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When Airport Employees Just Don't Get It...  
User currently offlinePlanenutz From , joined Dec 1969, posts, RR:
Posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10597 times:

Funny story. This happened to me this past Saturday and I swear its true.
I arrived into OAK from ORD that evening. I proceeded to the baggage claim of Terminal 1 to collect my luggage from my UA flight. As I was standing by the carousel waiting, I happened to glance around and notice some signage over one of the other carousels. At OAK, airline branding is used over some carousels to indicate which airlines use each carasel. Consider my shock when I saw a sign the said "Ryanair". Thats right, evidently the Irish LCC had started service to OAK, perhaps flying nonstop to Hahn, Carcasonne, or perhaps even Klagenfurt.

The sign was in Ryanair's font and logo. I then realized that perhaps the airport authorities were confusing Ryanair with Ryan International, which operates flights on behalf of Suntrips to Hawaii and Mexico.

I went to the Information Desk located between the ticket counters and baggage claim and told the staff person that a mistake had been made, that Ryanair doesn't in fact fly to OAK, but rather Ryan International. The woman looked at me like I was insane and said that Ryanair did in fact operate to OAK. I corrected her and told her that it was in fact Ryan International which operates flights to OAK, on behalf of Suntrips. She proceeded to tell me that Ryanair and Ryan International were the same, and that Ryan International must have shortened their name to Ryanair! I then asked if the computer she had in front of her had internet acccess. She said "yes" and I therefore begged her to go to ryanair.com for proof. She responded: "I'm sure the airport people know what they were doing when the put that sign up" and then moved the the next customer in line.

I then emailed Oakland Metropolitan Airport with my discovery. I received a response indicating pretty much the same thing, that Ryanair did in fact operate to Oakland, on behalf of Suntrips. I responded with a correction that in fact its Ryan International operating on behalf of Suntrips and that Ryanair and Ryan International are indeed two very different carriers. I also included th requisite web links.

I have yet to receive a response.

Anybody else have stories about airline/airport personnel who just dont get it?

101 replies: All unread, showing first 25:
 
User currently offlineBobnwa From United States of America, joined Dec 2000, 6476 posts, RR: 9
Reply 1, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10567 times:

Quoting Planenutz (Thread starter):
Anybody else have stories about airline/airport personnel who just dont get it?

I'm sure you were not pompous and superior acting during any of this situation were you? The poor lady did not need you confronting her acting like Don Quixote. Would you have been happy if it the sign just said "Ryan"?


User currently offlineJwenting From Netherlands, joined Apr 2001, 10213 posts, RR: 18
Reply 2, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10545 times:

Of course not, he'd have complained that no airline called "Ryan" exists...


I wish I were flying
User currently offlineCharlienorth From United States of America, joined Jun 2006, 1122 posts, RR: 4
Reply 3, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10498 times:

Does it really matter?? Sounds like you wasted your own time.

User currently offlineClassicLover From Ireland, joined Mar 2004, 4636 posts, RR: 23
Reply 4, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10498 times:

Surely Ryan International would have had a ticket desk? Surley their staff would know? How funny is that...


I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineFlyUSCG From United States of America, joined Jun 2006, 656 posts, RR: 0
Reply 5, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10495 times:

I was flying PHX-SNA with a friend from school (Embry-Riddle) and we wanted to go check out the cockpit when the pilots arrived. So we asked the gate agent if we could go up when he showed up. We told her where we went to school, what we were doing, our pilots licenses and all that. But she said it can't be done and wasn't being too helpful about it. So when the FO showed up, we asked him (because it's his say and NOT hers). He said "sure, let me just check with the gate agent quick". He then went and asked her and I heard her tell him "O yah, thats fine. I was just waiting for you to show up to ask you". So we were happy we got on, but were just thinking "WTF!? that stupid "women" (that wasn't our word) just said no and now she says yes" (and we just said that to each other, no one else heard). So yah, we got on board, messed around up front for a bit and were on our way.

