CX777Fan From Australia, joined Feb 2005, 297 posts, RR: 1
Reply 3, posted (8 years 2 weeks 3 days 9 hours ago) and read 2034 times:
To me it's bad PR for the airline to be appealing the decision. How much would it have cost them to give out some 1000yen vouchers for pax to get a bottle of water and a sandwich? How much more will it cost them to drag their reputation through the mud in a petty court appeal? They can't control the weather, but they can certainly do their best to get some repeat customers by a bit of positive PR by way of food and drink.
Many years ago I was booked on an evening China Southern flight from Hong Kong to Guilin. Guilin was fog bound and the ac couldn't take off to come to Hong Kong to pick up the waiting pax. China Southern first provided a meal voucher, then at about 9 or 10pm when it was obvious that the flight wouldn't go that night, all non-HK residents were sent to the Regal Airport Hotel for the night. Again, I can't help thinking the JAA were being astonishingly stingy in not so much as offering a cup of tea and a biscuit to stranded pax.
Carpethead From Japan, joined Aug 2004, 2980 posts, RR: 3
Reply 4, posted (8 years 2 weeks 3 days 8 hours ago) and read 2009 times:
Actually, because of the snow, nothing was getting into or out of NRT, thus they ran out of bottled water and food.
JL/EG could have handed out as much vouchers but nothing can be done if supplies are all gone.
Even if travelers had money, the buses and trains were moving either. So everybody was just stuck.