Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
AA,CO,DL,US,UA,B6,WN Outsource  
User currently offlineBobnwa From United States of America, joined Dec 2000, 6465 posts, RR: 9
Posted (7 years 8 months 1 day 6 hours ago) and read 6313 times:

How many stations do AA,CO,DL,US,B6, and WN outsource(non mainline)? Is Northwest way out of the norm in doing this?

40 replies: All unread, showing first 25:
 
User currently offlineN766UA From United States of America, joined Jul 1999, 8232 posts, RR: 23
Reply 1, posted (7 years 8 months 1 day 5 hours ago) and read 6250 times:

Be more specific. Do you mean ramp? Gates? Catering?


This Website Censors Me
User currently offlineBobnwa From United States of America, joined Dec 2000, 6465 posts, RR: 9
Reply 2, posted (7 years 8 months 1 day 4 hours ago) and read 6140 times:

Quoting N766UA (Reply 1):
Be more specific. Do you mean ramp? Gates? Catering?

Ramp, gates and ticket counters. Most catering is outsourced for all airlines in the U.S.


User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7538 posts, RR: 8
Reply 3, posted (7 years 8 months 1 day 4 hours ago) and read 6131 times:

NW has the fewest outsourced of the legacy carriers, however none of WN is outsourced. AA at a lot of stations has their people at the ticket/gates but not on the ground.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineSLCUT2777 From United States of America, joined Dec 2005, 4050 posts, RR: 11
Reply 4, posted (7 years 8 months 1 day 4 hours ago) and read 6118 times:

Quoting Bobnwa (Reply 2):
Ramp, gates and ticket counters.

DL has AC handle virtually all of their gate and ramp operations at Canadian stations they serve: YVR, YYC, YEG etc...



DELTA Air Lines; The Only Way To Fly from Salt Lake City; Let the Western Heritage always be with Delta!
User currently offlineWMUPilot From United States of America, joined Jan 2003, 1473 posts, RR: 12
Reply 5, posted (7 years 8 months 1 day 4 hours ago) and read 6087 times:

The only thing that B6 outsources is our ramp operations at a select few airports and cleaning of our aircraft. Everything else is done in house.


JetBlue - Bringing humanity back to air travel
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 6, posted (7 years 8 months 1 day 4 hours ago) and read 6080 times:

Quoting Burnsie28 (Reply 3):
NW has the fewest outsourced of the legacy carriers

I don't really think you're correct on this one. IIRC, NW recently outsourced all of the ground operations all at of their airports in the US except for their 40 busiest stations.


User currently offlineFXramper From United States of America, joined Dec 2005, 7263 posts, RR: 85
Reply 7, posted (7 years 8 months 1 day 4 hours ago) and read 6080 times:
Support Airliners.net - become a First Class Member!

I think DL and B6 at AUS are outsourced to Integrated or Trajen.  confused 

User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 8 months 23 hours ago) and read 5850 times:

United has many stations that are served only by United Express contract airlines.....no mainline flights. At those stations, the ramp and counter are contracted, too. United mainline ramp and counter handle some Express flights at some stations. I believe in some smaller stations where there are more Express flights than mainline flights, contractors do the ramp and counter. Colorado Springs comes to mind. United recently tried to contract a few stations, but wasn't happy with the bids/quality of the bids so the work stayed in house.

User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7538 posts, RR: 8
Reply 9, posted (7 years 8 months 22 hours ago) and read 5720 times:

Quoting SLCUT2777 (Reply 4):
DL has AC handle virtually all of their gate and ramp operations at Canadian stations they serve: YVR, YYC, YEG etc...

NW stations are NW mainline employees except the airlink stations and YVR.

Quoting Cory6188 (Reply 6):
I don't really think you're correct on this one. IIRC, NW recently outsourced all of the ground operations all at of their airports in the US except for their 40 busiest stations.

69 cities, with a lot of them going to Pinnacle and Mesaba, many stations have the old NW mainline employees.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 10, posted (7 years 8 months 22 hours ago) and read 5681 times:

Most CO stations are CO people (i.e. gate agents/ticket agents/ops). One I can think of that isn't is ONT. I believe DL does our gate handling. Also, with the exception of hubs, most of our ground handling (ramp, baggage, etc.) is done by other carriers or other local companies.

With regards to catering, CO uses its own company (Chelsea Catering) at its hubs (EWR, CLE and IAH) and a few non hub cities (HNL, LAX and DEN). For our other cities we use companies like Gate Gourmet and LSG Sky Chefs.

I believe CO is the only US airline to own its own catering company, which in turn, keeps meal costs lower and why we serve food (up to individual interpretation) onboard, free of charge.



You can't cure stupid
User currently offlineChris133 From United States of America, joined Oct 2005, 303 posts, RR: 0
Reply 11, posted (7 years 8 months 21 hours ago) and read 5659 times:

Quoting Bobnwa (Thread starter):
How many stations do AA,CO,DL,US,B6, and WN outsource(non mainline)?