And as for the original poster, I'd write a letter to Ryanair and let them know their brand name is being used without permission etc, etc...



Go Trojans! Fight On!
User currently offlineBoyshane From United States of America, joined Jul 1999, 128 posts, RR: 0
Reply 6, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10419 times:

Don't you have anything better to do than try to impress the information desk attendant with your arrogance??? Geez, your the kind of people who give the traveling public a bad name. WHO CARES?!?!?

User currently offlinePlanenutz From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 9 months 2 weeks 6 days 9 hours ago) and read 10408 times:

I just got a response from Oakland Airport (Landside Operations Dept.).
They have acknowledged the incorrect signage and said that it will be removed. They thanked me for bringing this mistake to their attention, and have "assured me that the situation will be rectified."


User currently offlineBoyshane From United States of America, joined Jul 1999, 128 posts, RR: 0
Reply 8, posted (7 years 9 months 2 weeks 6 days 8 hours ago) and read 10367 times:

Well, we will all sleep better at night knowing the sign above a baggage carousel in OAK will soon be corrected.

User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 9, posted (7 years 9 months 2 weeks 6 days 8 hours ago) and read 10357 times:

Quote:
Don't you have anything better to do than try to impress the information desk attendant with your arrogance??? Geez, your the kind of people who give the traveling public a bad name. WHO CARES?!?!?

We care.

It's factually wrong information.

For some of us, "good enough" isn't.

I seriously doubt that Craig went up and whined and complained or showed arrogance - he was simply pointing out that someone had put up the wrong sign.

I often wonder about people who have time to publically berate people via the computer - THEY give a.netters a bad name.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineRobsawatsky From Canada, joined Dec 2003, 597 posts, RR: 0
Reply 10, posted (7 years 9 months 2 weeks 6 days 8 hours ago) and read 10354 times:

I'm glad to see a proper acknowledgement rather than the "who cares" it "doesn't matter" attitude that seems to have been endorsed by some posts here. Surely getting factual information correct is the essence of airport operations?

User currently offlinePlanenutz From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 9 months 2 weeks 6 days 8 hours ago) and read 10355 times:

You could say that I potentially prevented OAK from legal ramifications. Afterwall, I doubt that Ryanair gave OAK permission to use its branding in a public area. At SFO, where I work, we can't even use branded imagery without the City Attorney drawing up a contract, even for promotional brochures and airport advertising. We even had to get a legal opinion to place a sign at the airport entrance saying that Spirit operates from the International Terminal.

User currently offlineNcfc99 From United Kingdom, joined May 2005, 740 posts, RR: 0
Reply 12, posted (7 years 9 months 2 weeks 6 days 8 hours ago) and read 10286 times:

Thats the first time I have heard of somebody going to an information desk to give them some information.

 banghead   banghead   banghead   banghead   banghead 


User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 9 months 2 weeks 6 days 8 hours ago) and read 10250 times:

Sounds like someone had a lot of free time......! I can rest soundly in my bed tonight, safe in the knowledge that the baggage carousels at OAK will soon have the correct signage....

User currently offlineFlyUSCG From United States of America, joined Jun 2006, 656 posts, RR: 0
Reply 14, posted (7 years 9 months 2 weeks 6 days 6 hours ago) and read 10074 times:

For those of you who said it was stupid and a waste of time for him to bring it to someones attention, quit being little bitches and get over yourselves. He did the right thing. Signage (no matter WHERE It is), should be properly labeled and be easy to read. Plus as both I and Planenutz already said, there could have been legal problems had it stayed (COULD, not WOULD). I'm sure if there was a "Southwest Airlines" sign in Frankfurt or Heathrow, you folks would say something. So go ahead and flame me or whatever you want if you disagree. But the simple fact is, your wrong and I(we) am right.


