Flavio340 From United States of America, joined Oct 2005, 180 posts, RR: 0 Posted (8 years 3 months 1 week 4 days 18 hours ago) and read 2548 times:
As my subject asks what is next on the plate for United, with their new route authority for China (congratulations), the addition of non-stop San Francisco to Taipei, and Dulles to Rome. United is in the process of redoing there First and Business class (due this year) and Economy (I think). What are their possible next moves? I think that they could (1) make a better bid for Delta, (2) merge with Continental (I find more problems with these two though), (3) place a plane order, (4) Start a cargo only operation, and (5) do nothing. On a side note it seems to me that United is trying model themselves after their German counterpart Lufthansa. Besides the alliance the two airlines try (opinion) to run their outward operation in similar manner and have very similar services offered. Not to mention the United’s use of LSG, Technik and other Lufthansa products.
United777atGU From United States of America, joined Oct 2006, 183 posts, RR: 1
Reply 1, posted (8 years 3 months 1 week 4 days 16 hours ago) and read 2463 times:
Quoting Flavio340 (Thread starter): United is in the process of redoing there First and Business class (due this year) and Economy (I think).
First and Business, yes, but Economy no, unfortunately. People keep forgetting the new cash cow (at least in my opinion), KWI. What's next? Tilton will still pursue CO like a dog chasing a cat. As for making a bid for Delta: they would have to deal with BK-related issues with Delta vs. nicely-bundled CO. To UA, DL and CO offer the same thing: access to the South (DL more so, IMHO, than CO), intense European coverage, and of course, Latin and South America. CO is a better choice, but enough about the mergers because nothing is happening. Plane orders are supposed to come in 2008, but Tilton is stupid on that one because he needs to reserve some delivery slots and in 2008, he'll only get slots around 2014. That's way too long from now. Planes will be old (the first 777s will be turning 20, 767s will be on their death bed, and I'll be DAMNED if I have to work on a 744 until 2014 with inop cargo systems. Hell no. I'll make a personal visit to his desk for that one) Summer 2007, I say, should be the latest--THE LATEST--for a fleet renewal. We are really focusing on our cargo operations nowadays, so if we did go in the direction of restarting United Cargo division, I wouldn't be suprised. Believe me, we will be doing something. I'm so anxious to know and for it to happen, a day seems like a thousand years to me.
Personally, I think that UA should change the way it looks at its economy class. I firmly believe that if they invested even a little bit into the Y, and do something about the inconsistencies in onboard and customer service--the reason for which the Disney exec was hired--we could take CO's place as #1 in service. With respect to Y, DL and now CO are adding AVOD. JB have DirecTV. We've seen that live programming doesn't matter as much to customers as pricing; however, the competition is starting to add these enjoyable amenities that will woo customers to them and not us--especially when pricing is nearly the same for the desired flight. Furthermore, I'm sick of hearing about bad experiences on UA because that's not what we represent. Granted, some people exaggerate, demand way too much, are spoiled rotten, and are just plain ungrateful / unappreciative. Nonetheless, UA must deliver consistent service day in and day out in order to remain a competitor. As an employee, I see "naughty" employees all the time. It bothers me a lot, but look at what they've endured. The #1A reason, (I would bet on it) that employees don't deliver consistent service is that they've lost so much. The #1B reason is the bonuses that our top management have received. That's another thread, I'll move on now before steam bursts from the ears. The #2 reason: no manpower, i.e. being overworked. Those three reasons would make any normal person say "F&%# it." I understand from a customer's perspective as well, and I agree on the following: it doesn't matter what problems we face, we must provide excellent service--EVERY time. We are to leave problems at home, to leave the job issues at the break room and the table, and to serve the best way we know and are trained how. I think I've written enough, although I haven't finished, but you all are smart and get where I'm going with all this--
Managment: (Where do I begin...) Get your ____-ing act together.
Employees: Customers first
Customers: Do unto others as you would do unto yourself.