SpeedBird203 From United Kingdom, joined Jun 2006, 292 posts, RR: 2 Posted (6 years 5 months 2 weeks 19 hours ago) and read 7119 times:
Hello, I was checking my booking, Even though i will cancel the return leg as i will now remain in the UK, I was looking at the shortcuts on BA's Manage My Booking, And usually it says Request A Seat, Now it just says seating, It doesn't let you select a seat, And it doesn't give the usual message of regrettably we have reached our limit of pre-allocation, I was puzzled and wondered what changed? Could anybody tell me?
SpeedBird203 From United Kingdom, joined Jun 2006, 292 posts, RR: 2 Reply 5, posted (6 years 5 months 2 weeks 18 hours ago) and read 7036 times:
I have lost ALOT of interest in British Airways, They suck, I usually fly LHR-DTW often with them, But now i will defiantly fly with Northwest Airlines.
That is my opinion, British Airways cancelled my DTW-LHR flight last month, I did get transferred to NWA, But the way the handled things was beyond the joke.
Richcandy From France, joined Aug 2001, 694 posts, RR: 0 Reply 8, posted (6 years 5 months 2 weeks 17 hours ago) and read 6940 times:
Our BA rep said that this is due to T5. What they are trying to do is to get the majority of pax to check-in on line. As when they move to T5 BA will have less check in desks than they have now. I guess they think by not letting most of their passengers select their seats until check-in it will encourage pax to check in on line.
I think this is a bad move and they will go back on this. Lots of leisure passenger now pay to travel club world. I know that as soon as we start telling clients that they cannot pick their seat before check-in they will want to change to another carrier. If you were travelling with someone else would you pay for a club class seat on BA if there was no guarantee that you could not sit together?
Bongodog1964 From United Kingdom, joined Oct 2006, 3012 posts, RR: 2 Reply 9, posted (6 years 5 months 2 weeks 17 hours ago) and read 6897 times:
Surely one of the reasons for this is to speed up check in, as seats will be preallocated to both the customers who really matter to BA (executive club gold & silver etc) and to those who need to be seated together (familys with children etc)
This should result in not upsetting the customers who pay the most, and less need to reallocate seats due to family groups checking in at the last minute.
With regard to the comment over upsetting people in club world who can't then sit together, surely the club world layout makes sitting intimately close a near impossibility. I personally would much prefer to sit adjacent to my family, but realise that theres a good probability in club world that we might be separated by an aisle.
My wife and I once travelled to Hong Kong stuck in the middle of a block of 4 seats with an unaccompanied passenger in the aisle seat each side, because they had managed to secure pre allocated seats. From this experience I can see the problems that can arise from lots of pre allocation.
Finally the existing system had a pre allocation limit which in my experience was often reached, so it wasn't that wonderful really.
LHR777 From , joined Dec 1969, posts, RR: Reply 12, posted (6 years 5 months 2 weeks 15 hours ago) and read 6724 times:
Here's the thing - when online check-in opens up 24 hours before departure, you now have the entire seat map of available seats at your disposal. This includes bulkheads and exits, unless they've been blocked for customers with infants (bulkheads) and Executive Club card holders (exits/bulkheads). So, as a customer, you actually have more choice of your assigned seat if you check-in online, as opposed to checking-in at the airport.
It's simple really - check-in online, get your choice of seat. Leave it to the airport, get what's left.
Important thing to remember is this - once the boarding pass is issued, there will be no facility to change the seat at the departure gate.
The whole new seating policy is designed to create a 'clean gate' environment for Terminal 5, where flights will be boarded via Intelligent Gate Readers (IGR) only, and no seats will be re-issued or changed.
Bongodog1964 From United Kingdom, joined Oct 2006, 3012 posts, RR: 2 Reply 14, posted (6 years 5 months 2 weeks 15 hours ago) and read 6711 times:
Quoting Vasu (Reply 11): This makes no sense at all (to me anyway)...
They're trying to ENCOURAGE more people to check in online... so why would they remove the main "perk" of doing so?!
No I think you have misinterpreted it, they are making choose your seat the main perk of online check in; for any non frequent flier without children you will need to do online check in to get a good seat.
Vasu From United Kingdom, joined Apr 2005, 3761 posts, RR: 0 Reply 15, posted (6 years 5 months 2 weeks 15 hours ago) and read 6658 times:
Quoting Bongodog1964 (Reply 14): No I think you have misinterpreted it, they are making choose your seat the main perk of online check in; for any non frequent flier without children you will need to do online check in to get a good seat.