Go Trojans! Fight On!
User currently offlineBoyshane From United States of America, joined Jul 1999, 128 posts, RR: 0
Reply 15, posted (7 years 9 months 2 weeks 6 days 6 hours ago) and read 10025 times:

I think he needs to get over himself. begging the person at the information desk to pull it up on the internet to "prove" them wrong....? I have better things to do with my time, But I'll concede that you were both right since it is so important to you.

User currently offlinePetertenthije From Netherlands, joined Jul 2001, 3369 posts, RR: 11
Reply 16, posted (7 years 9 months 2 weeks 6 days 6 hours ago) and read 10018 times:

Of course it is nice to see them use the proper signage, but at the end of the day nothing really changes.

For the traveller it was pretty obvious that Ryanair was in fact Ryan International. In fact, considering that Ryan International is a charter I think it is safe to assume most people do not even realise that the signage is wrong. Heck, most people won't even realise there is a Ryanair on this side of the pond.

As for the trade mark issues. Well, that is potentially true. But then again, Ryanair does not fly to OAK or anywhere in the US for that matter. As such brand collusion is pretty much nill. The average US person will not know of Ryanair just as well as that the average European traveller will not know of Ryan International.

Now had this happened at a European airport things might be different, since Ryan International does fly to Europe. As such, at a European airport there would have been a possibilty of brand collusion.

At least it keeps us all nice and busy. I just realise I spend 15 minutes typing this reply just to say this is not really an issue...... damn.



Attamottamotta!
User currently offlineSilverfox From United Kingdom, joined Mar 2001, 1058 posts, RR: 0
Reply 17, posted (7 years 9 months 2 weeks 6 days 6 hours ago) and read 9996 times:

Hawever anal the thoughts of some on here are, i commend him in rectifying a sign that in the 'sue them for whatever' society the US is, some idiot could get a shed full of dollars for that oversight

I cite that women who started it all off when she sued mcdonalds because the coffee was hot


User currently offlineAA787823 From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 9 months 2 weeks 6 days 6 hours ago) and read 9976 times:

I find this very easy to believe. There are some airline employees that cannot tell the difference between a MD80 and a 737.

User currently offlineKFLLCFII From United States of America, joined Sep 2004, 3303 posts, RR: 30
Reply 19, posted (7 years 9 months 2 weeks 6 days 6 hours ago) and read 9945 times:

Quoting FlyUSCG (Reply 14):
For those of you who said it was stupid and a waste of time for him to bring it to someones attention, quit being little bitches and get over yourselves.



Quoting FlyUSCG (Reply 14):
But the simple fact is, your wrong and I(we) am right.

It's the arrogance of yours that give us ERAU alumni a bad rep...  ashamed   banghead 



"About the only way to look at it, just a pity you are not POTUS KFLLCFII, seems as if we would all be better off."
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 20, posted (7 years 9 months 2 weeks 6 days 5 hours ago) and read 9934 times:

Quoting Charlienorth (Reply 3):
Sounds like you wasted your own time.



Quoting Boyshane (Reply 6):
WHO CARES?!?!?

 checkmark  checkmark  checkmark  I would have left it alone, let them look stupid....

Quoting Boyshane (Reply 8):
Well, we will all sleep better at night knowing the sign above a baggage carousel in OAK will soon be corrected.

 rotfl  rotfl  rotfl 



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineN917ME From United States of America, joined Feb 2005, 730 posts, RR: 1
Reply 21, posted (7 years 9 months 2 weeks 6 days 5 hours ago) and read 9800 times:

Quoting FlyUSCG (Reply 5):
I was flying PHX-SNA with a friend from school (Embry-Riddle) and we wanted to go check out the cockpit when the pilots arrived. So we asked the gate agent if we could go up when he showed up. We told her where we went to school, what we were doing, our pilots licenses and all that. But she said it can't be done and wasn't being too helpful about it. So when the FO showed up, we asked him (because it's his say and NOT hers). He said "sure, let me just check with the gate agent quick". He then went and asked her and I heard her tell him "O yah, thats fine. I was just waiting for you to show up to ask you". So we were happy we got on, but were just thinking "WTF!? that stupid "women" (that wasn't our word) just said no and now she says yes" (and we just said that to each other, no one else heard). So yah, we got on board, messed around up front for a bit and were on our way.

