Gigneil From United States of America, joined Nov 2002, 16347 posts, RR: 79 Posted (9 years 1 month 2 weeks 4 days 7 hours ago) and read 4840 times:
I'm a little frustrated because I've called the res center in India a couple hundred times and nobody can fix it.
United.com only asks you for a first and last name when you book. My MP account # has my first and middle name as well. As a result, the UA system doesn't believe I have any status and won't let me select an E+ seat or clear an upgrade for me for a flight tomorrow.
I always book through a travel agent for work, they always just use my first and last name, and I've never had this problem, but one time when they just forgot to put my MP number in the PNR a nice UA agent (in the United States) was able to force the PNR to accept my number even though they didn't match. The Indian res agents don't know how to do it, apparently.
Can anyone help me? I'm sure you're busy with the DEN problem but I think this is a quick fix.
Alternately, can anyone tell me a sure fire way to get an agent in the US that might be able to fix it?
Gigneil From United States of America, joined Nov 2002, 16347 posts, RR: 79
Reply 1, posted (9 years 1 month 2 weeks 4 days 7 hours ago) and read 4782 times:
I have no doubt.
But I also have no doubt there are a variety that go to work at an airport with no or few Denver flights and no stranded passengers that would have 5 minutes to take a look at a fellow forum member's problem and be nice enough to do so.
A gate agent at DCA, for example, won't be spending all of their day working on rebooking passengers for Denver.
FCAFLYBOY From United Kingdom, joined Nov 2006, 670 posts, RR: 0
Reply 3, posted (9 years 1 month 2 weeks 4 days 6 hours ago) and read 4736 times:
I don't work for UA but if I did, I would help!
I don't know if this will work wth US numbers, but
whenever I need to speak to someone in the UK, not India, I google the telephone number, and it USUALLY brings up a local tel number, UK Based.
NorthstarBoy From United States of America, joined Jun 2005, 1975 posts, RR: 1
Reply 5, posted (9 years 1 month 2 weeks 4 days 3 hours ago) and read 4523 times:
as for why this isn't an issue with your travel agency bookings, I can only guess that the name on your profile matches the name on your MP account, otherwise they'd get an error from the system and your MP number won't take. As for the issue at hand, a couple of ideas:
Want to avoid india? call international res, you won't get India. Most of the time International will be glad to help, even if the res is domestic, if they ask you why you called them and not domestic, just explain that you're trying to avoid india, they seem to understand that sentiment.
When you make reservations online, have you tried putting both your first and middle name in the box designated for your first name? like firstname space middle name.
Finally, unless you have a hypenanted first name like John-Paul or whatnot, try calling the UA milleage plus service center and have them take your middle name off the account. they should be able to do that and it might eliminate alot of headaches when it comes to trying to get the system to recognize your status and let you select economy plus seats online.
Yes, I'd like to see airbus go under so Boeing can have their customers!
Raventom From United Kingdom, joined Apr 2006, 269 posts, RR: 0
Reply 11, posted (9 years 1 month 2 weeks 3 days 8 hours ago) and read 3564 times:
Quoting United777atGU (Reply 6): I swear I would if I could but I'm ramp for United, not CS (not to mention I'm on vacation in HKG right now until tomorrow morning--Sunday morning for us). I'm sorry buddy...
HAMAD From United Arab Emirates, joined Apr 2000, 1162 posts, RR: 7
Reply 12, posted (9 years 1 month 2 weeks 3 days 4 hours ago) and read 3054 times:
i have an upcoming travel too, portion of my trip is domestic, now i tried a trick, i called the premeir dedicated reservation line three times, and whenever i get transfered to domestic reservation, it didnt work. finally, i didnt put my information, i just said "Agent" then "international" and i was able to talk to someone. my advise is call international and tell them that you have been transfered to them, because : 1- either you couldnt understand the accent, or 2- it just transfered you there. they were very nice.
Boston92 From United States of America, joined Aug 2006, 3390 posts, RR: 6
Reply 13, posted (9 years 1 month 2 weeks 3 days 4 hours ago) and read 3021 times:
Call up the MP line and ask them for the premier number, there will still be a long hold time, but you will get through; last night it took me about 20 min to get through to get this exact problem fixed.
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
Halls120 From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 1 month 2 weeks 3 days 3 hours ago) and read 2998 times:
Quoting ORD2PHL (Reply 12): Depending on your status, which I assume you have since you're looking for E+ it's been my experience lately that the Premier Exec # is generally answered by someone in the USA.
That is correct, in my experience. Or if that has been outsourced, those CSR's are far more competent that the normal CSR you get.