TCXDegsy From United Kingdom, joined Jan 2006, 500 posts, RR: 1 Reply 17, posted (6 years 5 months 2 weeks 9 hours ago) and read 6513 times:
Quoting LHR777 (Reply 12): The whole new seating policy is designed to create a 'clean gate' environment for Terminal 5, where flights will be boarded via Intelligent Gate Readers (IGR) only, and no seats will be re-issued or changed.
So does this mean they won't or can't do any selective or discretionary upgrading?
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
Rdwootty From United Kingdom, joined Sep 2005, 900 posts, RR: 2 Reply 18, posted (6 years 5 months 2 weeks 9 hours ago) and read 6496 times:
This is the begininning of the "Ryanair" style of service. If I cannot book seats for my clients on BA then it will be easier for me to suggest they fly with another airline that WILL allow the clients the service the require....What a negative thing to do.
LHR777 From , joined Dec 1969, posts, RR: Reply 19, posted (6 years 5 months 2 weeks 9 hours ago) and read 6494 times:
Quoting TCXDegsy (Reply 17): So does this mean they won't or can't do any selective or discretionary upgrading?
Well, in case you didn't realise, selective or discretionary upgrades aren't actually done by the gate staff, but remotely, via the Flight Management Unit. The gate staff just print the boarding passes.
SpeedBird203 From United Kingdom, joined Jun 2006, 292 posts, RR: 2 Reply 20, posted (6 years 5 months 2 weeks 9 hours ago) and read 6493 times:
Quoting Rdwootty (Reply 18): This is the begininning of the "Ryanair" style of service. If I cannot book seats for my clients on BA then it will be easier for me to suggest they fly with another airline that WILL allow the clients the service the require....What a negative thing to do.
I agree with this statement, I didn't think much of it at first, And didn't look at the professional side to it either, But now i read every ones post, I understand it and think its pathetic.
BALAX From United States of America, joined Jun 2006, 187 posts, RR: 0 Reply 21, posted (6 years 5 months 2 weeks 9 hours ago) and read 6449 times:
Simple, it's a new seatig policy. Go to the website and you'll see the information. You can select your seats up to 24 hours before the flight, including emergency exit row seats, bulkheas, upper deck,etc.
PA110 From United States of America, joined Dec 2003, 1949 posts, RR: 26 Reply 22, posted (6 years 5 months 2 weeks 9 hours ago) and read 6449 times:
These days, BA is allocating an asburdly small percentage of seats for pre-selection if you are booked in any discounted fare category. For those traveling in Club World or World Traveler Plus, it seems to be no more than 3-4 seats per cabin.
While I understand the need to differentiate the product by providing more perks for the highest yielding passengers, it does tend to alienate an overall larger number of customers.
Timboflier215 From United Kingdom, joined May 2005, 1236 posts, RR: 1 Reply 23, posted (6 years 5 months 2 weeks 8 hours ago) and read 6430 times:
Quoting PA110 (Reply 22): While I understand the need to differentiate the product by providing more perks for the highest yielding passengers, it does tend to alienate an overall larger number of customers.
BA are fast heading down the route of not caring about pax in the cheapest seats who are not regular fliers - they want to please thei higher yielding pax and those who fly with them often. It makes business sense, even if you do alienate a large group of people.
BALAX From United States of America, joined Jun 2006, 187 posts, RR: 0 Reply 24, posted (6 years 5 months 2 weeks 8 hours ago) and read 6417 times:
Depending on the market, but BA tends to have large tour groups and those will also be preallocated in advance. In the end most passengers will have more freedom to select their own seats as long as it's within the 24 hour period before the flight.
