Bicoastal From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 1 month 2 weeks 1 day 1 hour ago) and read 6697 times:
United has many stations that are served only by United Express contract airlines.....no mainline flights. At those stations, the ramp and counter are contracted, too. United mainline ramp and counter handle some Express flights at some stations. I believe in some smaller stations where there are more Express flights than mainline flights, contractors do the ramp and counter. Colorado Springs comes to mind. United recently tried to contract a few stations, but wasn't happy with the bids/quality of the bids so the work stayed in house.
Burnsie28 From United States of America, joined Aug 2004, 7871 posts, RR: 8
Reply 9, posted (9 years 1 month 2 weeks 1 day ago) and read 6567 times:
Quoting SLCUT2777 (Reply 4): DL has AC handle virtually all of their gate and ramp operations at Canadian stations they serve: YVR, YYC, YEG etc...
NW stations are NW mainline employees except the airlink stations and YVR.
Quoting Cory6188 (Reply 6): I don't really think you're correct on this one. IIRC, NW recently outsourced all of the ground operations all at of their airports in the US except for their 40 busiest stations.
69 cities, with a lot of them going to Pinnacle and Mesaba, many stations have the old NW mainline employees.
EWRCabincrew From United States of America, joined May 2006, 5535 posts, RR: 54
Reply 10, posted (9 years 1 month 2 weeks 1 day ago) and read 6528 times:
Most CO stations are CO people (i.e. gate agents/ticket agents/ops). One I can think of that isn't is ONT. I believe DL does our gate handling. Also, with the exception of hubs, most of our ground handling (ramp, baggage, etc.) is done by other carriers or other local companies.
With regards to catering, CO uses its own company (Chelsea Catering) at its hubs (EWR, CLE and IAH) and a few non hub cities (HNL, LAX and DEN). For our other cities we use companies like Gate Gourmet and LSG Sky Chefs.
I believe CO is the only US airline to own its own catering company, which in turn, keeps meal costs lower and why we serve food (up to individual interpretation) onboard, free of charge.
Chris133 From United States of America, joined Oct 2005, 303 posts, RR: 0
Reply 11, posted (9 years 1 month 2 weeks 1 day ago) and read 6506 times:
Quoting Bobnwa (Thread starter): How many stations do AA,CO,DL,US,B6, and WN outsource(non mainline)?
WN doesn't have any non-mainline operations. The only thing that WN outsources is some of its heaviest AC maintenance and its day to day aircraft cleaning (please note that heavy cleaning is done internally).
Lincoln From United States of America, joined Nov 2004, 3887 posts, RR: 7
Reply 12, posted (9 years 1 month 2 weeks 23 hours ago) and read 6473 times:
Quoting Bobnwa (Reply 2): Ramp, gates and ticket counters. Most catering is outsourced for all airlines in the U.S.
Except, as EWRCabincrew mentioned, CO who has Chelsea under their wing, so to speak. Anyone know the history of this arrangement, just out of curiosity?
Although, AFAIK, WN doesn't cater food, it was my understanding that all of their provisioning (beverages, nuts, etc) was handled in house.
Quoting EWRCabincrew (Reply 10): Most CO stations are CO people (i.e. gate agents/ticket agents/ops). One I can think of that isn't is ONT. I believe DL does our gate handling
ONT is the only one that comes to mind for me, as well. You are correct that Delta does all of the handling as far as I've been able to tell [Check in, gate, and ground] For what it's worth, I beleive they also did the handling for NW @ ONT before they pulled out.
About half the time I fly out of LAX the person who tags my bag isn't wearing a CO uniform, so I'm not sure what the deal with that is...but there is a noticeable difference in the proficency/efficiancy between those in CO uniform and those in Company X uniform.
NW does (did?) the handling for CO at FWA, but that doesn't really count since, AFAIK, FWA only sees CommutAir Beech 1900Ds d/b/a Continental Connection.