WN doesn't have any non-mainline operations. The only thing that WN outsources is some of its heaviest AC maintenance and its day to day aircraft cleaning (please note that heavy cleaning is done internally).


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 12, posted (7 years 8 months 21 hours ago) and read 5626 times:

Quoting Bobnwa (Reply 2):
Ramp, gates and ticket counters. Most catering is outsourced for all airlines in the U.S.

Except, as EWRCabincrew mentioned, CO who has Chelsea under their wing, so to speak. Anyone know the history of this arrangement, just out of curiosity?

Although, AFAIK, WN doesn't cater food, it was my understanding that all of their provisioning (beverages, nuts, etc) was handled in house.

Quoting EWRCabincrew (Reply 10):
Most CO stations are CO people (i.e. gate agents/ticket agents/ops). One I can think of that isn't is ONT. I believe DL does our gate handling

ONT is the only one that comes to mind for me, as well. You are correct that Delta does all of the handling as far as I've been able to tell [Check in, gate, and ground] For what it's worth, I beleive they also did the handling for NW @ ONT before they pulled out.

About half the time I fly out of LAX the person who tags my bag isn't wearing a CO uniform, so I'm not sure what the deal with that is...but there is a noticeable difference in the proficency/efficiancy between those in CO uniform and those in Company X uniform.

NW does (did?) the handling for CO at FWA, but that doesn't really count since, AFAIK, FWA only sees CommutAir Beech 1900Ds d/b/a Continental Connection.

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 13, posted (7 years 8 months 20 hours ago) and read 5554 times:

What about CO at ABQ? I know for many years, all ticket/ramp/gate ops were handled by HP. Did CO eventual put it's own people there, or did another airline take over?

User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 14, posted (7 years 8 months 19 hours ago) and read 5419 times:

Quoting Burnsie28 (Reply 3):
AA at a lot of stations has their people at the ticket/gates but not on the ground

American Eagle outsources check-in to Continental Express at HPN.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 15, posted (7 years 8 months 19 hours ago) and read 5403 times:

Quoting Travatl (Reply 13):
What about CO at ABQ? I know for many years, all ticket/ramp/gate ops were handled by HP. Did CO eventual put it's own people there, or did another airline take over?

Our marketing agreement with HP ended a while back and CO brought back its employees to those stations. ABQ included. Delta Field Services does do some handling, although to what extent I am not sure.



You can't cure stupid
User currently offlineFunflyer From United States of America, joined Aug 2003, 866 posts, RR: 0
Reply 16, posted (7 years 8 months 19 hours ago) and read 5398 times:

NW Outsource's at MHT.



Now how do they save money doing this?



Who cares about status?
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7538 posts, RR: 8
Reply 17, posted (7 years 8 months 18 hours ago) and read 5361 times:

CO outsources at COS to US Airways.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineAA787823 From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 8 months 18 hours ago) and read 5356 times:

AA has outsourced most small stations for the ramp operations, some stations are handled by Eagle in customer service. All overnight cleaning for the most part is outsourced. AA is also considering contracting out its HR department.

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 19, posted (7 years 8 months 18 hours ago) and read 5318 times:

Quoting AA787823 (Reply 18):
AA is also considering contracting out its HR department.

...because God knows, HR needs to be more out-of-touch with reality.

(Ok, I don't know how it is at AA, but at my last gig [university], the HR people had some strange ideas...Current gig has no HR department)

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineRedTailDTW From United States of America, joined Oct 2006, 754 posts, RR: 3
Reply 20, posted (7 years 8 months 18 hours ago) and read 5311 times:

US Airways/America West does services for CO at TUS.


Northwest Airlines. Now you're flying smart! (RIP 1926-2009)
User currently offlineCubsrule From United States of America, joined May 2004, 22923 posts, RR: 20
Reply 21, posted (7 years 8 months 18 hours ago) and read 5263 times:

Quoting Burnsie28 (Reply 9):
69 cities, with a lot of them going to Pinnacle and Mesaba, many stations have the old NW mainline employees.

And good heavens, some of those stations are bad, bad, bad. I've had some 50 minute DC-9 turns. Just unacceptable, and it never happened before they outsourced.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3905 posts, RR: 27
Reply 22, posted (7 years 8 months 8 hours ago) and read 4757 times:

Because before they were outsourced they had a large amount of folks working at the station. Airlink stations usually have only about 5 employees to work the gate, counter and ramp all at the same time. It's hard to turn a DC9 with 2 people throwing bags etc...


AZJ


User currently offlineWidget1580 From United States of America, joined Jul 2004, 345 posts, RR: 14
Reply 23, posted (7 years 8 months 8 hours ago) and read 4683 times:

Just recently ZW replaced NW ops at SBN, they do UA as well. OH handles DL Connection flights as well as CO and Allegiant.


