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JAA Forced To Compensate Weather Delay In Taiwan  
User currently offlineJimyvr From , joined Dec 1969, posts, RR:
Posted (7 years 7 months 3 weeks 2 days 10 hours ago) and read 1989 times:

A judge in Taiwan has ruled that Japan Asia Airways have to compensate 53 passengers each for NT$7000 (USD200) due to heavy snowfall that paralyzed Tokyo in January 2006.

Passengers filed lawsuit because the airline left them alone at the airport without assistance, no food or water for 8hrs

One passenger claimed the airline didn't provide assistance, notify them update, using weather problem as excuse. The judge ruled JAA was supposed to offer meal and accommodations for the passengers.

JAA says will appeal the ruling.

4 replies: All unread, jump to last
 
User currently offlineCarpethead From Japan, joined Aug 2004, 2951 posts, RR: 3
Reply 1, posted (7 years 7 months 3 weeks 2 days 8 hours ago) and read 1958 times:

Then JAA should sue NAA for not being prepared for snow.

User currently offlineCchan From New Zealand, joined May 2003, 1759 posts, RR: 2
Reply 2, posted (7 years 7 months 3 weeks 2 days 7 hours ago) and read 1924 times:

It may be "bad service", I really doubt is it illegal for failing to provide food or water to stranded passengers? These guys can certainly buy food and water at the airport!

User currently offlineCX777Fan From Australia, joined Feb 2005, 294 posts, RR: 1
Reply 3, posted (7 years 7 months 3 weeks 2 days 6 hours ago) and read 1907 times:

To me it's bad PR for the airline to be appealing the decision. How much would it have cost them to give out some 1000yen vouchers for pax to get a bottle of water and a sandwich? How much more will it cost them to drag their reputation through the mud in a petty court appeal? They can't control the weather, but they can certainly do their best to get some repeat customers by a bit of positive PR by way of food and drink.

Many years ago I was booked on an evening China Southern flight from Hong Kong to Guilin. Guilin was fog bound and the ac couldn't take off to come to Hong Kong to pick up the waiting pax. China Southern first provided a meal voucher, then at about 9 or 10pm when it was obvious that the flight wouldn't go that night, all non-HK residents were sent to the Regal Airport Hotel for the night. Again, I can't help thinking the JAA were being astonishingly stingy in not so much as offering a cup of tea and a biscuit to stranded pax.


User currently offlineCarpethead From Japan, joined Aug 2004, 2951 posts, RR: 3
Reply 4, posted (7 years 7 months 3 weeks 2 days 5 hours ago) and read 1882 times:

Actually, because of the snow, nothing was getting into or out of NRT, thus they ran out of bottled water and food.
JL/EG could have handed out as much vouchers but nothing can be done if supplies are all gone.
Even if travelers had money, the buses and trains were moving either. So everybody was just stuck.

NAA learnt a big lesson that day.


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