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
AA787823 From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 1 month 2 weeks 20 hours ago) and read 6203 times:
AA has outsourced most small stations for the ramp operations, some stations are handled by Eagle in customer service. All overnight cleaning for the most part is outsourced. AA is also considering contracting out its HR department.
Azjubilee From United States of America, joined Apr 2000, 4321 posts, RR: 25
Reply 22, posted (9 years 1 month 2 weeks 10 hours ago) and read 5604 times:
Because before they were outsourced they had a large amount of folks working at the station. Airlink stations usually have only about 5 employees to work the gate, counter and ramp all at the same time. It's hard to turn a DC9 with 2 people throwing bags etc...
Azncsa4qf744er From United States of America, joined Oct 2003, 706 posts, RR: 0
Reply 24, posted (9 years 1 month 2 weeks 9 hours ago) and read 5281 times:
Quoting Bicoastal (Reply 8): I believe in some smaller stations where there are more Express flights than mainline flights, contractors do the ramp and counter. Colorado Springs comes to mind. United recently tried to contract a few stations
COS is a SkyWest Airlines, Inc. station. (Everything is inhouse except for De-icing)
United contract other express carriers (mostly SkyWest Airlines, Inc, or Air Wisconsin) at smaller station. PSP seasonally gets mainline service (there is more but can’t think of any). Any station that UA have actual mainline service they will have their own staffing. With the exception of Canada, I believe Delta Global does the contract and Air Canada. Internationally, the only station with it’s own staffing (Check-in and Gate) are LHR, NRT, GRU, and MEX. All other station are contracted out to third party. (Europe is ground handles by LH)
Quoting AA787823 (Reply 18): AA has outsourced most small stations for the ramp operations,
American out of ONT are outsourced too.
Qantas is ground handles by Hallmark-Aviation Services at LAX and SFO. In JFK it’s BA and I believe BA does it too in YVR.
Virgin Atlantic (incl EWR), EVA AIR, Korean Air (SFO), Philippines Airlines (SFO), Singapore Airlines, All Nippon Airways, Air New Zealand, THAI, and Cathay Pacific (JFK-BA) are ground handled by Hallmark-Aviation Services out of LAX, SFO. They also do ground handling at LAX and other airports for domestic carriers as well. AirTran (LAX and LAS), Sprit Airlines (LAX), Sun Country (LAX and SAN), Aloha (SNA, RNO, SMF, OAK, and SAN), Mexicana (OAK, SMF, SFO, and SJC).
: I don't know. The station where I've had the most problems (CLT) is fairly large for an outsourced station, about 40 weekly mainline flights and 15 w
: My point Cubs, is that the contractor stations are going to staff FAR less than the old NWA stations did. When we arrived at mainline stations, there
: Expect to see more contracting in the future. Contracts are a lot cheaper for companies than in house employees. Companies can shed costs for workmans
: With proper training an outsourced station will be just as good, if not better than the stations they're replacing. Though I will not miss some of the
: I would be interested in your list of both the good and the bad. I'll bet if a survey was taken, your list would not be far off.
: Bob - my comment was from a Mesaba employee perspective. Many NWA stations had complete disdain for Mesaba employees for the longest time. Then, when
: I would generally agree with you, but the stations I've had problems (again, mainly talking about CLT) are places where NW staffing was pretty thin a
: Are handling agents in the USA really awful? In Europe it is the norm now at non-hub airports, and has been for quite some time, for airlines to only
: Low pay, high turnover, inadequate or no retirement/health benefits and especially no travel benefits contribute to a less than enthusiastic workforc
: US contacrts its ramp here in ILM by a company called Jetstream. This started 2 years ago...Before then i have never heard of this company. Has anyone
: at the current moment we outsoure: ATO functions at: ONT/TUS/OGG/COS/SRQ RAMP: ANC/SEA/PDX/SMF/OAK/SJC/ONT/SAN/ABQ/COS/MCO/TPA/CLT/DTW/BHM/PNS/BDL/OGG
: And, believe it or not, HNL as well. CO's agents there are all outsourced except for a group of management employees.