Actually, It IS the gate agents decision to let you down the jetbridge early. I usually say NO..mainly for security reasons, but also because the crew has duties that needs to be completed. If you want to check out the cockpit, wait until the flight lands at you destination and be the last off, and stop in then.
I can not stand when passengers/OAL pilots try to over ride the gate agent or counter agents decision by talking to the CA or FO. Lets put it this way, at our airline, the policy is.. if the aircraft is at the gate ..door open, the flight is the gate agents.. door closed, the capain is in control.

[Edited 2006-12-07 01:17:45]

User currently offlineTootallsd From United States of America, joined Apr 2006, 559 posts, RR: 0
Reply 22, posted (7 years 9 months 2 weeks 6 days 4 hours ago) and read 9782 times:
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Quoting Planenutz (Reply 7):
I just got a response from Oakland Airport (Landside Operations Dept.).
They have acknowledged the incorrect signage and said that it will be removed. They thanked me for bringing this mistake to their attention, and have "assured me that the situation will be rectified."

The terror level can now be moved to YELLOW


User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 9 months 2 weeks 6 days 4 hours ago) and read 9758 times:

You need to make sure you are complaining to the right person. The Information lady is not the right person. She has no jurisdiction over airport signage.

User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 24, posted (7 years 9 months 2 weeks 6 days 4 hours ago) and read 9744 times:
Support Airliners.net - become a First Class Member!

Quoting IAirAllie (Reply 23):
You need to make sure you are complaining to the right person. The Information lady is not the right person. She has no jurisdiction over airport signage.

You hit the nail on the head!