25 Daron4000: However, I think that BA is alienating another group. Lesiure passengers who will book Club seats well in advance for summer holidays etc. will usuall
26 TCXDegsy: Doesn't that defeat the "no seats will be re-issued or changed" theory? Having a passenger step up to board, only to have to wait whilst their pass i
27 Fbgdavidson: Talk about cutting off your nose to spite your face! Changing airline over a pre-assigned seat that isn't a massive loss of benefit anyways?? The sad
28 SpeedBird203: Its not just like that at all, I am a regular long haul flyer with BA, And over the last 2 flights i have considered trying something new, I do reall
29 BALAX: I'm confused, you like BA now or don't you? Look the seat plan is now available to Premiums, First, Club passengers. Those with special needs will be
30 Bongodog1964: Under the new sysytem familys will be allocated seats together prior to online check in opening, so your scenario doesn't apply. Regarding check in d
31 Sketty222: The seating policy also allows families / people with additional needs to have their seats allocated 3days before departure. This is done automaticall
32 SpeedBird203: Sorry, wasn't my intentions, I do like BA i have always been a regular flyer, I'm just disappointed with the changes, It isn't such a big deal, And i
33 TLVFred: I am flying with a family of 5 Club World LHR-JFK shortly. Blue card holders so no pre-booking. 4 seats available at lower price, 1 at higher price (b
34 OA260: I think they should have allowed seat selection in all classes and do what other airlines do and dont let you pre assign exit rows and premium seats u
35 Bongodog1964: If you used the single booking for one of your children, would they have to take that into consideration, and treat it accordingly ? as they normally
36 TLVFred: You cant book a child on their own - has to be done by phone as an 'unaccompanied minor', which in this case they are not.
37 Speedbird2155: This policy has now been operational for the past 2 days and except for the initial 'teething' problems, there have been relatively few complaints fro
38 BA787: Thanks for making this thread a lot clearer and actually providing some real knowledge. If what you say is correct (you normally are) then I see why
39 LHR777: My pleasure. Respect to you, my friend! I'm concerned by one thing - as mentioned above: I think this is going to be alleviated by the use of the com
40 Sketty222: Everyone Ive spoken to today at work with regards to seating kimd of gets disgruntled, then once you explain the process to them they kind of chill ou
41 Bongodog1964: On balance this looks good to me; I have however got to explain to the mother in law that she will have to get me to check her in on line if she wants
42 Sketty222: Ahhh, the dreaded mother-in-law. Ive got one of those going to OZ in the spring and didnt even think of that.
43 Fbgdavidson: Phone BA and ask for a Total Complete Party (TCP). I used this for an upcoming trip with my wife. As a BA Gold I get pick of certain better seats, bu
44 Cusaeng: From the info we have the tcp remark needs to be put in a booking with a child remark for it to open up the seating to all passengers. So in theory i
45 BAxMAN: The 'TCP' will not by itself change the seatmap that you are displayed. The TCP just allows manual remarks to be added to a booking that a human bein
46 TymnBalewne: Actually, from what I'm told...if you put in a wheelchair (and it can't be the run-of-the-mill WCHR) to book a seat, and then cancel the wheelchair,
47 BAxMAN: It certainly worked until last week. I don't know whether the system has been tweaked since the new policy was introduced but this glitch was more of
48 Sketty222: Your exactly right. This has been the situation for the last couple of months as far as I was aware Lee
49 UKCO: BA have to be the most over-rated airline in the UK and this type of policy just re-inforces that. I'm sorry to say but BA seems to be very non custom
50 Bongodog1964: From my last two round trips with VS I find this hard to believe. I had nearly lost the will to live before even boarding the plane. Regarding CO, I
51 TymnBalewne: First can preassign Most Club Class can preassign Full fare World Traveller Plus and World Traveller can preassign Families will be preassigned Custom
52 Bongodog1964: This could backfire if these full fare travellers decide that they can put up with a "good" economy seat, instead of upgrading to WTP or Club
53 BA787: What are you on about? If you can name another British airline that treats passengers better then please do!!! BA must change with the times, what wo
54 Speedbird2155: A 'good' economy seat, doesn't give you lounge access or a flat bed or greater privacy. Those people wanting those things will continue to pay for th
55 UKCO: BA, and less queues? Now that would be a thing. Last check in I had with BA, they couldn't get enough people checked in on time so the plane was dela
56 SpeedBird203: I have been in a similar situation with British Airways at London Heathrow, I checked in with the self service check in, BUT the problem was when i w
57 UKCO: Well the final straw for me with BA was on the weekend of the "foiled terrorist plot" earlier this year. Mis-communication of the situation and a 4 h
