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I Need Help From A United Agent  
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Posted (7 years 9 months 3 days 5 hours ago) and read 4164 times:

I'm a little frustrated because I've called the res center in India a couple hundred times and nobody can fix it.

United.com only asks you for a first and last name when you book. My MP account # has my first and middle name as well. As a result, the UA system doesn't believe I have any status and won't let me select an E+ seat or clear an upgrade for me for a flight tomorrow.

I always book through a travel agent for work, they always just use my first and last name, and I've never had this problem, but one time when they just forgot to put my MP number in the PNR a nice UA agent (in the United States) was able to force the PNR to accept my number even though they didn't match. The Indian res agents don't know how to do it, apparently.

Can anyone help me? I'm sure you're busy with the DEN problem but I think this is a quick fix.

Alternately, can anyone tell me a sure fire way to get an agent in the US that might be able to fix it?

Thx.
NS

17 replies: All unread, jump to last
 
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 1, posted (7 years 9 months 3 days 5 hours ago) and read 4106 times:

I have no doubt.

But I also have no doubt there are a variety that go to work at an airport with no or few Denver flights and no stranded passengers that would have 5 minutes to take a look at a fellow forum member's problem and be nice enough to do so.

A gate agent at DCA, for example, won't be spending all of their day working on rebooking passengers for Denver.

Thanks for your insight, however.

NS

[Edited 2006-12-23 00:05:21]

User currently offlineFriendlySkies From United States of America, joined Aug 2004, 4106 posts, RR: 5
Reply 2, posted (7 years 9 months 3 days 5 hours ago) and read 4075 times:

I doubt you're going to find an agent roaming the forums who can fix this (since they have to at work). Your best bet would be to arrive early and talk to an agent at the airport.

User currently offlineFCAFLYBOY From United Kingdom, joined Nov 2006, 596 posts, RR: 0
Reply 3, posted (7 years 9 months 3 days 4 hours ago) and read 4060 times:

I don't work for UA but if I did, I would help!
I don't know if this will work wth US numbers, but
whenever I need to speak to someone in the UK, not India, I google the telephone number, and it USUALLY brings up a local tel number, UK Based.

Might be worth a go?


User currently offlineUnited777atGU From United States of America, joined Oct 2006, 183 posts, RR: 1
Reply 4, posted (7 years 9 months 3 days 3 hours ago) and read 3944 times:

I swear I would if I could but I'm ramp for United, not CS (not to mention I'm on vacation in HKG right now until tomorrow morning--Sunday morning for us). I'm sorry buddy...


Speechless
User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1832 posts, RR: 0
Reply 5, posted (7 years 9 months 3 days 1 hour ago) and read 3847 times:
Support Airliners.net - become a First Class Member!

as for why this isn't an issue with your travel agency bookings, I can only guess that the name on your profile matches the name on your MP account, otherwise they'd get an error from the system and your MP number won't take. As for the issue at hand, a couple of ideas:

Want to avoid india? call international res, you won't get India. Most of the time International will be glad to help, even if the res is domestic, if they ask you why you called them and not domestic, just explain that you're trying to avoid india, they seem to understand that sentiment.

When you make reservations online, have you tried putting both your first and middle name in the box designated for your first name? like firstname space middle name.

Finally, unless you have a hypenanted first name like John-Paul or whatnot, try calling the UA milleage plus service center and have them take your middle name off the account. they should be able to do that and it might eliminate alot of headaches when it comes to trying to get the system to recognize your status and let you select economy plus seats online.



Why are people so against low yields?! If lower yields means more people can travel abroad, i'm all for it
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 6, posted (7 years 9 months 2 days 18 hours ago) and read 3664 times:

Thanks for all the friendly replies. I am going to get there way early tomorrow and hope someone can help.

For whatever reason the travel agency booings can put through whatever they want... my usual agent is amex but orbitz is the same way.

When you call the MP service desk... they want you to write in a letter to change your name. A little frustrating, but I may do that.

Thx again and I hope all the UA folks are doing OK during what have to be hectic times at work.