You can cut the irony with a knife
25 Post contains images Charlienorth : And her caring level is probably as low as ours
26 AsstChiefMark : Like the American Airlines' reservations people who claim AA doesn't have any MD80's. Only "Super 80" aircraft, which really aren't super in any way
27 Planenutz : She might not have jurisdiction over airport signage, but I'm sure she could have communicated the issue to the appropriate people. Afterall, she is e
28 EWRCabincrew : I just hope that all the people here who have posted and yet to post have employees/coworkers at their companies/work place that know every part of th
29 Aussieindc : I gotta say there seems to be a lot of double standards and hypocritical comments in this thread. This poor guy, goes and advises of some incorrect in
30 Tango-Bravo : Correct you were. Nontheless, it seems to me that the point you proved most convincingly is that you have too much time on your hands, aka "abundance
31 CroCop : Just so we are all on the same page, this is the kind of guy airline people tell relatives around Christmas time of the Jack Ass who was bothered by
32 Jetdeltamsy : You are expending waaaaaaay too much energy over nonsense. Forget about it.
33 FSPilot747 : I'm surprised she didn't call the TSA because some "weirdo won't leave me alone." Anyhow, I don't think there's a problem with informing them. Persona
34 N723GW : I honestly think you did waste your time, however you can't expect every airline employee to know everything like we seem to think we do. Seems like y
35 FlyUSCG : Well we weren't asking to go down the jet bridge before the crew arrived. More just letting her know what we wanted to do so she could ask them when
36 Post contains images Asturias : Yeah they've been flying this route for quite some time now. Alicante (Murcia) to London (Oakland, USA). cheers Asturias
37 AY104 : Would not have wasted my time and energy about something like this that makes absolutely no difference to anybody at all. Sounds like you really need
38 FlyDeltaJets87 : For taking something like 5 minutes out of his life to go point something out, while he was waiting for his luggage anyway. I hope to God none of you
39 BigOrange : That's just bureaucracy, and sounds pretty much like the company I work for, where if you need a band-aid you don't go to security to get one from th
40 SeeTheWorld : Jeez, get off this guy's case. For a forum that berates the media for showing a picture of the wrong aircraft in an article or getting one minor stat
41 YOWza : In late 1999 I was flying MLE-CMB-DXB-AMS-YYZ. The agent in MLE though tagged my baggage MLE-CMB-DXB-AMS-TOR. It took me about ten minutes to explain
42 Flanker : lol just what i was thinking. anyways, good job.
43 CO767FA : B-I-N-G-O!!!
44 EWRCabincrew : A lot of people forget that here.
45 Post contains images Bond007 : Beautiful
46 Dw9115 : Well I am sure that there are plenty of people that do not know the difference between the airlines and would try booking a flight with Ryanair after
47 Post contains images LHR777 : Agreed. I was wrong, I'm sorry. ....wait a minute! What exactly do your wise words of wisdom contribute??!! Oh, that's right. Nothing..... I propose
48 Post contains links Super80 : Yay ! i have an experience with AA... What If AA Let Me Board Without a VISA
49 AirTran717 : As to the concept of who is allowed on or off the aircraft, that is the flight attendant's area of expertise and authority. Yes, it's the captain's pl
50 Post contains images Bond007 : Is this the Twilight Zone, or have I had too much coffee....or am I in the wrong forum ?? Jimbo
51 Cgagn : Who gives a shit what the sign says. Get your bag and get on with your day! C-GAGN
52 Blasphemystic : You did what any concerned or travel wise person would have. I would have done the same to point out the mistake. If everyone cared for little things
53 Charlienorth : Finally a voice of reason!!! Quite far off...do more complicated things on aircraft daily. I think you're hanging on too tight and have lost the edge
54 Bond007 : ....I agree....and it was hardly a "little thing" anyway!!! Jimbo
55 PanAmOldDC8 : Let' s get back to discussing airplanes. I think that this discussion has hit rock bottom and there is no bounce left in it
56 AirTran717 : There was story earlier in the forum about student pilots asking to check out the cockpit when the pilots arrived. The gate agent stonewalled them. A
57 Bond007 : My advice would be that when the post you are replying to is 50 posts back, and had little to do with the rest of the thread, to quote some of it so
58 AirTran717 : I did not quote directly what I was in reference to. Sorry. But you seem to be a very well educated and literate adult. My apologies for assuming you
59 Riyadhnurse : Perhaps you should check out what "Narcissistic Personality Disorder" is.
60 Post contains images FlyDeltaJets87 : Sounds good to me. I get a laugh out of those. I really hate it when people try to sound smart and impress others with their aviation knowledge, when
61 Post contains images Riyadhnurse : Aren't we all "ignorant" out of are personal scope of practice and profession,and life experience?
62 Post contains images Petertenthije : With a deep and profound statement like that I think you just scared away all the kids here. Maybe you should join more often in A vs B "debates"?
63 Post contains images Bond007 : Isn't it amazing how deep a simple thread on incorrect signage can get??
64 Nkops : Nope... for example, if a pax is drunk, it is the gate agents or more likely the supervisors call if that pax goes. If I (the supv) says he is not go
