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Big AA News Out Of ORD; DFW  
User currently offlineAA@DFW From United States of America, joined Sep 2000, 397 posts, RR: 1
Posted (13 years 8 months 2 weeks 2 hours ago) and read 2333 times:

American has had a busy news day as some major developments have occurred or been completed:

1) Today American Eagle completed its transition to an "All Jet" carrier at O'Hare -- that means that all 163 daily departures will use the Embrear 135 or 145 jet.

2) This saturday American Eagle will open its brand-new 13 gate satellite terminal at D/FW. It is a beautiful new facility and worth a look at if you're in the D/FW area. You can access the terminal by going to the shuttle station at Terminal A, lower level, Gate 1

3) American has announced an expansion of its new "Roving Agent" program. If you have not heard about this program, let me tell you. It was started at SJC this summer and is being expanded to over 25 airports because of its major success. The "Roving Agent" program involves AA agents who walk throughout the terminal area with a wireless hand-held device which allows them to check-in passengers without them even having to approach the gate area. This means that agents can be at security or even at the coffee stand and check in a passenger! The hand-held machine prints off barcode stickers which are placed on the passengers' ticket jacket. Agents can also provide connecting gate information and departure/arrival times. The program has been a major success among passengers and employees.

6 replies: All unread, jump to last
 
User currently offlineImkeww From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 8 months 2 weeks ago) and read 2181 times:

United started its own "Roving Agent" program several years ago -- they are called "Mobile Chariots", and instead of having an agent walk around with a handheld, UA deploys an agent with a check-in cart at all of its hubs (SFO, LAX, DEN, ORD, IAD) currently.

User currently offlineDCA-ROCguy From United States of America, joined Apr 2000, 4487 posts, RR: 33
Reply 2, posted (13 years 8 months 2 weeks ago) and read 2174 times:

As an occasional passenger through AA's JFK feeder hub, I'll be very glad when that hub goes all-jet too! I get the impression that AA has built up jets at ORD, put its largest ATR turboprops at MIA, and is dumping the Saabs at JFK.

Jim


User currently offlineAA@DFW From United States of America, joined Sep 2000, 397 posts, RR: 1
Reply 3, posted (13 years 8 months 1 week 6 days 21 hours ago) and read 2108 times:

In United's "Roving Agent" program, do the agents have the capability to move the cart around, or must the cart remain stationary and plugged into a terminal?

Just curious.

AA@DFW


User currently offlineDoug From United States of America, joined Jul 1999, 851 posts, RR: 0
Reply 4, posted (13 years 8 months 1 week 6 days 21 hours ago) and read 2098 times:

I said about a year ago that it seems at times that American puts to much emphasis on ORD at the sametime showing a lack luster approach towards other hubs.MIA should by this point have more than 1 dedicated r/j at Miami.Come to think of it it is only seasonal.At least now that American has finished its all jet process at ORD it can spread some of the wealth around to other hubs as far as the r/j's are concerned.

User currently offlineImkeww From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 8 months 1 week 6 days 20 hours ago) and read 2085 times:

AA@DFW... yup, the cart is connected wirelessly to the servers, what have you, etc. It's battery powered and sort of resembles a hot dog stand.

It's mobile, hence the name "Mobile Chariot" =P


User currently offlinePurdue Arrow From United States of America, joined May 1999, 1574 posts, RR: 8
Reply 6, posted (13 years 8 months 1 week 6 days 16 hours ago) and read 2037 times:

Imkeww - Does the mobile chariot come to customers, or do customers go to the mobile chariot? The impression that I got was that the chariot waqs basically a way of increasing check-in capacity at existing gates - that is, passengers waited in line to check in; whereas American's roving agents allow people to check in while they are sitting in the terminal area seats or having a snack at the airport McDonalds.

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