NS


User currently offlineZvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 7, posted (7 years 9 months 2 days 18 hours ago) and read 3643 times:

You could phone a Red Carpet Club outside the US. I don't think they would have a DEN crisis now.

User currently offlineHiflyer From United States of America, joined Nov 2004, 2172 posts, RR: 3
Reply 8, posted (7 years 9 months 2 days 15 hours ago) and read 3556 times:

If you are going to continue to book with a different name than on your mp account then change your mp account. You have to go to MP...do not go to the airport as they cannot change MP account info.

User currently offlineUnitedTristar From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 9 months 2 days 14 hours ago) and read 3511 times:

Try calling MPI. They can remove the middle name from your account and you can pin that to your record then.

-m

 airplane 


User currently offlineORD2PHL From United States of America, joined Oct 2003, 313 posts, RR: 0
Reply 10, posted (7 years 9 months 2 days 7 hours ago) and read 2990 times:

Depending on your status, which I assume you have since you're looking for E+ it's been my experience lately that the Premier Exec # is generally answered by someone in the USA.

Other than that I thought you could add in your MP # during the check-in process online.

ORD2PHL


User currently offlineRaventom From United Kingdom, joined Apr 2006, 269 posts, RR: 0
Reply 11, posted (7 years 9 months 2 days 6 hours ago) and read 2888 times:

Quoting United777atGU (Reply 6):
I swear I would if I could but I'm ramp for United, not CS (not to mention I'm on vacation in HKG right now until tomorrow morning--Sunday morning for us). I'm sorry buddy...

Cool, whereabouts are you?



I love the smell of burnt kerosene!!!!!!!!!!!!
User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1160 posts, RR: 7
Reply 12, posted (7 years 9 months 2 days 2 hours ago) and read 2378 times:

i have an upcoming travel too, portion of my trip is domestic, now i tried a trick, i called the premeir dedicated reservation line three times, and whenever i get transfered to domestic reservation, it didnt work. finally, i didnt put my information, i just said "Agent" then "international" and i was able to talk to someone. my advise is call international and tell them that you have been transfered to them, because : 1- either you couldnt understand the accent, or 2- it just transfered you there. they were very nice.


PHX - i miss spotting
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 13, posted (7 years 9 months 2 days 2 hours ago) and read 2345 times:

Call up the MP line and ask them for the premier number, there will still be a long hold time, but you will get through; last night it took me about 20 min to get through to get this exact problem fixed.


"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 9 months 2 days 1 hour ago) and read 2322 times:

Quoting ORD2PHL (Reply 12):
Depending on your status, which I assume you have since you're looking for E+ it's been my experience lately that the Premier Exec # is generally answered by someone in the USA.

That is correct, in my experience. Or if that has been outsourced, those CSR's are far more competent that the normal CSR you get.


User currently offlineJimyvr From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 9 months 1 day 21 hours ago) and read 2228 times:

Quoting NorthstarBoy (Reply 7):
Want to avoid india?

Please, they outsourced everything except few includes the travel agent desk.

Last time I called bmi and Delta, oh my gosh were they nice but really not sure what they're doing.

If name on Mileage Plus does not match, even if it's initial or the middle name, it'll be turned down.


User currently offlineUnited777atGU From United States of America, joined Oct 2006, 183 posts, RR: 1
Reply 16, posted (7 years 9 months 1 day 21 hours ago) and read 2217 times:

"if they ask you why you called them and not domestic, just explain that you're trying to avoid india, they seem to understand that sentiment."
That was great!

Raventom: I was on HK Island, in the Renaissance Harbour View Hotel.... Something told me I should have announced my coming...maybe I would have been able to meet someone on a.net...



Speechless
User currently offlineRaventom From United Kingdom, joined Apr 2006, 269 posts, RR: 0
Reply 17, posted (7 years 9 months 1 day 2 hours ago) and read 2106 times:

Quoting United777atGU (Reply 16):

Nice hotel. I was in Hong Kong last week on a 3 day trip. Imagine a massive meet of a.netters in HKG whilst the Asian Aerospace Exhibition is on.



I love the smell of burnt kerosene!!!!!!!!!!!!
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