65 N917ME : THANK YOU!!! When the aircraft is at the gate.. The gate agent is the person who in charge of who get on or off the aircraft. For security reasons, w
66 Post contains images CroCop : I agree 100%, what a sad world we live in, when a sign like this bothers people.
67 SJCRRPAX : Sorry Planenutz, I know a lot of this has been at your expense, but this is the funniest thread I have ever read on a.net. Truthfully, if I had seen t
68 BostonGuy : Man... you definitely have a high opinion of yourself. OAK would not suffer legal ramifications for mistakenly putting up a Ryan Air sign in baggage
69 KingAirMan : Proud to be a boiler maker and not an eagle . .
70 Type-Rated : Well, the information desk lady could have directed you to the proper airport office to register a complaint. But were you wearing a radio with headse
71 FlyDeltaJets87 : Heh. I'd argue this was an appropriate person to bring it up to. The information lady is an employee of the airport. It's not like he brought it up t
72 BostonGuy : She's an employee at the airport. Frequently the information booths are run by an organization independent of the airport. And it's not uncommon, eve
73 Post contains images Luv2fly :
74 Kiramakora : For what its worth, I am glad you pointed out the inaccuracy. I do not believe you were being arrogant.
75 PanAmOldDC8 : Hey People. Let us get on with other things this is totally irrelevant and not really to do with airplanes
76 SeeTheWorld : Actually, that is not true at all. Reread some of the posts - most say he was being overly critical and didn't even address that the issue was he was
77 FlyDeltaJets87 : Just as I would expect the people at Dunkin' Donuts to know the difference between a jelly-filled donut and a powdered sugar donut (you know, the fie
78 EWRCabincrew : I'll repost this again...
79 YOW : I'm not taking a position on this topic and I'm not aware of the situation at OAK, but at many, many airports, the staff at their Info booths are vol
80 BostonGuy : Exactly. And the reason the information booth people are there is not to dispense aviation information, but rather very simple stuff like how to get
81 TPAnx : Please check the whole story...there's more to it than you imply TPAnx
82 Ikramerica : The reason it matters is that as a foreign traveler, I don't want to be confused upon arrival as to where to get my bags, etc. It may be your first ex
83 Planenutz : Well, I have to say some of the responses to my original post have been interesting and colorful. I work for SFO. All of our information booth staff a
84 BostonGuy : I don't think people think it was unreasonable to "point out that the airport was in error" to the person at the information booth. Once. What's obvi
85 Zippyjet : Is OAK owned and operated by a government agency? If so, I'd retitle your thread "Government beurocrats still don't get it." BWI is owned and operated
86 IAirAllie : Exactly, Welcome to my RU list. US airports are bad LMAO. You need to travel outside of the USA some more. You want inconvienent and confusing try LH
87 Post contains links FlyDeltaJets87 : I realise we're only getting Planenutz's side of the story, but he does state in the thread starter that the person volunteering did (wrongly) argue
88 B777-700 : And that attitude is the reason why you have a difficult time with these things. Translated: It's about number 18,406 on our priority list. Yes, you
89 Post contains images SJCRRPAX : The comedy continues... this thread has me entirely amused. I'm pretty sure your view are what they are because of lack of life experience. I see you
90 Post contains images SJCRRPAX : You know its funny, I've probably flown Alaska Air like 100 times and I still can't remember if its Alaska Air or Alaskan Airlines Honestly, the Ryan
91 FlyUSCG : And as I said, we said that to each other in a whisper that no one else heard. We were very nice and polite when we asked the women and maintained th
92 BostonGuy : We know that. What some youngsters are apparently "not getting" is that everyone has the option not to argue with volunteer staff at an airport. Some
93 Post contains images Argonaut : Amazing...this has actually earned 93 posts! Come on everybody, it's pretty damned hilarious to find a Ryanair sign at OAK. That's all. A pity Planenu
94 Post contains images B777-700 : Hey, congrats. You call her a bitch when she wasn't listening. That makes it ok.
95 FlyUSCG : It may not have been the best word, but considering she lied to both us AND the FO, it's not far off.
96 B777-700 : Go look up 'karma' in the dictionary and get back to us.
97 Planenutz : We'll since my original post of last week the sign at OAK has been removed. Its been replaced with a stenciled sign that reads "Suntrips" with any ref
98 Bwest : On a trip to the US back in 2005, the screen announcing my connecting flight in JFK to DCA showed the American Eagle and the Sabena logo. I didn't mak
99 IAirAllie : The airport authority not the individual airlines set the FIDS (Flight info dispay screens). If you have a problem with them ask an agent to call the
100 BostonGuy : You might want to call that "nice guy" who is PAID to work at Oakland Airport and tell him to check his Oakland Airport web site. There he'll see in
101 SkyexRamper : When passengers just don't get it!! "No you checked your bag, you can't walk under the wing and pick it up from the pile!" "Sir STOP STOP STOP!!!!" **
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