mar 2000, 6544 posts, RR: 54
Reply 17, posted (14 years 2 months 4 days 19 hours ago) and read 1158 times:

Jmc1975: "it is important for employees to act in a professional manner to five the company a good reputation..."

Couldn't agree more. Otherwise the company turn belly 180 degrees, you lose your job, you have to look up for social security for butter on your bread. And even worse: You have to line up in the same social security queue for financing airline tickets for that round-the-world trip you always dreamed about. And in the last case you have to stand in that queue for a damn long time.  
Best regards, Preben Norholm



Always keep your number of landings equal to your number of take-offs, Preben Norholm
User currently offlineSA-JET From South Africa, joined May 2000, 297 posts, RR: 0
Reply 18, posted (14 years 2 months 4 days 19 hours ago) and read 1156 times:

I was in the hotel trade for four years, management position for front line operations. Their is NO excuse for bad service. I had many a day when I fellt like pulling out a shotgun and blowing the guest (I'm being VERY polite) into a million pieces, or at least sayng, "I don't give a f**k" but I did not-I bit the bullett, and gave the guest the service he/she was paying for-and I did it to the best of my ability. If the guest became verbally abusive and personal, then yes, there are ways to deal with it, without being abusive back. People who are in the service industry must learn to accept the difficult conditions they work under and make the most of it. I don't take kindly to rude service staff, either as a guest or their superior in the workplace. The more people complain about staff, the better.
Hope you all got the message?! And I say that in the kindest possible way.


User currently offlineSingh4US From United States of America, joined Jul 2000, 47 posts, RR: 0
Reply 19, posted (14 years 2 months 3 days 2 hours ago) and read 1112 times:

Dear Contrails,

On behalf of the 40,000+ US Airways employees, I sincerely apologize for the rude treatment that you received. It is against our corporate policy to be discourteous to customers, both internal and external.

Please write a letter to:

Mr Robert A Fuhr

Senior Director

Inflight Services

PIT/H110

Greater Pittsburgh International Airport

Pittsburgh, PA 15231

Telepone: 412-747-5594

Sincerely,

Shyrone Kaur Singh  

User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 20, posted (14 years 2 months 3 days 1 hour ago) and read 1091 times:

The two rudest flight attendants I have ever encountered were on US Airways
and on a 1993 Continental Lite flight from CLE to LGA.

In the more than 150,000 miles I have flown on US Airways (I am an ex-
Priority Gold member of what used to be called the US Air Frequent Traveller
Program) I have encountered pleasant, efficient, and courteous flight crews
and some of the most horrendous people working in a service industry.

Overall, US Airways is a bad airline with an image problem, a lousy product
and is plagued by low morale. I am not surprised to hear about your recent
experience and urge you to write in. When I did that following a complaint
about an obnoxious, unprofessional, and downright idiotic flight attendant
on a flight from Seattle to Pittsburgh, I received a roundtrip first class ticket
anywhere on the US Airways system. Despite the gesture of goodwill, I still
feel the airline is CRAP.



User currently offlineKonaB777 From , joined Dec 1969, posts, RR:
Reply 21, posted (14 years 2 months 2 days 23 hours ago) and read 1054 times:

For good service, fly the other U...

...United Airlines.


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