-Travis



KLM | Journeys of Inspiration
User currently offlineAzncsa4qf744er From United States of America, joined Oct 2003, 690 posts, RR: 0
Reply 24, posted (7 years 8 months 7 hours ago) and read 4434 times:

Quoting Bicoastal (Reply 8):
I believe in some smaller stations where there are more Express flights than mainline flights, contractors do the ramp and counter. Colorado Springs comes to mind. United recently tried to contract a few stations

COS is a SkyWest Airlines, Inc. station. (Everything is inhouse except for De-icing)

United contract other express carriers (mostly SkyWest Airlines, Inc, or Air Wisconsin) at smaller station. PSP seasonally gets mainline service (there is more but can’t think of any). Any station that UA have actual mainline service they will have their own staffing. With the exception of Canada, I believe Delta Global does the contract and Air Canada. Internationally, the only station with it’s own staffing (Check-in and Gate) are LHR, NRT, GRU, and MEX. All other station are contracted out to third party. (Europe is ground handles by LH)

Quoting AA787823 (Reply 18):
AA has outsourced most small stations for the ramp operations,

American out of ONT are outsourced too.

Qantas is ground handles by Hallmark-Aviation Services at LAX and SFO. In JFK it’s BA and I believe BA does it too in YVR.

Virgin Atlantic (incl EWR), EVA AIR, Korean Air (SFO), Philippines Airlines (SFO), Singapore Airlines, All Nippon Airways, Air New Zealand, THAI, and Cathay Pacific (JFK-BA) are ground handled by Hallmark-Aviation Services out of LAX, SFO. They also do ground handling at LAX and other airports for domestic carriers as well. AirTran (LAX and LAS), Sprit Airlines (LAX), Sun Country (LAX and SAN), Aloha (SNA, RNO, SMF, OAK, and SAN), Mexicana (OAK, SMF, SFO, and SJC).


25 Cubsrule : I don't know. The station where I've had the most problems (CLT) is fairly large for an outsourced station, about 40 weekly mainline flights and 15 w
26 Azjubilee : My point Cubs, is that the contractor stations are going to staff FAR less than the old NWA stations did. When we arrived at mainline stations, there
27 Bicoastal : Expect to see more contracting in the future. Contracts are a lot cheaper for companies than in house employees. Companies can shed costs for workmans
28 Azjubilee : With proper training an outsourced station will be just as good, if not better than the stations they're replacing. Though I will not miss some of the
29 Bobnwa : I would be interested in your list of both the good and the bad. I'll bet if a survey was taken, your list would not be far off.
30 Azjubilee : Bob - my comment was from a Mesaba employee perspective. Many NWA stations had complete disdain for Mesaba employees for the longest time. Then, when
31 Cubsrule : I would generally agree with you, but the stations I've had problems (again, mainly talking about CLT) are places where NW staffing was pretty thin a
32 Lite : Are handling agents in the USA really awful? In Europe it is the norm now at non-hub airports, and has been for quite some time, for airlines to only
33 Bicoastal : Low pay, high turnover, inadequate or no retirement/health benefits and especially no travel benefits contribute to a less than enthusiastic workforc
34 ERAUgrad02 : US contacrts its ramp here in ILM by a company called Jetstream. This started 2 years ago...Before then i have never heard of this company. Has anyone
35 CALMSP : at the current moment we outsoure: ATO functions at: ONT/TUS/OGG/COS/SRQ RAMP: ANC/SEA/PDX/SMF/OAK/SJC/ONT/SAN/ABQ/COS/MCO/TPA/CLT/DTW/BHM/PNS/BDL/OGG
36 Cory6188 : And, believe it or not, HNL as well. CO's agents there are all outsourced except for a group of management employees.
37 CALMSP : actually they are CO MIC employees.
38 Antoniemey : BNA
39 Cory6188 : Hmmm...I didn't realize that. Thanks for the clarification.
40 Lite : This is exactly the same case in Europe, yet it has not stopped the formation of huge international, pan-European handling agents from establishing a
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
UA,CO, DL, US Flights From AMS Full? posted Tue Mar 1 2005 17:24:32 by Junior1970
Will AA,CO,DL Ever Buy The 747? posted Thu Nov 17 2005 04:53:35 by Garri767
Why No CO, DL, US @ Heathrow posted Sat Apr 17 2004 21:54:25 by M&m
AA, CO, DL-pilots Need Social Welfare? posted Mon Aug 4 2003 18:04:10 by Stefandotde
AA/UA/US/CO/DL At LHR posted Fri May 20 2005 21:33:23 by Junior1970
B6, HP, AA, UA, CO, DL In NYC-CA Game posted Tue Mar 16 2004 21:37:49 by Jetbluefan1
How Long Before US UA DL HP WN Etc Retire The 732? posted Sun Dec 3 2000 23:24:17 by TWA902fly
DL Over UA AA CO TW At ANC posted Thu Nov 2 2000 01:05:38 by TWA902fly
DL/AA Or DL/CO Merger posted Sat Nov 18 2006 02:42:12 by 1337Delta764
US Majors FA Uniforms (AA/CO) posted Fri Sep 15 2006 14:39:54 by PRAirbus