58 BA787: So check in online? Thats the whole idea.
59 Ual747: I just booked OKC-ORD-LHR-DXB-LHR-ORD-OKC through an American Airlines reservations agent and she was able to select my seats on my LHR-DXB leg of my
60 LGWspeedbird: Most of the time the bag drop line moves quickly as long as the pax booking is ok, it only slows down when we have a number of pax that have problems
61 SpeedBird203: Thanks for that information there LGW, I do think it is silly because you would think the main check in line would take longer, I know you can always
62 LGWspeedbird: It is really popular, When I go to OZ next year im gonna be on the system -24hours checking in, and getting my nice bulkhead seat!!! The one thing I
63 SpeedBird203: I can fly from Gatwick and have done before, I did enjoy it, If i fly from Gatwick it will be Northwest Airlines flight 31 to Detroit, As from LHR i
64 Abrelosojos: = I don't understand. If pre-allocation was allowed, would you ALSO not have access to the same seat map that the chld had? = WOW! Even more un-custo
65 UKCO: If you fly BA International from LHR T1 you can't self check your baggage. This was certainly the case in August. So no, that's not the idea at all w
66 TCXDegsy: I take it you mean Fast-Drop after Online or Self Service Check In? I'm travelling LHR-SFO next week and My Booking info says I can - Zones G & H
67 David L: Fine so far... Exactly. Believe it or not, most plebs, like me, never have seats allocated at the time of booking and yet manage to travel as a famil
68 Trekster: Excuse me, please put the blame on the correct people. Not BA, BAA. Name me one airline that did not experience mayhem that day. It was hard for ever
69 LHR777: Not BAA's fault either - UKCO was checking-in at LAX, not LHR! People have to remember - that was a really fluid situation (pardon the pun!) and the
70 Sketty222: To be honest though other carriers ground staff look competent in LHR because they dont have anywhere near the number of flights BA have to check-in!
71 Speedbird203: I somewhat agree with this, But lately all BA seems to be doing is trying and having very small amount of pleasing.
72 Daron4000: Unless I accidentally misread the website, it says only families with kids aged 3-12 will be pre-allocated seats 3 days prior to departure. What abou
73 UKCO: Did you read that I went from LAX? Secondly I could go into how badly BA miscommunicated that day, with regards to what could or could not be taken o
74 UKCO: I've had around 8 bad experiences with BA. It's funny how you assume I have had 1? Are people biased towards BA and take it personally when shock, ho
75 UKCO: Then it's changed recently. Too late for me to want to go back though.
76 LHR777: It hasn't changed recently at all! BA has offered fast-bag drop in Terminal 1 for LAX/SFO/NRT/JNB flights for around the last two years or so. Perhap
77 BA787: Thats probably right really, I cant imagine that BA wouldn't offer this service . Must just have been unlucky, but I still can't believe this happene
78 David L: And I'm grateful for that but why isn't it too bad none of the other long haul airlines aren't competing with LCCs? But why blame BA for the way the
79 Trekster: I did not see you flew from LAX. But thats not the point. EVERY airline got mucked around, every ailine had trouble, every airline had miss communica
80 TymnBalewne: The child preassigning is based on the PNR showing that there is a child travelling, either by the fare basis or a CHD keyword. If neither appears in
81 UKCO: Then it must be the case that neither did the rest of the 747. Or is a 3 hour check in normal? Perhaps the whole thing was MIS-COMMUNICATED. Would yo
82 JGPH1A: BTW for CHD bookings it seems only to work for bookings created in Amadeus. The OSI CHD info from other GDS is optional and pure free-format, and ver
83 SpeedBird203: Its London Heathrow.... Your always gonna find some sort of delay at Heathrow. I haven't flown out of Terminal 1 before so i can't really comment on
84 Speedbird2155: You certainly don't expect to have an entire 747 checked in in an hour. It does take time and at LHR we don't just handle one flight at a time, but c
85 SpeedBird203: I understand what your explaining to UKCO, But the day i flew with how slow things were was crazy, Everyone knows how crucial it is to get the plane
86 LHR777: Yes, I would care to explain. You fly on Continental, your self-proclaimed airline of choice from the UK. (Handy for the US from Gatwick, not so grea
87 David L: So I see. I don't think it's particularly objective to assume that only BA passengers were in the dark that day. Entire airports were in chaos. Why s
88 Trekster: I did not fly, i was working in the call centre in the UK. We got the information as soon as we could, and delivered as much information as we could.
89 SpeedBird203: I agree, It does take some time to check in a 747, But with the online check in that helps alot, Because you have a number of passengers doing it the
90 Daron4000: So that means that at the airport, an agent can take away someone's preassigned seat to force a family to be together? Doesn't that negate the whole
91 SpeedBird203: Sorry to interfere with your conversations but as reading this, Yes airlines can do that, That is why they are just requests, airlines can do anythin
92 Abrelosojos: = You do realize there are LCCs outside that little island off the coast of France ? Mark my words ... AB, FR, Easy will all introduce it soon enough
93 JGPH1A: BA should just have told the government to go swivel. It was a massively unecessary over-reaction that the government jumped all over to score maximu